Safeway (safeway.com) has a 1.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-05.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained about unhelpful customer service agents and rude store employees who consistently failed to provide proper assistance when needed. Shoppers also reported experiencing frustrating issues regarding incorrect charges, expired products, and significantly increased prices across multiple departments.
Some reviewers were happy with friendly staff members who provided helpful assistance during their regular visits. A few consumers additionally mentioned finding good deals and enjoying pleasant shopping experiences in the local store locations. People appreciated the convenient services and welcoming environment created by dedicated workers on various positive occasions.
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The newest Safeway #2695 was supposed to be a showcase model. How disappointing since it's near my house. At the beginning all was new. Now it's just a mess. The people that work their look tired and unhappy. They complain about the manager. He is a jerk. No customer service skills. I also got sick from rancid oil from the Chinese food. They admitted that the oil containers were rancid. If workers aren't happy then something is up with poor managers. I dont shop there any more. Fresher vegetables, etc. at Raleys store on Blue Oaks.
My mother is 94 - this delivery was downright life-threatening
My mother is 94 and lives downstairs in her unit. Very clear delivery instructions were disregarded, and groceries were delivered to the upstairs. She cannot go up or down a single stair, nor could she even lift a bag. Obviously the groceries were not handed to her as requested either.
There was no way to contact the delivery person with reminders, which is a very handy part of Instacart. Mistakes can happen but they should be corrected. The chat bot was not helpful. I reported that the delivery was wrong. I clicked on where's my order. Nope. Nothing. Just a picture of the wrong delivery door. An attempt to call customer service resulted in a forever wait.
I cannot see any option to reduce the $20 dollar tip my mom insisted on for a 2-block delivery.
I could not find any of her neighbors to help her so I headed out to help her. I was sick with worry and kept her on the phone the whole time to make sure she did not feel guilty and attempt to go the upstairs residence to retrieve them. It would have meant her life. No exaggeration whatsoever.
I will NEVER use this service again. EVER!! I would rather pay more and use Instacart, a vastly more responsive company. I am deleting the Safeway ap from my phone rather than attempt to order through this dismal service again.
I've only had one minor issue at one Safeway with one clueless clerk, but across the company, the experience has been great. Always well stocked. Love the bakery!
Customer Service is a joke! Do not waste your time ordering online just go with the competition. Safeway! Get customer service in the US! That cheap labor in other countries is awful. My first time trying to order online with you! Never again!
Went to check out in self check out. Guy named RON yelled. You have more than 15 items. Can’t you read ? I shop at this Safeway every day. Never been treated so rudely. Never going to Shop there again. There is a kings Soopers Across the street
Would not recommend placing order and picking up groceries. Twice now when I received my groceries the deli items and bakery items expired the day I picked up my groceries. Totally defeats ordering it. I live alone and didn't plan on eating all that stuff on the day I picked up. So frustrating. Will be shopping at other grocery stores in person from now on
I made a special trip to the store E Evans store to get a couple shots, flu and shingles. Mr. Pharmacy Man said "no shots after 6:30." Because they were so busy waiting on NOONE. No sign or voicemail says anything about this imaginary deadline.
Safeway digital app was also not working again.
Then I called the pharmacy at 7:45 pm to talk to a pharmacist and was put on hold until 8:00 when the line went dead. They closed.
Quality has sunk since Albertson's take over of Safeway.
Since Albertson's took over for Safeway, quality and service has dropped to low level. Due to severe disability I cannot lift or carry groceries. I do not leave home. I have used Safeway delivery for about 15 years. I loved the Safeway employees that delivered until Albertson's took over and cut that service. They outsource by contract to Instacart. All my orders clearly state "Disabled must bring groceries inside", yet Instacart lately have been dumping bags on doorstep without even a doorbell or knock. I am left to try to find a neighbor who can come and help. Phone customer service is worthless as they say they can't control Instacart employees.
Hilo Hawaii Store
Prices are way out of control. Everything in Hawaii is a dollar or more. $9.00 for a jar of seasoning. $20.00 for a sliver o f salmon .
At self checkout a woman next to me had a large do.g There are signs out front of store that say no dogs allowed. The dog started sniffing me and licking me. I pushed it away with my leg twice. I asked the lady to get her dog away from me. She ignored me. So I said it again louder.She turned to me and told me to f off and mind my own business and walked away. Thats when I lost it. I told her to go f herself. The self checkout manager came up to me asked me what she said. I told him. I also asked him why he didnt tell the woman to leave the store with the dog. He had no reply, except to say yeah.
I use Safeway.com weekly to find and order my groceries. As a person who has difficulty with my mobility I sure appreciate the drive up and go. I can almost 100% handle all issues with groceries on my own this way.
The workers are kind and helpful and I get exactly what I request 98% of the time. Mistakes are infrequent and any mistake is fixed by Safeway through chat and reimbursements to my bank card.
I highly recommend the Safeway Drive Up and Go.
