Order everything from groceries to household essentials for delivery to your door.
Shipt (shipt.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 136 of them were added in the last 12 months. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Consumers frequently encounter frustrating delivery delays, where orders are pushed back multiple times throughout the day without clear explanations. Many people also mention unhelpful customer service and support agents who repeatedly fail to resolve missing items or billing discrepancies. Though some customers faced severe difficulties, a few reviewers mentioned having smooth experiences with reliable deliveries. These happy consumers noted that certain shoppers were exceptionally polite, prompt, and efficient when handling grocery orders successfully. Other buyers noted that routine orders sometimes arrived on time and consistently met standard expectations without problems.
Auto-generated from all reviews of this business. For reference only.These people in the customer service department are useless!! No wonder why you got sued Shipt!! Your business is beyond pathetic and you’re ripping people off. I will never recommend you. Instacart beats you by miles. And instacart is fair, unlike you!! Hopefully, you go out of business!!
There driver are thieves, they will put your order in another door take picture and update successfully delivered, then you will be fighting for refund and replacement, in my case, the delivery picture is totally different from my door, target denied refund and replacement, I order a ninja blender and the shopper thinks he/she has get away with it, spiritually I will fight for my money back, that’s my hard earned money and Shipt driver stole my blender
Wrongfully delivered after clear communication about putting my neighbors apt . My door faces her door so I sat outside waiting and the driver confirmed she would deliver to my correct address (I have the receipts to prove she confirmed) also the door she sent isn’t my door or my neighbors. Huge scam. Refused to give me a refund even with receipts
Shoppers are usually polite and try to please the customer. But I am furious that Shipt app does not let you see your original order after delivery - you can only see what was delivered. I have often seen items missed, but can't go back to my original order to verify. Did the shpper screw up, or did the app, or did I? I'd like to know!!
The worse experience ever. The driver never arrived at the right complex. I keep telling him the right address which a minute from where he was. My A/C is out and I purchased a fan so that my baby wouldn't be hot and could rest through the night. I called customer service and they completely ignored me
I needed some specialty cables for an emergency project. I bought some small items that were unavailable for pickup from Best Buy, and they used Shipt as their shipping company. The driver apparently couldn't figure out how to deliver to a business, because I found out the next day the item was returned. I would get a refund in 10 days. What a joke of a delivery service for Best Buy to use. I'm ordering from Amazon; they've never had a problem delivering.
No one knows what the hell is going on at the company. Why the hell does Best Buy use them to deliver products that are not in their immediate inventory at Best Buy. Appointment window isn’t accurate and per Shipt delivery drivers can refuse an order.
I bought an item and it’s literally walking distance from me and it’s been 3 days and I still got no package and all the company can do is say sorry horrible service to use
They were good while they lasted. Gone are the good old days over the pandemic Shoppers actually got decent shop/deliver grocery orders... not the case anymore. They've changed heads several times in recent years, and half the orders popping up are ridiculous doordash crap that pays $5. Mostly outsourced support like everyone else, that barely answers coherent. Wasted time ordering a new card for nothing.
i wish i could give NO STARS. I was told delivery would be within 2 hours. THREE AND 1/2 HOURS LATER, i received NO word and could not get in touch with them!!! Had to cancel order and go elsewhere.
I just started a Shipt membership. First 3 orders were cancelled. 4th order took an hour longer than when driver left the store. The time of arrival kept changing. At least 7 times. Order had ice cream in it. Arrived melted. 5th order was a gift to my Step-mom in another state. Order was delivered to wrong address or driver stole it. Said delivered, but she never received. 5 strikes. Cancelled. Do better
They are constantly changing my delivery time to much later than originally promised. I have all the delivery services and this one is by far the worst!
Hello I am a shipt shopper and have been for about a year I really wish that shipt would not have their fee for shipt customers as delivery fee when they are not the one delivering and us shoppers are not getting that fee. We only get the fee you pay us and if you tip. Please be mindful when doing your order and think of who really is taking good care of you. Thank you.
Ordered Wednesday evening at 5PM for an 8PM-9PM delivery slot. Waited till after 9PM and was notified the delivery would be delayed until the morning. Now mind you - part of the order was my dinner. Tried to stay positive and chalked it up to folks do not want to work late anymore and no drivers shoppers were available. New delivery time was 8AM-9AM on Thursday. Time rolls through and I get a message - "I've finished shopping for your order. I'm on my way and will be there soon!" Then I get - "Forgive me I've gotten turned around with the navigation. I do believe I may be in the vicinity - Shipt: Melodee delivered your order." Finally - "I've gotten late because I did not have the proper location - I'm speaking with an adjacent place - Order is Cancelled". Now mind you this was my dinner from the night before plus some shopping items. Order was charged as if delivered. Spent several hours calling - their phone lines were down, spent significant time with Help Desk support. Best offered was to cancel the charge and $10.00 Point is beware, Customer service is not as good as it would appear on here. There are challenges with service from all these delivery services. If you are expecting something important, better to rouse yourself up and go get it.
I'm a poor student & single father of 2. Bought a large shipt gift card for a good deal from a legit retailer to get more groceries than I normally could for cash. I attempt to use the gift card and they freeze my account. They tell me to send in documents to verify my identity, address, and the validity of the gift card. I send everything in that's required within minutes and explain to them that I have no other money I bought this gift card to feed my kids and I. Its now been 2 weeks. Still dont have my gift card, still cant use my account and nobody will respond to me via customer service. Filed with the BBB & just filed with my state's consumer protection agency... DONT EVER USE SHIPT FOR ANYTHING. IVE NEVER FELT SO PICKED ON BY A CORPORATION IN MY LIFE.
Every time I try to use Shipt, they invariably cancel the delivery time numerous times. They can't seem to get anyone to work so that they can schedule appropriately. DoorDash and Instacart are much, much better, and I don't have the issue of multiple cancellations. If I could give less than a 1 rating, I would. Exceptionally poor & frustrating customer service!!
I accepted an order shop for the one item spent the next 45 minutes at the checkout trying to figure out why the barcode wouldn't scan with an inexperienced representative on the phone and after my patients wore out I had them remove the order and they offered to pay me $5 for my hour of my time I would not recommend this app to anybody
DON’T WORK FOR SHIPT I wish I could give negative 1 because Shipt don’t like to pay their delivery workers til they feel like it
Ordered a package from Best Buy, paid next day delivery. Shipt couriers did not pick it up for 5 days at the store. The store wouldn't release the package to me because it was awaiting courier pickup. Best Buy auto cancels after 5 days, and the sales people told me the package had been opened and now on their sales floor at full price, but it was out of stock on the floor. Longmont, CO Shipt couriers did not pick up a prioritized incentivized package for 5 days that was a 10 minute trip down the road, and Shipt had no way of letting customer pick it up ourselves. Possible fraud for someone between the store and the couriers to let packages "slip" in the system.
I absolutely do not reccomend working as Shipt shopper. You will never achieve a consistent high rating. Shipt's exploitation of shoppers is shameful and they will treat you like trash. See for yourself if you don't believe.
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