Order everything from groceries to household essentials for delivery to your door.
Is Shipt legit?
Shipt (shipt.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 136 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently encounter frustrating delivery delays, where orders are pushed back multiple times throughout the day without clear explanations. Many people also mention unhelpful customer service and support agents who repeatedly fail to resolve missing items or billing discrepancies.
Though some customers faced severe difficulties, a few reviewers mentioned having smooth experiences with reliable deliveries. These happy consumers noted that certain shoppers were exceptionally polite, prompt, and efficient when handling grocery orders successfully. Other buyers noted that routine orders sometimes arrived on time and consistently met standard expectations without problems.
Auto-generated from all reviews of this business. For reference only.
What people say
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R CaseyUnited States · 1 review · Experienced 2025-03-28 ·
★★★★★
Long time customer scammed hundreds
I’ve been using shipt for years and even used to be a shopper. I haven’t had any issues with this company on both fronts. This past order.. I was charged TWICE on my food stamps and card. I was also overcharged. I didn’t notice because I have always had zero issues with Shipt until I saw my statement few days after the order and realized everything was charged almost three times what the actual subtotal was.
I will most likely spend hours on the phone with customer service and that’s with zero hope that they will see the error and fix it. It seems major companies are capable of fraud and this is one of the last companies I’ve depended on. People rely on these services especially when dealing with medical issues and the fact that this is even possible with such a huge company makes me exhausted and sick in general when it comes to greed. The pricing in general for anyone to use delivery services is already so high and for someone to triple charge a regular customer is nuts. People who are stuck at home due to health issues or disability have little to rely on and the fact that this is just a common issue make it all the more pathetic. Even if shipt resolves this which I highly doubt, I would never ever use these services ever again for groceries. I’d rather pay someone i know at this point which is just as risky. For the average person who is either disabled or struggling to make ends meet, it’s sad that everywhere you look to rely on something is met with corruption. This is one of the biggest and most successful companies to pull this crap. My original total for this order is a fraction of what I was charged. I’m at my limit with everything in this world just centering around greed and corruption. I don’t look forward to the customer service cal that will last me hours of repeating myself to zero resolution and just further distrust in pretty much any company at this point.
I can understand errors but the fact that I was charged almost three times the total is mind blowing for such a big company. Food stamps aren’t even refunded. I’m sickened and exhausted that there is nothing to rely on anymore. There is no other company I can rely on for large grocery orders now without spending even more than this. I hope all these companies sink but we all know fraud and corruption usually wins. I have always promoted shipt and now I’m just disgusted. Another corrupt company going down in history. I regret ever promoting shipt. Please be careful and you might have an easier time trusting people you know than any of these companies. I had a feeling anyone who uses food stamps will be overcharged but this is the highest overcharge I’ve ever seen from any of these companies. It’s not worth the risk anymore. I’m more than done with shipt and all these companies.
Amanda PerkinsUnited States · 2 reviews · Experienced 2025-03-11 ·
★★★★★
Marlena Rae☆☆☆☆☆!!!
Marlena Rae☆☆☆☆☆!!!!
I saw that my order was missing my cabbage and I rated my delivery driver prematurely like an idiot. I rated her 4 stars. Then, I unpack my order. Wow!!! 5 stars ☆☆☆☆☆ across the board and it would be much higher if possible. The best anyone could had done. I was so impressed I'd tip her a $100 if I had it. I can't go back but she should get a raise. She gives the upmost highest standard of customer service in a world where it doesn't exist anymore.. so impressive!! Thank you!!
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Debbie PatsogiannisUnited States · 1 review · Experienced 2025-03-08 ·
★★★★★
Shipt is scamming members out of their money.
My shopper accidentally left the Publix grocery store receipt in my bag of groceries. The receipt was for $114.97. Shipt charged me $142.24 for this order. They do not give you any store prices or buy one get one free things that are advertised on their site for the store you are ordering from. They let you believe you are getting these and make you buy two of these items which they give you no discount on. You pay for these items and they keep the savings money at Shipt . This is a scam operation. They are making money on top of grocery store already over inflated prices and the membership holder that pays $10 plus per month is the one paying for it. And then you’re supposed to tip the Shopper on top of being overcharged by $30 for the groceries they bought for you. Shipt is only giving the Shopper 6 to 8 dollars for their efforts. Look at that profit that Shipt is making on top of their monthly membership charge. Shame on this company. I only wish I could’ve gotten an actual receipt with my groceries in the bag left five years ago. Because I would’ve canceled it then and wouldn’t have been scammed for the last five years by Shipt .
