They went above and beyond for me
They went above and beyond for me. They also had the best prices and very fast shipping.
About RackUp+Go
Data updated- Website
- rackupgo.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 11 reviews
- Replies to negative
- 80% (8/10)
Do you own RackUp+Go? Claim this profile for free and start replying to reviews.
About this business
We believe in the power of adventure. Our team takes great pride in offering customers the freedom to RackUp+Go! Headquartered in Eastern North Dakota, the corporate team at RackUp+Go has become highly proficient at carrying gear from home to other parts of North America. We love East NoDak, but it goes without saying, there are only so many adventures you can take through a wheat field! Our expertise in transporting gear is simply unmatched.
Written by the business, not verified by us.Is RackUp+Go legit?
RackUp+Go (rackupgo.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is excellent. 87% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 80% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-09-01.
What people say
Scam website
I’ve been calling this company every day since last week. No one ever answers. Literally ever. What would happen if I ordered something and needed service? I’ve heard of these websites that list products just to take your information and are never actually available. Meanwhile, I called Wellbots about the same product and they picked up on the first ring. Never do business with anyone who won’t support you.
Reply from RackUp+Go2024-06-05
Requesting more information from this person. This looks like a fake review from someone tied to our competitor. Once we hear back with a phone number, we will call this person to find out what is happening here. Update: the customer did not respond to a request for more information from TrustPilot. We’ll continue to investigate, but as a prospective customer reading this review, please make sure to look at our other reviews, which further detail how fake this review likely is.
Waiting on delivery is painful
I just think Rackup&go did not try to help with delivery issues with fedex . Rack up has a fed ex rep that could have made my second delivery a little less painful if they called them . The first delivery had me in my home requiring a signature for 11 hours . That’s not acceptable . The second delivery also late had me at home for 7 hours it also required a signature. People do not have time to wait in their homes for that length of time . There needed to be some type of accountability on rack ups part . Their attitude give us a bad review and we will respond . They also prevented me from reviewing them on the shop app .
Reply from RackUp+Go2024-06-03
Hi Joseph, we're sorry to hear you weren't satisfied with our service, or the carrier's service. In looking back at the correspondence, here is what we uncovered: - You ordered on May 23 at 12:30pm. We shipped the order on 5/24 at 10:27am. - We notified you that the first part of the shipment was out for delivery on 5/29 at 8:56am. - You contacted us that same day at 2:50pm stating that you were upset that you had to wait for the carrier to arrive. - We stated that you most certainly don't have to wait. Waiting for your package is a choice. If you don't want to wait around for your package to arrive, and still want to be safe and secure with the delivery, you can also have packages held at your nearest FedEx location so you can pick up whenever is convenient for you. We also stated this in our correspondence. - At 6:05pm the same day, you contacted us again, stating that you wanted us to refund your money as you were still waiting for the package to arrive. - At 7:40pm, the package arrived, and you demanded an update on your second package. - Out of business hours, we responded within a couple minutes and provided the tracking link for you, which was already in your inbox. - On 6/2 at 6:41am, the second package was loaded for delivery. - Again, you contacted us the same day at 12:36pm stating your anger once again that you had to wait for them arrive with your package, while making threats of no repeat business and negative reviews while using profanity. - At 8:34pm that same day, your package arrived. While we understand that FedEx or UPS delivery times can be frustrating sometimes, we of course ask that their service isn't reflected on our reviews as we cannot control another company. What we can do is try to help, which is what we did in this scenario. Additionally, there seems to have been no delays in the timeline of your deliveries. The packages were delivered on the days that FedEx estimated that they would be delivered. This review seems to be centered around frustration associated with your choice of waiting for your packages to arrive. As mentioned, this is not a requirement, and not something we ask our customers to do. Waiting by your door on delivery day is a choice. We are not sure what the issue is regarding the Shop app that you claim, but we of course can't control whether or not you leave us a review on any third party platform. To troubleshoot issues with your Shop app, please contact Shopify.
I was skeptical having never dealt with…
I was skeptical having never dealt with Rackup+Go before but the pricing was well below Amazon so I thought I’d give them a try. The order arrived quickly and in perfect condition. I installed the Maxxair Deluxe fan in my teardrop trailer and it works great. I would buy from them again without hesitation.
Reply from RackUp+Go2024-06-03
Thank you for your business, Don!
Superb Service & Selection!
Superb service! Efficient, knowledgable and competitive. Needed a new EcoFlow Power Station pretty quickly for an off-the-grid production and the R+G team did not disappoint. Travis was very courteous and our shipment happen to arrive extra early. Great selection and competitive pricing. Definitely our goto from now on!
Reply from RackUp+Go2024-06-03
Thank you for your business, Marq!
