GCX is a member-to-member marketplace where shoppers can buy giftcards at a discount to save on over 3,000 brands, and sellers can earncash for their unwanted gift cards. For every seller cashing in on oldcards or credit, a happy buyer saves at a favorite store orrestaurant.With the GCX app for iPhone and Android, members can take themarketplace on the go. It's free to join, plus every order comes with our 90 Day Money-Back Guarantee. Whether you'rebuying or selling, we're here to make your money worth more. Reach outto us at [email protected] for any questions.
Written by the business, not verified by us.
Is GCX legit?
GCX (raise.com) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently struggle with completely unresponsive customer service teams, often getting stuck dealing with automated chat bots that fail to provide any real solutions. People also express significant frustration regarding missing funds, invalid gift card balances, and sudden account closures without clear explanations.
However, a small portion of people felt that the platform worked well for them in the past. Some reviewers also mentioned having positive experiences previously, noting that customer support was once very helpful and reliable before recent changes. A few consumers even experienced smooth transactions or managed to get refunds after encountering minor errors.
Auto-generated from all reviews of this business. For reference only.
Account locked - no response whatsoever from the (very clearly lack of) “customer service” after FOUR separate email attempts to both support at raise.com as well as social at raise.com. I left a review on Apple & was instructed to email social at raise.com. Emailed twice, April 23 & May 6th with no response whatsoever. Very frustrating for someone who intends to spends literally tens of thousands of dollars on this app (I run a sneaker business). The lack of response, account lock, and zero help is extremely frustrating and very unprofessional. I can see why there are so many negative reviews.
Reply from GCX2025-05-16
After investigating this matter, it looks as though our support has communicated the result of your account issue as final due to the terms of our platform. In the case you no longer have access to this email to reply to for further understanding of this result, our Social Team has re-escalated this matter to the proper department for follow up. We truly apologize for the inconvenience this has caused.
Account is locked and I can’t get in touch with anyone. I need my email to be updated on my account but the help desk is non existent.
Update: I have emailed them twice and submitted a form. Still no one has responded. Not sure how this company has any customers. AVOID
Reply from GCX2025-05-06
Thank you for providing this information. Our Support Team has been notified of this account and was requested to provide resolution by the end of today. We will monitor closely that this does not extend into the weekend and apologize for the delay in request.
I'm surprised the reviews are so bad. So far, my experience is great, though if that changes I'll update. I do not sell gc's on here, I only purchase and I purchase small amounts (under $200 at a time). Each card I have purchased has worked fine. They have not asked me to upload my i.d. or locked my account (so far). so as of now, I'm very happy. You can save a lot of money buying giftcards for things you would purchase for yourself anyway (like streaming subscriptions, various restaurants, department stores, etc).
Reply from GCX2025-04-29
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience, and we're thrilled to hear that you had a positive experience with us. Your feedback means a lot to us!
I just tried to order a giftcard for ebay and they locked my account shortly after sending payment and giving me the redemption code. It is my first purchase and they want me to upload my id and verify my idenity. I don't feel comfortable at all and it is my first purchase.
Scam
Edit: May 2nd, They reactivated my account, I tried to login, and then it said 'logged out successfully'. I then tried to login again and proceeded to see that my account wasn't 'really' reactivated even though my email said otherwise. And the next day, it said it was deactivated again. They ask for all your personal information before getting a basic giftcard. I can't buy anything (not even $5 card) without submitting my id or true identity. I understand it is essential to prevent fraud, but that should be for major purchases that are $100+ and repeated purchases. I, however, was sent by a referral and wanted to try it out and it is preposterous to want to see my id for a basic giftcard order ($5-20)
I do not trust sending money, because it will be on hold for 3-5 business days, and just because they tell you that it is resolved/reactivated on email or that they want to get it resolved on trust pilot, doesn't mean they won't turn around and deactivate your account again...right after saying it was activated and resolved.
