Safeway (safeway.com) has a 1.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-05.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained about unhelpful customer service agents and rude store employees who consistently failed to provide proper assistance when needed. Shoppers also reported experiencing frustrating issues regarding incorrect charges, expired products, and significantly increased prices across multiple departments.
Some reviewers were happy with friendly staff members who provided helpful assistance during their regular visits. A few consumers additionally mentioned finding good deals and enjoying pleasant shopping experiences in the local store locations. People appreciated the convenient services and welcoming environment created by dedicated workers on various positive occasions.
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In a nut shell, I purchased a $225 Gift Card at Safeway Mission St Santa Cruz, only to find out it had already been used and resealed. Went back to Safeway and they launched an investigation. Since then, I find out that Safeway on Mission St and Corporate will not refund gift cards, I need to be refunded by Apple. Apple told me that Safeway is responsible. Meanwhile , I am out $225 and everyone that knows this situation feels "it's Safeway"s responsibility." What I distain about Safeway is; this is the first and only complaint I have had with Safeway in over 60 years and they will not stand by us.
Safeway in goodyear AZ is the best location in the state. NOW there are very bad locations in Phoenix AZ. so I travel a few extra miles out of my way to come here.
The staff is warm and friendly. Good prices and quality items.
This company discriminates against the poor and/or disabled. I cannot drive, I depend on delivery. I signed up and paid in advance for a year of their freshpass only to discover, AFTER PAYING that the 5$ per month coupon (the only thing that made the pass worth it) only applies to in person purchases?
Why on gods green earth would you discriminate against your customers who need help the most? That is completely unfair and should have been mentioned prior to sign-up. It is WRONG. Shame on you Safeway, you have lost my respect and all future business. I hope that 5$ you will save is worth the loss of my business and making the world a little worse for people who deal with enough already
During my recent shopping experience, I observed a significant price increase at Safeway. While I typically purchase Minute Maid Lemonade from Walmart, it was currently unavailable. Consequently, I visited Safeway, where the price exceeded $3.00, whereas Walmart offers it for $1.89. The employees at Safeway appeared visibly dissatisfied.
Safeway Deli food is awful, only thing worse is their customer service
11/8/2025 Cle Elum - bought packaged deli food after deli close. Food was not edible. Staff was insulting when I attempted to return the food.
I froze it and am sending it to the health department. Was an unbelievable experience - the ex car salesman guy at the Issaquah self checkout lanes kept mistating what I said - and the Issaquah store manager refused to take back a purchase from another store. I called the Cle Elum store who said they should take it back.
Tried to reach out on their customer service page - which letys you type everything in and then does nothing. Safeway is also Ralphs - so this is what happens with a monopoly that absolutely does no care about their customers
What do you do when the Safeway store manager tells you to to heck???
I go to this store (barbur blvd store) multiple times per week, normally no problems as I recognize many people working there. Today was different. The big guy who handles can redemption room was beyond belief. He was rude, may I say hostile. What made it worse is the other two people in room said he is always that way. I felt unsafe and he wore a mask which made it impossible to understand him. He said I called him names which was untrue. I complained to store manager Connor who wholeheartedly backed up his guy. He totally believed the employee and told me I could leave. I asked him for the corporate number and he gave me a wrong number. I felt disrespected, he called me a liar and I felt unsafe. I will NOT go back for these reasons.
I got the seasonal pumpkin bisque while sick not expecting it to be have ungodly amounts of sugar on top of the natural sugar! It’s not even soup it’s basically pudding or something, you can make it at home with pumpkin purée because they made it cheaply, plus it’s so bland and you can only taste sweet potatoes for a pumpkin bisque that’s just lazy and addicting gross filler yet still leaving it underwhelming, if you love soup being the comforting savory dish it is you will hate this too!!!!
By far some of the rudest employee's anywhere I have come in contact with! As a customer on a regular basis I have dealt with deli workers at Safeway who will socialize with each other, and respond rudely to customers that "we will be with you in a moment". They act as if we are troubling them to do their job. While they are gossiping about personal lives verses taking care of customers. Yes we could hear them. Yesterday evening at the Vancouver location yet again. If someone is truly busy and halfway kind I would be very understanding. However, Its so insulting that I have finally decided to shop elsewhere permanently. Lazy, rude, sarcastic employees last night yet again! How do these people keep their jobs when they obviously do not want to do them.
