PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality.Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives.Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.
Written by the business, not verified by us.PURPLE LEAF UK (purpleleafshop.uk) has a 4.8 out of 5 rating on OK.one, based on 72 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and sturdy build of the products, which fit perfectly and look fantastic as centerpieces in outdoor spaces. Consumers also highlight the helpful and efficient customer service team, noting that support goes above and beyond to quickly resolve any inquiries or issues. However, some reviewers were not happy with split deliveries, mentioning that larger orders frequently arrived in multiple parts across different days. A few other people also felt that items occasionally arrived with minor damages or missing hardware, requiring extra attention during the setup process.
Auto-generated from all reviews of this business. For reference only.Vivienne in customer service was excellent. Disappointing that the in-ground parasol base not sold in UK.
Thanks for your honest feedback and shout-out to Vivienne! We are super proud of her dedication to taking excellent care of our customers.
I have already given a review to Purple Leaf, and i would recommend them very much.
Thanks a million for your ongoing support and for being such a passionate champion for Purple Leaf! There is honestly no higher praise than a returning customer giving us their total stamp of approval. Knowing that you love our brand enough to recommend us brings immense pride to our whole team. Thank you for being so amazing, and enjoy every moment in your beautiful outdoor sanctuary!
Great customer service, really helpful
Thanks for the fantastic shout-out! "Premium products backed by passionate support" is the golden rule we live by at Purple Leaf. We are thrilled to hear that our team was able to help you out so seamlessly. Thank you for your trust, and remember we are always right here if you ever need anything else!
Great product. Good communication. Great delivery. Would definitely recommend 👍
Thanks for the fantastic shout-out and recommendation 👍! Your review is the absolute dream feedback for our production craftsmen, customer service reps, and logistics team alike. Ensuring a seamless journey from the moment you hit order to the final delivery is always our top priority. Thank you for being such an awesome ambassador for Purple Leaf—have a brilliant day ahead!
Receiving 100% pure good vibes from your 10 thumbs up! There is honestly no higher compliment than this epic wall of approval. Thank you for being such an awesome ambassador for Purple Leaf—we've always got you covered!
customer service were very helpful when I emailed them re a cover for my umbrella. There was link to the cover that was required and they followed up on the order
Thanks for the fantastic 5-star review! "Precise solutions, instant links, and proactive order tracking"—this is the exact standard of excellence we train our support team to deliver every day. We are incredibly proud that our end-to-end service made finding and ordering your umbrella cover such a smooth experience. Your positive feedback is the best reward for our team. Thank you for choosing Purple Leaf, and have a wonderful day!
Nice bit of kit and not to bad to assemble by one person taking my time. Looks good now it is up and fully assembled. Few gripes packages came at different times and had to chase them up a few times, this did delay my build time. Need to be careful when building as the roof panels are very thin but more than do the job once fitted and secured in place. Overall very impressed and had no other issues during the build apart from one of the fly screens being slightly torn.
After a freak gust of wind blew over our parasol causing one of the ribs to be badly bent. We were left wondering if we would have to scrap it. But after reaching out to Purple leaf by email they were so helpful. They helped us through the process of identifying a part number for the rib we needed to replace and the ordering process, as the rib had to come from Shanghai. They even sent a link to YouTube on how to replace the damaged rib. They then stepped in when DHL made a complete hash of the delivery! So a big thanks to Elaine and the team at Purple Leaf. I would highly recommend this company!
Thanks for the outstanding 5-star review and your highly valued recommendation! When unusual weather hits, or when global carriers like [DHL] fall short, our goal is to always be the reliable anchor our customers can depend on. We are incredibly proud of Elaine and our support team for stepping in at every roadblock—from Shanghai part dispatching to video guidance—to ensure your experience ended in a win. Thank you for showcasing to the community that a purchase from Purple Leaf comes with absolute, long-term peace of mind!
