Great delivery team.
Reply from RC Willey2026-06-12
Thank you so much for the 5-star review! We are glad that you had a great delivery experience with us.
About RC Willey
Data updated- Website
- rcwilley.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 97% (28/29)
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About this business
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7.For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you.At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days.Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others.In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer.When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation.Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free!How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers.Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way".Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise.RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you.Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
Written by the business, not verified by us.Is RC Willey legit?
RC Willey (rcwilley.com) has a 4.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 97% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff members who take extra time to understand their needs, answer detailed questions, and guide them smoothly through purchases. Many people also point out that the online ordering process is remarkably simple, and store pickups or home deliveries are handled efficiently by polite, courteous teams. Some reviewers were not happy with the delivery service and certain product conditions. A few consumers experienced frustrating communication gaps with delivery drivers, missing assembly parts upon arrival, or items arriving with unexpected damage that required considerable extra attention.
Auto-generated from all reviews of this business. For reference only.What people say
Ordered online so smooth all the way
I used your online chat and they were a big help. The delivery driver was awesome and all alone not that it mattered he loaded everything in my garage! I just thought it was a lot of work for one guy! I ordered this set online and went back after delivery and ordered the dresser and nightstand it was so smooth!
Reply from RC Willey2026-06-10
Thank you for your review. We are glad the online chat team and delivery drivers took good care of you.
Call me about delivery of my product that I paid for please.
I paid for the refrigerator. No one has contacted me about delivery and you are already asking for feedback. Right now, you have my money and I have nothing.
Reply from RC Willey2026-06-10
We apologize for the confusion with your order. Please call the online help desk team at 888-584-5156 option 1, and they can verify your account and can help you with selecting a date for your delivery. Their hours are M - Sat 7am – 9pm MDT.
Poor customer service
RC Willey is the only place I have seen that offers credit but does not offer auto pay and does not make any real attempt to contact you for payment. They just tack on late fees and interest and report on credit, but they do nothing to help you avoid problems. The only place I have ever had late payments to in decades has been 2 RC Willey payments. Also their web page to pay on is (in my opinon) purposefully hard to navigate. Amex takes me less than a minute to make a payment. RCWilley has me pulling my hair out trying to remember where and how to sign in, where to find the make a payment link and then properly submitting for payment. Also, the local customer service people are absolutely atrocious. They make no offer to help solve problems, they just relay info seen on a screen. People in the facilities are great but support after a sale is awful.
Reply from RC Willey2026-06-10
Rob, I apologize for the frustration you have been experiencing with your account. While we do not offer auto-pay, you are able to work with your bank and set up bill-pay with them. All you will need is your account number and our billing mailing address. We as well, send out monthly statements to your account to either your email or by physical mail. This preference can be changed in your account at any time. If you need any assistance with your account, please reach out to our billing department at (801)-461-3940, open Monday through Saturday 7 AM to 8 PM MST.
Top Notch service
Every interaction with RC Wiley has been top notch! My go to and first stop for my home furniture and appliance needs.
Reply from RC Willey2026-06-09
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Is the best store ever thank you
Reply from RC Willey2026-06-08
Hi Francisco! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Very easy to look on line to chose a…
Very easy to look on line to chose a loveseat i wanted Not hard at all Thank you Lisa Miranda
Reply from RC Willey2026-06-08
Hi Lisa! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
They listen well🙌
Reply from RC Willey2026-06-08
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Jeff Allred made my experience much…
Jeff Allred made my experience much better he went above and beyond other salesmen
Reply from RC Willey2026-06-08
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Good service
Customer service
Reply from RC Willey2026-06-08
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Pretty satisfies overall
Pretty satisfies overall, nice product seems to be decent quality even though the boxes say made it Vietnam. Pretty much everything is now. The only issue was when they delivered the bedroom set there was only 1 nightstand we pd for 2. Customer service called and sorry I guess it was left off the order by mistake I said ok just bring it out tomorrow. The Lady was nice but said sorry the next available opening for a delivery was a week away. So i ended up driving to pick it up myself. My sales person at the store did help he sent me a 100$ RC Willey in store gift card
Reply from RC Willey2026-06-08
Hi David! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Ordering was easy and the delivery and…
Ordering was easy and the delivery and install was quick and perfect.
Reply from RC Willey2026-06-06
We are so pleased to hear your ordering and delivery experience was excellent. Thank you for sharing your positive feedback with us!
Found what I needed
Found what I needed, had it in stock, delivery was seemless...couldn't be happier. This product was for my veterinary hospital, so no missing work, no issues, thank you!
Reply from RC Willey2026-06-05
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Always there when you need it most
Reply from RC Willey2026-06-05
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Thank you for your excellent service!
Thank you to Dave Ebert for his outstanding customer service and for helping resolve an issue we experienced with a computer we purchased from RC Willey. He went above and beyond to ensure the problem was fully addressed and that we were taken care of throughout the process. Experiences like this are why we continue to be loyal RC Willey customers. We appreciate knowing that they stand behind their products and are committed to providing excellent service long after the sale.
Reply from RC Willey2026-06-05
We are so pleased to hear about your excellent experience with Dave. It truly makes us happy to know we could resolve your issue and provide outstanding service. Thank you for your continued loyalty and kind words.
I paid to have my washer and dryer…
I paid to have my washer and dryer installed. The delivery drivers said they could not install it and did not even uncrate the new units. I also paid to have the old washer and dryer taken, they said they couldn’t do that either. I was charged for this extra labor.
Reply from RC Willey2026-06-06
Jim, I apologize for the inconvenience you experienced with your recent delivery. We have forwarded this over to our delivery department to address this issue, and they have informed us that have assisted you with your concerns. If you need any additional assistance, please feel free to contact our customer service department at (702) 632-3650 and out team will be happy to help you further!
Very good
Very good service
Reply from RC Willey2026-06-04
Hi Jacob! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Frustrating
Frustrating. The shopping experience was fine. But once I put my things in my cart, every time I went back in to look at them, the price would increase, by $1,000 or more each time. I would have to delete everything and start again to get the right price.
Reply from RC Willey2026-06-04
I apologize for the inconvenience and frustration you have experienced. Please call our online help desk at 888-584-5156, option 1 for assistance with our website.
Awful Delivery
The delivery service was a disaster. We ordered a sectional, and they damaged one of the sections when they were unpacking it. That meant they had to come back the next day. They didn't put the sectional sections in the right order. I realized after they left that two additional sections were damaged in the back and needed to be replaced. When I called customer service, the lady said everything was in stock, so they replace the two damaged sections when they delivered the missing section. Well, that didn't work. The delivery guy the next day had no idea about the damaged sections and only brought the missing section. So yea, it took three tries, but we got the sectional. Absolutely love it.
Reply from RC Willey2026-06-04
Hi Lisa! I apologize for the inconvenience and frustration you experienced. We appreciate your feedback. Our records show that you received your final exchange in April. If you need any other assistance with your order, please call our customer service at 801-596-6950.
Love the ease of shopping in store and online
Love the ease of shopping in the store and online.
Reply from RC Willey2026-06-04
Hi Karen! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
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