If i were a customer, I would look elsewhere and/or not give more than $5-20 dollars , because it can be held/refunded back
Reply from GCX2025-04-29
We understand that the request of ID has caused some concerns. Rest assured, we hold the aspect of security in the highest regard to ensure a safe marketplace for both our sellers and buyers. Due to the credentials of your first order, we do want to ensure that we verify you as a buyer. Once verified, you will not have to encounter this matter moving forward. Our team would like to get this resolved right away and ask that you respond back to TrustPilot's request of more information.
Terrible company! I bought over $2500 worth of gift cards with them for hotels.com, uber, TJ maxx. They all worked well. Out of the blue yesterday they locked my account requesting to upload my ID. I did that and my account is still locked. Their chat is a fake bot that does not do anything. Their customer support is non-existent. STAY AWAY.
This is how they treat their customers.
A new company will take them over soon.
Reply from GCX2025-04-22
Hello George, there seems to be a delay with your ID Verification and we truly apologize if this has caused any frustration. So that we can locate and expedite your review, please respond back to TrustPilot's request of more information.
I have used GCX aka "Raise" since 2018 and had no issues until now. I listed a $25 gift card on March 28th and it takes days for it to be "live". Okay, that's fine. But when it sold on March 30th, it said funds would be available April 1st. Cool, two days to wait I guess. Nope! April 1st, 2025 they implemented a new selling tier which means unless you sell $20,000 A QUARTER(!) you have to wait 14 days after the sale for the funds to be available for payout. So, promptly my funds were not available until days later to "request" payout which I waited patiently to request then April 15th. Today is the 17th and while it originally states 2-5 business days for PayPal under "withdrawal history" it says April 27th for expected payout! This is for $17 guys, it's not an obsene or suspicious amount of money. You really want your average seller to wait ONE MONTH for $17? Go elsewhere.
Reply from GCX2025-04-22
Hello. We apologize for the confusion caused and would like to reassure you that we do not require our sellers to wait a month for their funds. Therefore, our team insists to review what caused a delay with your withdrawal. Please respond to TrustPilot's request so that we can determine the cause of delay.
We truly apologize for the issues with your gift card and can confirm that a refund was processed on April 3,2025 per our Guarantee. If you are having issues with seeing this refund, please advise and a specialist can provide a routing number for confirmation of resolution.
Ordered a gift card in January and had issues, they responded and resolved it right away. Ordered again on Saturday had issues and have had no help. They replied that I’m out of my service agreement, but how I just ordered a few days ago. I think they are assuming it’s the old order from January even though they can see that the order number and gift card numbers are different. Also the number is completely invalid it’s not like it’s been used, it can’t be used at all. If it’s not resolved by 3.28.25 I’ll have to file a chargeback with my bank and post negative reviews on all social media about their lying about the SLA to get out of refunding me.
Reply from GCX2025-04-08
Our team would like to look into this mishap and determine resolution for this matter. Please respond back to TrustPilot's request of more information so that our Support Team can locate your account.
SCAM SCAM SCAM!!!!
I WOULD GIVE ZERO STARS IF I COULD!
DO NOT DO IT IF YOU DON’T WANT TO LOSE MONEY!
Wow, I didn’t know it was more people having the same issue than me. This company is totally a SCAM, and if I were you, I would avoid them at all costs.
They keep your money, sell invalid gift cards, and provide zero support. Instead of taking responsibility, they tell you to go to a store to resolve the issue — even after you explain that the store can’t help because the cards were purchased through a third party. In the end, they do nothing to fix the situation and still block your account.
Here’s my story: I purchased $2,000 in Walmart gift cards from this TRASH company, only to find out they had technical issues and couldn’t be used. I contacted Walmart multiple times, and they clearly stated that only the company I bought the cards from (GCX) could resolve the issue. I even provided GCX with proof of my conversation with Walmart, reference number, a writing confirmation yet they refused to help.