Package arrived much earlier that…
Package arrived much earlier that scheduled! There was not scratch anywhere on the product. Installed and Loaded my heavy e bike within an hour and off for a ride. Very happy.
Poor Customer Service - Took my money and still have not shipped
Placed an order for a Velit AC and got a tracking number with label created. 1 week later the order still had not shipped. Called and emailed them to get an update and was told they would check with the warehouse and get back to me. 2 days later and there is still no response or update and the order still hadn’t shipped. Now their phone just goes to voicemail. Update: I did finally get an email later today but only after I emailed them again twice and left a voicemail. It does appear that the issue was primarily with Velit being out of stock. However, it is true they took 2 days from my first inquiry to get me an answer which was basically that they are going to cancel my order. So 1 week after my order I’m now waiting for my refund which they say has been processed but hasn’t shown up in my account yet. They seem like a reputable company but I think they are short staffed and slow to respond when they have issues.
Reply from RackUp+Go2024-04-19
Hi David, sorry but you know that isn’t true. We exchanged emails earlier today. Our phone hours are 10am-5pm Central. We are very sorry for the delay of your order. Unfortunately, Velit is a product line that doesn’t allow us to stock our own inventory, and they had some fulfillment issues that we were trying to get answers from them on. This was proving difficult, and the reason for the delay in communication to you. They were not out of stock, they were just having some tracking issues, and we were all trying to resolve it in the 2 day delay that you mention. While these reasons don’t improve your overall experience, we thought we should relay this info here as we did via our email response to you as well. We do get short staffed from time to time, like any company, but it’s very rare that we are slow to respond as detailed by our other reviews. Thank you for your feedback as we use it improve and to grade our vendors internally. Your refund has been fully processed. This was done at your request within minutes. We will work with the manufacturer next week to figure out our end, but we wanted to take care of your refund request immediately.
Easy company to use and quick reliable…
Easy company to use and quick reliable shipping.
Great experience
Great experience. Ordered my winch Sunday night, it shipped Monday and arrived Tuesday. In perfect condition. These guys are on it.
Rackup+Go was great and they had great…
Rackup+Go was great and they had great communication and shipped the items fast. Had issues with FedEx and they kept putting boxes on different trucks which made boxes get a little damaged and delayed shipments which caused a complaint call on FedEx or would have given 5 stars.
You delivered what I ordered almost…
You delivered what I ordered almost before I ordered it. Thanks for your competence
Shipping is confusing
Quick delivery of the extra battery but still waiting on the main unit after a week. Even though it shows everything was delivered I'm still waiting on the Wave II. Update, The app that tracks says everything was delivered but the email does have two tracking numbers. It's been over a week and now says was supposed to be delivered today Monday now says it's been delayed. Last checked in Pennsylvania.
Reply from RackUp+Go2024-04-01
Hi Eddie, sorry for the confusion there. The order does not show that everything has been delivered, however. The two tracking numbers are clickable. You can click on them, and it will bring you directly to the tracking information on the carrier’s website, which will show that the other package is scheduled for delivery today! If you have any questions, please reach out. We are here and happy to help!
I purchased wave 2 and I think
I purchased wave 2 and I think , I got a good deal . Thanks Rackupgo!
All good except I’ve send a couple…
All good except I’ve send a couple emails about the quick connect. I’m looking for a female end so I can connect my hose to the tank but no response’s Can you tell me the manufacturer or where to get one. Thanks Mike
Faster and better help.
EcoFlow Wave 2
Great price, great transaction. Saved me hundreds of dollars, shipped promptly and arrived as advertised.
My $5000 Eco flow Delta Pro ultra
My $5000 Eco flow Delta Pro ultra, arrived, damaged, and did not require a signature like it was supposed to. I contacted Rackupgo and they were as shocked as I was. They sent me a return slip and will be ensuring the next shipment is perfect condition and will require a signature upon delivery. Very pleased at how fast they handled my issue.
Arrived fast and just as described
Reply from RackUp+Go2024-03-05
Hi Kerry, sorry to hear that you aren't receiving our email replies. You may want to check your spam or promotions folder. Your first email was sent to us on 2/29 at 11:17am. We replied to you on 3/1 at 11:38am. Your second email was sent to us on 3/2 at 6:52am. As we are not open on weekends, we replied 3/4 at 2:17pm. Please check your email, and please also consider updating this review once confirmed. Thank you!
Great
Great, prompt customer service. Shipping was fast and nothing was missing.
Delivery was faster than expected
Fast, free shipping for an in stock item that was hard to find, and with a good price.
Inspired Overland
MAURIPRO
Ridge & River
Canyon Coolers
The Mountain Air
GNBSPORTING
SylvanSport
KITBRIX