We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
Is R.S. Hughes legit?
R.S. Hughes (rshughes.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 25% give 1 star; The business has replied to 58% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
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SheriUnited States · 4 reviews · Experienced 2026-07-17 ·
★★★★★
No shipping charge posted until it's too late
I ordered a $25, 5 oz. tube of adhesive online. After a week and no notice, I called, the order hadn't processed and they said they'd contact IT, expect an email tonight. After two more days with no notice, I called back, a nice man named Bruce had trouble finding the order, but eventually did and took ownership. He contacted IT directly and got it processed. It was only available from the Texas warehouse, so no shipping was added yet. Later that night a charge of $71.66 processed on my card. They charged $39.55 for "shipping and handling" A 5 OZ. TUBE OF GLUE!! That's the most ridiculous thing I've ever seen. Did the CEO come down from on high and pull it off the shelf and pack it? Will never order from them again.
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Susan Miller Serbia · 3 reviews · Experienced 2026-07-13 ·
★★★★★
Scam of a business
Scam of a business. The shipping charges are ridiculous and they do not even tell you how much they charged you until they shipped it out
Robert TUnited States · 1 review · Experienced 2026-06-18 ·
★★★★★
Beware Undisclosed Shipping Added Later
They take your charge card and then state the shipping charge will be added later. The tape was a total of $31.94. Go crazy and charge $20 shipping. Nope. The shipping charge for ordinary ground shipping was $42.23. Very small box 6"x 4" x 4".
B
BRJ2007United States · 2 reviews · Experienced 2026-04-17 ·
★★★★★
Run Like Hell
Ordered a 50ML tube of locktite that cost $28.00 and the size of an inch worm and was not given the shipping cost until after the product was shipped, that was my first mistake by not getting the cost of shipping before shipping! This is where it gets really frustrating and expensive $$… they charged me $53.00 to ship this tiny tube of locktite from Indianapolis Mn. When there is a warehouse less then 6 hours from my location! Let me say it again; “RUN LIKE HELL” from ordering anything from this business and “I will never again do any business with this company and advise others to do the same! So in all this $23 50ML tube of locktite cost me over $87 now does that sound fare to anyone? Don’t Do Business With This Company……………
They tried to robb me of 950$ for items that cost 31.67$ they store your business info unsecurely that was very appearant. Credit card could be stored unencrypted or even on a piece of paper. I had a long exchange with the customer care agents and it seems that they dont really care and don't see an issue with charging 950$ for 31.67$ item.
Like some of the other reviews mention, they signal on the website that the item is available but then send you a message that there is a 2-4week lead time from the factory for it. When the item finally arrived they started trying to charge my card, they claim that the 918.33$ is for 1 day shipping. But like I said the customer care agent doesnt understand that I maybe dont want 1 day shipping rates if I have already waited 2 weeks for my item already.
They claimed that they had already sent the item and sent me an email stating so, but further investigation showed that the items had not been shipped at all.
You might question maybe the item was so heavy thats why the shipping was so expensive, but we are talking about the most lightweight items available on the store.
The customer service at this company is so bad that a possibly legitimate company once has become a total fraud company. I am just curious on how they are still operating with this type of staff.
It ended with me reporting my card stole, since it had been by them storing it unsecurly and trying to charge 950$ on it. I recommend if you also did business with this company to do the same before you get your details stolen too.
SUPER PETFOODVietnam · 1 review · Experienced 2026-01-24 ·
★★★★★
Terrible experience with RSHughes
Terrible experience with RSHughes. The product was listed as in stock with fast delivery, but after I paid, they informed me it’s on backorder for 3–4 weeks. That’s extremely misleading.
For a supplier that already charges premium prices, this level of service is unacceptable. Accurate stock information is basic and critical for business customers.
I would strongly advise others to avoid ordering here unless you’re prepared for delays and unreliable fulfillment.
R
RobUnited States · 2 reviews · Experienced 2025-10-30 ·
★★★★★
I ordered a Dewalt finish nailer from…
I ordered a Dewalt finish nailer from the website for an advertised price of $255. Six days latter after contacting customer service, they said the price is $434 and it will be another 2 weeks to get the tool. Shady bait and switch sales tactic, made me cancel the order.
B
Bob HebeisenUnited States · 2 reviews · Experienced 2025-10-28 ·
★★★★★
Terrible service & unfair shipping price
I ordered 1 roll of 3M VHB tape on a Monday. I asked for overnight shipping because I needed it for a sign installation on Wednesday. Come the end of Monday and I realized I never got a shipping confirmation from them. Tuesday morning I called customer service, the lady sounded like I woke her out of bed. She bumbled around and confirmed it had not shipped and said she would get right on it. It did wind up shipping Tuesday night. They have some weird shopping cart situation where they won't give you a price for shipping until after it ships. I figured how bad could it be? Well, come to find out I had to pay $96 shipping and handling for a $36 roll of tape that weighs less than a pound and could've fit in an envelope. WTF. What a ripoff. Never again with these clowns.
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JustsomeguyUnited States · 25 reviews · Experienced 2025-10-01 ·
★★★★★
Im a repeat customer
Im a repeat customer, on a recent order they sent me an email asking why my shipping address was different than my billing. Uh thats a common situation with ecommerce and i dont need to explain my life situation to you. Well i did anyways which wasnt good enough for them, so then they tried to cold call me during work hours for 'further verification'. I wasnt picking up random numbers on my personal phone while working, so they went ahead cancelled my order. They are so concerned you are a criminal that they just go ahead and treat you like one.
