We bring the Doctor to your doorstep with our telehealth platform. Seven Cells and our physician partners offer online consultations for common medical issues. Our US-based pharmacy delivers medication ordered online straight to your home, in discreet packaging
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Is Seven Cells legit?
Seven Cells (sevencells.com) has a 3.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 29% give 1 star; The business has replied to 31% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-12.
Originally, I had a prescription for MED-A, but I canceled it after one month. Three months later, I was unexpectedly charged for a refill. Despite Seven Cells admitting the mistake was on their end, getting a refund felt like it took an act of Congress. Last month, I switched to MED-B. Unfortunately, my first shipment was sent to the wrong city due to a glitch in their online ordering system that altered both the city and zip code. After countless emails, online chats, and phone calls, they finally shipped a new vial to the correct address. However, I was surprised to find that the Beyond Use Date (BUD) was just 11 days after it was made. When I went online to cancel the service, I received an email stating it was too late to cancel and that I would be charged again.
Even though I've been assured that I won’t be charged, I fully expect that I will be and will have to spend a ton of time and effort to get my money back.
The sudden barrage of 5-star reviews here and Google is a huge red flag!
I have to say I am extremely pleased with the great customer service I’ve received! I have lost 35 pounds while using their semaglutide product. I then decided to switch to tirzepatide, and am continuing to lose the weight! I haven’t felt this good in a long time!
Over 2 months in no results! Poor customer service, won’t send invoice with orders , be aware!! Canceling and switching companies, lost 40 with previous company that was very responsive to request that is not the case with seven cells! Unhappy customer!!
Reply from Seven Cells2024-09-11
I'm really sorry to hear about your experience and for the frustration you've faced. It’s clear we missed the mark in terms of service and communication, and I sincerely apologize for that. We strive to provide timely results and effective support, and it's concerning to hear that we fell short.
Please reach out to us directly at [email protected] so we can address your specific issues and work towards a resolution. We value your feedback and would like the opportunity to improve and regain your trust. Thank you for bringing this to our attention.
My first shot was 22April 24. Have had no problems with Seven Cells. I’m a male that started at 239lbs and as of last week I was down 187 lbs. My original goal was 184 but it has been so easy I’m going to shoot for 170.
horrible customer service. I was charged for my last order but never received it. I called 6 times before I finally spoke with someone in the Philippines. They had no record of my last 3 shipments. I'm on the hook for $322.00 and trying to fight it with my credit card co. DO Not use them.
Seven cells has been quite an amazing journey for me in just the first month. I was pretty skeptical at first to try this medication everyone is talking about but decided to try it out and I can honestly say this has been by far the best decision I’ve made. I’ve been on Semaglutide for the last 4 weeks and I have lost 16 pounds just on the lowest dose. Seven Cells has been immaculate with their dosing and care! I promise you won’t regret it.
Service with Seven Cells started out great. Communication was good, received medication promptly, they were available for questions. After first 90 days. Company is impossible to get ahold of. My medication did not arrive, no communication from Seven Cells of any pending issues. I submitted my labs long before 90 day period. I was so hopeful with this company. They seemed small enough to care for the people they provide service to. Wish they were better and cared enough to communicate with their customers. Sadly my review to customers seeking reviews before joining, seek other companies and this one has not proven to be a good one.
Abysmal communication they won’t answer calls they won’t return voicemails nor email back with non automated messages.. user beware. Haven’t missed a dosage however came close and required several calls to get a hold of someone to get my medication overnighted (was suppose 2 day delivery).
It’s been five weeks since my last refill of tirzepatide. It is now a week late. They are not responding to emails and not answering their phone or returning voice their voicemails. I feel that if they can’t provide the medicine they should let us know. I will proceed to the different review websites and post this same information.
The past three months with this company have been fine. However like another respondent, my shipment is late. My credit card was charged a week ago. My emails, calls, chats and FB comments have not been responded to. I am beginning to think this company is perhaps out of business. Next calls will be to the Florida licensing board.
Have not received my product. I have left multiple messages, I try calling several times a day with no answer. I have emailed 4 or 5 times with no reply. I received notification that it was shipped on 7/18. It is 7/30 and nothing, no update to tracking.
Hello,
I have been using your tirzepatide for the past 3 months and have had no issue with my previous shipments, other than the cold paks have been warm upon arrival.
My last dose was administered almost a week ago and my new shipment has yet to arrive!
My next dose is due on Thurs, August 1st and I certainly don't want to miss it!
I emailed over the weekend and called your customer service number and left a message, but have yet to receive a response regarding this time-sensative matter.
Then you email me to review your company!
I don't have the most positive attitude about it right now... please help to change that and send my meds right away!!!
Thank you!
Update***
I received my meds on time for my scheduled dose this week, as well as a call from a friendly agent at Seven Cells to ensure that I did. She explained their company had been affected by the recent Microsoft issue, which resulted in the 90 day follow up questionnaires not being emailed to 1/3 of their patients, resulting in medication delays. She assured me the questionnaires would be forthcoming so future shipments would be back on track and I greatly appreciated the explanation and personal follow-up call!
Thank you, Seven Cells!
Happy With Product But Problems With Shipping Address Every Month
I have been a customer for several months, and while I'm happy with the product I have received, I have had a problem every month with shipping. For reasons I cannot understand, an incorrect address has been used for each of my shipments. Each time it happens I call and e-mail, and then am told that it will be corrected and will not happen again. It has, however, continued to happen. It is also time consuming to reach anyone in customer service.
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