GCX is a member-to-member marketplace where shoppers can buy giftcards at a discount to save on over 3,000 brands, and sellers can earncash for their unwanted gift cards. For every seller cashing in on oldcards or credit, a happy buyer saves at a favorite store orrestaurant.With the GCX app for iPhone and Android, members can take themarketplace on the go. It's free to join, plus every order comes with our 90 Day Money-Back Guarantee. Whether you'rebuying or selling, we're here to make your money worth more. Reach outto us at [email protected] for any questions.
Written by the business, not verified by us.
Is GCX legit?
GCX (raise.com) has a 1.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has replied to 80% of negative reviews; Reviews mostly discuss Product, Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently struggle with completely unresponsive customer service teams, often getting stuck dealing with automated chat bots that fail to provide any real solutions. People also express significant frustration regarding missing funds, invalid gift card balances, and sudden account closures without clear explanations.
However, a small portion of people felt that the platform worked well for them in the past. Some reviewers also mentioned having positive experiences previously, noting that customer support was once very helpful and reliable before recent changes. A few consumers even experienced smooth transactions or managed to get refunds after encountering minor errors.
Auto-generated from all reviews of this business. For reference only.
Usually buying or selling with GCX goes OK, but when things go wrong, the go really bad. I had a card Starbucks card refused that was used online in the same area where GCS, then Raise, happens to be.
Twice now I have been debited for selling a card that the buyer used at least partially. According to GCX, they credited the buyer and then charged me for the full value, and now also another $5 penalty. The buyer was either a scam or incompetent, but I am the loser here. Dealing with GCX is not worth the risk. They will not get a third opportunity to screw me again. Today, I got the message that my account has been deactivated, which means I also will not get paid for a different card I sold through them. Good riddens!
You should also know that GCX is not a Better Business Bureau member although they have lots of compaints on that site.
What GCX did not tell you and I did not know at the time in their reply is that GCX credited my account, but also charged my credit card an additional $20.30. This effectively canceled the credit on their site. I will let you judge for yourselves if you think this behavior is the kind you would expect from an honest company. I disputed the charge with Citibank and now GCX is asking me to cancel the dispute before I can withdraw funds from a different sale that was supposed to be available on March 20.
Reply from GCX2026-03-09
Our supervisors have completed a review of your case and confirmed that both your account and the debit issue have now been resolved. Your account has been reactivated, and the debit has been reversed. You’ll receive an email shortly confirming both updates. We understand how frustrating this situation must have been and sincerely apologize for the inconvenience caused by the initial decision. Thank you for your patience while we worked through this review, please do not hesitate to reach out if you have any additional concerns.
I almost never leave negative reviews, but this is extremely disappointing.
I bought $500 in gift cards (8 total); two of them totaling $100 did not work at all. I contacted GCX and provided the documentation they requested, including vendor verification that the cards were redeemed by a different user who happened to have my same (common) first name. After many emails back and forth and significant effort on my end, they denied the refund and implied I redeemed the cards. Very frustrating.
I tried resolving this directly and in good faith, but at this point I'm going to dispute GCX's charge on my Visa. I have used Raise (now GCX) for years, but based on this experience, I will never use them again. The discount is simply not worth the risk.
Reply from GCX2026-02-20
We’ve reviewed the related case, and after investigating with the brand, we found that the gift card was used by confirmation of name. This is the reason behind the outcome of your gift card inquiry. Since the merchant has confirmed the redemption, we recommend reaching out to a representative to determine whether the funds are being held, applied to any pending charges, or if there may be a technical issue with the redemption process. Our review has confirmed that the full balance of the gift card was successfully applied for redemption. We always aim to ensure fair resolution in every case as promised in our Guarantee, and suggest that the merchant provide further direction.
FYI do not use this company. Their CEO and founder went out and got a nice loan to found a crypto to giftcard exchanging system. Needless to say, it isn't going well. While the system is not implemented yet it has obviously effected their main business and customer service. For those of you that feel scammed, myself included, I encourage you to file a complaint with your state attorney generals office. Its usually fairly easy to do online and is more than likely the only way you are going to get resolution.
Edit: reasons I am closing my raise account. 1. No customer support by phone. 2. I get a faster response to complaints on trust pilot 3. Constant blocking of my account for no explainable reason. 4. 5 dollar inactivity fee 5. Your TOS say you offer a convenient service. It is anything but convenient. 6. No where on your site do you recommend using a gift card within 90 days of purchase. 7. I asked for the address for legal correspondence and I haven't received a reply. 8. Your email for legal issues is legal at raise
Com. Your service is so bad I had to waste my time writing this and forwarding it to my Attorney General. 10. You can look up my name for my issues. Don't ask me again. Im done with talking. My State AG will do it for me. Thank you.
