GCX is a member-to-member marketplace where shoppers can buy giftcards at a discount to save on over 3,000 brands, and sellers can earncash for their unwanted gift cards. For every seller cashing in on oldcards or credit, a happy buyer saves at a favorite store orrestaurant.With the GCX app for iPhone and Android, members can take themarketplace on the go. It's free to join, plus every order comes with our 90 Day Money-Back Guarantee. Whether you'rebuying or selling, we're here to make your money worth more. Reach outto us at [email protected] for any questions.
Written by the business, not verified by us.
Is GCX legit?
GCX (raise.com) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently struggle with completely unresponsive customer service teams, often getting stuck dealing with automated chat bots that fail to provide any real solutions. People also express significant frustration regarding missing funds, invalid gift card balances, and sudden account closures without clear explanations.
However, a small portion of people felt that the platform worked well for them in the past. Some reviewers also mentioned having positive experiences previously, noting that customer support was once very helpful and reliable before recent changes. A few consumers even experienced smooth transactions or managed to get refunds after encountering minor errors.
Auto-generated from all reviews of this business. For reference only.
I’ve used Raise/GCX for a few years, and my experience was great until a few weeks ago. I had purchased a $50 gift card that was never sent, so I reached out to customer service. No response. I reached out again. No reply. I reached out again. Still nothing. Finally, after 9 separate AI chat messages without a human response, I contacted my bank and had the charge removed. This finally got Raise/GCX’s attention. Two weeks later, I received an email attempting the rectify the situation. I told the representative that I had already gotten the charge removed and no longer needed the gift card, so I didn’t need any further assistance. The representative did not listen and decided to add the gift card to my account. This only created more problems. I tried to log into my account to purchase a different gift card, but I couldn’t because my account was frozen. I emailed the customer service representative, who told me that I needed to cancel the dispute with my bank if I wanted to use my account again. Ridiculous. I didn’t need the gift card anymore; I needed it 3 weeks prior. And now, because I disputed the charge with my bank after weeks of no response, I’m being punished. Apparently, the “delivers instantly” part of the gift card doesn’t actually hold water when put to the test. This broke my heart. I have honestly spent thousands (yes, thousands) of dollars on Raise/GCX in the last year alone. I use it every day. So, my wife created another account so that I could keep using GCX, which only created more problems. GCX realized that I was trying circumvent the block on my account and immediately froze my second account… after I had purchased a $50 gift card. The customer service representative told me that I could still use the gift cards that I had already purchased, but this is a flat out lie. I cannot log into the website or the app, so I cannot use the gift cards I have purchased. I’m not sure how to rectify the situation at this point, but it looks like I have not only been taken for $50 but also blocked from a website I use every day and have promoted by telling friends and family about it. My best hope at this point is for my friends, my family, and anyone reading this to delete their accounts and not get taken, too.
Reply from GCX2025-02-06
Your account details has been acquired and sent to a Supervisor for investigation. Please standby your email regarding the next steps of resolution. We apologize for the inconvenience and frustration this matter has caused.
Created my account after hearing about Raise on a podcast. Loaded $250 worth of gift cards in my cart and checked out. Immediately got an email that my order had been cancelled and when I tried to load them again, my account was suspended. To remove the account suspension, I would have to send them pictures of my ID or passport. REALLY??? No thank you. I am not selling anything, you should not need ID verification from me. Was looking forward to using this service...a LOT. But this is just shady.
Reply from GCX2025-02-06
We understand as a new user how concerning this may come across. Rest assured, verification and security is required for both buyers and sellers to ensure a safe platform with every transaction made for the protection of all our customer types. This helps us understand our customers and ensuring that the usage of our platform is legitimate. If your account issue remains, please respond back to TrustPilot's request for more information.
Always was a great company, but recently bought a GC and it came back as invalid. Can't find a phone number and their chat it is worthless. Managed to open a ticket but nothing happened. I'm out $50 and can't get help.
Update-still no response and it just happened again! Use this site with caution! They don't seem to care about customers getting ripped off!
Reply from GCX2025-02-06
We greatly apologize for the delay in resolution. If your issue still remains, please respond back to the TrustPilot request of more information. Once we have received notice, your account details will be escalated to investigate your card inquiry.
