GCX is a member-to-member marketplace where shoppers can buy giftcards at a discount to save on over 3,000 brands, and sellers can earncash for their unwanted gift cards. For every seller cashing in on oldcards or credit, a happy buyer saves at a favorite store orrestaurant.With the GCX app for iPhone and Android, members can take themarketplace on the go. It's free to join, plus every order comes with our 90 Day Money-Back Guarantee. Whether you'rebuying or selling, we're here to make your money worth more. Reach outto us at [email protected] for any questions.
Written by the business, not verified by us.GCX (raise.com) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Customers frequently struggle with completely unresponsive customer service teams, often getting stuck dealing with automated chat bots that fail to provide any real solutions. People also express significant frustration regarding missing funds, invalid gift card balances, and sudden account closures without clear explanations. However, a small portion of people felt that the platform worked well for them in the past. Some reviewers also mentioned having positive experiences previously, noting that customer support was once very helpful and reliable before recent changes. A few consumers even experienced smooth transactions or managed to get refunds after encountering minor errors.
Auto-generated from all reviews of this business. For reference only.Im out $150. Sold my gift card and never received the money. They said I put in the incorrect banking info to which I updated and nothing has been corrected. I should have read these reviews. This company is a SCAM. Some should start a lawsuit against these guys
Highly not recommended. Trying to but gift card after first time registering and my account was suspended??!! Stay away from The scam website.
Signed up, got a bonus then had my account closed down when I tried to use it 😂 took ages for customer services to reply with a standard copy and paste email. Do not buy gift cards from these scammers
Locked and banned my account for no reason even after Id verification, support is useless, don't use.
I used this website when it was just Raise. The only cards I ever purchased was for Panera Bread. They worked well. And everything was fine. Around March or April I recognized 2 charges for 2 gift cards for Uber which I have never used in my life. I immediately contested these charges with my bank and they refunded me the money. The next month, the bank took the money again indicating that GCX Raise had reattached my account. On that statement, there was a new charge for another Uber card. I contested it again and my bank indicated.I should change my card number. Given that I had to change my card number twice in the last several months prior i chose not to and proceeded to the GCX website to correct the problem. After multiple communications with what appears to be a bot asking me for all the information on these electronic cards dates and numbers. I proceeded to have to answer these questions multiple times with the same responses of we need more information, which I did not have. Now, the ninety days have gone by, they claim they have no remedy for this problem. The kicker is that they never should have had access to my newest card. Given that I had changed the numbers multiple times from when I had used it years earlier
I purchased 3 gift cards from GCX/Raise to Academy Sports and Outdoor. Totaling $1,236. When I went to use them, the balance on one was $0 and one had $60.16 and the third card had $4. They say they have a 90 day guarantee. DO NOT BELIEVE THEM. I didn’t have the cards 2 weeks and that was the balances. They said the cards were used on a couple of days after I received them and they wouldn’t honor the money that was stolen from me. I had been buying from Raise for many years and they use to honor bad cards for a year. The new Company GCX is a bad company. I am asking authorities to investigate and put them out of business for their SCAMS. Mike U
I have purchased for years I am a customer since almost ten years . Customer service was always great until lately . I got a Cinnabon gift-card that showed the correct balance on the website but can’t be added to my purchase in my app . The gift-card might not be activated or something it does not make any sense . But since it showed the balance they won’t refund . Now I need to stop in person to try to use the giftcard in store if it does not work I am gonna be so upset . Advertisement was it works online and in store. No does not work in app . Will update if this was working in store . But customer service was a pain and did not try to fix the problem .
Extremely buggy website. When you search for gift card A and click on the search results, it repeatedly shows the results for a different gift card on the list. Their cell phone authentication system is also broken. Completely a waste of time.
We’re sorry to hear you’ve experienced these technical issues and appreciate you taking the time to share your feedback. We’d like the opportunity to work with you directly to get this resolved and ensure everything is running smoothly again.. To review your account and assist further, please respond to TrustPilot’s request for additional information with your account details. Once received, our team will be able to investigate and follow up promptly.
Bought two $50 DoorDash cards, one worked the other didn't. I reported the issue to GCX immediately and attached screenshots showing my DoorDash gift card balance of only $50 and my order history showing I did not redeem and use the bad gift card. Nami at GCX ignored my message and screenshots, and refused to do any investigation or work. She asked me to get a written proof from DoorDash. I am left to defend myself for a bad card they sold me. Lazy, irresponsible, and frankly very insulting. I was able to obtain an email proof after talking to DoorDash on the phone. Let's see if Nami processes refunds immediately. Ridiculous. These gift cards offer some savings but when you get a bad one, get ready to all the work. NOT WORTH IT. ***Response to below CANNED reply from GCX*** My review has all the details: Nami handled this, my last name, purchase date, and 2 $50 DoorDash cards. If you cared, you could have easily found this transaction, and compensated for my time. (Request #461300). Again, YOU DO NO WORK. I've been refunded after spending so much time on getting a written proof from DoorDash. To be clear, it was your job to verify the bad card with your source, not my job to prove that you sold an invalid card. This reply is to warn others of your very questionable business practice.
