Slow response to emails and requested…
Slow response to emails and requested UPS next day air for return delivery which you did not do.
About Quarq
Data updated- Website
- quarq.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 36% (5/14)
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About this business
At Quarq, we make bicycle power meters, tire pressure sensors, mountain bike suspension tuning devices and GPS tracking devices.Why? Because bikes are complicated and improving performance is hard and this can make you feel overwhelmed and unprepared. But with the right technology, you can simplify the experience so you can reach your full potential. We know how frustrating it is when technology distracts from your ride. Our innovative, easy to use products are why thousands of riders, including professional athletes in all disciplines, trust in us everyday.
Is Quarq legit?
Quarq (quarq.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Sports and its reputation is good. 82% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 36% of negative reviews. Last updated 2026-08-28.
What people say
Only accepts US issued credit cards
While the service is good, the only issue after having many discussions with them and when I am about to pay. They do not accept credit cards that are not US issued. It's the year 2019! and this is still happening in the US.
Kyle from Quarq technical support has…
Kyle from Quarq technical support has helped me on several occasions with issues I had with my Quarq Riken power meter. We were able to resolve the problems over the phone in 10-15 minutes. Good to know Quarq’s customer service is top notch!
Ordered a part online
Ordered a part online, took over 10 days till I eventually had to pick the part up myself at a 3rd party UPS point. Quarq customer service wasn’t helpful and blamed issue on UPS. Company doesn’t care once the part is paid for and leaves warehouse.
Reply from Quarq2019-08-16
Hi Rob, I'm sorry you experienced frustration during your ordering process. Your tool left us on the same day of your order and the first delivery attempt from UPS was two days after your order was placed. When you spoke with our techs today, we let you know that a new order would be immediately sent to you with free overnight delivery to try and help prevent you from having to pick up your package at the UPS store. We care very much about your experience with us. Please keep the second tool we sent free of charge, just in case you ever find yourself in need of one again.
Quality, as expected from Quarq
Superb shopping from Quarq. Quality experience from selection to delivery.
Thanks Quarq!
After 3 different emails on a crank setup for a specific bike build, I finally chose a bike, a crank, and made the purchase. The support for the full setup on crank based power on a mythical bike I had yet to purchase was great. The support for planning my bike build was great. The purchase process was easy as well and fast delivery.
Quick and easy!
The P2’s are the simplest way to add…
The P2’s are the simplest way to add reliable power to any bike. They just work every time.
Professional
Professional, courteous and quick.
Nice experience
Very good. I have a little problem with the online shop, but the service in the customer service line was amazing. Excellent!
Easy checkout experience
Easy checkout experience. Shipping prices were steep for a small part. Emailed them beforehand and they heavily discounted the shipping fee. Thanks for accommodating.
Ordered online.
Ordered online. Quick delivery. Got what u ordered.
Shipped the wrong item.
Reply from Quarq2019-07-29
Hi Clark, I am so sorry for our mistake! I have reached out to you via email to see what we can do to remedy this error.
I did not actually buy from the site…
I did not actually buy from the site when I found a $15 shipping charge for something that weighs a few ounces. I will pass.
fast delivery good product
The best power meter
Love it! This is my 5th quarq!!
Nice easy to install
Nice easy to install, accurate. Just what i needed.
Thanks for refunding the $15 shipping…
Thanks for refunding the $15 shipping cost on such a small item.
I had purchased a power tap cn1 when…
I had purchased a power tap cn1 when they first came out and found that I preferred a chainring power meter over the stages crank arm style that I bought as a first venture into power meters. My cn1 went bad and after I found that Sram/Quqrk bought them I researched them and decided on a Quark chainring style and couldn’t be more pleased with it.
I've owned many Quarq products and find…
I've owned many Quarq products and find them to be reliable and consistent. When I have had issues. "Only one". There service was spectacular. Shipped it out and had it back in 4 days. They even paid for the shipping and sent a couple goodies. Always available for support and question. Keep it up Quarq!!
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