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Written by the business, not verified by us.ReserveBar (reservebar.com) has a 2.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 64% of reviews are 1 star, a relatively high share; The business has replied to 3% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-11.
I ordered a product with a gift package included (pictured on the website) and reason I ordered and did not receive. When I requested the gift boxing, I was told I would not get and the company would offer $15 for my inconvenience or inconvenience me to send the bottle back. Horrible customer service!! DO NOT Order from this company. Stay away!! I wish I never ordered from this company and 100% have never experienced such bad customer service!
Horribly disappointing experience. Went to order Christmas gifts of whiskey to be delivered to family members for Christmas early December - delivery stated it would be made in a matter of hours so waited until Christmas week to order it. Completed two gift orders on 22nd December with the promise of delivery in a matter of hours- first delivery failed completely several days later (delivery person claimed no one was there at time of delivery which was not the case, then we were told they couldn’t find the address?! Then just said they would refund) and second order is still ‘underway’- well over three weeks late. Communication quite poor, long waits for responses. The whole point of these orders were for Christmas gifts. Never again. It would have been easier and faster to get on a plane and deliver them myself. Google a local independent store and deal with directly and give them your business would be my recommendation- never again will I use Jameson.com which all communication is through Reservebar.com
If you get no information, After a week after purchase and then have to wait almost a month for item. Then if If you don't want the item you charge $20 restocking fee. I highly don't recommend purchasing from this website.
I ordered a bottle of Don Fulano for a work colleague on Friday 1/3 and asked for it to be delivered to his office the same day between 11 AM - 1 PM. The delivery was not made until after 5 PM when the office was closed. ReserveBar told me it would be delivered on Monday 1/6 between the hours of 9 AM - 5 PM and said they would cover the redelivery cost (they should have immediately refunded me for same day but did not). I attempted to contact them via phone and could not speak with a live person. As of Tuesday, 1/7, I have emailed the customer service team and the CEO of the company. Apparently no one cared to provide me with an update as to why the order was not delivered. They are full of excuses. I've had good experiences with them in the past but this experience left a very bad taste in my mouth. I understand that no one is perfect but FFS why can't you just tell me what is going on with my order? I ended up disputing the charge with AMEX on Tuesday evening 1/7 and will not use ReserveBar again.
Ordered a Christmas gift that was supposed to get to the recipient in 1-2 days. Nine days later no label has been made, no tracking number. Bad communication and just gaslighting. Do not order from this company. I had no idea how bad the customer service was. Now I’m stuck on to go out and get another gift or what to do. Stay away from them. They should be shut down.
I only received half of my order. After a month of messages such as "We have not forgotten about you," I had nothing - no holiday gifts, no estimate of when I might get them. This is not the first time I have had an issue with delivery. I have have *good* experiences with ReserveBar in the past but - lately - I don't trust their service.
Don't order anything from ReserveBar. I ordered a bottle of whiskey from them. They sent the wrong bottle and a month later they are not responding to requests to correct the order.
My first important comment is "I will never deal with this incompetent company ever again!" This company is a scam of a business. They do not back their word and customers need to beware of their fine print policy. Their partner retailer is just as bad "Bottles & Cases". They can't even get customer's addresses correct before shipping. My experience is trackable: Order 1733665807172 date ordered 12/08/2024 12 Dec - arrived to Yonkers, NY and Departed 13 Dec - arrived to Hartford, CT and departed 13 Dec - arrived to W Springfield, MA 13 Dec - loaded, and out for delivery and returned to W Springfield, MA faciliity 13 Dec - corrected street number 14 Dec - processed at UPS W Springfield MA 16 Dec - Out for Delivery 16 Dec - back to Processing W Springfield MA 17 Dec - Street number incorrect attempting to update address 17 Dec - corrected street # and out on it's way to update address 6:23 pm 17 Dec - Address changed confirmed 6:42 pm 17 Dec - departed W Springfield MA 17 Dec - arrived at facility Strafford CT 17 Dec - departed Strafford CT 18 Dec - Arrived at Horsham PA 18 Dec - Departed Horsham PA 19 Dec - arrived at Laurel MD 19 Dec - departed Laurel MD 19 Dec - arrived at Aberdeen MD 19 Dec - processed and out for delivery from Aberdeen MD and delivered 'DAMAGED' INTERNAL PACKAGE RIPPED AND TORN WITH PIECES LOOSE IN BOX. BOTTLE WAS CRACKED WITH LOOSE PIECE OF GLASS INSIDE BOX. The worst part was ReserveBar customer service sucks. I contacted them over and over using their so-called support form and no one ever called me after providing my telephone number to file a complaint. The customer service has completely ignored me with my requests. Too include pictures of the damages received. Then they want me to give a rating for their customer satisfaction? AGAIN, DO NOT DEAL WITH THESE SCAMMERS.