Following their instructions, I paid someone to visit a Walmart store to get a transaction history, as I am living in Japan, and — surprise — the store confirmed once again that they couldn’t assist because the purchase wasn’t made directly with them.
Despite all my efforts, GCX still blocked my account unfairly. I’ve opened multiple cases — 428809, 417112, 417115, 417116, 417117, and 418491 — and this is only the first ones! I have contacted them more than 15 times, and they still refuse to help.
I’ve been a loyal customer, and this is how they treat people. I’ll keep pushing until they fix this, but I highly recommend staying away from this company if you don’t want to risk losing your money like I did. I’m glad my bank got me cover.
Worst company ever!!!!!!
I was recently introduced to this site by a good friend, who has had success and is happy with the cards she purchased. My first purchase of a Home Depot card went well, so I felt more confident in the next purchase: a $200 amazon card. I immediately went to apply the card to my Amazon account, and got the message that the code wasn't valid. I immediately reported the issue and have heard nothing back after four days. I tried another route to get support and got a very cryptic email back. Meanwhile, I've been charged the $185 for the $200 card. I feel I will be forced to contest the charge via my credit card company if I don't hear back in the next day.
The 90 day money back guarantee doesn't see to be worth much if you don't hear back from customer support.
Reply from GCX2025-03-25
Hello Sara. We understand the concern the delay in support has caused and ask that you accept our sincerest apologize for the experience. GCX is determined in improving the timeframe of Support to ensure customer satisfaction. Upon review we see that you were later able to redeem your gift card. However, this review will still be taken into account for feedback and correction. If you require any urgent requests at this time, feel free to contact [email protected].
I've sold several gift cards on the GCX website and have had no issues yet. It does seem to take a bit longer to get your payout, I'm actually still waiting on one but other then that so far it's much better then some of the other sites, where they just drain the funds from your gift card and have no real customer service. I lost a 100 bucks last month trying to different site and wish I would have just stuck with GCX.
Reply from GCX2025-03-17
We are sorry to hear of your experience with previous sites and thank you for providing such valuable feedback on how we can even make our platform better. Your insight and partnership is valuable to us and will be taken with high regard. If you require additional assistance or would like to extend more feedback, please do not hesitate to reach out to [email protected]. Thank you for taking the time to submit this review!
Worked great. Was definitely scared with peoples comments on here and on Reddit though. I just watched card prices over a couple days and felt like a few sellers were around for a while that it was probably ok. Redeemed without issue.
Reply from GCX2025-03-10
We’re so grateful for your feedback and glad you had a great experience. Thanks for sharing it with us! We can’t wait to have you back!
Damn, really sad. Here to save people some reading and sear hing. Gcx used to be raise. When it was raise apparently it worked great but since it's become GCX it's hard to find any positive reviews anywhere. Seems almost every card they sell is a 0 balance or gets drained right after selling and their customer support does not help or takes weeks to resolve issue. I was going to buy 1500 in southwest giftcards, but after reading all the reviews on here, bbb, and Google play I can't bring myself to take the risk. Sad they can't get their shit together.
Reply from GCX2025-03-04
Thank you for taking the time to share your feedback. We are truly sorry to hear about your negative experience with us, and we understand your frustration. As GCX still operates as a Marketplace, our goal is to create the best possible experience. Please accept our sincerest apologies. We take your concerns seriously. If you’re open to it, we would love the opportunity to investigate your experience further and find a way to make things right. Please feel free to contact us directly at [email protected]
This company is a scam. Don't bother. Also, they have NO PHONE NUMBER that you can call with questions or concerns. I would strongly suggest you to avoid them.
Reply from GCX2025-02-27
Thank you for sharing your feedback. We understand how important it is to have easy access to support and we sincerely apologize for any frustration this may have caused. While we do not currently offer a contact number, we are committed to providing excellent service through our support channels, including chat and our help center. If you still require help, we are open to receiving your account details to [email protected] to escalate your ticket inquiry.
