Order everything from groceries to household essentials for delivery to your door.
Is Shipt legit?
Shipt (shipt.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 136 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently encounter frustrating delivery delays, where orders are pushed back multiple times throughout the day without clear explanations. Many people also mention unhelpful customer service and support agents who repeatedly fail to resolve missing items or billing discrepancies.
Though some customers faced severe difficulties, a few reviewers mentioned having smooth experiences with reliable deliveries. These happy consumers noted that certain shoppers were exceptionally polite, prompt, and efficient when handling grocery orders successfully. Other buyers noted that routine orders sometimes arrived on time and consistently met standard expectations without problems.
Auto-generated from all reviews of this business. For reference only.
What people say
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Sam美国 · 2 reviews · Experienced 2026-02-22 ·
★★★★★
Horrible lying customer service offers…
Horrible lying customer service offers me a trial for their 360 subscription so I decided to try it out since I wanted same day delivery I ordered my shopper was getting ready to cash out my items and then they canceled with no explanation! I reorder THE ITEMS AGAIN directly after for SAME DAY DELIVERY WE ARE NOW INTO THE NEXT DAY AND STILL NO ORDER HAS BEEN DELIVERED INSTEAD I KEEP GETTING MESSAGES FOR DELAYS. The storm is not an excuse because I ORDERED several hours prior to storm starting!
Lower Your Expectations or Pretend This Is a 5 Dollar Delivery Co.
I was optimistic about using Shipt, but I wish I'd lowered my expectations instead. What a weird company and an equally bizarre experience. I wish I had looked up the reviews here, and on other sites prior to my using a grocery delivery "service". It's not that it's that bad, but it was not as great as I thought it would be. It seems like this is now becoming the norm across the board regarding these types of online services/independent vendors. It's like how we all are paying top dollar now for Taco Bell or McDonald's. Kind of a sad state of the world now I don't mind saying here at all. Total bummer.
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Golden Blossom美国 · 1 review · Experienced 2026-02-15 ·
★★★★★
awful & unprofessional customer service
I usually have good experiences with shoppers who are thoughtful and proactive—which is why I typically tip 15-20%. However, today was a very negative exception. ( and one in December 2025) I scheduled a specific time for my delivery. The shopper ignored this, and attempted to arrive 3 hours early; ignored my in-app messages. When she later claimed my messages didn't come through, it felt dismissive, and her explanation for the error felt dishonest rather than apologetic. Shopper decided to some time between (5-7pm) to cancel my order but Shipt never notified until checked around initial time requested, if order was on the way. Shipt didn’t bother to restaff my order and all “Manager” could do was give me a $50 credit and my initial debited amount would not show up as refunded for up to 10 business days “depending on the bank”. And I had to escalate the issue to a “manager” because the customer service rep. appeared unfazed by my concern, and said all they could was refund. He also tried to wash Shipt’s hands of the responsibility of contracting with such an unprofessional shoppers. I had to resubmit a new order and bc it was already late in the evening no one else was available, or my account was blocked, so I didn’t get the order I placed because a shopper failed to follow instructions for some reason and thought it was okay to do so. So now I had to rescheduled the groceries I needed for the next day. How will that experience go? How awful and irresponsible is this business and its staff.
This was unprofessional and made the delivery stressful.
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Dominique Smith · 1 review · Experienced 2026-02-14 ·
★★★★★
They don't deliver when they say they…
They don't deliver when they say they are going to deliver. My order was supposed to be delivered between 9 am to 11 am, now it's supposedly going to be delivered at 1 pm, 1 pm, 1 pm!!!!! That's unacceptable!!
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Heidi1976United States · 4 reviews · Experienced 2026-02-13 ·
★★★★★
Zero stars
If I could give it zero stars, I would. Used to be great about 4 years ago, now? You're lucky to get your order, your FULL order on the same day you order. I have had to cancel my orders numerous times. My grocery order has been sitting there since 2pm (it is now almost 8pm). Customer service is a joke. DO NOT get an annual membership, it is a rip off. Also items look like they are on sale when you put them in your cart, then when you get your receipt, the items were not on sale. I feel like this company is bait and switch. Contacted the BBB as well as blasting them anywhere I can that they are a horrible company.
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Randy · 7 reviews · Experienced 2026-02-08 ·
★★★★★
Order was 5 hours late and had to cancel
Made an order that said would be delivered between 6-8pm. Which turned to 8-9pm. Which turned to 9-10 pm. Waste of time. I’ll never rely on them again.
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catmomUnited States · 2 reviews · Experienced 2026-02-09 ·
★★★★★
They don't always comply with their offers! BEWARE!
I had a bad experience with their offer of $15 rebate for 2 orders over $80 during the month of January 2026. As it happened, one item was out-of-stock on the 2nd order, so it ended up about $1.50 short. This was beyond my control and no mention of any out-of-stock disqualification in the terms. I would not recommend them.
