Private Internet Access™VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.
Written by the business, not verified by us.Private Internet Access (privateinternetaccess.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently mention that the service is exceptionally easy to use, highly reliable, and offered at a very affordable price point. Many people deeply appreciate the stable connection speeds, the vast choice of servers, and the straightforward setup process across multiple devices. Some reviewers were not happy with subscription renewals and experienced unexpected difficulties managing their accounts or logging in. A few consumers also reported that the product did not always work as expected during specific tasks, leading to frustrating connectivity issues. Others noted that managing long-term plans or dealing with extra costs could sometimes become a hassle.
Auto-generated from all reviews of this business. For reference only.use it already many years and your helpdesk is very accurate and friendly. And it is not too expencife.
Thank you so much for your long-term loyalty and for sharing your wonderful experience! We are absolutely delighted to hear that you find our helpdesk accurate and friendly, and that you are enjoying our affordable pricing. Warm regards, The PIA Support Team
PIA VPN = the best vpn out there PERIOD. Not an opinion but a FACT.
We truly appreciate the incredible enthusiasm and loyalty! It is awesome to know that our service has secured its spot as your absolute favorite option on the market. Warm regards, The PIA Support Team
Solid, Fairly Priced, Reliable, and Trustworthy. Have use PIA for over 10 years. Long as they keep their word about 'no logs' I'll keep using them.
We appreciate your decade of loyalty and trust in our service. Protecting your privacy is our top priority, and we remain fully committed to our no-log policy. Warm regards, The PIA Support Team
HELP!!! I paid for 3 years then stopped working and no contact details what so ever!!! NO support nothing!!!!! I'm stuck for 3 years of service that does not work and i have no one to contact !!!!!!
Classification: Negative Feedback: Customer Support Issue Response: We are incredibly sorry to hear that you are facing this situation and having trouble reaching us. Our customer agents are available around the clock to investigate your connection issue and ensure you get the full value of your subscription, so please reach out to us directly through our dedicated help desk at https://www.privateinternetaccess.com/helpdesk/ Warm regards, The PIA Support Team
We are glad to hear that you are enjoying a seamless experience with our service. Thank you for highlighting our strong performance and straightforward layout. Warm regards, The PIA Support Team
We are thrilled to hear that our service has provided you with such a consistent and dependable experience. Thank you for your continued trust in us to keep your connection secure. Warm regards, The PIA Support Team
Ok for normal usage but not working against strong internet censorship as some of other VPNs do with shadowsocks, vless and other sneaky methods. Also PIA has introduced fraud-like subscription auto renewal - charging money at night without sending any warning that subscription is close to expire. That makes “not ok for my needs 5 star” app “wtf are doing 2 star” app. Refund was processed smoothly, so we are back on “ok app but not for my needs” track.
We appreciate your candid feedback regarding our performance under restrictive network conditions and your thoughts on our billing notifications. While we are glad our team could process your return without any hassle, we take your comments seriously as we continuously look for ways to improve our features and user experience. Warm regards, The PIA Support Team
The new ip rotation "feature" might be one of the stupidest IT related decisions that any human has ever taken. It completely ruins my purpose of using a VPN. Unfortunately I had already paid for another year but if this decision is not revoked (and hopefully the clowns that implemented this gets fired) I will NOT renew my subscription. At least make it optional!
Thanks for the candid feedback. The IP rotation change clearly isn't working for how you use the VPN, and that's exactly the kind of input the team needs to hear. We've passed your note about making it optional to the product team. If you'd like, email [email protected] with your account details and DM us on social media so we can flag your case directly. PIA Support Team
Had this for a couple of years so far. For TV whilst abroad, It's sooo bad Don't waste your money.
We are very sorry to hear that you've had such a frustrating experience trying to watch your favorite shows while traveling. Keeping you connected to your streaming services abroad is incredibly important to us, and we'd love the opportunity to turn things around. Please reach out to our 24/7 support team at https://www.privateinternetaccess.com/help-desk so we can help optimize your connection and find a server that works perfectly for your needs! Warm regards, The PIA Support Team
I know I can surf the web safely, and should I need to pause it for any reason I can. I have been usung the App on a number of home devices. The price for one's safety is worth it!
