Excellent
Fast answer, excellent service
Reply from PURPLE LEAF CA2026-04-15
Thank you so much! Speed and excellence are what we strive for. We’re glad we could assist you promptly. Thanks for choosing Purple Leaf—have a wonderful day!
About PURPLE LEAF CA
Data updated- Website
- purpleleafshop.ca
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 79 reviews
- Replies to negative
- 0% (0/2)
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About this business
PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality.Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives.Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.
Written by the business, not verified by us.Is PURPLE LEAF CA legit?
PURPLE LEAF CA (purpleleafshop.ca) has a 4.8 out of 5 rating on OK.one, based on 95 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and the outstanding product quality, noting that the materials feel exceptionally sturdy. Many people note that customer service representatives are very prompt, friendly, and helpful when addressing questions and concerns. However, some customers also noted that items occasionally arrived with minor damages, dents, or missing components. A few other people also mentioned that assembling the large garden structures could sometimes be quite time-consuming and challenging. Additionally, some reviewers pointed out that communication was restricted to email and that finding the correct separate base was confusing.
Auto-generated from all reviews of this business. For reference only.What people say
Customer service was excellent and…
Customer service was excellent and delivery was as well. Haven’t set it up yet but will assume it’s great as well.
Reply from PURPLE LEAF CA2026-04-15
Thank you for your kind words! Providing excellent service and reliable delivery is our commitment to every customer. As you prepare for setup, we recommend checking the parts list first. Should you have any questions or need support during the assembly process, our team is standing by to help. We hope you love the finished product!
Everything is good quality
Everything is good quality , for a reasonable price
Communication was very good anything we…
Communication was very good, anything we asked they got back to us right away. The quality of the umbrella is very good. The only thing is having to buy the base separate was a little expensive. We would definitely deal with them again
Shopping online was simple
Shopping online was simple. Price was right and quick delivery. I would recommend it to everyone!
Top-Notch Customer Service & Surprisingly High Quality
Company’s customer service is top-notch. I had a question about a discount, and they handled it within 24 hours. The product itself is so good, I was honestly shocked that people still make quality like this. I’d recommend Purple Leaf products and the company to everyone.
Customer Service is outstanding
Customer Service is outstanding. The Purple Leaf rep went above and beyond to ensure I had the information I needed for my inquiry and provided the solutions to resolve my issue. I was grateful for the attention to detail.
Very quick delivery and excellent…
Very quick delivery and excellent customer service. They responded next day to emails with tips and help
Great ordering and delivery experience
Still winter here will set up in the spring all great so far
We love the new cover for our umbrella…
We love the new cover for our umbrella but had to wait weeks to order it as it was out of stock.
I ordered a spare umbrella cover
I ordered a spare umbrella cover! It was not in stock back in June Honestly forgot about it. However when I ordered it they said when it is back in stock they would contact. 6 months later they indeed contacted me. Whom ever was doing emails was pleasant and helpful clearly very good at customer service.
Excellent customer service for pergola replacement cover…
I really appreciated the quick response to all my emails. I also appreciated receiving some extra screws to replace the ones that were lost I am so looking forward to the spring when I can put it up again. Thank you
Great customer services so far
Good quality cover purchased to protect our umbrella clothesline.
Good quality cover purchased it to use as a cover for our umbrella hoist clothesline. Dimensions described were accurate. Will last for years to come.
I had to order a replacement item for…
I had to order a replacement item for my pergola. They were amazing to deal with and timely. The price of the product was very affordable and came very fast. I’m more than impress with my pergola and the customer service I received.
Cover for umbrella ordered and…
Cover for umbrella ordered and received, all was as expected and promptly shipped.
patio umbrella.
Alex promptly returns emails and was very helpful. We are happy with the quality of our umbrella.
5* with no hesitation for delivery and the product
We ordered a Beige Retractable pergola with sun shade canopy Natural wood grain frame. It was delivered in 2 days, well packed, well labeled and no missing parts, easy to install, stylish, well built, attractive price for the fall sales. What more could you wish for?
Your rep Zoey 's attention to detail…
Your rep Zoey 's attention to detail and quick supply of a part that was broken in transit was excellent. The cantilever umbrella is just what we need and appears to be well constructed.
The company was responsive to our…
The company was responsive to our enquiries.
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