Private Internet Access™VPN Service encrypts your connection and provides you with an anonymous IP to protect your privacy.
Written by the business, not verified by us.
Is Private Internet Access legit?
Private Internet Access (privateinternetaccess.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 84% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss User experience, Price, Product. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that the service is exceptionally easy to use, highly reliable, and offered at a very affordable price point. Many people deeply appreciate the stable connection speeds, the vast choice of servers, and the straightforward setup process across multiple devices.
Some reviewers were not happy with subscription renewals and experienced unexpected difficulties managing their accounts or logging in. A few consumers also reported that the product did not always work as expected during specific tasks, leading to frustrating connectivity issues. Others noted that managing long-term plans or dealing with extra costs could sometimes become a hassle.
Auto-generated from all reviews of this business. For reference only.
Purchased via Top Cash Back as was told their payout was 4 weeks. It even says on that the purchase 4 weeks. We are now nearly 6 weeks after payment and no sign of the money being released to top cash back. Didn’t even need an extra vpn but the deal sounded too good to be true, I guess it is. Don’t use top cash back as this company won’t approve it.
Reply from Private Internet Access2026-03-27
Hi Jamie! Thanks for your review and for bringing this to our attention. We understand it is frustrating to wait longer than the expected 4 weeks for your Top Cash Back payout to be released.
Since this involves a third-party affiliate payout and your specific account details, our customer support team will need to investigate this directly.
Please reach out to our 24/7 support team so they can look into the status of your cashback and help get this sorted out. You can connect with them via live chat (just head over to privateinternetaccess.com and tap the chat icon in the bottom right corner), through our support platform at https://piavpnsupport.zendesk.com/hc/en-us/requests/new, or by sending an email to [email protected].
In general the VPN works well unless you're in the PRC where it doesn't work at all no matter which protocol you use and which server you attempt to connect to. The automatic selection feature for the VPN server location is pretty bad and often selects servers over 10.000 km away from my location. The reason I've been their customer for around two years now however is their very affordable price and the port forwarding feature.
Reply from Private Internet Access2026-05-13
Thanks for your feedback! It is great to hear that you have been with us for two years and find our pricing and port forwarding features valuable.
We are sorry to hear about the difficulties you have encountered with the automatic server selection. If the app continues to select distant locations or if you need assistance optimizing your setup, please reach out to our Support team at https://www.privateinternetaccess.com/helpdesk.
Best regards,
PIA Support Team
I have been using PIA VPN for many years now and have never had a problem. I have the Dedicated IP address and that hhas made the experience even better.
Reply from Private Internet Access2026-05-13
Thanks for your feedback! It’s wonderful to hear that you have been a loyal user for many years and that our Dedicated IP feature has enhanced your experience by providing a consistent connection. We truly appreciate you taking the time to share your positive experience with us.
Best regards,
PIA Support Team
This is terrible VPN
Wanted me to waste holiday on trying to fix issues. Had told would be no issues as have tried others
Anyway I cancelled and cancelled automatic update 1 year later charged
Informed they told me would not happen again 2 year same Now 3rd time DO NOT USE PIA VPN you have been warned
Reply from Private Internet Access2026-03-25
Hi there! Thanks for bringing this to our attention.
Unexpected charges can be really frustrating, and we completely understand your concern regarding these recurring payments after you cancelled your account. That’s not the kind of situation we want our users to experience.
Have you had a chance to speak with our customer support team recently? They are the best equipped to look into your account and permanently resolve this billing issue. You can reach them 24/7 via live chat (just head over to https://www.privateinternetaccess.com/ and tap the chat icon in the bottom right corner), via our support platform at https://piavpnsupport.zendesk.com/hc/en-us/requests/new, or by sending an email to [email protected].
They will be able to review your account securely and take care of everything from there to make things right.
Only worked during the trial period. Once my card was charged it stopped working
Reply from Private Internet Access2026-03-25
Hi there! Thanks for bringing this to our attention.
Sometimes, the app simply needs a quick refresh to properly sync with your newly billed account status. We recommend logging out of the PIA app completely and then logging back in to see if that restores your connection.
If the app still isn't working after that, our customer support team is best equipped to investigate your account securely and help you get back online. You can reach them via live chat (just head over to https://www.privateinternetaccess.com/ and tap the chat icon in the bottom right corner), via our support platform at https://piavpnsupport.zendesk.com/hc/en-us/requests/new, or by sending an email to [email protected].
They will be able to review your account details securely and assist you further.
Great affordable VPN, been using it for a good while.
Reply from Private Internet Access2026-05-13
Thanks for your feedback! It is wonderful to hear that you find Private Internet Access to be a great, affordable VPN and that you have been using our service for a good while. We really appreciate you taking the time to share your positive experience with us.
Best regards,
PIA Support Team
Thanks for your feedback! That’s wonderful to hear. We really appreciate you taking the time to share your positive experience.
Best regards,
PIA Support Team
Great service. Great customer support service. Big shout out to the Team.
Reply from Private Internet Access2026-05-13
Thanks for your feedback! It’s wonderful to hear that you’ve had such a great experience with our service and our support team. We truly appreciate the shout-out and your kind words!
Best regards,
PIA Support Team
Offered a 7-day free trial, but charged and took money from my card right away. It did not even add the free trial. Talk about false advertising. Cancelled it that day because it did not even work on the site I needed it for. They said to refund at Google Play, but refund was denied.
Reply from Private Internet Access2026-03-20
Hi Lui!
