We are a premier manufacturer, supplier and distributor of casters and wheels. Selling both nationally and globally, Service Caster handles sales from consumers and B2B. Our on-site sales staff has the knowledge and experience to assist in choosing the appropriate casters for your application. For sales and customer service, please call our office in West Reading, PA, at 1-800-215-8220.
Written by the business, not verified by us.
Is Service Caster legit?
Service Caster (servicecaster.com) has a 4.9 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention the extremely fast shipping and high quality of the products, noting that orders always arrive promptly and fit their equipment perfectly without any trouble. People also appreciate the incredibly helpful support team, who readily assist in selecting the right replacement parts and ensuring smooth, hassle-free transactions every time.
Some reviewers were not happy with occasional minor issues, such as stiff wheel locks that take extra effort to disengage, missing items in multi-box shipments, or products lacking expected fittings. Despite these rare setbacks, consumers still find the overall service remarkably dependable and strongly value the massive selection.
Auto-generated from all reviews of this business. For reference only.
Hi Kevin,
We are so happy to hear that our website helped you find the perfect product and that our pricing met your expectations. We truly appreciate your kind words and look forward to being your trusted resource for future mobility needs!
Hi Brad,
We are so glad to hear that you received exactly what you ordered in a timely fashion! We truly appreciate your positive feedback and look forward to serving you again.
Hello Don,
We're delighted to hear that you found our selection comprehensive and our pricing competitive. It's also wonderful to know that our website made your shopping experience easy and convenient. Thank you for your kind words! If you need anything else, please don't hesitate to reach out.
Hi Charles,
We are so glad we could help you find the replacement casters you needed and even upgrade them! We understand how frustrating it can be when a small part fails and renders an entire item unusable. We appreciate you recognizing our commitment to providing solutions for these common problems.
Hi James,
We're delighted to hear that you had such a positive experience with our website, delivery, and product quality. Thank you for your wonderful feedback!
Hi Mac,
We're so glad to hear that our pneumatic casters provided the perfect solution for your transport needs between commercial kitchens. It's wonderful to know that our products and service met your expectations. Thank you for your kind words!
Hi Terry,
We're so glad you consistently choose us for your caster needs! We appreciate your feedback regarding shipping costs and are always looking for ways to improve our services.
We are so glad to hear that our website's measuring guide helped you find the perfect product! It's fantastic that the casters were easy to install and have improved the look and function of your chairs. We appreciate you sharing your positive experience with us.
Hello Tommy,
We are very happy to hear that we were able to make things right and you are happy with your experience! Customer service is very important to us, so we urge all customer to reach out and speak with a real person, if they have any issues so they can be quickly resolved. Thanks again for your business, we look forward to working with you in the future!
Thank you,
Service Caster Customer Service
James Posta is the guy who has helped me every time and does an amazing job. Working with him and Service Castor has been nothing but a professional and satisfying experience.
Reply from Service Caster2026-06-29
Hi Wes,
We are so glad to hear about your consistently positive and professional experience with us. Your feedback is truly appreciated!
The wheels are round. I'd like to mention: Delivery service, Product and Service all of which I've seen or have been told you have,
Reply from Service Caster2026-06-29
Hello Christopher,
Thank you for the review and your business! If you need anything else, please don't hesitate to reach out and we'll be happy to help.
Hi Vincent,
We're so glad to hear that your order arrived quickly and that the product is a perfect fit for your 56” US General! It's wonderful to know that you're experiencing smoother and quieter rolling. We appreciate your feedback!
Hi Nid,
We're so glad to hear you received fantastic service and that we could quickly provide the exact products for your project. We appreciate you mentioning the fast shipping!