One of the worst app to buy online in…
One of the worst app to buy online in SG.
About Shopee
Data updated- Website
- shopee.sg
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 58 reviews
- Replies to negative
- 18% (37/210)
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About this business
Shopee is an e-commerce platform headquartered in Singapore under Sea Group, which was founded in 2009 by Forrest Li.
Is Shopee legit?
Shopee (shopee.sg) has a 1.3 out of 5 rating on OK.one, based on 232 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 18% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall, expressing deep frustration with multiple aspects of the service. Customers frequently complained about unhelpful support agents who provided generic responses, alongside heavily delayed refunds that took weeks or even months to process. Reviewers also noted frustrating delivery delays, uncommunicative couriers, and receiving badly damaged, incorrect, or extremely poor quality products. Though some reviewers experienced prompt refunds or timely shipping, they unfortunately still encountered various service difficulties elsewhere. A few other people also noted that certain items arrived on time and that polite delivery personnel provided surprisingly good service.
Auto-generated from all reviews of this business. For reference only.What people say
Worst Online Experience Ever
to express my dissatisfaction with the recent purchases I made through the platform. Unfortunately, the items I received were of the lowest grade and quality, which is in stark contrast to the product reviews that influenced my decision to buy. Moreover, I was dismayed to learn that the return policy I relied upon did not result in a refund due to high shipping expenses. This situation is particularly frustrating, as I was assured that customer satisfaction is a priority. Additionally, during my interactions with the customer service team, I was informed that they were required to assist an intern in their assessment for a formal job evaluation. This raises concerns about the professionalism and integrity of the service provided, as it appears that customer issues are not being prioritized. I urge the HR of the company to reevaluate the quality control measures and customer service practices to ensure that such experiences do not happen to other customers in the future. A very unpleasant and disappointing experience.
another shopee failure
SPX Express Pick Up 24th Sept 2024: horrible return policy/protocols, it actually gave a insanely crazy timing of 10am - 8pm to let spx guy picked up but the guy failed to appear within the extremely long timing (only came at almost 840pm!). this is totally insane 1. buyer is the victim here with a defective item, 2. buyer has to sacrifice entire day just to wait for guy to pick up with a ridiculous time range (imagine burning a day's leave...) 3. when contacted shopee agent told me to reschedule! i said NO and the agent transferred me to another agent i was hung for another 15-20mins online again... i was like wat did i just read.... firstly i did not get refunded and still want to trap more of my time n burn leave? i feel shopee is horrible such that its year 2025 soon and they are still so backward, the big players well not perfect but have very gd systems and policies which shopee can learn from or adapt eg. amazon which is very customer-centric (they go harsh on poor sellers n hav metrics n penalties for them, but shopee im not even sure what they r doing). shopee is wasting time, money and resources because they cannot understand where the root of the problem is...
Definitely the worst online shopping…
Definitely the worst online shopping platform in Singapore, their shopee express delivery service is horrendous, their guy delivers after 12 midnight then simply use other addresses background to check in that your parcel is delivered on time.
Liar Company
Received a notification from an Indian Delivery man that he left my 4 packages outside my door in the middle of the night (12.26am). But when I woke up in the morning, all my packages were stolen and Shopee refused to refund me the money. Liar, fake & dishonest Company who only want to cheat other people money. All the Indian delivery men who deliver in my area always deliver my packages so late in the night. Better close down Shopee Singapore or burn down the Company. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬.
Agents just using template reply
Agent kept using boiler template without explaining why the return is in unreturnable condition. FYI the box was not touched and only the shipping wrapper is removed and the agents just kept rejecting the return with unreturnable condition reason. Kept asking them for reason and they kept giving the same answer .. it sounds like they are bots or the agents doesn't really understand English??
No valid seller after payment is made
After paid for my order, seller didn't ship out. When try to contact the seller, it shows that -This shop has been banned / frozen from Shopee- When I request for cancellation, it says pending seller approval. It make no sense to wait for approval from a banned seller. When contact Shopee customer support, they cannot help anything. Waste of time and money.
Ass"ole system designed by a dumbass company
Tried to research prices for a laptop to compare different models on the desktop browser but it forced me to use the shopee app which only worked. Tried to fix it by making 3 more accounts and used phone numbers hoping it would work but it never works, even amazon don't do this s"it so is shopee doing this to harvest our data?. I hate this gayass company and hope for their eventual downfall and death. Also your reviews are f"cking useless and r"tarded seriously some of the customers reviews for a product is not related to the product itself.