This is not the experience we want our customers to have, and we would like the opportunity to review this issue thoroughly. To allow us to escalate your account and ticket, please respond to Trustpilot’s request for additional information at your earliest convenience.
Every card I bought once 90 days had passed the card will automatically become zeroed out . No remaining balance on card. DO NOT BUY FROM THESE THIEVES!!!
Please be advised that as a marketplace, we do not zero out cards on our end, as our role is solely to provide the platform to facilitate card sales. Understanding that issues can occasionally occur in a marketplace, we have established a policy to protect our consumers. In accordance with the money-back guarantee we offer, we strongly encourage using your card within the 90-day time frame to ensure coverage under the guarantee, as any redemption issues that occur after this period can no longer be assisted. We appreciate your understanding and encourage you to reach out to the brand for further resolution.
My email to GCX support: As I stated several times to your incompetent support that you have attempted to violate my personal privacy rights and attempted a scam so delete my account. There is absolutely no reason for you to have a copy of my driver’s license. You are not a government agency, not a bank, nor an official agency and giving this information to your app can pose serious security risks. I shall contact the Internet Crime Complaint Center (IC3) which is the central hub for reporting cyber-enabled crime. It is run by the FBI, the lead federal agency for investigating crime.
As outlined in our Terms of Use, ID verification is a standard security measure designed to protect both buyers and sellers and to maintain a trustworthy marketplace. This process ensures that all transactions are conducted honestly and with integrity, preventing any form of fraud. Your account has been sent over to complete the requested action. If you have any additional questions, please do not hesitate to reach out to our support team.
Scam. The gift card doesnt work and they will not refund me. I have been back and forth in emails with trying different ways to resolve this which still doesnt work and they are still refusing to refund me. I am gonna have to dispute with my credit card. Not worth the hassle to buy from them
Our team has taken the time to review your gift card issue and have advised that the gift card is being used incorrectly for redemption. Therefore, a refund will not be granted. Your screenshot shows that you are using the serial number rather than the alphanumeric pin sequence. Please ensure that you are then not using the Card ID starting with the letter Z. The pin is directly under the serial number. We hope this provides a clearer understanding. If you have any additional questions, feel free to respond back to the previous ticket!
I had no problems when it was Raise but I just got ripped off by GCX. I bought a discounted Uber gift card and it's not good. I have tried before to contact them about a different issue and nobody picks up the phone. I want my money back. I am a single mom and I can't afford this. Nobody can really.
We recognize the frustrations mentioned and ask that you accept our sincerest apologies. We are pleased to confirm that your gift card issue was resolved the following day. However, it was noticed that you have attempted to reach support through phone based on the details provided. Please note that GCX does not provide customer support via phone, only chatbot. Chat is available 24/7 for all requests you may have! If you require additional support feel free to reach out.
I bought 5 gift cards of $250 each of Delta airlines as it was a good deal. I tried using those cards recently and 1 out of 5 cards doesn't work. I contacted the customer service and they said that it falls beyond 90 days, so they can't do anything about it. Really? They sold me bad stuff and do not take accountability of it. Please replace that gift card or refund my money.
Please be assured that every card on our platform goes through a thorough security process to confirm that a balance is available for redemption before it is listed. As outlined in our agreed 90-Day Policy, we strongly recommend using the card within this timeframe to avoid any issues. Reporting within time frame guarantees coverage, reports outside of the time frame must be resolved with the brand. We apologize for any inconvenience this may have caused and sincerely appreciate your patience and understanding.
Bought 2 cards and they would not refund my money in the 90 day window very unhappy losing cash to this site
This is not the experience we desire for our users. Please note that our 90 Day Guarantee only covers for specific issues and must fall in line with the points of policy to receive a refund. To ensure there were no mishaps with the denial of your case, please respond to TrustPilot's request of more information. Once we have your account details, we will escalate your inquiry to initiate another review. We appreciate the time taken for collaboration.
I've purchased thousands of dollars of gift cards from this site and its predecessor, Raise, for years. In the last 6 months or so, the major retailers (Amazon, Target, etc.) % discount became almost nil. Understandable, but the hassle isn't worth it for .5% ($0.50 on a $100 gift card). I continued to buy others that were consistently around 10-11%, occasionally higher. Then something happened in the month of June. First it was the platform fee. So 10% became 9%. Then suddenly there is nothing above 5% anyway, and the only 5% ones are for nominal amounts making the savings less than $1.00, and then the platform fee gets added back. I can't figure out what the point is anymore. This used to be the best until June, but I'm leaving for now.
