Shopee is an e-commerce platform headquartered in Singapore under Sea Group, which was founded in 2009 by Forrest Li.
Is Shopee legit?
Shopee (shopee.sg) has a 1.3 out of 5 rating on OK.one, based on 232 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 18% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall, expressing deep frustration with multiple aspects of the service. Customers frequently complained about unhelpful support agents who provided generic responses, alongside heavily delayed refunds that took weeks or even months to process. Reviewers also noted frustrating delivery delays, uncommunicative couriers, and receiving badly damaged, incorrect, or extremely poor quality products.
Though some reviewers experienced prompt refunds or timely shipping, they unfortunately still encountered various service difficulties elsewhere. A few other people also noted that certain items arrived on time and that polite delivery personnel provided surprisingly good service.
Auto-generated from all reviews of this business. For reference only.
AVOID blk 460 cck ave 4 SHOPEE COLLECTION POINT. All my orders is still on hold with them since 8th June till now. Usually once the logistic team send your parcel to the collection point, the collection point will send a pin number for collection. I have no issue with other collection point. But this blk 460, didnt send me any pin number after receiving it. I even contact shopee to look into my order status. Their CS are pretty useless as they all seems to have a template to copy paste all their respond to every question. Not genuine. Everyday they promise that my order will be expedite and ready for collection within 24hours. EVERYDAY 24hours. How many hours have it been then since the 8th june? Seriously, until now even their cs agent still havent get back to me on my orders. Its the worst collection point. Why cant they just rectify this issue by sending it over to another collection point if this collection point is not able to fullfill their task within a certain period of time to send out a single pin number everytime they receive the parcels? Why didnt Shopee set a time period on how long the collection point can hold on to their customer's parcel? Shopee doesnt even know how to rectify issues. Do they not care or look into it? Where is their customer recovery action? Keep giving me a bloody $1 voucher for a single order thats late? Seriously? A $1 voucher?! My orders cost way much more than that and u only gave $1 voucher and only hope for the collection point to listen to you and speed up the process? Hope? No action? Worst of all, I found out that now the collection point is temporarily closed from their spx website. Why do their cs keep giving me empty promises that i will get my pin within 24hours while in their spx website stated its now temporarily closed? To this moment, I'm still waiting for a reply and answer from their agent. 😡
I purchased a product on shopee which stated and promised arrival date to be 8 June 24 at the collection point. I was scheduled to go overseas on 9 June. However, the delivery date changed to 10 June after waiting for a couple of days. I quickly contacted shopee agent on 5 June and expressed my concern that I will not be able to collect my item within 3 days as a result of my travel. The shopee agent promised to help me and assured me continously not to be worried. The agent lied. Nothing happened.
So I contacted shopee agent again the next day for an update and received a similar promise of helping me. This time I demanded an answer and asked what if the item cannot reach before I departed and since I'm travelling with my whole family, I cannot collect my item, how are they going to help. Agent again assured me they will expedite the delivery but cannot answer my question. I readily offered 2 solutions, first to leave my item at collection point until I return from overseas or second to deliver to my home address and I will pay the additional delivery fee. After some time, agent says item will deliver to my home address. I was relieved. Then the item really did not arrive on time. It only arrived at collection point on 10 June. I received the usual message to collect my item from the collecting point after it was delivered late. I quickly contacted shopee again and asked for an update. Agent again said not to worry they are here to help me. Then agent apologised that I have to collect my item from collection point within 3 days. Item will not be delivered to my home address.
In all my messages, the conversation closed with the phrase "issue was resolved". Liars... nothing was resolved. I'm back to square one as if I have not contacted shopee for help. They were not there to help me. They are more concerned about themselves and not the clients. They clearly did not resolve my concern but they wrote as resolved? I was shocked and disappointed with their service standards. I provided a feedback for them to improve their service and these suggestions I provided were simple and can be easily implemented but shopee did not even think of improving their service. Dear shopee, please tell me how was I helped? How was the issue resolved. After 4 or 5 conversations with you and being promised help and I even proposed solutions, I'm still left alone to confront an issue that occurred due to shopee processes and not me the user. Useless and wasted all my time to ask for help and my good intentions to suggest improvements.