Reply from GCX2026-02-11
We hear your concern, please keep in mind that each of our business branches operates independently, with its own set of processes and operations no matter the addition of other business efforts. If this inquiry relates to a specific issue you've experienced on the GCX platform, we'd be glad to understand which order or recent experience led to your review. We have also recently made changes to our customer support resources and continue to refine our approach to enhance the customer experience, especially due to the issues that may occur in the marketplace space. Feel free to either respond to the TrustPilot email or contact [email protected] with more details, and we’d be happy to review and work with you to improve your experience.
Orders are not being processed. No explanation given.
I have been using the website and the app for a couple of years now and everything was working fine up until a few days ago. For some reason my orders are not going through. My payment method is not charged. The order is not processed. The cards I order are never received. There is no explanation. No message displayed on the website, no e-mail, no text message. Nothing. Clicking the chat button does nothing. In the end I have to cancel the order. Will someone from GCX please explain what's going on?
Reply from GCX2026-02-02
We understand your concern and apologize for the confusion this issue has caused. Our GCX Team has deemed this a technical matter and are working to understand the root cause in order to provide correction. We intend to get this issue fixed as soon as possible and will update here once we have gotten final confirmation of the fix.
I submitted two gift cards that I had stopped using for various amounts. They finally accepted them after a few days and then a week later told me there was a problem with both and that a customer reported the balance as $0. I had stopped using the cards so that was impossible but I already unlinked them from my app so I couldn’t check but they just took my gift cards and said their was a problem so they didn’t have to pay me.
Reply from GCX2026-02-02
The GCX platform enforces policies not just for the security of our buyers, but also for our sellers. In the case you do not agree with our refund resolution, we can always initiate another investigation for this ticket at your request. With understanding that you are refuting the buyer's claim, we have proactively submitted a seller dispute claim and attempted to receive more information. The brand was capable of only providing general information due to security policies against 3rd-party platforms, we cannot retrieve info at the account level. If you would like to pursue in finalizing this seller debit dispute, we ask that you provide proof from the brand that the transactions of your gift card were not tied to your merchant account or name. This will be the strongest evidence in enforcing procedure. We do apologize if this limitation has caused frustration but intend to still provide options for resolutions and workarounds.
After ten years, I can say Raise has gone downhill
Update: The card has appeared on my online account but still does not appear in my app. I appreciate their reply below, but their failure to acknowledge that their app is not showing a card I purchased is really frustrating, and I will be keeping the review because it is frightening that they cannot identify this issue in my app (and claim I never emailed them back -- I sent them a screen capture of the issue with my app!)
I've been using Raise for ten years, and unfortunately, they have gone downhill. After spending boatloads of money over the past decade, I encountered a bug in their app. Long story short, I was charged for a gift card I never received. They've now replaced customer service chat with an AI bot, which told me it had opened a ticket. Seven days later, no response, forcing me to file a chargeback (which I won). tl;dr GCX Raise has gotten greedy, reduced its customer service, and instead of fixing problems will wait for a chargeback, ask the customer to remove their chargeback (instead of fixing their problem), and then will lock your account (with dozens of gift cards inside). Yikes. This is a breakup.
Reply from GCX2026-02-02
This case has been reviewed and was confirmed that all cards in both orders were delivered to the account without error. The four cards were delivered within the guaranteed timeframe and we confirmed that our specialists did respond to both of your tickets. As you stated that you were having issues but no technical error was found on our end, our specialist did reach out communicating on what you should do to make sure that you do not have anything enabled or are utilizing systems that can affect your experience. However, we did not receive a response back. We performed a review on this error with intention of resolution, since this is not deemed a bug and have confirmed internally that your purchases were delivered via exact timestamps, this issue fell outside of our Guarantee. Generally upon receiving any chargeback, we do follow protocol specified in our terms that may involve locking the account for security and risk purposes. You still have the right of access to your purchased cards when locked, we only limit purchase activity. Due to the current pending status of your chargeback, your account will be temporarily locked until a resolution has been met with your bank. We hope this provides context and thank you for your understanding.
Blocked me from using them, I never have used them before, very strange. Their loss not mine.
Reply from GCX2026-02-02
Please note that GCX may lock an account for needed verification and can be reactivated once we have the requested information. You should have received a text to do so. In the case you have not received any communication, we will be able to determine the next steps of your account once we have located it in our system. Trustpilot has emailed you for your account information, we ask that you provide those details and we can get this over to the correct specialist as soon as possible!
I bought a card from them and didn't realize it had to be used within 90days. when I tried to use it later, the balance was gone. More reason I will always prefer a hands-free service and Quогеnt ѕevеns been working well for me and always come through with payment.
