Order everything from groceries to household essentials for delivery to your door.
Shipt (shipt.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 87% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 136 of them were added in the last 12 months. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Consumers frequently encounter frustrating delivery delays, where orders are pushed back multiple times throughout the day without clear explanations. Many people also mention unhelpful customer service and support agents who repeatedly fail to resolve missing items or billing discrepancies. Though some customers faced severe difficulties, a few reviewers mentioned having smooth experiences with reliable deliveries. These happy consumers noted that certain shoppers were exceptionally polite, prompt, and efficient when handling grocery orders successfully. Other buyers noted that routine orders sometimes arrived on time and consistently met standard expectations without problems.
Auto-generated from all reviews of this business. For reference only.
I placed a order for a petsmart delivery and chose the free time and did it earlier and come to find out at 951pm that they can't deliver tonight and scheduled me for the next day at10-11 am. It seems if you do not pay for sn exact time, they do what they want with your order. This is why I gave them a 1 star.
I gave this a 1 star because once again I didn’t get a delivery. I pay for delivery. If they had told me earlier I could have gone to the store myself.
This review is for Target’s Circle 360 “same‑day delivery” service fulfilled by Shipt. We received a promotional offer for a $15 gift card for placing a $100+ same‑day delivery order and the entire experience turned into one of the worst delivery and customer service failures I’ve ever dealt with. Our delivery was scheduled for 1–2 PM. Instead, Shipt kept pushing the delivery back in one‑hour increments all day long until 10–11 PM, when they finally canceled the order at 10:15 PM and moved it to the next day. The next day, the same delays happened again for several hours. When a shopper was finally assigned, Shipt notified us of a substitution and said we could contact the shopper through the app or the link they texted. Neither worked. Every attempt to reach the shopper resulted in errors, and we had no way to approve or decline the substitution. The order eventually arrived around 6–7 PM, nearly 30 hours after the original delivery window. On Target’s side, things were just as bad. Both $15 promotional offers failed to apply correctly. Target customer service blamed “computer errors,” and despite the order showing over $100 before checkout, the final charge dropped below $100 afterward. Across the website, Shipt, email confirmations, and the credit card statement, we saw 10–14 different order totals, none of which matched. Target’s solution was to manually adjust the order total, which would have been ok, but then they decided to post an additional charge for an extra $15 fee for a promotional gift card, this was not authorized. After multiple chats and phone calls totaling several hours, Target’s final answer was that they “couldn’t fix it” unless we returned the entire order in person. Shipt is owned by Target, but compared to Instacart or DoorDash, it feels disorganized, unreliable, and poorly managed. Between the endless delays, broken communication tools, promo failures, inconsistent billing, and customer service dead‑ends, this was a complete disaster from start to finish.
This company is the WORST. This is speaking from the side as a driver working for them…. to come to Pilot and BBB to see and learn that their ratings sit no higher than 1.5 rating is the exact reason I had to come write this statement. Shipt at this point hold their drivers to unrealistic standards that not even themselves can uphold… Shipt expects all drivers to uphold a 4.90 and over while actively lowering your stats by 40 - 50 points at a time randomly and give you little to no points going up when you have an on time good streak.. they deactivated me a week - 7 days exactly after they randomly dropped my stats from 4.80 all the way to 4.57 … I got my stats back up to 4.68 within 3-4 days all for them to deactivate my account simply because I asked how come they depleted my stats to lower it but didn’t have that same tenacity on my good streaks to raise my stats.. all while they also give drivers unrealistic window times to handle target shopping orders and actively are aware of it and the hundreds of complaints from drivers that there isn’t enough adequate time given to shop and get through traffic to get these people their orders at least out here in Texas.. and if you as a driver speak out on it, understand they will absolutely permanently deactivate your account. Shipt is a bs company, and I don’t see them prospering past this 1.5 star stat they sit at. But what I want to put emphasis on is how they do willingly hold drivers to a stat status not even themselves as a company / business entity is able to uphold in real live time right now. Shipt’s entire business structure is based off being a hypocrite in every sense of the meaning of that word. Very shady company. I wouldn’t waste my time.