Thanks for the fantastic 5-star review! Your brief yet powerful words perfectly highlight the shared mission of our production craftsmen and our customer care team. From a sturdy framework to a quick, helpful reply, we pour our hearts into every detail. Thank you for being an amazing ambassador for Purple Leaf with your wonderful feedback. Have a beautiful day!
Great company - fast dispatch- very helpful
Thanks for the fantastic shout-out! Your review is the perfect tribute to our hard-working warehouse crew who hunt for the fastest dispatch, and our support team who love being helpful. Knowing your experience with us was smooth and efficient makes all our effort totally worth it. Thank you for choosing Purple Leaf—have a beautiful day ahead!
Our first delivery was lost but the Purple Leaf service team organised a replacement very quickly with no quibbles. The parasol is fantastic and even better than we expected.
Thanks for the outstanding 5-star review! Quick resolution without quibbling when logistics go sideways and delivering a product that exceeds expectations—this is the exact benchmark we strive for at Purple Leaf. We are so proud that our rapid replacement process turned a stressful situation into a complete win, and that you are loving your fantastic new parasol. Thank you for your wonderful support and for showing the community that you are always in safe hands with us. Have a beautiful day!
Excellent service, the parasol is really well built and strong, the after sales team go above and beyond to help if you have an issue. Highly recommend
Thanks for the outstanding 5-star review! A strong, well-built product gives you lasting durability, while an above-and-beyond support team ensures complete peace of mind—we are thrilled to have delivered both for you. Your high recommendation motivates us to keep pushing our standards. Thank you for choosing Purple Leaf!
The 10x10ft cantilever umbrella is great and was straightforward to put together. Would have been 5* but delivery took a bit longer than we thought
Thanks for the 4-star review! We’re incredibly proud that our umbrella and easy assembly hit the mark for you. We are truly sorry the delivery speed didn't match the high quality of the product this time. Your feedback motivates us to push our carriers for better service. We look forward to aiming for that perfect 5-star experience with you next time! Have a wonderful day.
Good quality for the cost when compared to others on the market, fixtures and instructions all provided and clear.
Thank you so much for such an insightful review! In today's market, we strive to stand out by balancing top-tier quality with real value, without ever compromising on the details like clear instructions and solid hardware. Hearing that we won your comparison means the world to us. Thank you for choosing Purple Leaf, and enjoy your new setup!
This was my first purchase from Purple Leaf (UK). I ordered a cantilever umbrella 2.5m x 2.5m and parasol base and both seem to be good quality. The items were as described and well-packaged. My order, which was placed on the Sunday, was delivered within 48 hours on the Tuesday. I have yet to assembled the parasol though I'm hoping to do so some time this week.
A warm welcome to the Purple Leaf family! We are absolutely honored to be your first choice in the UK. Hearing that our packaging, initial quality, and 48-hour delivery gave your very first order a perfect start means the world to us. The 2.5m x 2.5m cantilever umbrella paired with the matching base is a fantastic combination for creating a cozy shaded spot! Setting it up is an exciting project—should you need any video guides or have any questions during assembly this week, please don't hesitate to reach out. We look forward to hearing how it looks all set up!
Thank you so much! We're thrilled to hear that you love the product. Enjoy your outdoor time!
Great product. Good price
Thank you for the review! Providing a "great product at a good price" is exactly what we stand for at Purple Leaf. We’re thrilled to hear you’re happy with your purchase. Enjoy!
Thank you for the review! "Great product and quick delivery" is exactly what we strive for. We’re thrilled you’re happy with the experience. Enjoy your new addition!
Good quality product, clear easy assembly instructions and nice design. Ticks all our boxes re shade over our terrace.
Thank you so much! We are thrilled to hear that our product "ticks all your boxes" for your terrace shade. Providing a seamless experience—from clear instructions to the final elegant design—is exactly what we strive for. We hope you have a wonderful time relaxing in your newly shaded outdoor space!
Great product - clear instructions
Thank you so much for the feedback! We’re thrilled to hear that you’re happy with the product and found the instructions clear. Our goal is to make the assembly process as smooth as the final result. Enjoy your new outdoor space!
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