Shopee is an e-commerce platform headquartered in Singapore under Sea Group, which was founded in 2009 by Forrest Li.
Is Shopee legit?
Shopee (shopee.sg) has a 1.3 out of 5 rating on OK.one, based on 232 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has replied to 18% of negative reviews; 58 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall, expressing deep frustration with multiple aspects of the service. Customers frequently complained about unhelpful support agents who provided generic responses, alongside heavily delayed refunds that took weeks or even months to process. Reviewers also noted frustrating delivery delays, uncommunicative couriers, and receiving badly damaged, incorrect, or extremely poor quality products.
Though some reviewers experienced prompt refunds or timely shipping, they unfortunately still encountered various service difficulties elsewhere. A few other people also noted that certain items arrived on time and that polite delivery personnel provided surprisingly good service.
Auto-generated from all reviews of this business. For reference only.
Shopee Xcover insurance : Feels absolutely like a sham business to me. I thought at first it was a good option to have insurance coverage for the item until I tried to make a claim. The policy states it’s for “full damage protection” and the coverage is 6 months from the day item is received by buyer. Item is a fabric grocery trolley bag and in less than 3 months, the handle got torn off. I had only used it very infrequently. I then proceeded to make a claim, which, by the way is quite cumbersome, and they require some details that may be sensitive to some ( eg: device serial number and such). Video and pictures were provided. A few days later, I received an email informing me that my claim is rejected as the torn off bag handle is considered “cosmetic” only….!!!! No other reasons or explanations given. The handle of a bag that is torn is considered “cosmetic?” I have no words. This should be sufficient to show readers
what you’re in for. I started to search online on the reputation of this XCover company and found scathing reviews from angry customers on several websites from different countries as well. Some referred to the company as a scam. I should have done my homework on this company before opting in during my checkout on Shopee. I’m now putting this online to let readers know. Don’t fall for their seemingly enticing “full damage protection” phrase.
One of the worst site to shop at as it many dishonest sellers especially those from china and Vietnam and many irresponsible sellers who pack items badly even when you buy for 50 plus .
What I hate most about the site is the unreasonable and dishonest refund staff who side with their courier and errant sellers .
The refund agents make this site a nightmare for customer given High rate of dishonest and errant sellers at shopee and given shoppee history of poor courier service .
The refund agents are dishonest and fabricate stories and come up with all excuse to avoid refunds,
For instance on 18th January, the courier lost 2 parcels and claimed its delivered and when I ask for photo proof they keep showing another parcel photo for all 3 parcels and refuse to refund us though we wasted alot of time writing in and showed courier is lying.The worse part is they expect you to take the dirty parcels inside your house and do filming of unboxing the parcel and show all the items inside parcel and then continue to film taking out each and every items and at the same time you must open up each item and show every part of the items for instance in the case of garments, bedsheets and towels which is unreasonable as then it becomes making a movie and not taking the video.So if you don't do such tedious and time consuming filming for each parcel and each item you cannot raise dispute for items that come dirty and damaged and items deliberately send wrong items by the dishonest sellers as they don't have stock of what you purchase.
In another instance we purchased 6 towels from a seller chimes who is a very irresponsible seller and pack items badly.
The refund agents wanted us to show every part of the 6 towel as we took out out of the package in a continous video.The seller chimes packed 6 towels badly with all dumped inside one thin dirty,black polymail plastic and the 3 pink towels smell bad and had yellow spot when we took one of it out of wrapper. Though we produced the unboxing video to show that the pink towels come from the package by seller chimes ,refund agent sided with seller and refuse to refund us.the video showed the Grocery bag dumped with 6 towels and don't even have plastic wrapper over it that is obvious in the video we submitted and yet the refund agent called lady wrote to us lying that Grocery bag is well packed inside plastic wrappers .are the refund agents blind or what ?if you want or raise refund for any damage or dirty or wrong garment or laser number of items send,this be come a tedious and unreasonable task to do filming of each parcels and each items inside the parce
Everybody is well aware that there are very bad reviews of shoppee courier and warehouse on how they dump parcel at void decks and dustBin area and every dirty flooring possible before courier bring these parcels to customers so its ridiculous refund agent expect you to take the dirty and dusty parcel into your house and do a movie out of unboxing and each item .