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Lisa · 2 reviews · Experienced 2026-02-07 ·
★★★★★
Was good for years but going downhill
Was good for years but going downhill. This time I was charged for several pks of cheese and yogurt I did not get. With prices like they r ......
I have been a shipt customer for 8 years. Over the last week and a half, I’ve had repeated issues with Shipt involving shoppers, billing, and customer service. I can’t drive due to health reasons, so I rely on Shipt for groceries. I’m extremely low-income and keep only a small amount on my debit card because Shipt requires a deposit to place orders when using EBT. On January 26, I was incorrectly charged $5.50 to my debit card instead of EBT. The shopper was also smoking cigarettes in the vehicle with my groceries. When I brought the order inside, my entire home smelled like cigarettes from just two bags. I had to wipe down the items and throw away the bags. I contacted support the next day via chat to report both the incorrect charge and smoke contamination, but the agent ended the chat after I explained the issue. I then emailed and never received a response.
Friday another shopper marked multiple items as “found,” then texted afterward saying he forgot them and asked me to give him cash at delivery so he could go back and buy them. Yesterday, I placed another order that was entirely EBT-eligible, yet I was still charged $18.48 to my debit card. I submitted screenshots showing the items were EBT-eligible. Customer service has been awful: the email representative was rude, offered no solution, and I was told they couldn’t refund. Since that email interaction, every time I try to use chat support, the moment I explain the issue, the agent ends the chat.
Shipt used to be reliable, but it has become completely unacceptable. Improper charges to my backup debit card, inappropriate shopper behavior, and support repeatedly disconnecting or refusing to help has created a serious hardship for someone who depends on delivery for basic food needs.
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Sean McGarry · 2 reviews · Experienced 2026-01-28 ·
★★★★★
I was a shopper for shipped
I was a shopper for shipped. I would take extra time to communicate with the customer and find a replacement item or wait in the store employee to find the item in the back storage. This would happen all the time and result in late deliveries. It might take you 50 minutes to deliver something that the app algorithm estimated would take 40 minutes. In addition the customers through using the ship app would see and be told something’s available when in fact, it’s not available in the store at all. I would never leave the store without checking with at least one maybe two employees to verify an item wasn’t available. If it wasn’t available, I would take pictures and help them locate a similar product. A good example of a late delivery would be customer order a book that definitely wasn’t in stock even though the shipped said it was. The customer requested to cancel the entire order because of this I offered to look for a replacement book and take the time to go through the other books help them find something comparable, not only securing a sale for target but keeping the customer happy. Ultimately thesale was made and the order was fulfilled and delivered late. I voiced these concerns with customer service with no answer. No way to be addressed or fixed. Shipped takes no time or care into any of these situations that up late deliveries (according to their algorithm, not customers complaining) and fires you. I often the same people that receive late deliveries marked me as a preferred shopper while the company permanently banned me. Absolute terrible company to work for. I can’t warn you enough to not waste your time with these people. You will find yourself a high rated, and preferred shipt shopper with no work immediately.
In a most simple form, the responsibility of this job is to locate the items in the store, fulfill the order and deliver it. Shipt would rather unfinished and canceled orders rather than something arriving late( by 15 or 20 minutes). Shipt ratings will go down because the shoppers are not able to take the time to look for things or wait for them to check the back. This will ultimately result with shipped customers getting upset with so many failed orders and missing items and shipt is responsible and deserve there demise.
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Christine L. · 1 review · Experienced 2025-04-19 ·
★★★★★
Subpar
My experience with Shipt has been subpar. I don’t know why Target has this company for delivery! The shoppers I have encountered have been slow, inattentive, rude! And then expecting of a big tip. I always tip however how I tip is based on customer service. I’ve had orders not picked up after two hours, had the wrong items delivered, and had shoppers not want to bring the items to my door. I even had one shopper tell me that I could “come to the store and see how busy it is and how limited the stock is” which defeats the purpose of having a shopper. Very disappointing experience. I’m canceling my Target delivery service.
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Shannon BakerUnited States · 7 reviews · Experienced 2026-01-24 ·
★★★★★
1st and last time using this company
If i could give zero stars I definitely would. I placed an order at 556pm on the target app. Delivery time was 7 to 8. No none ever claimed my order. They use the excuse they are so busy and not enough drivers. You can't tell me in an almost 5 hour period no one was available? I don't believe that. I just think it was negligence.
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ShayUnited States · 1 review · Experienced 2026-01-25 ·
★★★★★
Unrealistic Expectations
I'd give them a negative 5 if I could. They clearly don't actually do the work, they're not put there in the field to understand the shopper experience because their standards are unrealistic. They set you up for failure, then penalize you! They deactivated my account and then kept me from accessing my earnings, money I thought I'd have access to when I was ready to withdraw it and now I have to wait a week. They are a bunch of clowns and will eventually disappear because drivers will get tired of their BS! Customers don't understand the work that goes into hustling for these orders and many of them don't tip at all! I received a .01 tip from someone. People are cruel and evil and I do not want to work for a company who protects cruel, evil cheapskates.