I am extremely disappointed with my experience with ReserveBar.com. Despite using fulfillment partners, ReserveBar takes no responsibility for deliveries. In my case, I received an email stating my order was delivered, but I couldn't find it anywhere, even after checking with my neighbors. I reached out to their so-called customer service team, who are incredibly slow to respond. When they finally did, they provided a proof of delivery from Speed Xpress with a signature that looked like the delivery person signed for the shipment, not me. When I asked for more information, they never replied. This level of service is unacceptable. ReserveBar needs to take responsibility for their deliveries and improve their customer service. I will not be ordering from them again and advise others to avoid this company.
ReserveBar is slower than slow, and take no responsibility for any delays! If a Problem happens 1 hour after you complete your on line order, they will remind you that ALL SALES ARE FINAL! This company is a scam! Buyer Beware!
Seems like a scam. Their shipper GLS said they tried to delivery multiple times ... but I was home to sign ... and they described the house incorrectly. Support wasn't helpful at all. And now they are refusing to process a refund. VERY BAD experience.
Worst experience ever. Did not fulfill my order that was a gift and cancelled the order after asking them to not to. Terrible experience and Beyoncé should cut ties immediately
Wish they had a zero rating. A recent bottle drop was supposed to be available at 11 am central. I was attempting to purchase but their website said they didnt ship to my state. I just got an email from them that they do ship to my state and have shipped to me before on previous purchases. This seems so fishy! Bet they show up on the secondary market for more money.
Questionable company. Ordered a rum, got a vodka. Turns out they didn't have the rum. Tried to resolve this for weeks to no avail. Ended up disputing the charge with my credit card company. Stay away from ReserveBar.
Ordered 3 bottles of Balcones Mirador Eclipse, very quickly was delivered 3 bottles of Balcones Mirador (non eclipse) from 2021. I am still waiting for a return label, not from them oh no, they don’t deliver, I’m waiting for their “fulfillment partner” to do that. Reserve Bar don’t actually sell anything they pass on. I’ll wait and see if they can actually sell what they clearly advertise that they can.
This company is not legit they are frauds and scam artists - beware of this scam and proceed with extreme caution if opening an account or giving these fraudsters your information
Never received my delivery of my over priced Scotch by $70 customer service had 0 interest in working with me as did FedEx. My advice is to find what you are looking for from your local people even if you have to drive a way to it. In the end it will save you stress, time and money.
I ordered a 2 part gift for delivery out of state from where I live. A bottle of bourbon and a bottle of iced black coffee to mix together. It was for Father’s Day. The day of delivery they canceled the bottle of bourbon giving me no option for substitution, leaving me no way to fix the gift. Between delivery and surcharges I ended up paying 48.61 to have a bottle of ice coffee delivered. It was ridiculous. I would have never spent so much for an iced coffee delivery.
They are falsely advertising Bookers batch 2016-05 limited edition on line. When the order came it was a different batch. They didn't make an effort to ship that batch instead They offered for me to return. Either way they arr intentionally false advertising. Point is you may not get what you ordered then it's on you to go through returns and wait to be refunded after they receive item
Horrible experience! I placed an order that showed in stock. I even chatted with a sales representative. It showed the item in stock. To get the promo code I needed $10 more dollars. So I purchased an ice tray I really didn't need. I go to pick up shipment and the box is light. No tequila and no reason for cancelation. So I chatted again. During chat she said goodbye after I asked how to return the ice tray since tequila is out of stock. So now I have an ice tray I don't need. They don't have a phone number so I'm sitting here waiting for someone live to contact me. Very upsetting experience!!!
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