Order everything from groceries to household essentials for delivery to your door.
Is Shipt legit?
Shipt (shipt.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 136 of them were added in the last 12 months. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently encounter frustrating delivery delays, where orders are pushed back multiple times throughout the day without clear explanations. Many people also mention unhelpful customer service and support agents who repeatedly fail to resolve missing items or billing discrepancies.
Though some customers faced severe difficulties, a few reviewers mentioned having smooth experiences with reliable deliveries. These happy consumers noted that certain shoppers were exceptionally polite, prompt, and efficient when handling grocery orders successfully. Other buyers noted that routine orders sometimes arrived on time and consistently met standard expectations without problems.
Auto-generated from all reviews of this business. For reference only.
What people say
M
Marissa美国 · 1 review · Experienced 2026-06-29 ·
★★★★★
I am extremely disappointed with my…
I am extremely disappointed with my experience using Shipt. My Target order was delivered earlier than the scheduled delivery window, and I was not home when the shopper arrived. When she called and said she was at my gate, I explained that I live in a gated community and asked if she could wait briefly for a vehicle to come through so she could enter. She told me she could not wait because she had other orders to deliver.
I contacted Shipt support while the delivery was still happening and specifically explained the situation and requested that I did not want the order delivered. Despite my request, the order was still delivered to my door anyway, and several items were missing from my order.
The biggest issue was not just the timing or the gate situation — it was that I reached out to customer support for help and felt like my concern was ignored. Customers should feel like their requests are being heard, especially when an issue is happening in real time.
This experience has made me question whether I want to continue paying for a Shipt membership. I hope Shipt reviews how situations like this are handled and improves communication between shoppers, support, and customers.
a
alex zamarron美国 · 1 review · Experienced 2026-06-25 ·
★★★★★
fired in june 2026 for a problem from 3 years ago
i just got fired last week for having a late delivery from 3 years ago. ive maintained a 4.9-5 star rating and havent been late on any deliveries. they are disrespectful in the way they take away income from people and dont give people chances. they also havent paid me out for the $75 dollars that is still in my account
J
Joann AndrewsUnited States · 3 reviews · Experienced 2026-06-04 ·
★★★★★
Packages Unlabled
Received a text showing picture of two of the items delivered. One item was missing. By the picture, could not truly tell if it was delivered to my father-in-law's apartment in the Assisted Living Facility. I assumed that he had received the items. Did not find out until the other day that he did not receive them. Supposedly, Target nor Shipt label anything. Item was probably left in front of any door and it was up for grabs for the apartment it was placed in front of. Called Shipt and their response is that packages are not labeled. I will never purchase online from Target ever again. And this Shipt company is very unprofessional.
I’ve had 1 good experience with this company. Every other has been delay, after delay, after delay. You don’t actually receive your groceries until at least 3 hours after your window closes and that’s if you’re lucky.
Target circle 360 plan covers shipping, same day delivery. They use SHIPT, shipt is USELESS! DISGUSTED! Same day delivery 4-6 p.m. becomes 7-8 p.m. then 8-9 p.m. Do not recommend!
T
Tom Veliz美国 · 1 review · Experienced 2026-06-05 ·
★★★★★
Shipt needs to improve on their…
Shipt needs to improve on their customer service big time, this delivery service sucks & it's not highly recommended...
L
Louis Sabin III美国 · 12 reviews · Experienced 2026-06-04 ·
★★★★★
I have had mixed results
I have had mixed results with shipt. Every once in a while I get a solid shopper who is wonderful. More often than not I get a lazy man who doesnt say anything, and guesses. But your right buddy an onion and an orange look the same. Or they clearly dropped out if the second grade. And you cant decipher what they are trying to tell you.
D
DEA DIRECTOR SPCL OPS美国 · 1 review · Experienced 2026-05-27 ·
★★★★★
THEY FELL HARD & FAST
Well, ship used to be pretty competitive and was really good about getting your order to you on time if not early HOWEVER in the past year, they have gone so far downhill their service is horrible. They never have any drivers - the drivers that they do have will argue with you over the items that you ordered and claim that they don't have anything then cancel your order and you end up with nothing. If you have a chance to buy a different delivery Service, I would definitely use them instead of Shipt, Shipt is going down hard and fast.
This company is GARBAGE they don’t care about their customers at all they care about the almighty dollar. They deactivated my account for late deliveries after I contacted live support and documented the reason.
SHIPT STEALS SHOPPERS TIPS, THEN WAITS DAYS, WEEKS, MONTHS TO THEN PAY US OUT!
It’s disgusting to know that they even withhold Ratings so that drivers cannot move up in tier!
The pay is sooooo low, customer service is filled with non Americans that don’t speak English!
Shipt doesn’t care about their Top Shoppers who have many Preferred customers and purposely will give higher paying orders to New shoppers!
I wouldn’t recommend Shipt to ANYONE and I know there will be a lawsuit soon for all the things I mentioned in this rant!
I have issues periodically with the app, the website placing orders, getting deliveries they be doing to much!!! I gotta stop using Meijer shipt delivery always an issue Roth delivery and other stuff at times not always but at times seems majority a problem.