BEWARE: Make sure your credit card provider has your back
TL;DR -GCX/Raise won’t cancel fraudulent order made with expired credit card info even though the cards are in my account and haven’t been spent.
My account was compromised through my phone and cards were purchased without authorization. Tried to email/chat with support for a few hours and got no reply so I reported the fraud to my credit card provider (Chase) and they cancelled the charge. I got control of my account/phone before the cards could be used or transferred to someone else so they’ve been in my account untouched for 3 months.
Talked in chat to someone at GCX/Raise and was told there wasn’t enough evidence of fraud and I had to pay for the order. Tried to explain someone got my phone and used expired credit card info in my account to make the order and can’t they just cancel the order and take cards back? They say no and now I can’t even delete my account because it’s locked unless I pay for these cards I never bought and are sitting right there in my account. Hard to explain how frustrating and unbelievable stupid this is.
Reply from GCX2025-02-27
Thank you for sharing your concerns, and we truly apologize that the outcome of your experience did not meet your expectations. Please know that we take your feedback seriously, and have already escalated the issue to our leadership team for further review. Rest assured, we are actively working to resolve the matter based on our findings and in alignment with our company’s terms and policies.
I bought several gift cards with GCX and it worked. But I bought a $50 Buca di Beppo gift card for $40. When I went to Buca, I then realized the gift card has too many numbers and no PIN number. Now GCX does not want to give me a new card when they sold me an invalid one.
Reply from GCX2025-02-25
After reviewing this matter, we were able to confirm that the card provided initially had a full balance and has been recently used. GCX makes it a priority to check the balance of all cards prior to listing them on our site. In some cases, not all gift cards may require a pin for redemption. We do apologize if we have not made this information regarding gift card sequence more available for awareness but will do our best in educating our buyers better.
I would have rated as 0 star. As a 10 year customer, my account was temporarily locked for negative balance due to a sale, but I have never sold anything on GCX. Then my account was deactivated, which cause me not bing able to access any of my cards. Awful, GCX is totally a disaster!
Reply from GCX2025-02-18
Hello Bing. We apologize for the confusion that the account lock has caused. According to our investigation, it looks as though clarification has been given to specify how this has happened and how to resolve this matter. We thank you for your cooperation in helping us resolve your account issue and providing us the necessary information. Overall, we will consider your valuable feedback in how we can improve the customer experience.
Scammed on a couple of Walmart gift cards worth $200 bought from this company. I've never used them but the cards show zero and partial money.
Reply from GCX2025-02-10
We apologize for this experience and would like to assure you that GCX does not condone any practices deemed dishonest or detrimental to the circumstances of our members. With understanding that we operate as a marketplace and card problems may occur, we hold every card to the 90 Day Guarantee. So that our Support can review and understand the cause of this issue, please provide us with more information specifying your account and order details.
I have this giftcard I tried to access its details and couldn't. I try to logIn and it says there is no account associated to it. I tries their chat box, put the correct number of the order it says its invalid. I have now lost about 15min trying to find an email or a number to call and explain my issue but nothing. How come a company sell millions of dollars in giftcards but won't make itself available to talk to its customers if they need help using them. that's very disappointing! And so far I am $500 short cause my problem was still not solved
Update: they contacted me and restored my account so as I could acess the giftcard details so solved my issue but man, why make me go through the whole pain of trying to find a number or speak with a person and be frustrated at rhe end after not succeeding?
My 2 cents for GCX is: next time you need to cancel an user profile do it so only for new purchases. Do not block their acess to giftcards they already bought. This will for sure save you a lot of new emails in your inbox and dissatisfied customers.
But at the end, they did solve my issue and I am grateful for that.
Reply from GCX2025-02-06
A specialist has reached out and confirmed a fix to the reported error in which you should now have access to your purchase. We truly apologize for this mishap and hope that this has alleviated the issue at hand. If you have any additional questions, please do not heistate to respond back to the email and the specialist will insist to provide further direction.
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