Safeway (safeway.com) has a 1.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-05.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained about unhelpful customer service agents and rude store employees who consistently failed to provide proper assistance when needed. Shoppers also reported experiencing frustrating issues regarding incorrect charges, expired products, and significantly increased prices across multiple departments.
Some reviewers were happy with friendly staff members who provided helpful assistance during their regular visits. A few consumers additionally mentioned finding good deals and enjoying pleasant shopping experiences in the local store locations. People appreciated the convenient services and welcoming environment created by dedicated workers on various positive occasions.
Auto-generated from all reviews of this business. For reference only.
The Safeway Pharmacy staff at the location at 5616 176th St E, in Fredrickson, WA, engages in the kind of fashionable bigotry and overt antisemitism which has given The Woke Left such a bad name.
I've been having issues with them ever since I moved to Frederickson from Federal Way last month.
The Safeway pharmacy staffers in Federal Way were content to do their job in a professional manner. By contrast, their counterparts in Frederickson are the pharmaceutical industry equivalent of online trolls, who abuse their positions of trust and their labor union protections to displace Safeway's corporate views with their own entitled bigotry.
The staffer who requested my last name Saturday apparently did not care for my answer.
Me: "Epstein."
Her: "How very unfortunate."
That’s what we call “editorializing” in the news industry, where I've spent 30 years as a staff writer for The Associated Press, Gannett and Bloomberg News. I'm neither helpless nor particularly tolerant of this kind of entitled bigotry.
Being that Epstein is the most common Jewish surname in The U.S., those of you who find group bias distasteful may want to take your business elsewhere. As I have.
It's either that or stop carrying the last name I inherited from my war hero dad. He earned two bronze stars for valor and was repeatedly wounded as his company of combat engineers fought their way across Europe during WWII as part of Gen. George Patton's Third Army.
Only 23 of the company's original members finished the war. Daddy Epstein was one of them, despite permanent partial hearing and sight loss, a full head of gray hair at 21, and a bad case of what is now known as PTSD.
It's my honor to carry the name of this fine American combat veteran (see pic), who had a recurring nightmare until the day he died, at age 85, about the death of his best friend "Whitey" during The Battle of The Elbe River. No doubt, Whitey and my dad would face similar bigotry from the "empowered" Pharmacy techs at this poorly led operation if they were alive today and would have to hope their meds were not tampered with.
Eff billionaire Jeffrey Epstein, who has tarnished this good name, and eff the Safeway pharmacy trolls in Fredrickson, Wash.
I can do better, just by voting with my wallet.
I just did that, by changing my pharmacy from Safeway to Amazon Pharmacy Home Delivery.
I went into the Cottle Safeway around 4:35 as I have done eversince it opened.
Today I asked if someone could help me at customer service. Laura was too busy chatting with different staff but finally came to the counter. She insisted that I find my receipt on my app; honestly couldn't find. When I finally found it I said I found it, meanwhile Guida walked in ( she is always nice and polite). I said Laura wouldn't wait on me because she was too busy talking to all the Spanish speaking customers. I found the receipt and then they refused to wait on me and had me escorted out. I called corporate, Laura has several complaints filed against her. I have been shopping at Safeway for the past 25 years, long before this store opened and before this lousy employee Laura. No customer service skills at all.She should be fired!
Killing some time why my sandwich was made. Stop by the wine Area ask for a review from the wine stuarted ? I was taught that wine should be a good experience with your food. Not just to get "high"if that what you're looking for he's your man. Totally ruined my dinner for the night. I want to enjoy a good tasting alcohol with my dinner, not just get" high"
I appreciate that there are better employees here today, This is the worst grocery store ever, the business model is bait and switch or lets have a great sale n turkeys for christmas when we have no turkeys and we don't plan on getting any. I don't believe this company could improve at this point, they never have sale item's the app and the website claims the item's are in stock, walk there or even order via their site just to find out that time and time again they've sold out, they had whole turkeys in the advertisement for Christmas and then never stocked them, they sold out of diet Pepsi before noon on Friday Father's day weekend 2025 I await the class action settlement that is to come from their messy business model. Safeway/Albertsons Stop disrespecting the communities that you serve, and treat us like you actually want us to shop here. I have to say. You have done everything in your power to make the store less hospitable, it's no wonder why the employee's feel like they can treat people like these reviews claim and I have witnessed/ experienced myself, Stop charging EBT customer's for bags too! {L. Safeway}
I’ll be shopping & ordering delivery somewhere else
I have used the Safeway for U delivery service for over a year and every month it’s gotten worse and worse. The biggest problem is when something goes wrong during the time the shopper is filling the order, there is no way to contact anyone.
Today was the last straw. The shopper kept asking me if I wanted to replace an item that was out of stock, and I wrote back on chat as asked to do. Told him that I had already listed a substitution on my order. He continued to ask me the same question and I kept telling him what I needed. He eventually finalized my order without adding the item I needed for this week’s meals. I am injured from a fall so now I have to struggle to drive to Bel Air and walk to the dairy case to get the item.