Bought online Techno burner. Delivered and just left outside house, no call or bell. Saw only when i returned home. Seller did not forward warranty card. Said will send by courier but only received 15 days after date of order by post! Agent said dealer has no authority to chge terms yet Shopee instead sais ok to listen to sell!. Prior to that put rtn n refund as they advertised rtn n refund 15 days, no qn asked. Then realised the burner is dented by the side. Called seller who refuse to replace. Shopee first informed they getting seller to replace. After almost 10days shopee simply gave outcome that i have insufficient evidence despite all valid evidences. Put up r n refund 3 times n cancelled by Shopee after 3 days which is dateline shoppee commit to CASE. Was told the dispute team is handling n no need to put up rtn n refund.Called for dispute team today 2 twice but not put to. Instead told they call me within 24 hrs but still am still waiting. They r lying!! Waste of time getting from shopee. Never buy big item from SHOPEE! Told tge dispute team will call bk withib 24 hrs from 8 to 10 pm. Pack of liars! Already pass 10 lm!!
Garbage marketplace app infested with counterfeit products
The app is basically unusable.
The search function returns a lot of "ads" (i.e. promoted products) that have nothing to do with what you're searching for, making it a pain in the ass to navigate. For example, if I search for "Kahlua", only 8 out of the first 20 results are Kahlua Coffee Liqueurs; the rest are different alcoholic beverages (there are more Kahlua Coffee Liqueurs beyond the first 20 results, so the app is just forcing unwanted results onto users over displaying relevant results). For the curious, I did the same search on Lazada (a similar marketplace platform) and 18 out of the top 20 results are exactly what I searched for.
Not only that, if I try to look for say, a watch, many of the promoted products are counterfeit watches from Chinese sellers (eg. pictures of Rolexes and such without actually mentioning "Rolex" in the product name). No wonder the U.S. government listed Shopee under the USTR list of notorious markets for counterfeits and pirated products. I don't want to see ads to begin with, but if I have to, I'd rather see generic Google ads that you typically see in websites than counterfeits promoted by the platform itself.
Also, the review system is garbage. For starters, they reward users with coins for submitting reviews with photos and videos. Per my observations, Singaporeans don't seem capable of writing proper reviews; the vast majority are 5-star reviews with "received, haven't tried, hope good" (with broken English) and completely unrelated images and videos. These reviews are not only utterly useless, they also mislead people into thinking a product is good because it has 4++ stars out of 5. Users should NOT be incentivised to write product reviews to begin with. Secondly, the app arranges reviews not by date, but rather those with pictures and videos are prioritised first. Occasionally, you'd see some well-written reviews without images/videos (from people who don't care about the incentives but just want to leave a useful review) buried deep under the pile of useless reviews because of this glaringly bad system. Thirdly, there's a limitation to the number of times you can edit a review (you can't even edit them previously, but this was changed at some point). Many products that look good and perform well on the surface initially are designed to break easily (i.e. planned obsolescence) and not allowing users to edit reviews mean users cannot warn others about such products.
I'll rather deal with Amazon instead. It's bad too, but it's the better option considering Shopee's flaws.
Empty promises made to a sincere shopee customer. I waited hopefully for a month to use Splater after the team advised me to try again for the service the following month. They gave me an answer mentioning i have for another month to try again. Ridiculous and absurd. Totally wasting my time and effort for being their valued customer. Misleading assurance and false hope given to their customer.
SPX delivery man stole parcels that are placed outside neighbours’ house and was caught on surveillance camera. I asked Shopee for the deliveryman’s contact number, they said the delivery service is not Shopee’s responsibility
Delivery service is pathetic. 1 courier left my item out in the rain at almost midnight, and the other insisted on leaving my item outside my office even though I told him that its an office address (i specified it clearly when i did my purchase) and no one will be around (as its already late at night and the following day is a public holiday). Thanks for screwing up consistently.
Zero buyer protection. Bought a fake perfume on Shopee even though the seller claimed it’s authentic (I have been using the same perfume for years, purchased from retail, this was my first buying from Shopee, never again).I requested for refund but got rejected 3 times by Shopee. I messaged to Shopee agent for help, it was like talking to a robot, completely useless. I wasted SGD125 for a fake perfume and can’t get my money back. I will never buy anything from Shopee again. Unbelievable!
I placed multiples of orders. Recently I was at home when the courier sent the parcels. Upon checking only 3 of my orders were received and I did not received 1 parcel. I called to shopee to explain the situation and I request a refund with all the details. I even provided the courier contact number and name. But shopee keep giving the same reasons. I am very disappointed with the service given to me. I will make sure that my friends and relatives will stop shopping with shopee.
Details of orders:
#240509UWP780GC - delivered
#2405125M1N576B - delivered #240509UWP780GD - delivered #240509UWP780GE - did not receive but in my email stated as delivered
I requested a return and shopee said will come to my home to collect the return item but one month passed the item now is still left in my place as they came to tell me wrong size or didn't drive car....full of excuses! I asked the live agent to give me the address of the customer service center he said he is not allowed to provide shopee customer service center 'address!