I was deactivated by Shipt just one day after receiving a warning and refresher training email about my 88% on-time rate. Despite having a 100% reliability rating, 5.0 customer rating, and great reviews, I was given little opportunity to improve before being deactivated.
Horrible, Delays multiple times. Average wait is like 5 hours. Today it was like 7+. On top of that they forget multiple things aswell
I would often pick up orders that were already in the que sitting. So, when I started the shopping order I would be close to tge delivery window. I kept getting notices about being late when the original order was never assigned to me. Some days I enjoyed. The pay was incredibly low. I did have a few customers request I become their preferred shopper. I did tge job with excellence. But Shipt deactivated my account for being late. Their wrong. I would do instacart before I did this awful company. I received a notice from a lawyer I regards to a lawsuit against Shipt. SHIPT IS AWFUL THEY KEEP EMPLOYEES TIPS AND THE PAY SLAVE WAGES RUNNN.... FROM THIS COMPANY.
I never received my order placed through Shipt, and they have provided no help. I've been going back and forth between merchants and am going to have to contact my bank. I was yelled at by a customer service agent over the phone for telling them that the delivery photo they took is not of my apartment. They are claiming that because it's my first order, they can do nothing about it. Horrible experience overall.
Target owns shipt... and reached $25.44 billion 1st quarter of this year with 6.5-.8 percent yoy. Everyone wonders why their orders sit, gets delayed, and is late when the order is finally accepted. I want every one to download the shoppers app and see why. Shame on target. I stopped using the service right away after my daughter tried using shipt to make her own income. The service and surge charge can be any where between 14 to 20 percent roughly. You would think that target would pay drivers at least 2 dollars on the mile as base pay but they pocket everything and make it impossible for drivers to make good money for time spent and vehicle expenses. They rather have your orders sit. So target pockets from The membership, surcharges, services charges, and selling items from their own store. Try using the app and delivering for 1 month and you will see why. I bought my daughter a prius and told her to only pick up surges on amazon and nit pick orders between all these predatory gig apps. Find someone in the neighborhood who needs work and give them the 15 percent surcharge for a 200 dollar grocery order and a tip. You will get a total different experience without paying a membership fee.
i have been a longtime customer of Shipt grocery delivery service. for the first 2-3 years, it was wonderful and the shopping and delivery were what one should expect from a paid service. unfortunately, i’ve noticed a steep decline in service quality in the past year. more often than not my orders are delayed several hours (occasionally even next day), orders will be claimed only to be dropped without notice, shoppers not following protocol and replacing items without notification, etc. additionally, when i’ve had to call and speak with customer service regarding order issues, the representatives read from the same script and do not actually work towards resolution or member satisfaction. i am currently on hold (25 mins so far) waiting to speak with a managing supervisor regarding my order from today that was delayed x 4 hours AGAIN.
I deliver with Shipt but I will be doing more deliveries with Instacart and Door Dash in the future. Shipt has a shop and deliver and they put a one hour time limit on them, which is a joke! You have one hour to drive to Target ( I live a min. of 23 min. away from Target), shop for 1-45 items, wait for a Target employee to scan your items, then you have to bag your items yourself, then load them in your car and then drive to the destination that is anywhere from 5 min - 45 min away. And you are given 1 hr to do this or you won't get your on time pay. Today they had a bonus of $24 for doing 6 shop and delivers. I did 7 and two of those were bundled so I actually did 9 shopped orders and delivered to 9 different locations. three of those they said did not qualify on my app so I did not meet the 6 and therefore didn't receive $24. I made sure all my deliveries were done within the hour. When I called I was told they didn't have any information and I could submit a form and someone would look it over. Submit a form? For doing what I was supposed to? I drove from 7 am until 8:30 pm solid and I have to now submit a form to find out if Shipt is going to give me the bonus $24. They can keep their money as they are crooks and I am done working for them.