We had a very dishonest Vietnamese selelr who deliberately send lesser value items and not what we ordered and we wasted our time taking videos and submit but refund agents keep saying video not clear and insuffice as they are blind.we only realise later this Vietnamese seller had bad reviews of cheating other customers by sending missing and wrong and lesser value items that we complied and showed shoppee refund agents but they still keep finding fault with our unboxing video and chose to give our monies to the scamming seller.
For years we've Shop at ntuc FairPrice and asos and ebay and we never had such unreasonable demands made by refund agents such as those from the shoppe site for damaged and wrong items by seller.The shoppee refund agents are dishonest and insane.stay away unless you want to lose your monies to dishonest sellers and refund agents at shoppee
I cannot help but write a 2nd bad review about SPX. Previously I wrote that SPX lost my parcel. As I needed the item, I decided to order the same item from the same seller. Afterall, it wasn't the seller's fault as the parcel was lost by the courier. And I thought SPX would do better.
It was a mistake to think that SPX or shopee would try to improve. Once again, my parcel was lost in transit by the courier.
I would have received my item on 11/1, but due to the incompetency and terrible service from SPX, it's now 29/1 and I am without the item, and I have to once again source for it. I have wasted precious time from waiting, re ordering, waiting some more, and writing numerous complaint emails.
I would have given it a NEGATIVE rating as I feel even a 1* review is too good for it.
Terrible experience. Customer service only has template answers. Take no accountability for anything resulting in losses for the individual. Delivery partners are irresponsible and they don’t take any action
Item is not deliver despite the customer service usual assurance (programmed template) answer.
-Long short story-
Item supposedly deliver on 9th Jan 24. status kept changed from "parcel is out to delivery" > "driver failed to deliver on time" > "parcel has arrived at sorting facility" > rinse and repeat with no ending cycle. Delayed and delayed, and finally it led to "PARCEL LOST" after 14 days. Not sure how they handle it though.
My other parcel confirm have the same fate, status kept rinse & repeat.
Customer service only repeat delivery status that is already shown on the app. So its kind of pointless to ask?
For eg.
App status: "your parcel is out for delivery"
Cust svc: "we know that you are frustrated blah blah blah... please rest assured that your parcel is out for delivery blah blah blah"
Other issues inquiry is still ok i guess but not really helpful for delivery issues.
Good job SPX
I was expecting my item delivery that was supposed on 16th January. It didn't come. Latest status they will re-attempt to deliver in 24-48 hours. Today is 21st January obviously 48 hours has passed and I still haven't received my item. Tracking number SPXSG042716415401. I've been asking them over and over via email, internet chat and facebook messenger and all they said they are sorry, apologise, checking with relevant team YET they can't give me actual date on when I can finally receive my item. Very very bad customer service from Shopee Singapore and Logitech Official Store. In the end I submitted the case to Small Claim Tribunal and expected date to attend before the Registrar of the Small Claims Tribunals will be on February 13th 2024. I encourage those who are having issue with Shopee delivery do the same. They don't value our time and money and take our loyalty to them for granted.
Appalling customer service support from Shopee, Singapore bought a product a shampoo and it arrived with about 8 weeks left before expiry. The advert has no clear reference to any expiry date but Shopee apparently support their vendors with this kind of unscrupulous advertising and not their customers. Obviously only money matters and not ethics or responsibility. I would suggest to delete the app, as I will, and use a more honest service provider.
I indicated my date required for item and engaged customer service for expedited delivery. Deliver attempt was made after refund request was put up.
I indicated my date required for item (2 days after indicated delivery date of 10 Jan on Shopee platform) and logged a case to customer service when there was a 1 day delay on 11 Jan. A subsequent check was made 12 hrs later to confirm expedited delivery is arranged.