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ShawnUnited States · 1 review · Experienced 2025-03-09 ·
★★★★★
As a worker with Shipt I experienced…
As a worker with Shipt I experienced that they are to harsh on their workers. I literally started two weeks ago and delivered 50 orders in New York City. They deactivated my account with no warning or phone call or anything. What a way to treat your workers! All they sent was an email that said If you don’t have 90 percent on time in your first 50 orders we deactivating your account. So I’m guessing it about tardiness for deliveries. When I first started they were giving me one order at a time then after 10 order every single order is two locations and sometime you have four locations to go to with two bundle orders within the same 1hr window In New York City one of the busiest cities in united states. So that being said I understand I didn’t complete 90 percent orders on time but everyone deserves a second chance.It was simple as suspending me and then I would know not to take up so many orders but permanently taking me off the app is crazy.
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ElleUnited States · 3 reviews · Experienced 2025-03-05 ·
★★★★★
Customer service is atrocious and a…
Customer service is atrocious and a waste of time.
Lucia BrothersUnited States · 2 reviews · Experienced 2025-03-02 ·
★★★★★
Target Won't Accept Returns on Shipt Orders
I have been a Shipt member for almost 5 years. Generally, we have been pleased with the service. Unfortunately today I learned that you may not return an item to Target if in an order placed through Shipt. Since I'm already paying for a delivery service, I didn't want to pay $9.99 for a Target delivery. Therefore I placed the order with Shipt. After receiving the item, I decided the item was more than I needed. Attempted to take it back to Target, but was told they would not accept a return of an item ordered through Shipt. Shipt told me I was stuck with the item - maybe I could "give it away" if I didn't want it. This may very well be their policy, but I've seen nothing that communicated that policy to me. There should be a disclaimer in a dialogue box that pops up every time you select Target as your "store". Target wants to sell it's membership program, so it has no incentive to cooperate with Shipt and Shipt management has made no effort to explain that to their customers. Beware.
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Melanie WhaleyUnited States · 7 reviews · Experienced 2025-02-26 ·
★★★★★
SHIPT is to be avoided unless you don't mind paying much more
This review is for the delivery company SHIPT. After using Shipt for years, I realized that the charges they show you in the email for the products you bought have nothing to do with the product's actual price. In addition to paying for membership for the convenience, Shipt inflates the cost of the items! For example, I was charged $64 + tip for my last delivery. However, the actual cost of the items came to $46. I never saw the fine print where they say they can "charge you whatever they want regardless of the cost of the item." I don't even know if they have fine print. I suggest you stay away or cancel your membership. I believe I paid $6000 more for my groceries than I needed to over the last 4.5 years. I should have been informed upfront that they inflate the prices. SHAME ON SHIPT. And shame on me for trusting them. Never again.
Amari SmithUnited States · 2 reviews · Experienced 2024-12-25 ·
★★★★★
They fire you
They fire you - you can't login for no reason at all
Anne GUnited States · 1 review · Experienced 2025-01-20 ·
★★★★★
I found nothing good about this service…
I found nothing good about this service and would never use again..
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DTKUnited States · 12 reviews · Experienced 2025-02-21 ·
★★★★★
Wow what a joke of a company
Wow what a joke of a company. You select a delivery window and the lazy driver says they are running late and just automatically changes the deliver time without any approval.
You are not a customer, you are just a number with this company.
i was a shopper and was removed without notice. i did everything they asked and still was removed even after due to a storm lateness would be excused. i did a dispute and months later still havent heard anything. i only been a shopper for 3 months if that. this company is horrible.