Return policy in doubt
Return policy in doubt I ordered 2 items from a vendor who was v cooperative.. I tried cancelling the order the next day but couldn't as he had already sent it. I than contacted the vendor to ask him if I could return the items. He agreed .. Now come the most frustrating part which was dealing with Shopper.., Either the logistics department or the customer care.. I lodged a return item request which was accepted . I received a WhatsApp message indicating the courier would collect the next day .. We waited and waited .. After 10pm nobody turned up to collect. I than contacted their customer service who assured me that it would be done the next day.. not even a courtesy message to indicate they couldn’t make it that day !!! Next day I received another message from shoppee indicating that I must return items within a certain date ( about 3 days) Again another message from the courier that they would pick up items ... their courier is SPX. They don't specify the time so indicating your preferred time with 6 hours is useless. Again nobody turned up. I contacted their customer service numerous times. They assured me it would be collected. Items are bulky !! Again nobody turned up and not even a courtesy message to postpone or cancel !! I than proceeded to contact the vendor directly and drove to vendors flat to return the items in the evening at 8.45pm or so..! Shoppee ... this is totally unacceptable! At least have the common decency to advice your customers if you can't make the collection. Not leaving us to wait for 2 days & nights .. Saying they should come by 8pm. Your return policy if carried on like this is a JOKE! So anyone reading this please don't get fooled by the no questions asked return policy .., l used to be a frequent user of this site but not anymore
The lousiest customer service
The lousiest customer service As a buyer, the customer service is very lousy. They tried to find as many excuses as they can to hide their staff mistake. Two of their staff misleading information lead me to pay extra money to get my items. They drag the case as long as possible until I raise the concern that I want to issue a legal letter to their department to sue them, then they only want to look seriously in my case As a seller, they forced me to change the logistic to the Shopee express and denied my appeal many times to request to change back to J&T. They don’t care the Shopee express drop off point is not convenient to me even I need to spend extra MRT fee and one hour to just reach their drop off point, where J&T express is just nearby my MRT. They refused me to appeal and also the Shopee express drag the longest time as they can to release the money to you, around 2 weeks even the buyers already accepted my order. Other logistic will receive the money within 1 day. Disappointed!
One of the worst platform
One of the worst platform. Whatever guarantees advertised should not be trusted. I have an orders with five days guaranteed delivery not delivered after 14 days. Seek help from their customer service which does nothing besides saying sorry. Tried to cancel order but was not approve...told to hold on...hit 15 days no delivery then refund...that is what they said. Empty promises made all the way. Try asking for a manager to call u back and u will get the Kenna ignore treatments. They will forever promises to call u back soon...in a while, in an hour, by end of the day.....but NO one will call u. ...they ignore u till u give up..if can give no star....NO star. Worst customer service I ever encounter. Go find a better buying platform
Very poor recovery of service failure
Very poor & mechanical efforts in recovery of service failure. Logistics sent my shopee item to wrong address, together with proof of the wrong address. When i asked for refund shopee says it needs 5-7 days to investigate. I told shopee not to attempt to re-deliver lost item as i will buy it urgently from elsewhere. item still sent to me and shopee insist item was delivered on original promised date. Didnt border to check proof of delivery pics and basically listened to deliveryman's tale blindly.
Getting worse as a platform - Think twice!
I am a seller in Shopee for many years. It used to be my favourite platform to sell things. I enjoy selling and fulfilling each order I received via this platform. My perception and liking towards Shopee starts to change over the years. First, commission getting higher. Sellers get lesser margin as compared to Shopee for each deal. Second, rough handling and more irresponsible courier making parcels more fragile to damages. Sellers incur losses, Shopee is indifferent. Third, implementation of 15 days return from buyers due to change of mind etc. Why sellers have to be penalised on the shipping charges? Shouldn’t buyers be penalised instead? Parcels returned to sellers despite of their effort to pick and pack them for delivery, sellers being charged for the shipping charges. Well, you can appeal via the form but the hassle of doing that is to the disadvantage of sellers and till now, almost a month, I have not received any refund. If Shopee wants to implement such clause, then Shopee should absorb these charges as we sellers did pay Shopee commission for each deal. It should not be at the pocket of sellers since Shopee wants more sales with this clause, then consider this to be at your cost not sellers! Fourth, this is definitely a frustrating point. Dented tins during transportation due to mishandling / negligence of Shopee Express (you can google on the footage of how they handle parcels - irresponsible is the key word). Buyers get full refund, sellers suffer great loss or negative margin and even tramautised with Shopee’s action. Shopee deducts the shipping charges and also ‘claimed’ the dented tins are under milk powder non-returnable. Sellers should have the final say of the disposal plan and not Shopee. Where are the protection right to the sellers? Shopee has FINAL say but not sellers over their assets? Fifth, asking for evidence of packaging. As sellers, we deal with volume of transactions. Majority of us will not have pictures of how the parcels being packed. How do we provide? Shopee express as Shopee’s dedicated courier will always be as advantage as Shopee will always at their side. The packages need to have fragile sticker, double layered bubble wrapped and gaps are filled up. Well, even big organisations do not pack to such extent. I hope Shopee management will take some corrective measurement to stay competitive advantages in this e-commerce industry else both sellers and buyers will slowly move away from Shopee platform.