Due to nil delivery on 12 Jan, the case was logged for refund which was cancelled twice. Delivery was then logged with new instructions to leave at doorstep, which wasn’t applicable to this delivery due to the bulky nature.
I have clearly not received item despite promise by Shopee customer service agents Nick and Sophie. Bringing this up further if no appropriate management of the incident.
SPX is one of the worst couriers I've ever encountered. Ordered an item which was supposed to be delivered on 11 Jan. On 9 Jan, status indicated parcel at delivery hub. On 11 Jan, ststus was "being processed by logistic partner". I waited patiently and when I still did not receive my item or any update on the status on 13 Jan, I contacted shopee.
The customer service honestly is absolutely useless. They gave a generic reply and said item will be delivered within next 48 hours. Status was updated on 13 Jan after my feedback and it was still "being processed by logistic partner".
When I did not receive my item after 15 Jan, I wrote in again. Once again I got a generic reply stating they have contacted the fleet team, and asked me to wait another 48 hours!
It is 17 Jan yoday, and there hasn't been any status update since 13 Jan. It's unfair to both buyers and sellers.
In future, I will ask seller who their courier is before placing an order because SPX has proven to be most unreliable.
SHOPEE SCAMMING SELLERS!!!!!! AVOID BY ALL MEANS
Hi, I think I am getting scammed. I am unable to withdraw money (the crypto). So basically you are running a 'shop' on shopee for them. You get money by listing products that are from shopee and paying the 'supplier' forward you don't have to stack an inventory. We are the 'middleman'. You will get 'orders' of customers, when there is an order you click on a button to 'process' the order. When the order is processed you can see 'addresses' and the 'name' of customers. You can also 'follow' the package. After 4-5 days you will get your money (usdt) back into your wallet and get around 20% profit. For example you get an order for a electric kettle that is 200usdt you pay 200usdt and after 4-5 days there will be 220 USDT. The thing is you don't have the keys of your crypto wallet that are on 'shopee'. As you are made to believe that you can make more sales on Shopee as a midleman and get more profit you will note that the more USDT you deposit the more orders you get. I have sadly already put more than $14 0000USDT in it (Total investment and profits being currently well over $36000USDT after aving so amny sales). I withdrew only $680 and was hoping to withdraw more then they kept blocking my withdrawals. The weird part is that they let me withdraw the small amounts which are below $1000 but when you try to withdraw a large amount say $5000 they won't let you and the moment they realise you have a lot of profits in your wallet they bring in a very big order which will be more than what's in your wallet. They do this deliberately so that you keep pumping more money into the system BUT you won't be able to take out a penny. Theyhave a way to manipulate the system and are waiting for me to deposit more money in to fulfil pending orders. Their Customer Service do not help and work with Shopee to frustrate all your enquiries and they offer no solutions to any enquiries you make. Their user interface is very restricted and they control everything behind the scenes as you can not control anything as the seller. If an order is not processed within 72 hours they will freeze your shop and have to pay 1001USDT fo re-open it , but still even after paying the money you Shopee Wallet will only be unfrozen after 3 days. Even if you want to withdraw the money they will make sure you won't get any access and if you happen to have any money in the wallet and there is a pending order to be fulfilled , they won't let you withdraw anything. I am sure their systemis more of a Task Scam. They will bleed you dry and take every penny out of you. I am convinced I won't see any penny and I have to accept that my money is gone. AVOID!
Bought an iphone during 12-12 sale. Status states that it was out for delivery since 19 December. Until then, no status update whatsoever. Tried talking to live agent but they only gave robotic answers which were not useful at all! Poor accountability and poor customer satisfaction! By the way, as of today, I have not received my iphone yet. SPX has already sent me a WhatsApp message to respond as to whether I've received the order. How ridiculous!
Shopee was fine for years. Pretty reliable... until mid November 2023 or so. Then went down the toilet due to SPX failures. I've had 7 delivery failures+delays in less than a month, ALL BY SPX. Right now, 2 new packages are stuck in limbo, BOTH BY SPX.