Terrible Delivery Service at Safeway/Albertsons Fort Washington MD
Grocery delivery was sent to wrong address, even though specific instructions were given to Safeway in Fort Washington Maryland. Called Albertson/Safeway customer service and they stated once delivered they could not do anything about it. Now I am out of groceries and money I paid. This store and delivery service is terrible. Dropping my association with Albertson and Safeway.
They definitely need new management ay least at tge one I go to in Peoples Plaza Delaware. Their shelves are unstocked, expired items left on shelves for weeks sometimes and their choices have become scarce. This used to be a great store so not sure what went wrong. Their prices are not competitive either.
I placed an order for home delivery of groceries from Safeway today. I got a text saying my driver was on the way so I went to my front door so I could watch for them. while I stood there, I got a text saying your order has been delivered.
It took me quite a while to figure out how to even report that my order was not delivered. There wasn’t an option there to say I didn’t receive my order. I had to go through a lot of unnecessary rigmarole, talking to customer service, etc. to request a refund which I won’t get for three or four days! ridiculous! I’ll never order delivery from this Safeway in Denver at Yale again I thought they used someone other than Uber to deliver the orders
Ordered a prime rib for dinner through my Paid Safeway Delivery App and they bagged the prime rib with the green beans. The plastic on the prime rib was completely torn off top and the green beans had meat juice on them. What a waste. They need to train on bagging techniques to avoid cross contamination. Also they need to ensure the meat is packaged correctly.
I give Safeway five stars because I’ve been shopping with them for years and years owever, I give the guy in the deli a negative one. They need to get rid of this employee. He is not a keeper. His name is Chris P. I approached the deli to get a whole chicken on sale for 599 my dog loves them and so do I. I could see that he was busy, but I just wanted to know where the whole chickens were so I kind of in a loud voice said whole chickens? and then he looked up at me and he said you’ll have to wait So I wait two or three minutes no other workers around I don’t see the chickens anywhere around and then I said louder pretty loud. I just need a whole chicken and he pretended he couldn’t hear me again. So by the time that he got done doing whatever he was doing a good 6 -8 minutes went by When he finally gets done and approaches the counter. I’m pretty mad and I just asked his name and he quickly covered up his name badge and told me it was none of my business. I said I would just like to have your name please. He said you can get the hell out of the store if you don’t like it you’re not getting my name what are you gonna do about it you can leave the store. I said I think not and said you need to talk to me like I’m a customer. I’ll talk to you how I want. I said let me tell you what I’ve been shopping in the store for 20 years. You will not be kicking me out of the store as I push the cart towards the cashiers. Red hot when I get to the cashier I am livid. Never did get to ask for my chicken, but I did tell the cashier scanning about my experience and they quickly told me he is a problem. He did the same thing to me the other day on my lunch hour as it is, we don’t get time we have to hurry, but he made me wait over five minutes and I said that’s exactly what he did to me, but he was very rude when I asked him his name and covered up his name badge and told me to leave the store. Well meanwhile, the guy had called Customer Service to actually complain about me. That lady had had experience with him before because she quickly came over to me, told the cashier to give me $10 off the order and profusely apologize to me I was still shaking. I showed her my hand and I said I have not been this pissed off in a long time a lot of years and she said I am so so sorry. I’m taking this to my manager tomorrow and this will be dealt with. Meanwhile, she was able to get me my chicken:) That man needs to be fired. Safeway don’t hire angry in adequate non-customer service people it’s killing your business and it’s hurting your customers. What happened tonight hurt me it was so uncalled for it was disgusting. I love Safeway and I do still give you five stars because I know normally that would never happen please get rid of the guy and other guys like him your WAY BETTER THAN THAT.
Holbrook store. I have started checking my receipts the last 3 times I shopped. Each time I have been overcharged! 1st time $9.23, 2nd time$9.03, and today $1.03.
No matter the time it seems only two lanes open. Today when they know kids walk to get their lunch, they made them wait as well.....these are your future customers! Everytime I come in they are understaffed. Always waiting in line for min. 20 minutes to check out. Carts of food in the aisles waiting to be stocked!
Today I didn't even leave the store before checking my receipt! Again, I had to wait in another line due to being overcharged! "Customer service" rolled her eyes and shook her head as soon as I told her I had been overcharged. I told her "how dare you she your head", this is the third time I've been overcharged!! She pulled out the weekly flyer and waved it in front of my face to show me the "correct" amount. I told her that's why I was standing in line. Then she wanted to see the cheese. I didn't have it out because everything has just been bagged. She came around the counter flipping one bag then the other bc I wasn't going fast enough. After all of the attitude I got $1.03 back, and spent at least 40 minutes waiting in line!! I will continue checking my receipts even if it's. 10!!
I do not leave reviews, but as tight as folks budgets are, this is inexcusable! Within two weeks I have been overcharged nearly $25.!
You treat people as though their time and money doesn't matter!!
at checkout this time I noticed my grapes were smashed into the bottom of the plastic container and leaking old grapes juice in the bottom? I could see
it? I asked the lady working at
check-out and see said they don't look molded to her? at they were smashed and molded?
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