Was referred by a friend and first didn’t receive the $10 bonus that was promised for signing up under the link. Then my account was flagged and frozen told to email support then my account was terminated after I complained that I didn’t receive the bonus I was promised.
Reply from GCX2025-01-27
After reviewing this ticket further, we have confirmed that the account was closed according to the terms of our platform. If you desire more information, please respond back to our email of advise.
Total scam. Zero balance on card and bots as customer service. If it sounds too good to be true, it probably is.
Reply from GCX2025-01-07
GCX is actively working towards the improvement of the customer experience and we sincerely apologize for the interaction reported. So that we can escalate and investigate your inquiry in its entirety, please respond back to the TrustPilot request of more information. We look forward to getting this resolved for you.
Abysmal customer service and a scam company. I'm a single mom with a tight budget and a teenage son who absolutely loves Hollister. I had waited months for a Christmas sale that would allow me to stretch my dollar and I also found a gift card on Raise/GCX and figured that I could save a little more money by buying a discount gift card. Win-win right?! My mistake! I purchased an $85 Hollister gift card from Raise/GCX, and received
an e-gift card quickly via email. I went to Hollister.com immediately after to pay for my purchase with the gift card, but I was told that the e-gift card had $0 on it. As frustrating as that was, what was absolutely rage inducing was the fact that there is absolutely no way to speak with a human being to fix the issue. I was forced to submit my issue through their "chatbot" system, which helpfully told me that they had purchased the gift card directly from Hollister, so I myself needed to follow up with Hollister. I was stunned that they expected me to follow up with a company that I had not purchased anything from. Then, after wasting hours with Hollister, I was told that the gift card had already been redeemed a year ago and there was nothing they could do. At this point I was in tears. Four days after my initial purchase of the gift card, I finally received an email from Raise/GCX saying that they are looking into it and would get back to me in another SEVEN(!!) business days. At this point, the Hollister sale that I had been waiting for is over, I've now wasted hours of my time trying to resolve this issue with zero human interaction, and I'm out $71, with nothing to show for it but a digital gift card with a zero balance. I understand that things happen and mistakes are made, however I fully expect a company such as this to have a customer service system in place that allows you to speak with a real person. At this point I have no other recourse except to contact my bank. Save your time and money, do not buy from them.
Reply from GCX2024-12-16
Thank you for sharing your feedback with us. We’re sorry to hear about the experience you had, but we’re glad that we were able to look into the situation and resolve it to your satisfaction. We take every concern seriously and have worked to ensure that this issue is addressed moving forward.Your experience helps us improve, and we appreciate your patience throughout the process. We hope to have the opportunity to serve you again in the future and provide the positive experience that you expect from us.
Truly a horrid experience. Thought It was a good idea to save 8$ on a gift card but is absolutely not worth the hassle. The card not only didn't work with provided screenshots as proof, the support agent finally got back to me after a week to say there was no problem and their 90 day guarantee only counts on their terms lmao. Filing a chargeback through my bank, they can keep the card
Reply from GCX2024-12-10
Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We strive to provide excellent service, and it's clear we fell short during your interaction. Please know that we take your comments seriously and will be reviewing your experience as part of our ongoing quality assurance process to ensure that we can improve moving forward.
I am very disappointed with my experience using Raise. Despite being highly qualified for several roles I applied to, I wasn’t even given an opportunity to interview. The job descriptions matched my skills and experience perfectly, yet there was no feedback or consideration.
What’s even more frustrating is that I missed one opportunity due to a family emergency—my mother was ill—and I was not given a second chance or even the courtesy of rescheduling. This lack of empathy and flexibility is disheartening, especially from a platform that claims to support job seekers.
Overall, I felt undervalued and unsupported throughout the process. Raise needs to improve its communication and demonstrate more understanding for life’s unexpected circumstances if it wants to truly help candidates succeed.
Great experience ordering gift cards, instant delivery
My experience with Raise over the years has been excellent. Today, I purchased Airbnb gift cards at almost 10% off, plus an extra 3% off for signing up for their deals, and all 3 cards were delivered instantly and worked flawlessly.
Great company.
Reply from GCX2024-11-05
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and appreciate you taking the time to share your feedback. It means a lot to us, and we look forward to serving you again soon!
I have a bad gift card, I cannot get any response from them, then they have the gall to complain that I opened multiple tickets when they didn't answer the first one.