Reply from GCX2026-01-23
When investigating all accounts under this name for internal location, we have confirmed all accounts' last completed purchases were over 6 years ago. The longer a gift card is not used, the higher the risk a gift card may be redeemed not only due to possible exposure, but also the merchant may freeze the balance due to inactivity. Since GCX has always operated as a marketplace, we consistently encourage our users to use and report all issues within a given time frame to make sure you are covered. We understand issues may occur and do advise that cards are provided by sellers which supports the why behind the creation of our Guarantee. We hope this provides clarity regarding our policy and marketplace structure.
If you are looking to expand your experience with a more finite and secured platform, I strongly advise checking out Raise.com. Gift cards are directly sourced from the merchant, you earn cash-back with all purchases, and both the card and rewards are delivered within seconds. This means more security and zero chance of gift card risk, the balance will always be available for use no matter how long. There are no middleman sellers or third parties involved. Every purchase earns you cashback, increasing the opportunity to never pay full price for future purchases. We understand marketplace structures may fall short, therefore we do provide Raise.com as a great alternative to reward our users while providing top of line security.
If you have any questions, please do not hesitate to reach out to [email protected]!
Be careful, make sure it's worth the few dollars you will save.
Be careful. Cards which have a pin number are probably safer than ones that don't. I would recommend checking the balance as soon as you get the e-card. Physical cards with the pin# not scratched off are probably the safest. Do not buy ROBLOX cards in large denominations because you don'need a pin# to redeem. In my case I bought a $25 card for my grandson for Christmas on Christmas day. He entered the information on the card and it was invalid. I tried to get a refund but after many emails with customer service they told me they contcted ROBLOX and the card had been redeemed and my money would not be refunded. Good luck if your gift card doesn't work because it's not the same as when it was Raise. It's hard to beleive after being a long time customer they would basically acuse me of trying to scam them out of $21. Not a very reputable company. Be prepared to loose your money if your card doesn't work. Make sure it's worth the few dollars you will save.
Reply from GCX2026-01-23
After further reviewing this case, we deem the final resolution sufficient due to the information we were able to receive. During our process of investigation, we have also contacted the seller for proof of purchase to determine gift card risk/exposure level. The gift card was purchased directly by the seller from the merchant, and provided to us for sale. We base our decisions specifically on all documented proof provided, both Roblox and the seller's proof upheld strongly. If you are in disagreement with this result, we are still open to initiating another review but this time will require an email from a Roblox specialist confirming no amount was added to that specific account. Otherwise, the information we have already obtained remains factual.
Buyer's Beware. New GCX place is a scam. I had used this site when they Raise and I'm not going to say Raise was without issues. I purchased a Taco Bell gift card that I immediately reported the day after purchasing for being an "invalid card number." Sent the screenshots, gift card information, ect. But ended up taking it as a loss. So, only ripped off once by Raise. Fast forward to this GCX, this site all of a sudden has denied me access to log in to my account, this account has or I guess I will now say HAD 2 or 3 unused gift cards. I know that when I purchased these cards GCX claimed all gift cards came with a 1 year guarantee, but now after reading the most recent reviews on Trust Pilot, I imagine that I have now been ripped off for all the gift cards I previously purchased since it's been well over 90 days since they refuse to allow me to log in to my account. The reason they give is ridiculous, according to GCX they don't recognize my device. Well you people sure recognized it the last few times I was able to log in and purchase the damn gift cards.
Reply from GCX2026-01-14
We apologize if our course of action has caused any confusion regarding your account. Upon review, we found that the account in question did not align with our Terms of Use, which resulted in its closure. To reassure you, you do still have an active account with Raise; however, please ensure that only one account is in use at any time.
Regarding the policy update, all gift cards purchased prior to the change remain covered under the 1-Year Guarantee. Any gift cards purchased on or after the effective date of the policy change are subject to the 90-Day Guarantee.
If you need additional clarification or guidance on either matter, please don’t hesitate to contact us at [email protected], where a specialist will be happy to assist with next steps.
Gift cards were used by the time I got around to trying to spend. They only give a 90-day guarantee and basically said I was SOL. Terrible and no help. Not worth it.
Reply from GCX2026-01-14
We understand that experiencing issues while redeeming your gift card is not the experience you expected, and it is not one we strive to deliver. As GCX operates as a marketplace where gift cards are provided by third-party sellers, we strongly encourage redeeming your gift card within the designated timeframe to ensure full coverage. If you believe the refund denial based on the redemption timeframe was applied incorrectly or does not align with our terms, we are happy to initiate a new review for resolution. Please contact us at [email protected], and a specialist will assist you. Thank you for your patience and understanding.
Worried about gcx is a scam ....
1) Tried to sign up for a new account. Everything LOOKED like it worked ....
2) purchased a gift card. Transaction seemed to go through.
