This was my first time placing an order…
This was my first time placing an order with R.S. Hughes. I chose R.S. Hughes because it had what appeared to on hand stock of our preferred brands of certain PPE items (gloves, safety glasses, lens towelettes). However the order fulfillment was very slow, with the order being partially fulfilled over 24 days and at times appearing as if parts of the order were unilaterally cancelled with no communication or updates as I typically get from other vendors regarding backorders or delays. I ultimaely had to place an order with another vendor to ensure delivery of items in a more timely manner. Suffice to say, despite an extensive catalogue and ease of ordering, I will be hesitant to use R.S. Hughes again.
Hello Jeffrey, Thank you for sharing your experience. We value your feedback and apologize for the inconvenience you encountered with your order. We'll make note of your feedback in order to improve our internal processes when it comes to fulfilling orders. Thank you, R.S. Hughes Customer Solutions Team
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