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Robin LoebachUnited States · 2 reviews · Experienced 2025-02-15 ·
★★★★★
I will be cancelling my account
I will be cancelling my account. I see no value in your services or customer support. No need to waste time in talking with your agents who cannot listen, articulate or resolve issues. You have good shopper who I will continue to use via Meijers maybe. Disappointed in your program not being transparent on the cost value and mark up on products and services. I save a lot more going directly thru Meijers and it far exceeds the cost of your wasted membership.
Alexis AMUnited States · 1 review · Experienced 2025-02-14 ·
★★★★★
My deliverer was Darlene!
My deliverer was Darlene!! And she did amazing!! She delivered in under 45 minutes!!
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Saif AlkhatibUnited States · 1 review · Experienced 2025-02-14 ·
★★★★★
Don’t waste your time with shipt
Everyone should report them again to bbb
It was massive report very bad experience
Gayla DavisUnited States · 2 reviews · Experienced 2025-02-12 ·
★★★★★
I placed an order with Best Buy that was delivered TOO EARLY
I placed an order with Best Buy. Apparently, they use Shipt. The order was not supposed to arrive until FEBRUARY 14, 2025 the day of installation. instead they delivered it on FEBRUARY 12, 2025 and left the electronics OUTSIDE IN THE RAIN! I told the driver to take it back that it was not supposed to be delivered until Feb. 14. The driver practically ran away and drove off.
Best Buy online chat people (I would like to call them something else) are not based in the U.S. and just LOVE to trick and lie to American customers. I was very specific as to what I needed and when.
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LaurinaitisUnited States · 2 reviews · Experienced 2025-02-11 ·
★★★★★
No communication at all
No communication at all. The picture does not show what building the bags were left at, so I never found them. Had to request a refund for missing delivery. Very disappointing.
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BettyJo BukowskiUnited States · 2 reviews · Experienced 2025-02-10 ·
★★★★★
Target Order placed 2/11/25
Target Order placed 2/11/25. Delivery time was changed 3 times. When I called about the order, I was told no one had picked it up. Therefore, who knows when that would occur. I canceled the order. Clearly, I’m paying for a service with target membership that includes free same day delivery, but it was not explained , it went thru a contracted company and you are at the mercy of a shopper to fulfill your order.
Well it's been awhile since I wrote a review It's still rough Time to time but overall I make quick fast money.I do hate some things about it still #1 exclude friendlyness is the worst feature it needs to go ASAP No increase pay because of weather this application can be Aplus status please fix error check out
Maat TUnited States · 1 review · Experienced 2025-02-08 ·
★★★★★
Shipt’s Unfair Policies Set Shoppers Up…
Shipt’s Unfair Policies Set Shoppers Up for Failure
I’ve had an incredibly frustrating experience with Shipt’s policies, especially as a new shopper. The way they handle timing issues is completely unfair. If a customer doesn’t respond or suddenly asks for additional items after the shopping is already completed, it puts the shopper in a tough spot—yet Shipt penalizes us for the delay.
Even worse, they often assign two orders that are supposed to be shopped and delivered within the same time frame. This makes it nearly impossible to be “on time,” yet Shipt holds it against the shopper instead of acknowledging their unrealistic scheduling.
Shoppers are doing their best to provide great service, but the lack of flexibility and understanding from Shipt is disheartening. Instead of supporting their shoppers, they seem more focused on punishing them for things out of their control. Shipt needs to reconsider these policies if they truly value their shoppers.
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JODE SONSUnited States · 1 review · Experienced 2025-02-09 ·
★★★★★
THEY NEVER CANCELED MY ACCT- I HAVE PAID OVER $600
I have paid over $600 because it was NEVER CANCELED AFTER I CONTACTED THEM!
So disappointed. I signed up for the 2 week free trial 4 years ago and tried to cancel it before the 2 weeks was up. I was on hold for over 45 mins twice and then I finally just emailed support (I could not cancel on the app/website because if was a trial). In the email I confirmed I wanted it canceled, date, name, number and my email. I assumed they would do it. Well never assume! Dumb me... 4 years later I am paying my credit card and see they are still charging me $14 a month! That is over $600! I know some of this is my responsibility but I canceled, have never used it and have never seen one single contact from them since the trial to indicate anything differently.
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