Horrible customer service - deaf to feedback and instructions. Placed an order on Meijer for a flower delivery to Plainfield, IN and it was cancelled by their system nearly 2 hours later as the Shipt contractor was collecting the items.
The order was placed again and the second contractor was provided with a contact phone when making the delivery to assure that they were received by the intended recipient. The order was finally delivered to the wrong door in an apartment building.
Shipt "customer service" representative advised that the GPS of their delivery driver proved that the order was delivered to the correct door. Given that the delivery site was in a multi-story apartment complex and there is no GPS service inside the building, the representative continued to insist that the GPS "proved" their delivery location was accurate despite the obvious misrepresentation of reality and truth.
They offered 10,000 mPerk points which apparently is worth less than a Venezualian dollar in that every 1,000 is worth only $1 USD. Shows the value they put on their own products and service. Very disappointing.
R
Reginald WUnited States · 3 reviews · Experienced 2026-05-07 ·
★★★★★
TRASH
TRASH, TRASH, TRASH!!!! SETUP MY ACCOUNT AND ACCEPTED A ORDER. PROCEED TO SHOP FOR CUSTOMER ( 49 ITEMS ) TOOK PICTURES EVEN ADDED ITEMS AND SUBSTITUTED. GOING ALL THE WAY FOR CUSTOMER. FINISHED GETTING EVERYTHING FOR ORDER TO FIND OUT AT CHECKOUT MY ACCOUNT GOT LOCKED FROM THEIR END AND COULDN'T FINISH TO DROP OFF ORDER. CALLED CUSTOMER SERVICE AND GOT THE RUN AROUNDAND NO HELP OR INFO TO FIGURE OUT THE PROBLEM. THEY NEVER HELPED AND UNASSIGNED THE ORDER AND GAVE IT TO ANOTHER DELIVERY DRIVER. I WAS IN THE STORE FOR OVER A HOUR AND HALF SHOPPING TO NOT EVEN GET HALF PAY AND THE LITTLE I SUPPOSE TO GET I CANT RECEIVE UNTIL NEXT WEEK.
DONT WASTE YOUR TIME. YOUR BETTER OFF WITH DOORDASH. WAYYYY BETTER CUSTOMER SERVICE AND SMOOTH SHOPPING.
I DEFINITELY REGRET IT AND WILL NOT RECOMMEND THIS TO NOBODY NOT EVEN MY ENEMIES.
Cons:
1) the orders are not paid good specially the big orders.
2) allow the customers to take out the tip after delivery.
3) deactivate the account without letting the driver to know why or give them the opportunity to dispute.
4) the app sometimes is inconsistent making the driver hard to complete the orders especially in neighborhoods were the wifi is poor (rich ones).
5) Support line is a trash. They do not help at all; they are not properly trained and the only thing they know how to say is "is something else I can help with?" BS
6) any mistakes by the driver (according with them), shipt does not give a warning, they just deactivate the accounts with zero communication.
7) the driver is undervalued. Shipt without drivers does not do shit.
8) no incentives, no prop. Shipt excuses are: "you are making more than basic salary" which is not true. If you make good money in a week..no prop. If you making so-so..no prop. If you making little money..no prop...in other words they are braking the california law in regards prop. They keep that money for them.
Pros: NOTHING
There are lots of issues with Shipt, but when you run a company with so many independents, you're going to have problems. My beef today is my website experience and not being able to view items when they are available. Example, today I searched (Favorite Day Ice Cream). There was ONE that popped up, Moose Tracks. That's it. But yet, after the order was fulfilled and delivered, I went back to Shipt and put in the same search words and there were at a minimum of THREE ROWS full of Favorite Day Ice Creams. Another example is in today's order, only one item was listed on the site as 'Low Stock' but there were THREE items that were not available, 2 of them were substituted by my request. So who's in charge of what we see online when shopping?? Shipt or Target? The Shipt experience and their shoppers are much better than the big W, but still with lots of hurdles to overcome. Last example is several times I've wanted to order a certain product having seen it in person at the store so I know they stock it, but it's NEVER available online to order via Shipt. Why is that? Corporate needs to do some online shopping to see what we have to go through just to make a recipe complete for dinner. Wish they were better, but for now, they are the best.
S
Simon Dutton英国 · 3 reviews · Experienced 2026-04-30 ·
★★★★★
Terrible service & No accountability
Terrible service! Multiple times we ordered a delivery for the ride to complete the order and then it was cancelled after. No real apology and refund takes 7 days to come back to us.
These are items we were relying on arriving on time for our business and there is no accountability by the team at shipt.
The least they could do is offer something to make up for the fact they decided not to deliver our order but being a good human does not seem important to them.
D
Dawn Kushner美国 · 1 review · Experienced 2026-04-28 ·
★★★★★
I give this company a zero rating if i…
I give this company a zero rating if i could! Their service is awful. The driver texted me and asked for directions which I gave him and he still delivered my package to the wrong address!! I have no idea where it’s at! This place is the worst, customer service is no better.
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