We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has a 3.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 25% give 1 star; The business has replied to 58% of negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-12.
Had the right product available, and in stock. Shipping was fast and purchase was easy.
Hello! We are happy to hear R.S. Hughes had the items you needed in stock! We value your feedback and and appreciate the time you took to leave us a positive review. Thank you! R.S. Hughes Customer Solutions Team
Their website is very people friendly. It is easy to maneuver around. Once you have ordered what you need there is a quick response verifying your order.
Hello Norma, Nice to hear our website was easy for you to navigate! We value your feedback and look forward to your future business. R.S. Hughes Customer Solutions Team
Very simple and effective purchase/service
Hello Stephen, Thank you for the feedback! We are glad to hear your purchasing experience was smooth. R.S. Hughes Customer Solutions Team
For the most part there hasn't been any issues and I am able to get the parts we need and get them quickly. My only disappointment lately is that the last 5 shipments have not come with a packing slip showing the quantities, parts and our PO#. The packing slip is extremely important to our Receiving Department.
Hello Lori, Thank you for providing feedback. We're pleased to hear that your local branch has the items you need and that they are delivered promptly. However, we apologize for the inconvenience experienced by the lack of packing slips in your most recent orders. We have reached out to your local branch and our R.S. Hughes Operations manager has advised he will reach to you shortly. R.S. Hughes Customer Solutions Team
prices are great and your web-site easy to get around. Customer service is very helpful.
Hello Yvonne, Thank you for the review! We are thrilled to hear our website was easy to navigate and that you received helpful customer service. R.S. Hughes Customer Solutions Team
They had exactly what I needed and they delivered it on time and correctly. Will definitely buy from them again!
Hello Lance, We are glad to hear we have earned your business! Our goal is to continue meeting your expectations. Please reach out if you ever encounter any issues. R.S. Hughes Customer Solutions Team
Once the order is placed receive everything in couple days.
Hello Rhonda, We appreciate your business! We love to hear your feedback and thank you for the review. R.S. Hughes Customer Solutions Team
The warehouse contacted me to confirm my order, and shipped it promptly. I was impressed that they took the time to ensure my order was correct before shipping it.
Hello Donald, Our priority is to provide excellent customer service. We are happy to learn your R.S. Hughes branch contacted you to confirm your order! We look forward to your future business. Thank you! R.S. Hughes Customer Solutions Team
Was advertised as stainless steel and wasn’t.
Hello Byrum, We apologize that the item you received did not match your expectations regarding the material. We value your feedback and will inform our digital team to examine the product and its specifications. If you wish to initiate a return, please contact your local branch at [email protected] or by calling 904-642-6493. Please let us know if you have any additional concerns. R.S. Hughes Customer Solutions Team
The California rep, for our Sacramento warhouse, was extremly helpful with my order.
Hello Cynthia, We are happy to hear our R.S. Hughes Sacramento branch was helpful with your order! Thank you for the review! R.S. Hughes Customer Solutions Team
Easy to find what I was looking for and very quick delivery
Hello Marianne, Thank you for the feedback! It is nice to hear you were able to easily find what you needed. R.S. Hughes Customer Solutions Team
No matter who assists, I get courteous and prompt service. If there is an issue resolution happens in a timely manner.
Hello James, Our commitment to providing excellent customer service is at the forefront of what we do. We are happy to hear you have received consistently prompt and courteous service. Thank you! R.S. Hughes Customer Solutions Team
Ordering was easy, and the product arrived on time and as described.
Hello Trish, Thank you for the review! We are glad to hear you were easily able to navigate our R.S. Hughes website to place an order and that you received your product on time. R.S. Hughes Customer Solutions Team
CUSTOMER SATISFACTION! JOB #1, JOB #2 AND JOB #3-IT SEEMS TO BE THE MANTRA WITH RS HUGHES!
Hello Paul, Love the energy and love the review! Thank you for your business! We appreciate the feedback and look forward to serving you again. R.S. Hughes Customer Solutions Team
all is good. had issue with saying you had an item in stock but did not. causing us to have to wait for product. also getting invoiced before the p.o. has been received. other than that all is good!!!
Hello Rene, We are glad to hear you had a good experience! We appreciate the feedback regarding our inventory and invoicing process. We value your review and thank you for your time! R.S. Hughes Customer Solutions Team
I am very comfortable for the stable and professional response for most of order from customer support of RS Hughes. A+
Hello, Thank you for the review! We appreciate your business and look forward to serving you again. R.S. Hughes Customer Solutions Team
Never received product. Never received email explaining why or item is on back order. Nothing.
Hello Kali, We apologize for the lack of communication surrounding your order. We appreciate the feedback and will make sure to forward this review to your local branch. We have looked into your order and it is on extended backorder. You may cancel your order by calling your local branch or cancel your order by emailing [email protected]. Please let us know if you have any additional concerns. R.S. Hughes Customer Solutions Team
Rob, Andy and Brad are ALWAYS helpful.
Hello! Thank you for stating Rob, Andy and Brad are always helpful. We'll make sure to forward this positive review. We appreciate your business! R.S. Hughes Customer Solutions Team
Hi- You company is outstanding! Best customer service and lightning speed shipping! Thank you so much! Will be back once again to shop :)
Hello Carla, Thank you for the glowing review! We are glad you have received the best customer service with R.S. Hughes and have experienced fast shipping. R.S. Hughes Customer Solutions Team
Reliable, friendly, good selection of products.
Hello Ana, It is wonderful to hear R.S. Hughes has been reliable and friendly! Our goal is to continue offering a good selection of products and great customer service. R.S. Hughes Customer Solutions Team
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