Order everything from groceries to household essentials for delivery to your door.
Is Shipt legit?
Shipt (shipt.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 136 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently encounter frustrating delivery delays, where orders are pushed back multiple times throughout the day without clear explanations. Many people also mention unhelpful customer service and support agents who repeatedly fail to resolve missing items or billing discrepancies.
Though some customers faced severe difficulties, a few reviewers mentioned having smooth experiences with reliable deliveries. These happy consumers noted that certain shoppers were exceptionally polite, prompt, and efficient when handling grocery orders successfully. Other buyers noted that routine orders sometimes arrived on time and consistently met standard expectations without problems.
Auto-generated from all reviews of this business. For reference only.
What people say
C
CoopUnited States · 16 reviews · Experienced 2025-09-26 ·
★★★★★
Use with caution and awareness
Use with caution. If things go perfectly then it’s great. If you have problems with the order their default resolution is posting a credit your “account” which expired in 30 days. This means you paid for groceries that are damaged or missing but they are not compelled to offer a refund for that money. It is an unacceptable practice. Instacart and reputable companies credit your credit card. Shipt needs to reconsider how they handle problems. The first response should be refund. Not an expiring credit. I am leery to use this company going forward since I had to fight for a real refund.
Candance LovingUnited States · 1 review · Experienced 2025-09-25 ·
★★★★★
Disappointment
Usually I don’t have issues, but from time to time Shipt likes to hold money and claim your bank account is the issue. When in fact SHIPT can’t fix the technical issue they have with the banking system. Working in IT, (shipt being my part time) I know it could be a glitch or some kind of technical glitch but they shouldn’t blame the customer! Accountability and transparency is something the company should try to embrace more!
B
BrightnessUnited States · 20 reviews · Experienced 2025-09-21 ·
★★★★★
Refusal to Delete Account
Today was my first time using Shipt but it wasn't my choice, but Targets (they own them and use them for local deliveries). Using Shipt had been the very worst experience I havd ever had with any delivery service due to multiple reasons. 1) I got no tracking emails about my pack; 2) My package was delivered to the wrong address and I had to walk around my community looking for it due to no identifying information on the delivery picture I received; 3) Just to find out where my package was I created a Shipt account with no membership attached, but now they refuse to delete that account. I spoke with a live agent that said it would he deleted in about 45 days only yo receive emails that they can't locate the account. I just can't with these businesses holding on to our information to inflate their numbers of customers using their services or buying their products. Deleti6an account with Shipt shouldn't be this complicated.
C
CHUnited States · 2 reviews · Experienced 2025-09-18 ·
★★★★★
Order food early afternoon they keep…
Order food early afternoon they keep rescheduling it’s been 5 hours and my grocery are still not here.
e
elizabeth cameronUnited States · 8 reviews · Experienced 2025-09-17 ·
★★★★★
Terrible customer service
Every hour they sent me a text saying it would now be an hour later than they said. I called and they said they couldn't find a shopper yet. After the second change in delivery time I called and got an off-shore woman who said, "Don't worry, you're top priority." An hour later, they move the time forward again. I call and get an off-shore guy and this time I cancel. But it's not the right amount . Guy is useless, repetitive, not listening. I have to call my bank and now tomorrow I'll probably have to call again. I had been, initially, so happy about escaping from DoorDash and Instacart. Ha. This was in Cincinnati. Horrible, time-consuming experience.
Kara DouglasUnited States · 1 review · Experienced 2025-09-16 ·
★★★★★
Delivery was a disaster the driver told…
Delivery was a disaster the driver told me they would fix it and told me they delivered the package after I had to reach out again and they didn’t actually deliver it just ghosted me, online customer service sucked they ended the online chat before anything was resolved no help at all would give them zero stars if I could
Angie RaymerUnited States · 2 reviews · Experienced 2025-09-16 ·
★★★★★
Driver was taking over 2 hours....
Driver was taking over 2 hours..... over an hour late. Wouldn't answer their corporate people or our texts. Was driving all over and then just stopped moving. They tell me it was shopped and driver isn't responding, just....wait. 11pm, to my daughter's college dorm, because she's sick. This is absolutely disgusting.
MattUnited States · 1 review · Experienced 2025-09-12 ·
★★★★★
Don't ever deliver for this company
Don't ever deliver for this company. They are corrupt and shady.
T
Tori RoseUnited States · 3 reviews · Experienced 2025-09-10 ·
★★★★★
No support for shoppers
No support for shoppers
They side with customer every time.
I hate working for shipt!!! What an awful distrustful company. The chat is full of AI bots and it's almost a totally fake company.