Thank you so much for the fantastic feedback! We are thrilled to hear that PIA gives you complete peace of mind while surfing the web, along with the flexibility to manage your connection across your home devices. Knowing you feel safe and that our service delivers great value means a lot to us. We truly appreciate your support! Warm Regards, The Private Internet Access Team
It works. Its a low cost high value option that just works and i can trust it.
Thank you so much for the great feedback! We are thrilled to hear that you find PIA to be a trustworthy, budget-friendly, and high-value solution that simply gets the job done. We appreciate your support! Warm Regards, The Private Internet Access Team
Never had any problems with their service. Run it on my android phone, my windows computer, and my linux laptop
Thank you so much for the feedback! We are glad to hear that you have had a seamless experience running PIA across your Android phone, Windows computer, and Linux laptop. Warm Regards, The Private Internet Access Team
Its great, until it randomly logs you out and you spend forever trying to reset your account and password. The most obtuse and frustrating process ive experienced in a long time
Sorry to hear the random logout and reset loop has been that painful, Hambone. The team would like to look at the recovery flow on your account directly. Please reach [email protected] with the email tied to your account, and DM us on social media so the team can flag the case directly. PIA Support Team
Thank you so much for the feedback! We are happy to hear that you are enjoying a smooth, bug-free experience with our service. Warm Regards, The Private Internet Access Team
I have used PIA for years, and loved them for most of it. Recently my bandwidth has been really suffering whilst using the app and the new IP rotation “feature” is the bane of my existence. Every time I try and run a download whilst doing anything else I get randomly disconnected as I get moved to a new external IP. The IP in the app pop up is still the same but the actual external IP that your email provider or website sees is now different. Support deny that they do this, and then frame it as a security feature when you get proof. I also now get random disconnects if my download speed exceeds 20Mbps. So god forbid you have Google drive or OneDrive running a sync as that’s going to drop your connection like a hot potato. I had my Outlook account suspended due to bot like behavior as my IP changed ever 60 seconds and it looked suspicious. PIA have said in writing that this is bad and they don’t do it but the logs don’t lie.
Hi Martin, thanks for being with PIA for that long, and for the candid feedback. The behavior you're describing (mid-download disconnects when the external IP rotates despite the app showing the same IP) is worth investigating directly. As a workaround, the rotation interval can typically be adjusted in app settings (or disabled depending on your version), which should stop the mid-download drops. For the bandwidth, switching to WireGuard protocol if you aren't already on it usually improves throughput. Reach out to [email protected] referencing this review so the team can pull your account logs and pass the feedback to product. PIA Support Team
I have had PIA for Years and it has been very good. It never let me down.
Thank you so much for your incredible loyalty and for being a part of the PIA family for years! Hearing that Private Internet Access has been very good and has never let you down is the ultimate compliment for our entire team. We work around the clock to maintain a rock-solid, dependable network and secure, open-source apps so you can enjoy total peace of mind every single day without a second thought. Thank you for your wonderful long-term trust and support. Here is to many more years of seamless, reliable, and private browsing! Best regards, The PIA Support Team
That's wonderful to hear! We are thrilled to know that you find Private Internet Access easy to use. Providing a seamless, user-friendly experience while keeping your digital life secure is exactly what we strive for. Thank you so much for taking the time to share your positive feedback! Best regards, The PIA Support Team
The best performance and price for a VPN I have ever used. I have been a long time customer.
Thanks for the feedback! We truly appreciate your loyalty as a long-time customer and are glad we can provide you with the best performance and price. Best regards, The PIA Support Team
Easy to use platform. I would recommend this VPN to any of my friends, great value for a decent price.
Thanks for the feedback! We are thrilled to hear that you find our platform easy to use and a great value for your friends. Best regards, The PIA Support Team
Never had a connection issue with PIA, speed excellent, easy to use and good value, what else do you need?
Thanks for the feedback! We are incredibly happy to hear that you are enjoying our excellent speeds, ease of use, and great value. Best regards, The PIA Support Team
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