We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 25% give 1 star; The business has replied to 58% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-12.
Hello David, Thank you for leaving us a review! We are happy your order was fulfilled as expected. If you ever have any questions or concerns please feel free to reach out. R.S. Hughes Customer Solutions Team
Easy to order online and prompt shipping.
Hello Renita, We are happy to hear it was easy for you to order online and that you experienced prompt shipping. We look forward to working with you again. Thank you! R.S. Hughes Customer Solutions Team
Online ordering was easy; the merchandise was delivered within the promised time window.
Hello! We are glad to hear the ordering process was easy. Thank you for the feedback! R.S. Hughes Customer Solutions Team
I placed my order and a few days later it was cancelled by RS Hughes and I only got an email. No further details, no phone call. I was waiting for this material and needed it. Thank goodness Grainger was there to pick up Hughes slack.
Hello Travis, Thank you for sharing your most recent purchase experience with R.S. Hughes. We are sorry to hear your order was cancelled with no explanation. We have reached out to your local branch for clarification. We will be in contact soon. R.S. Hughes Customer Solutions Team Update: Hello Travis, We heard back from your local branch. Your order was cancelled because the vendor no longer carried the item you requested. Our customer service rep advised she suggested an alternative item but did not hear back from you. We apologize for any inconvenience you may have experienced. Please let us know if you have any additional concerns. R.S. Hughes Customer Solutions Team
The customer service was excellent, but I cannot give a five-star rating because the company sold me an item that was already out of stock at the time of purchase. The customer rep. was able to track down the item that I was looking for.
Hello, Thank you for the review and for the honest feedback. We value your business and hope to serve you again. R.S. Hughes Customer Solutions Team
User friendly, timely response, reliable
Hello Katie, Thank you for sharing your online experience with R.S. Hughes! We appreciate the review and look forward to serving you again. R.S. Hughes Customer Solutions Team
I didn't have a bad experience but I've not received what I ordered either. I know it will delayed I was made aware of that.
Hello Sandy, We apologize for the delay in delivering your order. The item you purchased was in high demand during the holiday season, leading to an extended backorder. We sincerely apologize for the inconvenience this may have caused. We appreciate the review and the feedback. Thank you, R.S. Hughes Customer Solutions Team
The selection was really easy and for the items that were not available I had quick and friendly advice to satisfy my needs. They also have a wide variety of products
Hello Isabel, Thank you for the feedback! We are glad to hear you received the expertise you needed. We hope to serve you again. R.S. Hughes Customer Solutions Team
I never received any service from this company just got a random message asking to rate there service super confused checking my accounts for fraud.
Hello Giovanni, Thank you for sharing your feedback. The reason you received this invitation to leave us a review is because it is associated with a recent order linked to your email. We apologize for any inconvenience this may have caused. If you have further questions or concerns, please don't hesitate to contact us. R.S. Hughes Customer Solutions Team
Others than not having what I wanted. No hard feelings. I’m sure things would have gone fine.
Hello William, We appreciate the sincere review! We are sorry to hear we didn't have the item you needed but appreciate the positive feedback. R.S. Hughes Customer Solutions Team
Bought your Ansel hyflex gloves for work. The company I work for purchased these years ago and I really liked them. They no longer purchase so I opted to buy my own I work with lead and these hold up 4-6 wks per pair on the job for me. Glad I was able to purchase at what I felt to be a great price and didn't have to buy in bulk.
Hello Bernice, Thank you for the review! We are glad to hear we had the Ansel Hyflex gloves you needed. We look forward to serving you again. R.S. Hughes Customer Solutions Team
I ordered 10 , 24 pack batteries and they sent me 10 , 4 pack and said it was the right thing
Hello Sriram, Thank you for reaching out. We've investigated your order, and it was fulfilled accurately. You ordered 10 packs of batteries, with each pack containing 4 batteries. We apologize if the product page was confusing, and we'll ensure that our digital teams review it. Additionally, we do offer a sleeve of batteries, including 6 packs, for a total of 24 batteries in the sleeve. We are sorry for any inconvenience you may experienced. If you have any additional concerns please fee free to reach out. R.S. Hughes Customer Solutions Team
Item showed “in stock”, but placed order and was notified later that item was out of stock. In today’s technology, the website should have been kept up automatically to the latest stock availability.