Shopee is a POOR PLATFORM to consider for sellers
Ever since Shopee claimed to improve their marketing ads in June, as sellers, our traffic and sales drop crazily. We checked with a few other sellers who are experiencing the same. You can no longer expect traffic without throwing money to ads. EVEN paying doubling the ad dollars, traffic continue to drop easily between 40% - 80%. When you ask for better support, their only reply is do your ads strategically or they meant you didn't do your part well enough. Pretended nothing has happened and expect sellers to start all over again. Exactly how this benefit Shopee? Perhaps expecting way more ADS INPUT from sellers. That must be Shopee's KPI now.
Delivery was PATHETICALLY SLOW and COURIER IS IRRESPONSIBLE.
Delivery was pathetically slow. Took eons for items to be delivered within Singapore, and the courier did not even bother to ring the doorbell when he was here. To save time, he would rather leave the item outside, where item could end up being stolen or drenched by the rain. Its all Shopee's fault as this has been their standard practice since a long time ago. Shopee would NEVER deliver within their promised time frame, and will pacify you with a pathetic $2 voucher (that expires very soon). If you need something urgent, DON'T EVER CONSIDER THIS PLATFORM AS IT WILL PROBABLY TAKE A LONG TIME TO REACH YOU. Even my purchases from China (Taobao) take a shorter time to arrive. Will never buy anything from Shopee again, even if there are cost savings.
If I can select minus star I gladly…
If I can select minus star I gladly would have. Receive parcels also got issue when it got delayed. Return parcel also same, delayed never came to pickup the return. And the ‘solution’ you get is those take it or leave it, “you got no choice..”. They dun solve your problem, they just drag and prolong. They are like delulu solulu. Just imagine they hold up 100 consumers $10. Tats $1000 already. So why are they holding up consumers’ money instead of providing protocol to resolve? Think
Worst Nightmare By Shopee
Im a spender in shopee and at the same time im shopee affiliate as well. So what i did was buying and sharing only .. But today i got a big shocked by shopee .. I was having my massage and suddenly i was asked to login into my account which is around 10pm ,, i tried but there was a prompt stating that my account is limited and was asked to check my email , so upon opening email sent by shopee , it stated that my account has unusual activities in which i did not do anything at all . And my last purchased from shopee was in the evening.. and in the email , i was asked to appeal if i want my account back and so i did , provide the documents required by shopee . So after i submit an appeal to shopee , i seek help from shopee live agent to get answers why my account was limited and why im not able to login . I did ping a few live agent instead , and yes of course , who is not frustrated when one account is suddenly being limited without a proper and valid reasons, right ? So shopee live agent said , they need to check and will only get answers within 48hrs during business hours which is monday onwards as this issue happened is on Friday night , and obviously i cannot wait that long as i got tons of orders pending shipping and arrival to me, some is send to house and some is sent to shop , hence i need to always checked for updates where is my orders .. so i asked all of them to escalate this issue asap and treat it priority and utmost urgencies .. they acknowledge.. After an hour , i got email from shopee stating that my appeal has been rejected due to unusual activities which i do not know what it is . The email claims that shopee unable to reveal anything to me at all , in which i find it totally unfair as i was not doing anything at all when this account limitations is placed on me , and weirdly , it not only my account affected,, my husband and my friends account are affected and facing the exact same issues as mine and all was placed at the same timing .. So after reading this email , i was more furious and agitated .. so i chat with shopee live agent again .. as i want answers why is this happening to my account .. none of them could provide me any answers and keep saying "we have refer this to the relevant team and they are in the midst of checking" .. Seriously it taking way too long ... As per live agent , they (the relevant team) are in the midst of checking my account, i told them that i only got 1 number , 1 email which is both tag to this account and it being banned without any proper and valid reasons,, and i cant register or make new account at all , also this account , i still got cash in my shopee pay ,, my pending money from shopee affiliate which they are required to transfer to me , and also my tons of orders .. how m i going to monitor all these if im not able to access them at all ?? They replied only for my orders ,, which will still be delivered to me and if i did not receive it , shopee will refund me ,, but they did not reply me about my shopee pay cash which is in this account and my pending shopee affiliate cash which they are supposed to transfer to me . Since they did not reply , so me as a worried , frustrated