Reply from GCX2024-10-17
We have submitted a request to obtain more information to locate your account via TrustPilot. Please respond with the requested information and we can have this issue escalated for resolution.
The lockouts suck I’ll be honest. But they restore my account without me having to contact them now, previously it was a headache and i hated interacting with them. Now that they transitioned to raise they remove the locks automatically or something. Of course FIXING the locking issue would be the best thing to do. But hey not my circus, not my clown. At least i get my giftcards. I haven’t had a bad experience with that ever. Thankfully.
Reply from GCX2024-10-15
We truly appreciate this feedback and always seek amazing insight from our customers. The GCX platform is diligently looking to fix and improve every process for the satisfaction of our members. The review provided helps us move in the right direction. If you would like to advise us of any additional suggestions, please do not hesitate to reach out via [email protected]
You can get some good deals on gift cards at Raise/GCX, but don't count on getting any help from their Customer Service if your card balance mysteriously disappears (even though they continuously say that customer service and satisfaction is their highest priority).
On two occasions, I've had a gift card purchased from Raise/GCX initially have the correct balance and then later have a $0.00 even though I hadn't yet used the card. I can only conclude that the gift cards that Raise/GCX are selling are, at least in some instances, compromised such that thieves can steal the balance after the gift card has been sold. In both instances for me, Raise/GCX Customer Service Department just says, in effect, not our fault so no refund. As a result, I've been cheated out of $75.
Avoid Raise/GCX.
Reply from GCX2024-09-30
We have submitted a request to acquire more information regarding your account. Please submit your details and we can have a specialist review your inquiry and card issue. We apologize for the inconvenience caused.
I purchased 6 gift cards totaling $2,650.44. I believed what some people were saying. But this is definitely a SCAM. It says 90 day money back guarantee yet the moment your gift cards don't work they give you the run around. They have an excellent AI program running in the background but this website and company is a SCAM. No other explanation.
Reply from GCX2024-09-26
Maintaining a positive experience is our utmost priority, we truly apologize for the inconvenience. Please submit your account details to the TrustPilot request and we can transfer your inquiry for investigation.
Signed up for GCX Raise gift cards site to purchase some gift cards. Did not honor the 10$ offer for being a first-time buying customer. Then they rejected my payment with a good standing bank account, and locked me out of the site. I contacted support who informed me my payment was rejected by their security system, and now they need me to send them a picture of my license to them. No explanation of why their security system flagged my bank. I do not feel comfortable giving out my license information and my bank account information too. I came to do a little research on the company first. Seems I made the right choice and have dodged a bullet from all the reviews I have read on different sites. I will return to my usual gift card site. Bye Raise you lost a potential customer today.
September 09/26/2024 Update Edit
I see in their reply they should have it on their website everyone will get flagged as having a security risk bank account. All will be locked out of their account after saving in their bank account info and demanded to turn in their license photo into the company as well, before changes can be made. Also, I asked them to remove my bank information from their system and to delete my account to support. For them to contact me when this is completed. Not a single notification from them. So, my personal bank information is still saved into their database. Not happy at all with the outcome.
Reply from GCX2024-09-26
Since GCX operates as a marketplace, it is a requirement to uphold security measures amongst all members to ensure both a safe platform and solidify a smooth purchase experience for future activity. Your feedback is valuable to us and will keep this noted for the improvement of our security process.
Always was happy with Raise (now GCX) until the very first time I had a problem. I bought three gift cards from one merchant in one order, none of which worked. I immediately submitted a report through the customer service bot (the only customer service available), screenshots and all. Twice my submittal was lost/ignored. When I inquired about the status of my submittal to confirm it was received, I was told by the bot to submit details yet again. I refused and that prompted an email telling me to (again) submit the details. I did once more (time #3). Then, a few days later (now over a week after my initial report) I got an email telling me that while one card could be refunded, the other two - because the error message suggested the card had been used - could not, unless I provided "written confirmation" from the merchant that I had not deposited the funds into my own account. So they sold me the defective cards, but put it on me to go chase the merchant's customer service to get some kind of written statement.
I then spent three days going back and forth with the merchant trying to get this statement. This was very frustrating - although in fairness, the situation was not the merchant's fault, and this was an unusual thing for me to be requesting.