Don't buy from shipt or use their services please!
Mallory CUnited States · 1 review · Experienced 2025-09-03 ·
★★★★★
Absolute garbage company
Absolute garbage company. Took my money and then put a hold on my account. Then they cancelled my order and put a hold on my account. They refused to tell me why and said I had to email some obscure department to get a response. Unreal. And I have spent thousands on Instacart. Wanted to give Shipt a chance. Waste of time.
K
KrissyUnited States · 3 reviews · Experienced 2025-09-02 ·
★★★★★
Untrustworthy company and an overall scam
Absolutely TERRIBLE company and service. This is the second time they decided not to deliver my items. I received no phone call, no communication. My items were picked up from the store, never delivered, and returned to the store. I have over 20 cameras and was home all day. The driver NEVER attempted to deliver the items, but simply returned them to the store and the store cancelled my order due to this. Absolutely horrible customer service and an untrustworthy company.
Maggie PhillipsUnited States · 1 review · Experienced 2025-09-03 ·
★★★★★
Horrible company to work for. Unfair rating system
Horrible company to work for they don't pay well and the reviews system sucks you can have 94 5 star reviews and any customer that is trying to scam them to get there money back can easily rate you one star and go from 5 star to 4.8 and then when you get to 4.7 you lose your job. It's ridiculous and causes so much anxiety especially for the fact that you cannot see the reviews to even improve if needed to.
Precision Body EngineeringUnited States · 1 review · Experienced 2025-08-16 ·
★★★★★
Delayed my simple $31.00 order twice
Delayed my simple $31.00 order twice. Then they decided to push it off until the next day. Why the EFF would you take the order and tell me TWICE delaying my order into the next day especially when the order came in long before 8 PM? You people are, in one word, PATHETIC. Customer service.....what service? No one takes the call as you're on hold for eternity because they are PATHETIC. This is undoubtedly a blue company with even more blue workers who simply cannot do their one and only job yet demand more than they'll ever be worth. Again, PATHETIC.
Heather Vincent-RichichiUnited States · 2 reviews · Experienced 2025-08-16 ·
★★★★★
Worst Delivery Service
Driver "Billie" canceled my order with no communication and lied saying it was undeliverable. Now I don't have the order and im out $60. First and last time I waste my time ordering from target. As much as I dislike Amazon at least you get those deliveries. Also the customer service agent was zero help and took zero ownership of the problem.
H
Happy CustomerUnited States · 2 reviews · Experienced 2025-08-16 ·
★★★★★
Very deceptive experience - Do not recommend
Very deceptive experience. Recently, the service has been getting worse and worse. I had my last order canceled without any message from my shopper, who didn't read my note about the address. Instead, they immediately called Shipt service support, who then advised canceling everything without informing me. This all happened in about 20 minutes, without my knowledge. I would really recommend going somewhere else if you haven't paid for the full year yet.
A
A. AllenUnited States · 3 reviews · Experienced 2025-08-11 ·
★★★★★
Customer-Friendly???
First thing, I confirmed that my retailer, Safeway, was partnered with Shipt. I read through all the "Exceptions" before creating my Order through Shipt, which took me almost 1 hour--OK for a first-time. However, upon check-out, my method of payment, SNAP-EBT (food stamps), was NOT accepted, and I immediately called Shipt's Customer Svc. for clarification. I reached a surly young man who was completely unconcerned with my situation. When I suggested he report this issue to his management for correction or mitigation, he basically blew me off. Of course I canceled my Order. I also let Safeway know of my experience.
Rod HinesUnited States · 3 reviews · Experienced 2025-08-06 ·
★★★★★
Formal Complaint Regarding Unfair Account Deactivation by Shipt
To whom it may concern,
I am writing to formally file a complaint regarding the recent deactivation of my Shipt Shopper account. I believe the decision to permanently disable my account was both premature and unfair, and I would like to bring to your attention the lack of clarity, flexibility, and fairness in your current deactivation and performance review processes.
I signed up with Shipt approximately 3–4 weeks ago. At first, things moved slowly due to limited order availability in my area—even after updating my schedule and adjusting delivery zones. I often received orders outside my selected region, which made it difficult to stay consistent early on. Nevertheless, once orders began coming in, I quickly adapted, completed multiple deliveries, and built up my stats and experience in a short time.
The issue arose when I accepted multiple small orders—around five at once—and fell behind, which impacted my on-time percentage. I acknowledge that error and take full responsibility for the learning curve. However, I assumed, based on my understanding of the Shipt Shopper Agreement and guidelines, that I would have a fair opportunity to correct my stats by continuing to deliver on time. Instead, within less than two days, my account was permanently deactivated.