Shipt shopper Briana never reached out to me while shopping to inform me that half of my items were not available. I received a message that Briana was the shopper next message shopper is done and on their way then a photo with a message stating that my things were dropped off. To make matters worse the 4 Meijer bags I did get was left outside of the apartment building on the cement. This is why I tip $5 and once they arrive with the order I give at least $5 more. I hate I had to give at least one star to tell about my experience. NO BRIANA
If I could rate 0 stars I would. For the 1st time today I placed an order through Target for same day delivery 4-6pm. I received a text from Shipt saying they cannot deliver until 6-7pm. I received another text saying they cannot deliver until 7-8pm. I beyond upset. Who knows if I will receive another text pusing out the time again. This I can promise, if I do not receive my order by 8pm I will cancel it and I will cancel the membership that I pay for in order to get free same day delivery. I will no longer conduct business with Target for using Shipt as a delivery service. This is bad business on both companies part! As a matter of fact, even when I get my order, I will no longer use either company ever again.
Hey All I’m a shipt shopper and have been since pandemic times. I don’t really do it often anymore as I’ve always had a full time job and keep this as it is, just a side gig! Wanted to enlighten you guys what we see on our side. Recently for us shoppers the pay has gone down significantly which is what causes you not to get your orders in a timely manner/window as we just don’t except them.EXAMPLE: It’s as bad as 30 items shopped, distance 14 miles(over all time about an hour) for like $12. Not even minimum wage in most places plus not to mention burning gas, which we all know how much that’s gone up. So I’ve always put my perspective on gigs - how much can I make in an hour and how much expenses accumulate in that hour(gas mainly) When things were good it was the best gig, people tipped well! now it’s rough, orders scarce and low pay plus I’ve had tips of $2-$3 for decent size orders, that’s just pathetic. Yes a lot of shoppers don’t care or communicate, but guess what..a lot of customers don’t communicate either. There is options to put if something is out of stock to not sub or to sub with backup if you don’t want to communicate then don’t ask to be messaged when something is out of stock. Target also owns shipt, not sure if you guys are aware of that. Target orders are the worst for us shoppers also, tips are never processed n a timely manner, sometimes it’s 3 weeks out, shipt has been accused of stealing tips in the past, whether that is true or not I don’t know but def seen some suspicious things over the years. I am 4.93 rated shopper over 1500 shops, solid 5 in last 50 shops, I do care and try to help people out as much as possible. I spent 20+ years in grocery retail so it’s a pretty easy thing for me to find things and be quick. If a shopper is bad and gets enough poor feedback they will deactivate that persons account. And please tip your good shoppers, you can make them a preferred shopper and they will gladly take your order knowing you tipped them good, keeping you away from having a bad experience with a newbie or someone that doesn’t care.
Placed order at 7am and delivery set for 9-11am. It's now 1pm and they say once again next window is 2pm, which they have been upping the hour every hour. They can't get any shoppers to do the work, so why run this business?
Nicole haynes of south lakeshore, is one of your shoppers. She gang stalks me, she gets other people to rate me bad and she has stolen my identity and has started getting loans and shit in my name. I have complained to you guys that she does this to a lot of ahipt shoppers and you still let her work for you and gang stalk. You are who you hire, so you goes support and promote gang stalking appearsntly. I am another shopper and I dont feel safe. I express everything, I called and she still works for you. Which shows you support criminals
Shopped at Meijer yesterday and they use shipt shoppers. I had an awful experience. The shopper obviously was never trained correctly. Absolutely no communication and my order was 45 minutes late and all my frozen was melted.
They have pushed back my order 5 times and most likely won't be delivered until tomorrow, ive been waiting for 6 hours
I used this 3 times. The first time went fine. The second time my order was 4 hours late. The third time it was 5 hours early and I came home to ruined items. No reimbursement.
Shipt driver tried to make delivery at midnight, when calling shipt to inquire, their response was that due to my non responsiveness (at midnight) delivery was canceled. Driver text me they were late due to multiple other deliveries in front of mine, when speaking with Shipt they tried to tell me there was just a delay with delivery, would not own up to any other issues.
200 reviews matching
Instacart
DoorDash
Target
Walmart
Temu
H-E-B
Walgreens
SupplyHouse.com