We regret to learn of your decision to leave the platform and appreciate you taking the time to share your concerns. The recent fee policy adjustments were made to support the continued reliability, security, and development of the platform. While we understand that the availability of lower discounts may be disappointing, discount offerings are determined by individual sellers and remain outside of our direct control. However, we are determining a positive workaround. We value your feedback and remain committed to providing a fair and transparent experience for all users. Should you require any assistance, our team is available to support you.
I am long time customer to Raise/GCX until today. I went to look for my normal gift card and now with a platform fee. What the hell is a platform fee? Why make an excuse to take savings away from the customer. You are already making a profit on the cards do you really need another 10% of the savings amount? With all the prices going up and a customer trying to save a little the nerve to take money away from the buyer. It may not seem like a lot to you but to the customer the savings keeps them coming back until now. I will purchase from other card sites going forward.
We regret to hear of your decision to discontinue use of the platform. Please know that all recent policy and fee changes were implemented following careful evaluation, with the goal of maintaining platform integrity, supporting operational sustainability, and enhancing user experience. While we respect your decision, we remain committed to transparency and ongoing improvement. Your feedback is extremely valuable and sent for consideration. Should you have any concerns or require assistance, our team remains available to support you.
GCX asked for a KYC and as i did it they asked me to verify my identity but they don't have the option to upload and ID, so I can't enter my account till I verify it, but I can't . I can't access my gift cards. I have over $600 of funds in the card there is not contact number and I the chat is very unresponsive
Thank you for your patience while we addressed the recent technical issue affecting fund access. We understand the importance of timely account availability and regret any inconvenience this may have caused. We are pleased to inform you that the issue has been fully resolved, but do see that there is an additional inquiry on your account regarding your order. The matter has been escalated to our team for follow up.
I really wish I had read all the reviews before making any purchases. A 2.5-star rating is already concerning—and that was before they started adding a processing fee! Buyer beware: Only buy gift cards from this site if you plan to use them immediately. I was purchasing them when the discounts were highest, not necessarily intending to use them right away. This is the first time I've ever bought a gift card from an online site that ended up being completely unusable. Unfortunately, because I was just a couple of weeks past their 90-day guarantee, they refused to help in any way. I purchased a $500 gift card. While I’m not asking for a refund to my credit card, I would have expected, as a long-time customer, that they’d at least offer a store credit or a replacement toward another gift card—especially if they want to earn a 5-star review, and keep my business and referrals. What’s most frustrating is that had they verified the card’s balance before selling it, they would have known it was worthless. That kind of oversight is unacceptable. Disappointed doesn’t begin to cover it.
We would like to thank you for taking the time to share your concerns. We understand your frustration, especially when an issue falls outside of our current policy framework. Please know that our policies are established to maintain fairness, consistency, and the long-term integrity of our platform. While we may not be able to make exceptions in certain cases, we do take all feedback seriously and regularly review our policies to ensure they serve the best interests of our community. Regarding the recent changes, these updates were carefully considered and implemented to support operational improvements and meet evolving business needs. Transparency remains a priority, and we’re committed to clearly communicating any adjustments that may affect our users. We appreciate your feedback and encourage you to reach out with your information in the case you would like to discuss these matters further or process an investigation for your card issue.
I used to love this company. Now the service isn't what it used to be. I ordered a bunch of Apple cards and one of them wouldn't activate and work in the store at the time I was trying to buy my macbook, so I reported a problem with the card. The next day they told me the card was fine, so I told them that I had already made the purchase and wanted to give the card back for a refund because it didn't work at the time it was supposed to. After DAYS worth of emailing back and forth because I couldn't talk to a real human, I finally gave up and disputed the charge. My credit card ruled in my favor and then GCX locked my account. I waited a couple weeks and then tried to have it unlocked and they charged me the whole charge AGAIN! I complained again and they reversed all but that last card that wouldn't work the first time. Very greedy... make it right and I'd gladly revamp my review but for now I'm out almost $500 because they won't take their faulty card back. Despicable action for a guy that's been with you since 2015!
At the forefront, please accept our sincere apologies for the challenges and frustrations you have encountered with the reported card problem. We understand how important this issue is and the inconvenience it has caused you. The account related to the submitted report has been acquired for review. In light of the complexities involved, this matter has been transferred to the appropriate team for further investigation, with a view to identifying a suitable resolution. We are committed to exploring all avenues to ensure that this issue is addressed and resolved. Please allow 1 business day to receive a follow up via email.
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