PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality.Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives.Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.
Written by the business, not verified by us.
Is PURPLE LEAF UK legit?
PURPLE LEAF UK (purpleleafshop.uk) has a 4.8 out of 5 rating on OK.one, based on 72 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 50% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and sturdy build of the products, which fit perfectly and look fantastic as centerpieces in outdoor spaces. Consumers also highlight the helpful and efficient customer service team, noting that support goes above and beyond to quickly resolve any inquiries or issues.
However, some reviewers were not happy with split deliveries, mentioning that larger orders frequently arrived in multiple parts across different days. A few other people also felt that items occasionally arrived with minor damages or missing hardware, requiring extra attention during the setup process.
Auto-generated from all reviews of this business. For reference only.
Purchased a pergola. Assembly instructions pretty straightforward and assembled by myself. Only needed 2 people for the positioning on the patio. Top tip. Keep your eye on the bolts, in particular the M15 bolts as strong winds will loosen them over time (as I discovered). Lost a few bolts but Purple Leaf supplied replacements (bit expensive, but happy to pay).
Reply from PURPLE LEAF UK2026-05-13
Thank you so much for your detailed feedback! We are truly impressed that you managed most of the assembly by yourself—that’s no small feat. Also, thank you for the "Top Tip" regarding the M15 bolts; it's a crucial maintenance reminder for customers in windier areas. We will certainly share this advice with our community to encourage regular check-ups.
We're glad we could get the replacement bolts to you promptly. While specialized parts and shipping can be a bit costly, we are happy they helped restore your pergola. Enjoy your time out on the patio!
High quality parasols, easy to order and quick delivery. Shame it didn’t come with a cover.
Reply from PURPLE LEAF UK2026-05-13
Much appreciated! We're so glad you recognized the high quality of our parasols. To ensure your parasol stays beautiful for years, we have custom-fit waterproof covers available in our accessories section. If you need help finding the right size, our team is here to assist. Thank you for choosing Purple Leaf!
So pleased with my new square cantilever parasol. Customer services were super helpful, delivery. Try quick. Very strong well thought out parasol. . Very happy .
Reply from PURPLE LEAF UK2026-04-17
Thank you for the 5-star review! "Strong products, helpful service, and quick delivery" is exactly the experience we aim to provide at Purple Leaf. We’re thrilled that you are happy with your new cantilever parasol. Thank you for your support and trust!
I was really unsure how to contact purple leaf for a new umbrella cover, I tried several online sights but finally managed to send an email. I received a lovely message explaining the size that I should order, that was so helpful, the product arrived with a kind message thank you so much for all the help, and especially how you dealt with my enquiry . Jo
Reply from PURPLE LEAF UK2026-04-15
Thank you for your wonderful feedback! We are so glad we could assist you in finding the perfect fit for your umbrella. Providing professional and attentive service is always our top priority. Please don’t hesitate to reach out if you need any further assistance in the future. Have a great day!
Excellent swift service, incredibly helpful and I received regular updates.
Definitely a company to recommend.
Thank you
Reply from PURPLE LEAF UK2026-04-15
Thanks for the 5-star review! We are so pleased to know that you were happy with our swift service and helpful communication. At Purple Leaf, we strive to make every customer interaction efficient and transparent. We truly appreciate your recommendation and look forward to serving you again in the future!
Straight forward and easy transaction. Great quality products
Reply from PURPLE LEAF UK2026-04-15
Thanks for the 5-star review! A straightforward experience paired with great quality is exactly what we aim for at Purple Leaf. Your support means a lot to us, and we look forward to serving you again in the future!
Brilliant product, very sturdy, looks great now it’s up. Would definitely recommend to others thanks
Reply from PURPLE LEAF UK2026-04-15
Thank you for your kind words! "Sturdy and stylish" are the core principles behind every Purple Leaf design. We are so pleased that our product met your expectations and that you’d recommend us to others. We wish you many wonderful moments in your new outdoor space. Please feel free to reach out if you need anything in the future!
Ordering was simply, delivery was as planned. Pergola went together without any problems, instructions were easy to understand and very pleased with the product.
Excellent value for money.
Reply from PURPLE LEAF UK2026-04-15
Thanks for the 5-star review! We’re so glad the assembly was a breeze and that you are pleased with the product. Providing high-quality outdoor solutions that offer great value for money is our mission. Your support means the world to us—thanks for choosing Purple Leaf!
Delivered on time. Well made.realy good value.only one small niggal had clear most of threads with a thread tap not the inserts.otherwise perfect.
Reply from PURPLE LEAF UK2026-04-15
Thanks for the 5-star review! We are so pleased that you are happy with the overall quality and value of your purchase. We apologize for the "small niggle" with the threads and truly appreciate your patience in resolving it. Feedback like yours is vital for us to refine our products. Thank you for choosing Purple Leaf—we’re glad it’s perfect now!
Ordered a 12x16 foot hardtop gazebo from purple leaf on 23/10/25 got notification from XDP regarding shipping on 25/10/25 . Gazebo arrived on 28/10/25 in 6 boxes driver put boxes in my garage for me one box was slightly damaged but the contents were fine. unpacked boxes and checked contents all OK. Gazebo erected with help from my Daughter and Son in law as I am 77 years old. The build was pretty straight forward I did some pre assembly in my garage before the main build which helped. We only encountered 1 slight problem contacted Purple leaf via Email got a reply next morning with a solution. I had a previous Gazebo with a fabric roof my new hardtop Gazebo is far superior to my old one wish I had known about Purple leaf before.
Great customer service and great product.
We needed a cover for our parasol. On their website out of stock. I contacted them via e mail and they quickly sourced one for us.
Not often these days to get good feedback and a positive experience with customer service. Highly recommended company
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