I gave up eventually, sent Raise/GCX a screenshot showing no deposits into my account with the merchant, and still did not get any action. Not knowing what else to do, I wrote the Better Business Bureau and also disputed the charge with my credit card company. Then, miraculously, the merchant sent something noting the cards had been deposited into someone else's account. I sent this information to GCX/Raise and the remaining balance was refunded.
While this is a happy ending, we're coming up on two weeks later; this took a huge amount of time and effort to resolve - cutting extensively into my personal time. For a card of moderate value, it is simply not worth the energy it takes to do all this - which is exactly what they are hoping, that you will give up and go away. A "guarantee" should not require this much work to enforce (it is not really a guarantee but an opportunity to petition for relief), and a little more help/responsiveness is required after taking someone's money and providing them something with literally zero value in exchange. Good luck if this ever happens to you! I am going to be very cautious in the future about Raise/GCX.
Reply from GCX2024-09-16
Thank you for bringing this to our attention. Please accept our sincerest apologies for the unsatisfactory experience you have had with our platform and customer support team. Based on the details provided, we have fell short in this instance and would like to review your ticket inquiry so that we can make the necessary steps for improvement. At your convenience, feel free to submit your account details to [email protected].
I would definitely not recommend! I have purchased numerous trips at auctions and have never had an issue redeeming until now. Their process says you will be notified within 3-4 business days but it's been 3 weeks. I have called and only received a recorded message, emailed twice - one response saying they are backed up and if you submit more than one request you will be moved to the back of the line...
My planned trip is now a month away and I can't book airfare
Will never bid on an item through this company again
Reply from GCX2024-09-09
Thank you for taking the time to reply with your information. Upon review, it seems this review was submitted for incorrect business. When searching our Raise and GCX systems using either your email or phone number, an account does not present.
Apparently they have no one that speaks English working for them!!!!!!It is bad enough I had to wait 45 minutes to speak to someone!
Reply from GCX2024-09-03
We would like to review your submitted inquiry and have sent a request for more information. Once we receive your account, it will be sent forth for resolution.
Selling on Raise is worse than having all your teeth pulled without anesthesia
Impossible to set up an account to sell.
Background - I am an old buyer on Raise. They used to have the best prices, competition did better, so I moved on. Recently, I tried to set up a seller account and it has been a ridiculously complex process.
Over several weeks and after a dozen+ emails and chats, still a no-go. Problems involve failure to receive confirmation/verification/id text messages. Then failure in accessing the required verification webpage (wheel keeps spinning). And inability to log on - I get a new device message and verification text message requirement that I do not receive.
The fix - change your phone number. Do that and I do not get the verification text message on the second phone. The fix - change your phone number. Great... except that I do not have 83 phone numbers to fall back on.
There is no reason for this to be so difficult.
Reply from GCX2024-08-26
We thank you for taking the time to notify our GCX Team of this matter and sincerely apologize for the inconvenience. To ensure that we can escalate your account to the proper department as soon as possible, we ask that you please respond back to the TrustPilot notification with your account details.
BEWARE: Received a gift card with a $0 balance. Contacted the company immediately after placing the order and receiving the faulty gift card. They did not listen, accused me of lying, and were just the worst customer service representatives I’ve ever had to deal with. Atrocious company stealing money from honest customers. I’ve now had to fight the claim with my credit card company- luckily they seem more intelligent and understand the documents I’ve sent so I should be able to get my money back.
Reply from GCX2024-07-22
We are sorry to hear of the issues with your gift card inquiry and the provided service. With understanding that the matter has already been escalated into the hands of your financial institution, I would still like to take the time in reviewing your ticket interaction. Please submit your account details to the TrustPilot notification received.
Recently purchased a $50 Ulta gift certificate, smooth process, and the Clerk at Ulta was very familiar with the redemption process (which I was surprised about). Will purchase in the future. I was a little disappointed reading about purchasing actual gift cards in the reviews as I've had no experience with that.
Reply from GCX2024-07-22
Rest assured, GCX intends to provide the best possible resolution according to both our GCX Terms and Raise Guarantee. We are always looking to improve even with the positive feedback we do receive. Therefore, please do not hesitate to reach out to [email protected] if you have any suggestions. Thank you for taking the time in leaving a review!
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