Ashley DameronUnited States · 1 review · Experienced 2026-01-23 ·
★★★★★
Shipt is terrible
Shipt is terrible. Every single time I've tried to use it with Target my order is delayed. The most annoying thing is they will just send a text every hour saying the delivery time has moved to the next hour, with no explanation as to why.
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Brooke LeeUnited States · 1 review · Experienced 2026-01-21 ·
★★★★★
I had to pay $9.99 extra for same day…
I had to pay $9.99 extra for same day delivery since i needed my item for my first day at my new job the next morning and it was apparently rescheduled to ship to me the same time im supposed to start my job. If i paid extra for same day delivery then i should have gotten it. Now i am going to get written up on my first day of my job just because of this company. Never doing this again!
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TerezUnited States · 12 reviews · Experienced 2026-01-18 ·
★★★★★
Billing Error Ignored and Repeated Scripted Responses
Shipt charged my credit card more than the total shown on my order receipt. This was a posted charge, not a pending or preauthorization hold.
I contacted Shipt multiple times by live chat and email and provided copies of the receipt and screenshots showing the posted charge. Despite this, every representative responded with the same scripted explanation about preauthorization holds and did not review the actual discrepancy. Requests to escalate to a manager were ignored, and one agent claimed a refund was issued when it was not.
The issue itself was simple. The problem was Shipt’s customer service process: no review of evidence, no escalation, and repeated canned responses that did not address the concern.
If you experience a billing issue that doesn’t fit their script, be prepared to spend a lot of time repeating yourself with no resolution.
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Rina Leto · 4 reviews · Experienced 2026-01-11 ·
★★★★★
Buyer Beware!!
Horrible company. Does not refund items unless they were incorrect or damaged. Cannot make any return otherwise. If you make a mistake or item doesn't work out, you cannot return it! I understand not returning food but I'm talking about home decor items. You just have to keep it no matter what and if it was expensive, you're simply out of luck. Buyer Beware!!
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Lucky · 1 review · Experienced 2026-01-08 ·
★★★★★
I’m a Shipt Shopper
I’m a Shipt shopper and have been doing it on and off for 8 years and I’m at the end of my rope with it. Shipt doesn’t care about the shoppers because they do everything in their power to pay us less per order with orders being bundled(when one customer is close to the store but the other is 20 plus miles away), tips being withheld or never coming through immediately, pay and mileage doesn’t add up, some customers will lie and rate you low or say that an item(s) were item is missing when really they got every item and they don’t want to do their job and investigate thoroughly. Whenever you put in a rating forgiveness, it automatically gets denied when all the evidence is on the app. The app glitches like crazy and we always have updates like everyday now which is ridiculous. Some customers will tip bait just so their order can get picked up and delivered. Customer support will lie and say that the metro is slow but in reality, Shipt is holding onto orders for a later time so it can be bundled or will send out orders to random shoppers or new and not place the orders in the Open Metro. If you have preferred members, we don’t get to see them because their orders is getting sent to other shoppers for no reason. Ever since Shipt had partnered with Target, the app/experience as a shopper has been trash because we can’t claim orders a day or days later like we use to back in the day and Shipt wanted to partner with a company to do same day delivery like we work for Target when we don’t!! Also to the customers wondering why your orders are being delayed is because Shipt likes to pair your order with another order as a bundle and the pay/mileage doesn’t make sense to take the order or some of yall are not tipping but don’t mind ordering over $100 plus worth of stuff from the store but yet you want someone else to do your shopping. As a shopper, we can pick and choose on what order we want to accept or not.
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A. Pittel · 1 review · Experienced 2026-01-08 ·
★★★★★
Horrible
my delivery was initially picked up on the first round the shopper went to the wrong store and started gathering the wrong things. She sent me a photo thanks goodness. I asked her if she could go to the correct store as it was a mile from the drop off it was a gift and I had it already prepared for her to go she elected to release herself from the delivery then for seven hours I waited for someone to pick this up I finally sent the person I was trying to surprise to get it do not use this service absolutely horrible and customer service cannot help their hands are tied.
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TERRY R. United States · 2 reviews · Experienced 2026-01-05 ·
★★★★★
So this is not the first rime has shorted me grocery items
So this is not the first time Shipt has shorted me items. Other delivery services have excelled where the have fallen short.
I ordered groceries today from a major grocery store in the area. After putting items away I realized they had shorted me multiple items amounting to significant amount.
I called the store and they made things right and did a fantastic job at customer service by correcting the issue.
So an hour later my wife goes to the freezer and asks where the pot pies were. Yes they also shorted me two more items. All of which were paid for per the receipt.
This is the last time I will use Shipt as I can’t afford to loose the excessive amount of money on products they fail to deliver.
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