RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7.For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you.At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days.Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others.In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer.When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation.Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free!How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers.Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way".Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise.RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you.Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
Written by the business, not verified by us.RC Willey (rcwilley.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff members who take extra time to understand their needs, answer detailed questions, and guide them smoothly through purchases. Many people also point out that the online ordering process is remarkably simple, and store pickups or home deliveries are handled efficiently by polite, courteous teams. Some reviewers were not happy with the delivery service and certain product conditions. A few consumers experienced frustrating communication gaps with delivery drivers, missing assembly parts upon arrival, or items arriving with unexpected damage that required considerable extra attention.
Auto-generated from all reviews of this business. For reference only.I'd give a minus 20 if I could and recommend that the 2 drivers are fired. The worse service when it comes to delivery that you could possible imagine.
I apologize for the inconvenience and frustration you experienced with your recent delivery. Our records show that you did receive a gift card for the inconvenience. If you need any other assistance, please call our customer service at 801-596-6950.
Always a good experience. I have been working with Warren Brock for years and he is so helpful and has a ton of knowledge on the furniture.
Hi Elaine! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great week!
Hi Rosaio! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
The customer service was great, they do not get many requests for gift cards, The employees should be provided more information from management on codes so they can ring the customers up without trying to figure out how or what to do.
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
My whole house is RC Willey furniture. I have appreciated your sales associates and the ease of ordering online and the delivery. I use the store in Layton Utah!!
Hi Cathy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
This company always exceeds my expectation. They make it simple to work with, their prices are the best and they make it simple to have items delivered,
Hi Sherry! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon. Have a great weekend!
Answered all my questions and stayed on phone with me as I placed order online.
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Order arrived in a timely manner. Only Negative was the driver never called me. I live far from an RC W. so I was pleased with the overall transaction but the third party delivery service out of SLC could communicate and that would help.
Hi Jonathan! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Customer pick up packed and loaded my two items very well. They asked me if I felt comfortable driving with my items the way they packed them . They were great . George Serrano was a great associate that answered my questions and helped me check out efficiently. Great experience thank you ☺️
Hi Shelly! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Didn’t realize 18 month plan was “low interest” vs. the 12 month plan being no interest. Should be no interest for both
We apologize for any misunderstanding when it comes to what financing plans are available to you. We strive to clearly communicate what options can be used at time of purchase as well as on our website. If you would like to discuss this with one of our billing specialist, please call us at 801-461-3940.
Shopping was good. Unclear if installation and take away was included. There were no options for this on the ordering. I don’t recall getting a confirmation for the order.
I apologize for the confusion you experienced with your recent order. I would recommend contacting our online helpdesk office at (888)-584-5156 Option 1, and our team will be able to assist you with any questions you have with your order. They are open Monday through Saturday 7 AM to 9 PM MST.
Great customer service! Low pressure and very informative. Good quality furniture at a reasonable price, backed by the best warranty in the business.
Hi Mark! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Sales people are very knowledgeable and zeroed in on our needs without overselling. We made decisions on washer/dryer, tv and bbq in probably 30 minutes based your reps knowledge.
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
False promises, delivery where employees did not complete their task
I apologize for the inconvenience and frustration you have experienced. Please call our Summerlin store at 702-515-2600 for assistance. They are open from 10 am to 8 pm Monday through Saturday.
Did it all my self but thanks
Hi Shawnee! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
I purchased a microwave and the extra warranty, took it home and none of the buttons worked. Tried to return it and they gave me Samsungs number. Absolutely no help. Never buy electronics from them!!! Horrible customer service. What's the point of the warranty?????
Ezra, I apologize for the frustration you experienced. Your microwave was purchased on 03/03/26. Our return and exchange policy states that products purchased within 30 days can be returned for any reason. Since you are past the return period, you will need to use the manufacturer's warranty which is included with the first year of your purchase. If you have any questions, you can reach out to our extended warranty department at (801) 464-2340 open Monday through Friday 10 AM to 6 PM MST.
Website was easy to navigate.
We're glad our website was easy to use. Thank you for your feedback!
Every person I dealt with in this transaction was exceptionally polite, courteous and helpful. The woman who answered the phone when I called the Rocklin store helped answer my first round of questions and when I had to call back for help placing the order, she remembered me and got me to a great sales rep Jeff Jacobs. He was super helpful in resolving the internet issue that prevented the refrigerator I ordered from being delivered to me. He followed up several times to make sure everything was perfect. The two gentleman who delivered the refrigerator were early, fast and very helpful. What ever you are teaching your employees about customer service is very noticeable. Thanks for a great shopping experience.
We are so happy to hear that you had such a positive experience with our team, from your initial call to the delivery of your refrigerator. It is wonderful to know that our efforts in customer service are making a noticeable difference. Thank you for sharing your kind words!
Came to pick up purchase tonight and it was clearly used and the packaging was torn and partially covering the product. There is no way I am risking it with a clearly used product. Now I must wait for two days to come back to pick up a replacement. I am not happy about my time and resources that were wasted.
We are sorry for the inconvenience with your recent order. We do show that a new range is being transferred from the Salt Lake warehouse to Orem today and will be ready for pickup tomorrow. Please call the Orem location at 801-227-8800, if your need further assistance. Their hours are M-Sat 10am - 8pm.
I liked how I got the order on the day I received it. I dislike that I payed $89 to get told “we don’t set up” when I asked the guy to put the mattress in the room. It was literally 10 steps. I also don’t like that I didn’t realize the difference between 89 and 99 rewards and turned around and payed 99 a week later.
Sarah, we apologize for the inconvenience and confusion with your order. Looking at your account, we see that your mattress was purchased before you purchased your Blue Rewards plan. Due to this, your mattress was scheduled as one of our free garage delivery routes, which does not include setup of furniture. If you have any questions or concerns, please reach out to our customer service office at (702) 632-3650 and our customer service team will be happy to assist you further.
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