Anyway shopee is the lousiest online shopping company. It's scam!
I definitely will go to the authorities to report as they keep my money for no reason!
Shopee Malaysia is also cheating customers and allowing fraudelent sellers to continiously sell products which dont work.Consumer protection agencies need to take serious actions on shopee and protect consumer rights.
If only I could give a 0.
Purchased an item worth over $1k which was supposed to arrive between 1/4 & 3/4.
Received notification order out for delivery on 30/3. Waited till midnight. Nothing.
31/3 morning, out for delivery. 15 mins later, status changed to "failed delivery - customer rescheduled". No one even contacted me.
Contacted CS agent. Assured me I would receive on same day. Nothing.
Contacted CS again the next day. Agent said today. Priority. Nothing
2/4, I contacted again. Oh your order is out priority. Nothing.
3/4. Still nothing. Obviously I was livid at this point.
4/4. Nothing.
5/4. Nothing. I gave up because at this point it did feel like they were just gaslighting me at every turn. I requested refund. I was notified that I would receive update by 7/4.
It's 8/4. Have I received my refund? No.
It has been really appalling. It's all template responses, no sincerely, no effort at service recovery, one agent even cut me off when I was ranting. To my defence, I didn't start off as an angry customer; I was concerned and I did give it a chance. I wasn't lied to once. I was lied to 6 times. They also kept putting the case as resolved every time we ended the chats so false KPI data.
Worst thing is, I didn't even buy the item for myself. It was a gift and it was expensive gift which I can't replace yet because they haven't given me a refund.
Anyway, the most recent agent said I would receive an update "possibly" today.
its the worst company with their stupid policies. they are the worst!
high service fees, high coms, high charges. lowest CS, lowest recovery, will not protect buyer. avoid at all cost for seller. lousy delivery partner and policies
Sell at other platform have way better earning
Shopee Xpress is absolutely horrible! 5 orders with status "Out for delivery" since last week. Customer service is useless and only provides "template replies".
1 order declared lost after more than 10 days. Refund was prompt but I wasted more than 18 days waiting for this order.
My orders purchased from TaoBao in China arrived much faster than items purchased locally from Shopee.
Horrible!
Item not delivered by shopee’s own deadline and no confirmation on where item is or when it will be delivered. Asked customer service, they did not give firm answer then unilaterally ended chat saying they need to attend to other customers. Outrageous customer service !!
Bad experience with hellokittydaily.sg seller on Shopee. Bought a flask online but received a dented piece. Seller asked me to place another order and will give me discount. What if seller send me another defective item again? Stay away from this seller.
2 orders got stuck in the SPX delivery hub for 10days! For one of the order, the CS promise a voucher compensation to be credited in 24hrs. For those reading, don't trust on this voucher compensation. It will NEVER come even after checking with the CS 3 times in the next 4 days.
This is them using this tactic to delay buyers from clicking refund on the order, cuz they quietly hoping the spx will miraclely start delivering the parcel.
Once parcel stuck in delivery hub for more than 3 days, its highly lost in the warehouse. The CS and refund agents are just wasting your time to wait for more days. Really a waste of 10 days waiting for 2 parcels that never come, they should have refund after parcel stuck more than 4 days so buyer can get a new order instead of wasting 10days for a parcel that will never come!
To add on regarding their supermarket:
Bought a product, the product picture put it comes with a free gift. I buy it for that free gift. Product came without the free gift, this is call fake advertising! Talk to the supermarket cs and she give all sort of excuses and reply was slow.
Edit: compensation voucher was promised on 7mar, finally received it 6 days later, in between have to pester cs 3 times.
Extremely Bad experience especially if one purchase with self collection in Sgp. App update says Parcel out for delivery at 10+am but item is yet to reach collection point after gaving waited for 4 days????!!!! Note: Sgp is a small country n surely does not take 4 days to reach pickup pt right? Worst item was missorted when delivery was attempted n as such will need extra item to get correct item to the collection pt. Terrible customer experience. Does shoppee give delivery priority to self collection item??
By now, the price of the product has dropped due to 3.3 promo . Need shoppee to compensate me with the delta in price: original price vs promo price in view of inability to collect the item due to delivery mixed up n gross delay.
Ordered fan on 2 Jan and delivery date given was 6 Jan. Dates kept moving till today and still not delivered. Their delivery team does not update reason why or whether package lost or when they will deliver. What a pathetic company and service!. I will never again use Shopee ever in the future.
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