I'd rate at ZERO STARS if it was an option.
Since June 14, 2025, I've attempted in every way possible, to get a refund from Safeway for a voided purchase due to their register system going down.
Yes, for over 4 months now, I still have not been refunded for voided transaction, which charged my debit card, but still hasn't been reversed. Local store staff told me, "don't worry it will automatically show up as a refund in a few days". Tick tock... still no refund as of 10/23/25. And this is after:
Going back to the store countless times providing documented proof of charge.
Filing a grievance with Safeway Corporate Customer Service
Providing the local store director with documented proof and followed up at least 3 times... he promised to call back with a refund update the next morning... that was two weeks ago.
At this point I'm livid. The lack of concern and follow-up proves Safeway could care less about their customers.
They justified raising prices during the COVID pandemic, but never brought them back to pre-COVID levels... and have continued to jack up prices ever since.
Nothing, is ever truly "on sale" at Safeway... they'll raise a price by 100% then put it on sale at 25% off... well, you get it. Also, they're charging more for items where they've decreased the volume amount or item quantity, i.e., cottage cheese container volume has been decreased from 16 oz to 12 oz, yet the price has increased... that's a slick way of increasing a price by 75% without making it obvious. Another example is increasing the number of packaged soft drinks from a 12-pack to an 8-pack, then charging more for 25% less items -- and they get away with it because there's no oversight!
Safeway is a corporate greed machine who's obviously coordinating with other big grocery companies to price fix. Without regulations on grocery companies, they are free to covertly price fix and show record earnings so upper management and shareholders rake in huge earnings... nefarious business practices, at best.
Bought a fruit tray of mixed fruits and noticed small like worms and used a bug identifying app on App Store and found out the bug found on the strawberries was a maggot.
Safeway- Folsom Blvd Rancho Cordova
I had the most horrific day dealing with my local store, and then called main Customer Support number. What a ridiculous, frustrating experience. I was going to use their online ordering feature. DON'T DO IT!!!!!!!!! Horrific!!!!!
No one knows anything about it when you need help. NEVER, EVER, EVER AGAIN!!!
I bought some pints of Haagen Daz, I bought six pints, the display said no limit.
2 were priced at $14.98 I was charged 10.49
2 were priced at $14.98 I was charged $6.00
2 were priced at $14.98 I was charged $10.49
2 out of 3 times I have bought lamb in the meat department is had gone bad well before the sell by date.
Staff is generally friendly, the store is ripping people off. This is not the first time it happened to me.
Wondering why the 85% ground beef has been so bad the last 5 weeks. Bought 5# 3 weeks ago, it stunk so awful that I threw it away. Tried again yesterday, still stinks
Why is Customer Service in the Philippines where you don’t have Safeway stores?
Safeway online ordering has enabled stores to sell you outdated products without you knowing until you get home. It allows products to be out of stock and them to be replaced with things that are not even close to the same or almost double the price of the original product. You were automatically enrolled in the substitutions unless you know to change that turn it off. Most recently Safeway has started capturing or pre-authorizing an amount of money for an online order and then pre-authorizing and authorizing a secondary amount for the
For whatever the changes are in your order because they’re out of product again or substitute something for a different price. Albertsons and Safeway became one they sent all their call centers over to the Philippines where they don’t even have Safeway stores, they leave you with customer service agents who haven’t been trained with Customer Service nor give it care less about decades long consumers. Safeway needs to be canceled.
Today I shopped for the month…… probably for the last time at Safeway. Chubs of hamburger were on sale. I was told to get a rain check. ……they were sold out Then I happened to go back into the meat department and a man was putting 3 chubs in a ladies cart. When I questioned I was told that they had put them away for her. This is not the first time that I have been treated like this. I worked for Safeway for 30 years and something like this would never have been allowed. I feel Sobys is ruining the Safeway name.
Also why were the Canadian flags pulled off the floor? The Atlantic provinces proudly show theirs…..why not Alberta. This is a good way to have customers boycott you. Keep your nose out of politics
I HATE Safeway! They over charge you constantly. Their sale and coupons are the biggest pain, and are usually a way they get you to buy stuff without getting the discount. Be prepared to spend an eternity trying to scan stuff and clip coupons on your phone only to have problems at the checkout or worse after you get home and discover it didn’t work out right. It is a nightmare.
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