Order everything from groceries to household essentials for delivery to your door.
Is Shipt legit?
Shipt (shipt.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 136 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently encounter frustrating delivery delays, where orders are pushed back multiple times throughout the day without clear explanations. Many people also mention unhelpful customer service and support agents who repeatedly fail to resolve missing items or billing discrepancies.
Though some customers faced severe difficulties, a few reviewers mentioned having smooth experiences with reliable deliveries. These happy consumers noted that certain shoppers were exceptionally polite, prompt, and efficient when handling grocery orders successfully. Other buyers noted that routine orders sometimes arrived on time and consistently met standard expectations without problems.
Auto-generated from all reviews of this business. For reference only.
This company employs thieves. I paid for items that was never left with my order. My order was also almost 2 hours late, after I paid a fee for a certain delivery time. I have contacted Shipt, they blame the other business. It has NOTHING to do with the other business, because I had purchased them. There was also no contact with the shopper but 1 time when she called me, she claimed her phone wasn't working. I didn't even receive any texts like I normally do! I also received items I didn't pay for. Such a HORRIBLE experience. I use this business quite often, but will not be doing that as much in the future. The lady shopper I had must have needed the items I paid for more than me. She's a THIEF that this company employs. Shipt does NOTHING to help.
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Kayden NelsonUnited States · 1 review · Experienced 2026-01-03 ·
★★★★★
DROVE BACK WITH MY ORDER
Wish I could give zero stars I am sick with a sore throat and asked them to get me my medicine at target and they took 2 hours later than usual and then i checked and they turned around?!?!?!!?? And drove back making the excuse “I couldn’t get in” when they can ask for help defiantly won’t ever use them again
Our shopper today was Shelemiah. She took the time needed to do a few substitutions, sent pictures of items, which helps me lots ! We live in an RV park, so I send a map to make it less frustrating for shoppers.
She didn't get lost and got here in great time !
She is polite, prompt, and efficient. 5 Star Shopper !
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Cheri · 1 review · Experienced 2025-12-31 ·
★★★★★
Ordered in the am
Ordered in the am. They kept postponing my delivery time. It’s getting close to the store closing. I called Shopify to make sure they would be able to deliver tonight. They said yes. I belonged to Shipt before and this is why I canceled my membership. I decided to try again. No chamge. When I normally shop online it seems the stores use Shipt without a membership. I tip 20 percent even when the shopper has made some errors. They deliver fast. Now I have a membership and no delivery.
C
C T · 1 review · Experienced 2025-12-30 ·
★★★★★
Shipt never on time…usually days late
Why is there not an option to give a zero star review?!? This company literally can’t deliver on time. I have had 95% of my orders from Target delayed and it is one excuse after another. Target is not doing itself any favors by partnering with this company. If you can’t fulfill the orders as promised then for the love of God get out of the business.
My preferred shopper was unavailable today so Shipt paired me with Angel the shopper and he was extremely lazy. He did not look for my items at target. He decided to cancel my entire order (items out of stock). So I placed a pick up order through the same Target, for the same order and got every single item. Target employees actually look for the items. I do not recommend Angel as a shopper and truly hopes he get reprimanded for doing a terrible job. Why be a Shipt shopper if you don’t look for items?
J
Jennifer Willoughby · 1 review · Experienced 2025-12-24 ·
★★★★★
Total let down, grinch!
I placed an order at 9am when Target for delivery of 11am. The delivery time got pushed back each hour until store closed. These were Christmas presents and food for Christmas. This was the 2nd time, 2 days in a row. Disappointing that it took 10 hours only to be told they can't complete the order and it is too late to go somewhere else.
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Keya Kuru · 1 review · Experienced 2025-12-23 ·
★★★★★
Shipt sucks!
Shipt sucks!
No shopper picked up my order which defeats the entire purpose of getting your groceries delivered in a certain time frame
Most of the time I don't have an issue when I order, especially since they added the tracking while in store. My issue is when it does get delayed you get no reasoning. I'm sitting here waiting on my order that has been delayed twice and I have no idea why. Like seriously would it be hard to send a note that says something like delayed due to weather, delayed due to high demand, delayed due to no drivers in the area, etc.
It is the not knowing while you sit around twiddling your thumbs that irks me to no end!
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Chris Baker · 1 review · Experienced 2025-12-20 ·
★★★★★
Unhappy 🙁 customer
I used shipt many times and had no problems. Today, I had an order come and one of my items was broken. I called customer service and they let me know that they could not replace the item because they don't do that. They said they could credit my account or credit shipt themselves. I did choose to credit my account! However, I needed the item now and it would take 7-10 days for it to credit my account! I am ending my relationship with them!
O
Owner · 25 reviews · Experienced 2025-12-18 ·
★★★★★
Get a Clue, Meijer…Stop using Shipt!
One of these days, perhaps Meijer will recognize that its partnership with Shipt is negatively impacting its reputation due to consistently poor shopping and delivery experiences. My delivery window was changed three times today, originally scheduled for 4:00 p.m. Each hour, the delivery was pushed back another hour and ultimately rescheduled for 8:00–9:00 a.m. tomorrow. We’ll see how that goes.