What went wrong this time is a good way…Narcacist guy working check out
What went wrong this time is a good way to start reviews. The gustapo working self checkout this morning is a complete drag. Never asked for his help!!! Continued to argue with me while I was trying to get my card to pay. Threatened to call security. Then called me names while leaving because I did not take my cart after his very assaulting attitude.
We keep giving Safeway a chance because they’re fairly close but now we are tired of getting produce that is moldy, because you can’t see produce, that is packaged up, or spoils within two or three days, or a product purchase, only to find that the expiration date is within a week. For example, we just bought a carton of half-and-half on Saturday the 21st to find out that it expires on the 24th. Maybe I should be a more careful consumer, but I don’t want to have to look at every single item at Safeway to find out the expiration date. Conversely, going to the other grocery stores in my area, have products where the expiration date is several weeks out, and their produce lasts the normal amount of time. We have. specifically shopped at the Safeway near Green Mountain off of Alameda. Unfortunate. Thx.
On 6/14/25, I ordered groceries online. 1/3 of the items I ordered were out of stock, but it’s marked available on the App. I requested delivery time frame of 1 pm to 5 pm. Around 5:15 pm, I received a text that they’re running late and could not deliver within the time frame requested. I immediately called the customer department to cancel as I’m leaving my house at around 5:30 pm. The customer rep tells me not to worry as the order will be canceled. At around 8:45 pm. I received a text saying my order is on the way with a delivery time estimate of 8:50 pm ??!! Unbelievable. I immediately called Customer Dept and was told, “Oh, because we cannot get a hold of the store to cancel”. Seriously? whose problem was that! Such incompetence. So I double checked and was told that I should get my refund within 5-7 business day. The days passed and I called again and was told that the previous customer rep did not process the refund correctly! Seriously? Now I have to wait another 5-7 days for my refund. This is not right! Because, if you place an order, within less than a minute monies are taken out of your bank account, but refund takes 5-7 business dayd (that is if they do it properly!). so frustrating.
Safeway at 470/Smokey Hill in aurora Colorado is USUALLY a good store but on JUNE 14TH I have to say a bit disappointing. I emailed about some discrepancy with the store and was IGNORED! We stopped in and started our shopping as usual (The last 5 years). They had some Chicken Drumettes on sale at 5.00 a bag. (Great Price) The limit wasc5 bags per person..(SUPPLY ISSUE COMING UP) We went and looked and they were completely out (READY) The area they were in could probably hold 10 bags (IF THAT) so basically TWO PEOPLE GRABBED ALL 10 BAGS....(Whoops) It looks like "SUPPLY" COULDN'T keep up with even 10% of the DEMAND...... We asked for a raincheck for ONE BAG!!!!!!!!!!! The manager (ROBERT) IMMEDIATELY SAID NOPE! I hope in the future that "COMMON SENSE" ARRIVES at this store....(COURTESY TOO).
I’m a local and I shop at this location often. This morning, I came in to buy the Kombucha and juice shot drinks.
This morning was a bad experience at this Safeway location. It’s so horrible that I’m compelled to write this review.
Do better Safeway and this is specifically to the cashier guarding the self checkout this morning, date, Sunday, June 1, 2025, 9:00AM. I specified the date, and time so they can check the books who was scheduled to work the self checkout area, so that the correct is person is address.
Safeway, you all get your business for every customer that spends money in your store. It’s a give and trade , you have product, customer sees product and buys it. Customer is happy and business continues to stay in business.
I spend $22 and some change today at your store. And obviously, that’s not much compared to other customers who spend more. However, that’s not the point here, a customer is a customer, regardless of the amount they spend. That’s still money earned for the business.
Now, I came in here this morning, and like I said, bought juice shots and kombucha. I done this on many occasions spending money at your store for goods. This morning, the juice healthy drink that I picked up said, $2.99 each if you buy 3 or more. The regular price is $3.99 each if not on sale. I picked up 3 bottles, so I could get the $1.00 discount for each bottle. I bought 3 bottles. When I entered my rewards card #, the items showed $3.99.
That said, I told the cashier, “Excuse me this is not showing as $2.99, but on the tag, it clearly shows buy 3 or more, it’s $2.99, so she said, “Okay, let ask staff to do a price check.”
After, 3-5 mins pass, staff employee (not the cashier who was watching the self checkout area) comes back and tells me “Your right, it does say $2.99.” I’m like okay, I knew I wasn’t seeing it incorrectly.
After another minute or so pass by, the lady cashier comes back and tells me , “Oh, it’s for a different item”, so I said back to her, “Ahhh, okay, well, you all should remove that tag because if you look at the placement of the sale tag, it can be confusing to the customer because the item (juice shots drink) is placed above the sale tag causing the customer to read it as a sale item.”
A person who has judgement would have said something, “ Yes, you’re right, that’s our mistake and will fix it.” This cashier ignored the suggestive feedback and instead immediately, gaslighted me, the customer, and insist to me “No, it’s for a different item , we can go look together to prove to you that it’s a different item.”
In my mind, being calm (I’m chill and calm individual) I’m thinking, I understand that it’s for a different item , but what I’m saying is, “The sale tag is placed incorrectly, causing confusion to the customer thinking this is a sales item because of where the item and sale tag is placed.”
