We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 25% give 1 star; The business has replied to 58% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-12.
Product was delayed, excellent communication from customer service
Hello Timothy, We are glad to hear you received excellent communication! We value your business. R.S. Hughes Customer Solutions Team
I placed my first order on 12/18/23. On 1/17/24 I received an email asking me to write a review. How can I write a review when I'm waiting for the tool to deliver? I'm not bothered the tool is out of stock, it just seems R.S. Hughes has put the cart before the horse.
Hello Gary, We apologize for the inconvenience. We spoke to your local R.S. Hughes Operations Supervisor and he has advised he has reached out to you with further details regarding your order. Please let us know if you have additional concerns. R.S. Hughes Customer Solutions Team
Hello Marty, Thank you for the review! We look forward to serving you again! R.S. Hughes Customer Solutions Team
Great communication. Fast shipment. Excellent product.
Hello Klara, Thank you for the five star rating! We appreciate the feedback! R.S. Hughes Customer Solutions Team
Mark is simply amazing. I received a courtesy call after placing my order. A live person doing long distance business relations the old fashioned way, that's a star in my book! In a world of internet shopping and staring at these little flat brains we call phones for email confirmations and what not; it was nice to actually use my phone as a phone. The minor issue with my order is too miniscule to mention and Mark resolved it quickly when I called him back with the correction needed. I've already told a few friends about this experience and we'll be using R.S. Hughes for our epoxy adhesives. The quality of product is important when working with composites and we aren't disappointed yet. Just placed another order this morning.
Hello Delane, Thank you for sharing your experience with R.S. Hughes! We value your feedback and we are happy to hear Mark provided great customer service! We looked forward to doing business with you again. R.S. Hughes Customer Solutions Team
Hello Lori, We apologize you have not received your order. We have reached out to your local branch and should have an update here soon. Thank you for your patience. R.S. Hughes Customer Solutions Team Update - 01/23/2024 Lori, Carter, our sales representative has advised he has reached out to you and has not heard back. This order is currently on a shipping delay because of some recent ice storms. We apologize for the inconvenience. Please reach out if you have additional concerns.
Ordered incorrect item and going back and forth with email communication, then Conner, the Operations Manager called me and worked with me. He was extremely patient and helpful. Great Customer Service from Conner! Thanks again!
Hello Jane, We are so happy to hear Conner was able to assist you! Thank you for sharing your purchase experience. We look forward to doing business with you again! R.S. Hughes Customer Solutions Team
Hello CJ, Thanks for the 5 Star rating! R.S. Hughes Customer Solutions Team
From the moment I placed my order online, I felt that this was going to be a nice experience. There was a delay on my order but when you call in for customer support, you receive high quality service, making the delay not an issue.
Hello Gladys, Thank you for sharing your purchase experience with us! We look forward to serving you again with the same high quality customer service. R.S. Hughes Customer Solutions Team
Hello Joe, Thank you for the positive review! We are happy to hear you received great customer service. R.S. Hughes Customer Solutions Team
Easy to order and I received my order fast. I was also informed that part of my order was coming from another warehouse and I still received that in a timely matter.
Hello Kathy, It is nice to hear you enjoyed your last purchase experience with R.S. Hughes! We are happy your items were delivered in a timely manner. Thank you for the feedback! R.S. Hughes Customer Solutions Team
Ordering is easy, I received detailed shipping information right away. (Order shipping in 2 shipments). Customer service is great.
Hello Sue, Thank you for the feedback! It is nice to know your local branch provided great customer service. R.S. Hughes Customer Solutions Team
we had several packages that leaked because of how it was packaged for shipping. we requested a corrective action and it's been 3 months and haven't heard back from quality department.
Hello Deborah, We apologize you have had packages leak and we sorry to hear there has been some lack of communication. We have reached out to your local branch and will have someone reach out directly to you. Please let us know if you have any additional concerns at [email protected].
The efficiency of your ordering and delivery processes. Placing an order was seamless, and I was kept well-informed throughout the entire shipping process.
Hello Omar, Thank you for the feedback! We are thrilled to hear you enjoyed the efficiency with our order and delivery process. R.S. Hughes Customer Solutions Team
No hassle, fast service, and shipping….
Hello Josh, Glad to hear you enjoyed your purchase experience with R.S. Hughes! R.S. Hughes Customer Solutions Team
Hello Melissa, We are glad to hear you received incredible customer service! We look forward to your future business! R.S. Hughes Customer Solutions Team
Hello Carl, Thank you for the 5 star rating! We appreciate your review! R.S. Hughes Customer Solutions Team
It did take a little longer to get my product then I thought, even with the card problem.
Hello, Thank you for the feedback. We value your review as we continue to learn and grow as a company. We hope to serve you again, thank you! R.S. Hughes Customer Solutions Team
Service, service, service............
Hello Dale, Thank you for the review! We are happy to earn your business. R.S. Hughes Customer Solutions Team
I placed an order for 12 saws and they did not inform me until the date they were suppose to be delivered that they were out of stock, and that is only because I had emailed them asking where my order was. Horrible customer service! I would not recommend this company to anyone.
Hello Jorme, Thank you for the feedback. We apologize your order was not fulfilled. We'll ensure this feedback is forwarded to your local branch. Please reach out if you have additional concerns. R.S. Hughes Customer Solutions
102 reviews matching
Zoro
Easysignswholesale
Elite Distributor LLC
Grand Distribution LLC 
Whatnot
MSC Industrial Supply Co.
Acme Tools
WebstaurantStore