Thank you for your review. The 7-day free trials offered through mobile apps and all related billing are managed directly by Google. Because this was an in-app purchase through Google Play, it is not covered by PIA's direct money-back guarantee, and refunds must be requested from Google in line with their own policies.
Regarding the site you tried to access, some websites actively block VPN connections, but switching to a different server location or protocol often resolves this. We highly recommend reaching out to our customer support team so they can review your account details and see how we can assist you further.
You can contact them via our 24/7 live chat at https://www.privateinternetaccess.com/, by submitting a ticket at https://piavpnsupport.zendesk.com/hc/en-us/requests/new, or by emailing [email protected].
Thanks for the feedback! We are thrilled to hear you are enjoying an amazing user experience with our service globally.
Best regards,
The PIA Support Team
It is a decent VPN, which we use for your medical billing company. Works well for the US networks.
Reply from Private Internet Access2026-05-14
Thanks for the feedback! We are pleased to hear that our service is working well for your company's network needs and providing the reliable performance you require.
Best regards,
The PIA Support Team
It works perfectly every time! It has way more than I need right now, but I might need more tomorrow...
Reply from Private Internet Access2026-05-14
Thanks for the feedback! We are delighted to hear that our service works perfectly for you and that our features are ready to meet your needs both now and in the future.
Best regards,
The PIA Support Team
Had my back since joining a few years back now.
I find them very ethical and supportive and would highly
recommend
Reply from Private Internet Access2026-05-14
Thanks for the feedback! We are so glad to hear that you have felt supported by us over the years and truly appreciate your recommendation and kind words about our service.
Best regards,
The PIA Support Team
multi platform and it works. I have it on Android and Windows devices, It is easy to use, it is not over priced, and has loads of Countries and cities not one or two like other VPN services
Reply from Private Internet Access2026-05-19
Thanks for your feedback! It is wonderful to hear that you are enjoying our multi-platform support across your Android and Windows devices. We are thrilled that you find the app easy to use, well-priced, and that you are making great use of our extensive network of global countries and cities.
We truly appreciate you taking the time to share your positive experience with us!
Best regards,
PIA Support Team
A solid reliable service. I never have any problems with drop out or throttling. I don't need to do anything once it is installed.
Reply from Private Internet Access2026-05-14
Thanks for the feedback! We are happy to hear you are enjoying a solid, reliable experience without any connection drops or performance issues.
Best regards,
The PIA Support Team
I love that I can use Wireguard or OpenVPN, and that it has a gui app for linux. I really like that it offers socks proxies.
Reply from Private Internet Access2026-05-14
Thanks for the feedback! We are thrilled to hear that you are enjoying our Linux GUI and the flexibility provided by our WireGuard, OpenVPN, and SOCKS5 proxy options.
Best regards,
The PIA Support Team
Good function.
Could not finalize payment with the offer received on the honepage for 3 years. Tried it 3 times...
Had to go with the triple price in-app offer, which was a disappointment.
An additional disappointment was the delayed billing which caused me economical problems & issues with transparency of using the PIA services.
Good app for most people.
Unlimited amount of devices.
Reply from Private Internet Access2026-03-08
Hi Daniel,
We are truly sorry to hear about the difficulties you experienced during checkout and the frustration caused by the delayed billing. It is unacceptable that you could not finalize the 3 year website offer and felt forced to pay a higher price in the app.
Since in-app purchases are processed directly by the app store, we highly recommend reaching out to our customer support team so they can review your account, investigate the website checkout error, and discuss your billing options.
You can contact our team via live chat at https://www.privateinternetaccess.com/ or by emailing [email protected]. If you already have a ticket open or need us to escalate your case to our billing management team, please send us a DM on social media with your details.
We appreciate your feedback and are glad the app itself is working well for you, but we definitely want to make sure your billing experience is just as good.
Best,
PIA Support
Pia is the easiest to use and consumer friendly vpn out there. Priced very well, excellent customer service and extremely reliable, which is the most important. I would recommend to all that are looking for a VPN. I have used PIA for over 5 years, 0 complaints.
Reply from Private Internet Access2026-05-14
Thanks for the feedback! We are so glad to hear that you find our service reliable and user-friendly, and we truly appreciate your recommendation and loyalty over the past five years.
Best regards,
The PIA Support Team
Been using them for many years, always been just rock solid and w/o a hitch. I use linux (linux mint mostly) and it's been flawless and easy.
Reply from Private Internet Access2026-05-14
Thanks for the feedback! We are so glad to hear that our service has been rock solid for you over the years and that you've had a flawless experience using our app on your device.
Best regards,
The PIA Support Team
Absolute con. They try to snag you into buying their products at a lower price then inflate the price at checkout.
Terrible customer service on the chat - takes ages to reply and then they don't answer the questions or provide the help you're looking for. A complete waste of time! A great way to end up in an early grave with increased high blood pressure!
Response to their reply:
What a patronising response!
No. We don't all have/use social media!
- How about you don't lie in the first place and just provide accurate information ?
- How about you have a phone number or email address for your customers to contact?
- How about actually trying to be a reputable company?
Reply from Private Internet Access2026-03-05
Hi Mrs S.,
We sincerely apologize for your frustrating experience. It is unacceptable that you received poor service on our live chat and feel misled by the pricing at checkout.
Since you have already tried getting help through our standard support channels without success, we do not want to send you in circles. Please send us a DM on our social media pages with your ticket number or the email address associated with your account.
We will personally escalate your case to our management team to ensure your questions are answered and your billing concerns are resolved immediately.
Thanks,
Private Internet Access Team
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