She didn’t take the feedback and instead defended herself. This whole time, I’m just watching her facial expression and body language, thinking in mind, “Are you serious, I get that it’s for a different item, but I suggest you remove that tag so that the customer isn’t confused.”
Obviously, I wasn’t speaking this out loud and just thinking in my mind. Why argue with her, she isn’t using rationality here, she gaslights the customer, instead.
I basically didn’t say anything anymore and told her “It’s okay.”
Clearly, she isn’t logic and rational person here, Safeway. And she is suppose to set an example for cashiers and represents Safeway employees , but no, she defended herself and didn’t take the constructive feedback. No sorry , no nothing from the mistake on your end at all. Wow!
Anyways, some caution and suggestions for customers who come in here, you all should take photo of all the sale items you get because they will not honor the sale tags even if it’s their mistake.
And yes, I wanted to save $3 . BUT no, this cashier will gaslight you. Mind you the staff that checked the price said, “Your right, it does say “$2.99”, but when the cashier came, “She said, no, it’s for a different item.”
And obviously I wanted to save $3 but more than anything it’s PRINCIPLE of it, Safeway. I been a shopper at this Safeway location for years providing them business and support local businesses here in Vacaville.
You all should do better with making sure the tags are place in the correct spots instead of giving false advertisement to the customers. And instead of making it correct, you all tolerate that cashier gaslighting the customer.
Not a great way to start Sunday morning!
Other groceries competitors in here in Vacaville aren’t this way. Only at Safeway did I experience a mediocre and not great shopping experience.
On May 30, 2025 I went out of my way at great inconvenience to take advantage of an advertised deal on bagels. When we got there, we were told that it was an error and not being honored. There was no attempt to offer a discount, raincheck or any other amendment to address the inconvenience.
As of this posting, the ad still appears on their digital ad on their website.
This is not the first time this has happened with this store. If it’s a good deal either they run out or it’s an error.
There was this regular customer Dennis that shoped at the 75th and Evergreen Safeway. He didn't have a smart phone, and wasn't able to use the app for digital coupons. He shopped there almost everyday, and spent a lot of money. The managers all refused to give him the sale price, and would have talk about him behind his back. They didn't like him, so thats what they did. Even though he shopped there almost everyday. It was really sad to see how horrible the customer service was at that store. I told him he should stop shopping there, and go somewhere that treated him better.
The employees in this store are amazing! I have gotten numerous pick orders and have been pleasantly surprised that both girls did the best produce shopping which is always a worry doing pick up anywhere. Love this store don’t believe the bad reviews!
There is a constant shortage of goods, prices are too high, the site does not accept the order but the money was taken and is being returned for a long time
Seen as you don’t have a category for Safeway in Canada I’ll write it here. Your staff’s behavior is blatantly disgusting abhorrent unacceptable and unprofessional! I was followed and harassed by both an lpo and a security guard while I was shopping in the new west store at the skytrain station so guess what I dumped all my groceries and walked out! Not before I lead these two clowns on a wild goose chase around the store for half an hour I hope someone stole a bunch of stuff because they deserve it that’s what you get for discrimination against people it’s karma. What goes around comes around. It’s no wonder so many of your stores shut down because of poor service, high theft, high employee turnover rates it’s a recipe for eventual economic collapse.
I was shopping for a sandwich platter for a Mother's Day celebration at your Engleside Store on Richmond Hwy in Alexandria VA. The deli manager (Merkeb Abebe) gave superior customer service. My platter was not only delicious but prepared to perfection and completed prior to the pickup time. She greeted me with the warmest smile and willingness to go the extra mile. In addition, this is the level of service I consistently receive at this store. Safeway is fortunate to have such a deducted employee whose entire team demonstrates excellent customer service.
I stopped in @ the Cle Elum, Washington store on my way back from a family camping trip. The kids were hungry and the wifey was grumpy. I was in and out in less than 10 min. thanks to one of the nicest, most helpful customer service representatives I've ever ran into. Her name, I retrieved from her employee badge was JOYCE G. Thanks for making my day!!!
Do not use the COINSTAR machines that Safeway AGREED to place in their stores, and are receiving revenue for renting space for these machines.
The COINSTAR machine took $ 51.98 and gave me a receipt to bring to Starbucks and Starbucks will not accept it!! I tried at a standard Starbucks, they told me I have to take it to Safeway Starbucks with the machine. When I returned to that Safeway the Starbucks said I had to cash it in through Safeway. Meanwhile, Safeway is taking no responsibility. They owe me my cash AND compensation for time and travel, plus interest. I spoke with one cashier that would not refund my money, and TWO managers who denied any responsibility and gave no assistance. One actually accused me of being the problem, in her "24 years at Safeway". NO CUSTOMER SUPPORT from Safeway. Doesn't Safeway have an agreement with that company? Are they not profiting from those machines in their stores? STORE LOCATION: Des Moines, WA.
Walmart
Trader Joe's
Robinhood
TrustWallet Support
Safeway International Moving & Shipping LLC
Albertsons
Instacart
Wegmans