SPX, Shopee's own in-house delivery service is the worst of the worst I've experienced in Singapore in past 5 years, at the very least. No accountability, no way for customers to resolve delays or lost parcels. Worst, they're FORCING sellers to use SPX; sellers cannot choose to avoid that crap service, so now both sellers & buyers are suffering.
Customer service is incompetent, uncaring, and on FB messenger, downright RUDE. They've quietly removed their hotline number from Shopee app. Live agent is unreachable through the app. If you leave an enquiry, you'll get a robotic reply with zero resolution on email. Oh and sometimes they'll promise voucher compensation which wouldn't come unless you repeatedly email them for days.
Bought 3 items from a seller, Zhuang1.sg but delivered 2. Seller did not sent confirmation upon payment. Shopee is of no help even after explaining to them the issue. I am not buying anything from Shopee anymore. Not safe.
Beware!
Yes , I now do agree with the negative reviews here. Bought an item from a reputable seller. However , the app tracking status states parcel was sorted to another driver in charge of a different route on 14 December which was the delivery date.
After emailing their customer service numerous times , a reply came from among a sea of standard replies stating above reason and mention will expedite delivery within 1-2 working days.
However , till date on 17 December there is no delivery of the parcel despite chasers sent to them and as expected , a standard reply from their customer service. Zero replies. Would encourage unlucky shoppers like me to lodge a police case to safeguard yourself against such bad processing policy and treatment.
Lesson learnt, do not shop at Shopee ever.
Reply from Shopee2023-12-19
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
Terrible mindset and training from Shopee. Forcing ppl use their own deliver the Shopee express, which don’t pick up, deliver but keep lost, damage and steal. Then when seller and buyer request to change courier, they lie and don’t allow to change.
Reply from Shopee2023-12-19
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
Sellers, please do not use Shopee as your platform. Better off with Amazon.
One of the worst marketplace that doesn't support sellers. Our team processed all customers orders within 1 working day but Shopee delayed our customer's delivery by 10 days. Our store then received a 1-star rating from this customer and we requested Shopee to remove this review, all they kept mentioning was to get buyer's consent. Question is, are we supposed to do damage control on behalf of poor service created by Shopee? Definitely a system flawed company that doesn't support sellers, leaving sellers to leave with no choice and to leave their marketplace.
Reply from Shopee2023-12-19
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
Shopee allow their shopee express courier to fake tracking information based on whether you reply to their courier's message. i was at home the whole time waiting for the parcel to be deliver since its out for delivery just to be hit by recipient not at location as i did not reply to the courier message as the number is not in use. Wasted buyer's time and no remorse from shopee and courier so beware of the fake tracking and lies by the courier who does not even deliver and accuse of recipient not at home not once but twice. Customer service officers also worse than bots and anwser with template anwsers not related to questions asked.
super dissapointed and crap delivery system
Reply from Shopee2023-12-19
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
I'm incredibly upset with the customer service I encountered. I bought a product at a discounted during 1111 events in low price, then Shopee cancel my order. When I asked for an explanation, they initially cited an incorrect address. However, despite providing evidence to the contrary, they then claimed the packaging of seller didn't meet their requirements, leading to the cancellation. My complaint to customer service resulted in a generic response with no specific details provided. Adding to the frustration, there was no willingness to offer compensation. This entire experience has been thoroughly disappointing. It seems like they encourage customers to reach out publicly, but behind the scenes, they provide unsatisfactory answers just to silence the issue.
Reply from Shopee2023-12-19
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
Rubbish customer service .
The drop off points POC was happily talking outside and told me to leave my package at the table and eventually they did not scanned my package and cause the order to be cancelled . Now 3 of my package when missing , they even ask me to show proof . How am I able to show proof to them, am I suppose to take every single picture at the drop off points every time ?
Reply from Shopee2023-12-19
Hi there, we apologise for your unpleasant experience. Do drop us a Facebook private message with your Shopee username and any related details (e.g. Order ID or Case ID). Our team will assist you from there!>> https://www.facebook.com/ShopeeSingapore
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