Quarq

Just as Advertised

I ordered a replacement cassette body and it arrived quickly. Not much else to say.

Fast delivery ..

Fast delivery ... product worked as advertised.

Your sales representative was extremely…

Your sales representative was extremely helpful when I encountered an issue attempting to do an online transaction I was very impressed by his concern and willingness to go the extra mile to ensure that I got what I wanted

I couldn’t buy the pedals using 2…

I couldn’t buy the pedals using 2 different cards and since the sale didn’t go through on one of my cards the money is on hold. What a horrible experience

Ordered a couple of bottom brackets

Ordered a couple of bottom brackets. Shipped quickly with plenty of communication.

Very good

Very good , excellent

Scott ErwinUnited States · 1 review · Posted 2019-11-26

Horrible Customer Service

My Powertap hub, G3 cap stopped working. Tried to engage with customer service to warranty but since its been over a few years and i cannot produce a receipt although the serial number is quite evident on my photos that i sent i was turned down. Emails back and forth for 2 weeks to CS took days a time to get responses. When this was with Saris they would take care of their customers and i have used the hub based power for over 10 years, now Quarq and this is what i get, not even a discounted new hub cap unit. I have a new Tarmac that i was considering purchasing a spider version PM but i am seriously considering going with Dura Ace crank arm based PM rather than deal with this company.

If I could give them a higher rating I…

If I could give them a higher rating I would! I had a set of PowerTap P1 pedals and I had them in for repair once at PowerTap. They fixed them and they seemed fine. Recently they quit working (left pedal) again. I contacted Quarq who now owns the PowerTap design. I spoke to Rebecca on the phone and explained what my P1s were doing. She immediately said to send them in for warranty work! She sent me a shipping label, I packed them up and with in a week they were back, with one exception. They sent me brand new P2 pedals which are fantastic. I couldn't be happier. Thanks Quarq.

I had an excellent customer service by…

I had an excellent customer service by phone and my online purchase worked fine with no problems.

Fast shipping.

Great experience

Great experience, dealing with Quarq directly.

Cleats work great with power pedals.

Not possible a Pay pal bought or…

Not possible a Pay pal bought or international card.

just the best ..

just the best ... products, service and advice

I made a couple phone calls to quarq…

I made a couple phone calls to quarq with questions and they were always very friendly and helpful. Thank you!

Great communication through entire…

Great communication through entire process. Fast shipping as well. Good experience with these guys.

Great support easy ordering

Great support easy ordering! Always happy with the quarq/SRAM team

I am pretty impressed with the Quarq…

I am pretty impressed with the Quarq team and their willingness to carry the ball on problems. I have PowerTap pedals which have been far from trouble free. The most recent issue is after not using them for 8 months the cap on one pedal was frozen and would not come off even using semi destructive means. The Quark team happily took over..... As to PowerTap, I think they have caught a break. The cycling community has fairly low standards for vendors and quite honestly, their reputation was outsized IMHO

great products

great products, great service.

I tried to order a small product and it…

I tried to order a small product and it failed right when I confirmed my credit card info a couple of times.