Quarq

I thought I picked $5 shipping abut…

I thought I picked $5 shipping abut somehow in the process it switched to $15 2 day shipping. The default should be the $5 shipping.

So far so good

So far so good. Numbers seems accurate. Install was easy. Calibrating is easy with my 520.

Great customer service!

Competent, engaged employees focused on customer service always earns loyalty. My bike shop recommended I contact Quarq / SRAM regarding issues with my Powertap G3 rear hub. (Apparently SRAM recently acquired Powertap.) I called and promptly got Alex who listened and clarified my concerns, quickly made excellent recommendations and patiently walked me through implementation. Very much appreciated. I will continue to endorse these great brands.

Responses were quick

Responses were quick. Very knowledgeable and helpful staff.

These folks are efficient and product…

These folks are efficient and product is wonderful

Quick and courteous customer support

Great service powertap p1

Great service. Wasn't sure when Sram/quark bought Powertap but the service has been exemplary.

Excellent product and service…

Excellent product and service follow-up. Would highly recommend the power meter, accurate, easy to calibrate, and consistently accurate power reading from each leg/pedal stroke.

Easy to order items.

A $5 part

A $5 part, and $8.50 in shipping. I considered ordering two - just in case - and the shipping went even higher. REGULAR shipping - ie ~one week or more for delivery. The part weighs an ounce or so. And should not have broken in the first place. And is a pain to fix. Not really Quarq's design (it was on a Powertap), but the shipping charges are ludicrous.

Allowed me to use my pedals again but shouldn't be required and should be Free!!

Considering I shouldn't need to buy the new version battery caps just to make my pedals work is annoying to begin with. The price is very high. $20 for some battery caps. That's not the worst part, I have to pay $9 dollars for shipping!! In the world of free shipping, Quarq/Powertap you need to get in the game.

Easy to find what I was looking for at…

Easy to find what I was looking for at website, fast delivery, and good communication on status of shipment. The way a Company should handle on line ordering. Thank you, Jonas McCluskey

Great company

Great company, great product

The only reason I don’t give 5 stars is…

The only reason I don’t give 5 stars is that I ordered a T-shirt and didn’t receive it. I sent an email with no response. Great powermeter and products though.

Unexpectedly generous treatment of a…

Unexpectedly generous treatment of a performance issue re my P1 Power Tap pedals even as they have only just recently purchased PowerTap. Customer loyalty starts and grows this way. Thank you.

Works great!

Just finished talking with Kyle in…

Just finished talking with Kyle in Customer Service. FANTASTIC to say the least. The most patient and knowledgeable person I've ever talked to at a customer service department. Kyle actually spoke to me during my original call yesterday for approximately an hour, patiently answering all of my questions and helping me trouble shoot an issue I was having with my Power Tap P1 pedals. Then, after listening to the issues and suggesting various solutions after actually considering possible fixes outside the box based on what I was telling him, as opposed to simply reading from a script, he offered to speak with me further after I performed those suggested steps to resolve the issue. Unfortunately, those steps did not fix the problem, so I called back and believe it or not when I asked for Kyle I was actually put back in touch with Kyle - not some other person that I had to then reexplain the whole situation to again, which normally happens with customer service. Kyle then gave me additional ideas/suggestions, but also made sure to get things moving on the warranty side of things just in case those additional suggestions did not work. This was truly the best customer service/troubleshooting experience I have ever had or ever could have hoped for during a stressful situation. Cannot thank Kyle enough for all of his help.

Excellent technical help

I had a technical question about a discontinued product. Luke from Quarq replied quickly, asked for a little more info from me, and then provided a solution that didn't cost me a penny. What's more, he was friendly and enthusiastic. You can't ask for more than that. Well done, Quarq.

I was having calibration issues with my…

I was having calibration issues with my Quarq DZero. Caled help desk and spoke with Luke. Luke talked me through a series of test and determined unit needed to be returned to factory.I explained that I was 5 weeks out from my Ironman competition and had to have my PM back right away. He immediately sent me an email with all the info needed for the process. Within a week I had my new PM returned and was back riding with power. Luke was professional and attentive to my needs. I would like to say thank you for a very pleasant experience. You are a great company! Roy P.

Fast e accurate

Fast e accurate, but you could accept a international card.