frequent buyer , keep asking the same questions . And fyi , i did not chat with just 1 live agent , but a few , however there is this 1 live agent which is rude , as i was asking questions, she left the chat twice just like that ! My question to this agent Jory , is that bout my 1 number and 1 email only i have , i asked her since shopee banned my account, and these are the only ones i have , i cant used shopee anymore , and her replied was "WOW" !! She said "you can make a new one" .. I really hats off to this agent ... I have told her many times that i only have 1 of each , no others , and yet she still say that as if it just so easy to get another number and create another email ,, and to do all these , also need $$ and time consuming,, so upon seeing her reply like that which make me more furious, I replied her "make new number ?? U think i print money ?? Easy easy get new number ??" i have yet to finish my sentences and she just input "regarding this issue, thank u for your time , any further inquiries reach out to us again" ... She left chat just like that ,, which make more mad !! Im not trying to rude nor difficult but ya , who is not frustrated when suddenly one account is being banned for no reason ??? Again it not 1 account but many accounts affected and facing the same issues .. i do not know where to make complaint bout this .. i have been googling for hours but it doesnt lead to anywhere that could actually help and assist me to get back my account,, I do not know what i have done to shopee , i do not know where has gone wrong or what gone wrong and suddenly my account is banned by shopee .. Seriously my faith in shopee has gone due to this incident. We just want our account back 😭
Unreasonable refunds by Shopee
Its rather disappointing when shopee has turn its back against seller whom spend efforts to make their selling platform a success. Shopee ALWAYS benefits the buyers in all way for unreasonable return and refund, or buyers claiming that package short of items which is not true. We have encountered many cases of buyers (package of few items) claiming shortage and SHOPEE will refund buyers at sellers expense. This is how seller will lost its item plus money by refunding to buyer for unreasonable case raise. Shopee will claim that seller did not send the items and make seller suffer lose. This is the turning point of an ecommerce giant, such a win - lose situation will be declining fast in business partnerships
Incompetency on Shopee’s Part To Fulfil Customers’ Orders On Time
Purchased birthday gift for someone else and selected “Next Day Delivery”, needing it on the 19th of June, 2024. In the end, parcel is still at warehouse and not out for delivery at all. Gave me all kinds of excuses and reasons to pacify/patronise me, asking me to wait for updates when I needed my order to arrive on time. It’s always the “compensation voucher” they give without the need to improve in their delivery system. This is the 6th/7th time it’s been happening to me, and still no signs of my parcel. Wasted my whole day waiting at home when I could have been at work. Now my plans have totally been ruined by their total incompetency as I have to hunt another gift again (wasted my money as well), and will proceed to boycott Shopee once my orders have been delivered. BOYCOTT SHOPEE, AND YOU WONT BE UPSET AND DISAPPOINTED ANYMORE!
Seller nightmare. Speechless
As a seller i would say Horrible customer service. They have major problem understanding basic english. 1.) Customer did not collect the parcel because she want it sent to her home instead. 2.) parcel not collected and was return to me. I’m fine with it. 3.) parcel not returned but notification indicates parcel returned. 4.) contacted customer service and after much explanation customer service think im the buyer still. (When starting the live chat i already indicated im the seller. 5.) after repeating im the seller and my issue i get stupid reply. Saying that the parcel is ready for collection and they will not will not be able to extend the collection period as the collection period of 3 days is set across the system and is hardcoded. 6.) i asked them if they understand my concern and i recieved yes as a reply. I had to repeat again saying “im the seller. Parcel is not returned to me but i recieved notification that parcel is returned to me. 7.) agent said “In line with this, that was a status under your customer order status since the buyer failed to pickup the said parcel.” Overall im asking where the hell is my parcel and if not returned to me why sent a notification stating parcel was returned? Whats wrong with your understanding skill? Sigh. Ever since the self pickup option started theres so many problems. Your customer service really a joke. I don’t see whats so difficult to understand basic english. I know your live chat agent is outsourced but get a decent one okay? Spoken to few agents all the quality is the same. I even screenshot the notification clearly stated “Your parcel has been returned to you, and we have refunded the buyer. If you have not received your return parcel, contact Customer Service.” Which part of it is difficult to understand??
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