The explanation I received was vague. I was told I had violated policy guidelines, but the only concrete reason provided was that my metrics had dropped below a certain percentage. As a new shopper, I was not given adequate time to recover my performance. I had already begun making consistent, on-time deliveries and had even received preferred status from several customers—clear indicators that I was improving rapidly and providing quality service.
This decision feels especially unfair given that:
I was actively working to correct my performance.
I was never issued a formal warning or provided with coaching or feedback.
I was still well within the onboarding and learning phase.
To make matters worse, the rating system is flawed. A single poor rating—whether from a dissatisfied customer or store employee—can negatively impact your account without any context or way to dispute it. I’ve personally experienced being followed around stores while trying to shop professionally. In those moments, I remained respectful and focused on my job. Yet Shipt’s system allows anonymous feedback that can be weaponized against shoppers without any oversight or accountability.
This experience has shown me that Shipt does not prioritize its shoppers. There's no room for human error, no grace period for new drivers, and no real support system in place. I strongly advise others to consider alternative platforms that offer better transparency, more reasonable expectations, and actual support for their drivers.
I intend to escalate this matter further and file formal complaints through appropriate channels, as I believe this was a wrongful deactivation with underlying bias.
Sincerely,
Rod H
S hernandezUnited States · 1 review · Experienced 2025-08-04 ·
★★★★★
I would give them no stars
I would give them no stars, but this site wo t let me. I placed an ordered today for $273.44. They out a $315 hold on my checking account that will take days to come off. I placed the order at 12:50 pm with a delivery time of 3-4 pm. Got a confirmation text at 2:20 saying the shopper was on the way to the store. Since I hadn’t heard from the shopper for any substitutions, I tried contacting her only to be ignored. At 4:47, I got a text saying they were changing my delivery time to between 6-7 pm when I will not be home to receive it. Called the number to demand they bring my order before six and because the account is in my husband’s name, they refuse to talk to me! Now, I have no money for groceries and an order they are trying to cancel on me!! DO NOT USE this service!!!!! They are HORRIBLE to work with!!!
Sphinx LynxUnited States · 2 reviews · Experienced 2025-07-20 ·
★★★★★
Driver spat at my front door; customer service was unhelpful.
Their delivery driver literally spat something out, on or near my order right in front of my front door camera and then when I complained about this incident via email, I received no help from their customer service.
Carlos AlvarezUnited States · 3 reviews · Experienced 2024-10-07 ·
★★★★★
DO NOT TRUST THIS COMPANY.
Be very careful with this company.
I had an account with a rating above 4.5 and accepted an order. When I went to deliver it, it was nighttime and the location was extremely dangerous, far from the city and next to a prison. I left the package at the address provided, took photos, and then support called me saying the customer reported I hadn’t delivered the package to their home.
I explained and showed that it was the correct address, but they still deactivated my account. I wasn’t going to return to that area—it was too dangerous. Still, support didn’t care and permanently removed my access to the system. Since then, I’ve never been able to take another order with them.
This happened right here in Miami. Honestly, if something had happened to me, I believe support would’ve just deleted my account and washed their hands. Even after multiple calls, their customer service was terrible—and they even blocked my number so I couldn’t contact them again.
DO NOT TRUST THIS COMPANY.
And DO NOT keep your money inside the app—your safety comes first.
Mucho cuidado con esta empresa. Yo llevaba mi cuenta con mas de 4.5 y acepte una orden y cuando fui a entregarla era de noche en un lugar super peligroso y alejado de la ciudad al lado de una prisión. Puse la orden en la direccion indicada y luego me llama el soporte y me dice que el cliente había dicho que era no había dejado el paquete en su casa. Yo to e fotos y era la direccion correcta. Despues de esto desactivaron mi cuenta. Yo no iba a regresar a ese lugar porque era muy peligroso pero el soporte por mas qué le explique solo desactivaron mi acceso al sistema y mas nunca he podido realizar una orden con ellos. Eso paso aqui en Miami. Creo que si me hubiera sucedido algo el soporte solo hubiera eliminado mi cuenta y se hubiera lavado las manos. Aunque llame varias veces La atencion del soporte siempre fue pésima y bloquean ademas hasta tu número para que no puedas llamarlos mas. NO CONFIEN EN ESTA EMPRESA. Y NO MANTENGAN SU DINERO DENTRO PRIMERO ESTA SU SEGURIDAD.
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