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Jordan RowellUnited States · 2 reviews · Experienced 2025-07-24 ·
★★★★★
I Ordered a ratchet wrench and waited…
I Ordered a ratchet wrench and waited for weeks, had to reach out to customer service and they finally sent. On the website and in the picture it’s shows a spud ratchet wrench and is labeled ratchet wrench but in reality it’s replacement pieces but never states that anywhere so I reached out to customer service we went back and forth they said they will take care of it and get back to me I asked if I am able to at least return. They have not got back in contact with me for at least a month now and I have reached out multiple times. Wouldn’t recommend.
Carrie PendergrassUnited States · 1 review · Experienced 2025-08-12 ·
★★★★★
DO NOT USE - THEY WILL SNEAK AROUND AND SHIP/CHARGE DESPITE BEING TOLD TO CANCEL
I submitted an order with a request for information, no one replied or responded. I asked to cancel the order and 2 hours later I was told it already shipped, however NO ONE replied or even returned the phone call.
Lenin EspitiaUnited States · 1 review · Experienced 2025-06-24 ·
★★★★★
This driver in Salem Or cut off really…
This driver in Salem Or cut off really bad and was tail riding drivers
License plate 259pkf
Wow it's very nice so I need help I want anything that I'm doing to be nice I want all my country to be United States I love us I love you so much too
Josh EbertUnited States · 1 review · Experienced 2025-03-24 ·
★★★★★
RS Hughes double charged my card and won't communicate or resolve it.
I placed a recent order through RS Hughes' website for 3 different products. I normally would order these 3 products individually through industry peers to "keep it in the family" so to speak. This time though, I was running low on all 3 at the same time, and I've ordered through RS Hughes before with no issues, so I thought I would get them all 3 from one place in one order to save on shipping and bookkeeping. I placed a single order for all 3 products expecting them to ship from one location and arrive on the same day, even if they were packed separately. I received and printed a confirmation/receipt at the time of purchase which was for $273. The 3 products started arriving...each one from a different location in different states, and they all arrived on different days. I can understand if one facility was unable to fulfil the whole order, so it wasn't a huge deal until I got my credit card statement. While the initial transaction was for all 3 products, 2 of the 3 locations that shipped product billed me again for their portion. So for those 2 products, I was double billed for another $230 so a total of over $500. I called twice on separate days during business hours to try to reach a customer service rep and was unable to. I left messages both times that were not returned. I also e-mailed via the Contact form on the same RS Hughes website that I used to place the order. No reply. I tried calling one final time last week to try to give them a chance to make it right before contacting my credit card company to dispute the unauthorized duplicate transactions. I was finally able to reach someone, explained the error, and he insisted I was not double charged. We eventually brought a manager in to the call. I was asked to provide a copy of my receipt from my initial order, as well as a copy of my card statement because they had no record of the other two transactions on their end. I e-mailed the requested documentation to both the CS rep and the manager, and despite two requests on later days for follow up and a status update, neither have contacted in any way. I understand mistakes happen, but they've really dropped the ball on this one in terms of resolution, communication, and customer service. Despite trying multiple times to give them a chance to resolve the situation, they have taken no steps towards that, so without communication I'm left no choice but to file a claim with my card company to dispute the charges. I won't be ordering from RS Hughes again.
Dietr StorrerUnited States · 1 review · Experienced 2025-01-28 ·
★★★★★
Twice I have placed an order with this…
Twice I have placed an order with this company, and twice they have inexplicably canceled the order with no explanation or even an email to inform me that they canceled the order. They clearly do NOT stock what they claim they have in stock. I will NEVER try to do business with this UNPROFESSIONAL company again!
Reply from R.S. Hughes2025-01-29
Hello Dietr,
Thank you for contacting the R.S. Hughes Customer Solutions Team. We apologize your orders have been cancelled with no explanation. We would like to resolve this issue as soon as possible. What is your order number?
Thank you,
My expierence has been very good working with R.S. Hughes. Their effiecency of providing updates is amazing and well organised. Big thank you to louise H for all her support.
M
Mark MisuracaUnited States · 2 reviews · Experienced 2024-03-26 ·
★★★★★
Customer Service Excellence
I wanted to thank Jared and Austin for taking care of our needs suppling us over night with 3M adhesive. Our company is doing some extensive sealing tests trying custom sealing geometry and we needed the 3M1300 solvent based adhesive and we got it overnight hotshot. thanks again Guys for the awesome customer service. M.Misuraca NOV Robotics
I submitted an order. I got a phone call that 2 of my 4 items were on back order. I gave the representative permission to mail the 2 items that were in stock and I would wait for the other 2. Not only did I not receive part of the order, but the whole order was cancelled. I email, no response. I finally called and was informed that the rep had made many attempts to contact me and therefore cancelled my order when I didn't respond. I only got one call. I had responded by calling and emailing in response and I'm confused why this happened. The rep blamed me and said if I gave them my credit card info to add to my account, an order would be placed. What a lot of hassle to receive nothing. I might just be done with this company. Very sad.
Reply from R.S. Hughes2024-02-07
Hello Sally,
We apologize for your latest R.S. Hughes purchasing experience. We value your input and have contacted your local branch; they will be reaching out. Please let us know if you have any additional concerns.
Thank you,
R.S. Hughes Customer Solutions Team
I needed a lot of Tyvek coveralls on short notice. The lady who answered my phone call at the Denver facility and handled my order was very friendly and helpful. She was fantastic. Thank you!
Reply from R.S. Hughes2024-02-07
Hello Matthew,
Thank you for the 5 star rating! We are glad to hear your received friendly and helpful customer service!
R.S. Hughes Customer Solutions Team
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