3) BOOM email saying transaction canceled. Email said "goto this site and click on bottom right gcx for help". That site had no such gcx logo on the bottom right. had to find support some other way. Support email said I needed a photo ID .. which is fine, but, they should have said that at account startup, not lock my account and then ask for photo ID.
4) Website says support available only 9 to 5 mon to fri ... and I'm trying to buy gift card on a Saturday.
They now have my info and credit card, but I can't purchase anything, and I'm worried they are a scam.
Reply from GCX2026-01-14
We completely understand how the information provided may not have aligned with certain features currently displayed on our website. We have recently updated both our support systems and user-facing features to enhance the overall support experience. As part of these improvements, we are actively working to ensure all communications reflect these recent changes and are refining our verification process to reduce the likelihood of accounts being flagged at the time of purchase. We recognize how discrepancies like this can impact your confidence, and we hope this clarification provides reassurance!
Your feedback is truly valuable to us, and we welcome any additional suggestions or concerns at [email protected].
You have it all wrong. I figured out how to delete a card that could not be removed if the "Delete" or "Remove" option was not working. I pressed on
the three lines next to ‘Search My Cards’. I pressed on the black button and was able to delete it. Try it for yourself. You seem to be low IQ individual.
I also have bought gift cards in this site. I transferred fully funded gift cards to Hotels.com, TicketMaster and AMC Theatres. I checked the balance as I added them. The balance was the same as the original one. I then checked a few months later and the gift cards were either missing or the codes didn’t work anymore. That has not happened with any other gift card resellers.
I can’t use their gift cards at the register at eBay.
Reply from GCX2026-01-14
Our app is currently under review, as we have been notified that it may not be displaying all available cards. Please note that all cards are accessible on our website at any time, and we are working to resolve this issue as quickly as possible in addition to the technical issue of deletion. Regarding your card concern, we understand that marketplaces with third-party sellers may occasionally encounter errors. This is why we offer a 90-day Money Back Guarantee to cover any card-related issues. If your order falls within this 90-day period, our specialists can initiate an investigation to determine the appropriate next steps for resolution.
This site isn't worth the Gamble for your hard earned money.
I have spent thousands of dollars on Gift Cards from Raise/GCX but not anymore. Back a few years ago I bought Gift Cards from them and when I tried to use them and they failed I had a number to call and speak with a live person about this. In the beginning they had a 90-day guarantee but changed it to a full year. I had no problem getting my money back if a card failed to work. Most recently I bought a Moe’s Southwest Grill eGift Card back in May of 2025. I didn’t try to use it until December and it wouldn’t work. I thought, no problem Raise/GCX will make it good. They didn’t!!! I paid $80 for a $100 card. After trying to call them on the 3 different numbers I had for them in my phone I found they were all disconnected. I had to resort to the internet to place a claim. At first, I was told this:
“Your refund request regarding the Moe's Southwest Grill® gift card has been pre-approved pending a balance check.”
Then I was informed that my order falls outside of our 90-Day Money-Back Guarantee period and we’re unable to issue a refund or provide a replacement card.
I think they have operated in bad faith by changing their Money-Back Guarantee period and I would not recommend you purchase any gift cards from this company.
Placed an order, but order didn't complete at the checkout due to an error code.
Money was still taken from my debit card and no Giftcard was sent.
I've contacted support multiple times and it's either an automated response or something completely irrelevant to my request.
Ripoff. If you buy a card from them, you MUST use it within 90 days or they will confiscate the balance. You will never see your money again. No morals. Thieves.
Cant do zero stars cause they don’t deserve one I have been waiting for a solution since 28 of October and nothing they have gone quiet. I finally raised a dispute with my bank so they can keep the gift card I bought but never received
Avoid them there are lots of others that can offer the same service and you will not experience problems or at least someone is going to get in touch for any issues . Raise only use robots and automatic replies they are not serious they just want to steal money
THEY DON'T OFFER A MESSAGE FOR "MERRY CHRISTMAS" SO I WILL NO LONGER DO BUSINESS WITH THEM.
ALSO, SEEMS NO ONE IS ALLOWED TO EVER CHANGE THEIR PHONE NUMBER OR EMAIL ADDRESS MAKING IT IMPOSSIBLE TO SIGN IN AGAIN. CAN'T PASS SECURITY.
I been a user of raise (GCX) for well over a decade. Recently, all of my orders result in instant cancelation. They are saying its due to name mismatch, there nothing mismatching. I tried everything I can do from my end to resolve the issue. I tried to contact customer service several times, but you only get a bot. There is no human you can talk to. The only communication is thru email, and they are useless too. Now they are ignoring me. Worst of all, I have over $600 in raise cash which I can't no longer use. Total nightmare.
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