After this experience, I will be returning to Kroger. Their use of refrigerated trucks, in-house staff, and reliable delivery service has consistently met expectations. They are always on time and issues are minimal—such as occasionally smashed bread, which is manageable. What I cannot tolerate is a lack of reliability.
Order rescheduled during window when it was due to arrive.
M
MIKE BAXTER · 4 reviews · Experienced 2025-12-15 ·
★★★★★
I wanted the delivery to be between…
I wanted the delivery to be between 4-5. I got a notice at 2:00 they were getting my order. I told them it was too soon, I wasn’t home and I don’t want the food sitting around unrefrigerated for that long. She said she’d cancel it. I said no, I still want the order. She said ok. Then, 3:30 I got a message the order was canceled. I called Shipt and they said, the order was canceled (I knew this!). Then they told me to go back and reorder everything! That’s crazy, now it’d be at my house later than I want it!! I asked for a supervisor, they said please wait no longer than three minutes. Over 15 minutes later he got back on the line to say they’d give me a $10 refund. Refund, on shipt, how would I use that?? I was in the phone with them 45 minutes. Crazy.
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Lexi Dice · 2 reviews · Experienced 2025-12-16 ·
★★★★★
Afraid of snow?
Target used shipt I guess for a package I ordered. They drove to my house, saw snow on the ground to the front door, marked it as undeliverable and canceled the order. When it would take 3 steps. No it’s refunded and I have no package. Thanks a lot pos
J
Jennifer Melton · 1 review · Experienced 2025-12-14 ·
★★★★★
Shipt Puts a Hold On Your Money! Don’t Do It.
I ordered a delivery order through Meijer yesterday. Still have not received my order. It went from being delivered yesterday from 1-2, to them rescheduling it by the hour. I finally called when it got rescheduled for 9-10 pm. Rescheduled it for following day between 8-9 am, still got rescheduled 😡. No reason it couldn’t get delivered this morning. I will never order through them again. Oh btw, they put a hold on your money, and can take days to get it back. This was absolutely not worth it. Go with Kroger instead! I never had an issue getting my orders, and they don’t put a hold on your money either. Rating for Meijer and Shipt is an F.
No no hell no I placed a order for Target and I promise you these people is slow as heck my order was placed at 1:47am to be delivered at 8-10 my order has been changed 3 times and it would have been 4 times if I didn't cancel slow unprofessional shoppers dump ass platform.... Use doordash or Uber eats for delivery because you'll be waiting til the next day or later in the week before your order is really delivered. Period Pooh
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Jennifer Oxley · 1 review · Experienced 2025-12-10 ·
★★★★★
Horrible!!! Never delivered!!!!
Ordered at 12:26 pm and was to be delivered by 4 pm. Shipt continued to push out the time. Never responding!!!! Texts sent to me that order was moved to 5-6 then 6-7.
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Rie · 2 reviews · Experienced 2025-12-07 ·
★★★★★
As a driver for shipt it amaze me how…
As a driver for shipt it amaze me how when you do an order in another state close to you and item is not available all they want to give you is $5 for your time when driving to location could cost more then that five they award such a pain in the rear to work for a company that doesn’t value the shopper gas or time when clearly they can see where you coming and going from in the app make it make sense pay the shopper more for cancel order that’s is time waste and gas as well and wonder why they have so many promo going to try to keep driver wanting to drive it’s not worth the hassle
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NOwayShipt · 2 reviews · Experienced 2025-12-06 ·
★★★★★
Traverse City MIchigan Meijer Shipt Personal Shopper
Traverse City MIchigan Meijer. Her name is Macy a personal shopper that turned out to be a nightmare. Meijer ended up refunding the entire order after this person somehow racked up 16 packages of lunchmeat when we only ordered 2 . I caught the mistake and told Macy not to proceed they are way overcharging and it’s for my 90 year old mom. Macy refused to stop, or call to try and correct the situation, would not reason, and then proceeded in a text chain that Shipt can see say things like” why don’t you get off your lazy ass and shop yourself?” Another good one was “ I didn’t know if was an old lady until yr dumb ass said something, if anything you are a scammer.” Shipt does not align with Meijer. Not by far. Meijer needs to rethink their subcontractor that is doing this. It was a reflection of Meijer. Meijer did something about it. Shipt was the problem and just seems they can do better than have a company that has such low standards. Plus you have to call to a foreign country to get help and can barely understand them. UGH! Not a convenience, not by far.
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Alicia VacantiUnited States · 1 review · Experienced 2025-12-02 ·
★★★★★
Delayed every hour until I cancelled
I placed my order early afternoon and when placed my order was scheduled to arrive at 3-4pm. I received messages every hour until I finally cancelled that it was delayed last time from 8-9pm. If I wouldn’t have cancelled I don’t think I would have seen it for I don’t know how long. Soooo disappointed I could have ordered else where and have had my items. Deleted app!
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