Hello Richard, We apologize we did not have the item you needed in stock and we are sorry for the inconvenience. We value your feedback and appreciate your review. Inventory issues can arise for various reasons, and we acknowledge the need for our website to reflect real-time stock availability accurately. We welcome any additional questions or concerns. Thank you, R.S. Customer Solutions Team
The product I purchased was listed to ship a few days after the order was placed. It’s been over a month now and it still hasn’t shipped! And now I’ve got an email asking for a review?! Funnyyyy… It was a gift for my brother and it looks like he will have to wait until after the new year.
Hello Cody, We sincerely apologize for the inconvenience and frustration you've experienced regarding the delay in shipping your recent order, intended as a gift for your brother. We have looked into your order and the ship by date has varied because this item is on extended back order. We appreciate your patience. Your local branch will ship this item as soon as it is available. Please let us know if you have any additional concerns or wish to make any changes to your order. R.S. Hughes Customer Solutions Team
The Microflex Onyx N64 Black gloves are the best I’ve purchased thus far
Hello Devane, We love to hear that you enjoyed the Microflex Onyx N64 Black gloves! We look forward to your future business, thank you! R.S. Hughes Customer Solutions Team
Nicholas Johnston was a pleasure to work with! There was a little error in ordering and when I brought it to his attention he immediately took the reigns and got it fixed, pronto! As a business owner myself, I really appreciate when a company takes responsibility and stands behind their products and offers excellent customer service. Well done!
We'll pass your feedback along to Nick Johnston! Thanks for taking the time to leave us your positive remarks. R.S. Hughes Customer Solutions Team
Website is easily to navigate and order. Customer service is very good. When the product I order was not available locally, I was immediately contacted and was updated with new shipping information from another location. Great customer service
Thanks Carl, glad you appreciate our customer service. It's what has kept us in business for the last 70 years.
R S Hughes is easy to work with. I was able to call and talk to a live person without going through a long phone menu.
Thanks for leaving us a review, David!
I completed and paid for an order. It was subsequently canceled with no explanation. Edited with more info: - 11/21: Order was placed and confirmed - 11/22: Order was canceled. No explanation
Hey White Peak Industrial, I'm looking into this for you. Apologies first of all for your experience. I have reached out to the warehouse that was handling your order for more details and I'll follow up with you about this when I have heard back from them regarding the unexpected cancellation of your order. We do our best to notify customers of changes to delivery or fulfillment times, but we don't always hit the mark. You have our apologies for that. Thanks for taking the time to leave us a review. R.S. Hughes Customer Solutions Team edit: WP Industrial, I spoke with a Team Member, at the warehouse that accepted your order originally, whom clarified that this order was cancelled due to a discrepancy between the billing address and payment method's address. Our records show that attempts were made to contact you, by phone, to rectify this issue. In such a case, if we are unable to reach the customer within the course of a business week, it is our policy to cancel the order as it is common place for fraudulent orders to have mismatched payment methods and address. Once again, I apologize, because your legitimate order was caught in the crossfire of our policy to safeguard against false orders. In your review you commented that you completed and paid for your order, please double check your payment methods bank statement, as your card should not have been charged in this case. If it has been charged, we will of course help to process a refund for you. Thank you for contacting us here, once again, I'm very sorry that your order was not completed as you expected. We are available to discuss this issue further at [email protected]. -R.S. Hughes Customer Service Team
Great Customer Service for a special order
Hello Lynne, We are glad to hear you received great customer service for a special order. Thank you! R.S. Hughes Customer Solutions Team
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