Shopee

Teck Chuan LeeSingapore · 1 review · Experienced 2023-07-18 · Posted 2023-07-25

Customer service poor experience

I read the reviews in this column and I find I am not alone in this situation of Shopee Express missing out on deliveries but also the customer service is quite incapable to resolve your issue on their own delivery services. In my case my app shows item out for delivery but already been 7 days, the app status remains unchange and I have not receive any PIN code for pickup point. I called helpdesk, I emailed, and all I receive is standard template replies just like what you read here - leave your order ID, tracking number with them and they will need 3 business days to turn around. This tactic just wears you down until you give up. I started the refund process, and from what I read here in this column, this will be no better. So I guess when Shopee read this column, it will ask me for order ID details etc. Well, look into your backlog.

Shumit GuptaSingapore · 3 reviews · Experienced 2023-07-25 · Posted 2023-07-25

Just apalling

Just apalling. 3 separate attempts to obtain a partial (one-fifth!) refund for 3 out of 15 items which were obviously sent as damaged good, was replied with the same stock "You did not provide us evidence". This is despite clearly uploading pictures of said goods in the refund ticket. Roll the dice, take a a gamble but be prepared to lose some money occasionally.

Worst delivery service ever

Worst delivery service ever Needed item on time for work, but item had a status of "not found with driver, will investigate", then when I called Shopee to check, all they could do is they will leave a remark to logistics. And then Logistics has ZERO updates as well and there is no change to my status. Despite delivery date already passed. I had to delay my work twice, and I had a hard time explaining. Until I had it and raised a refund request, then suddenly magically item is "at delivery hub" again. So moral of the story is, raise return/refund order once you see item delayed. Then they'll start doing work. Mind you, I still haven't received my item yet. Return agent needs 5-7 working days to investigate, while logistics agents still haven't seen the "remarks" from the customer service. I don't even know if Shopee lost my item, or item was taken by Shopee deliverer or someone else. Or goodness knows what happened. If I could give 0 stars, I would.

PeterGermany · 15 reviews · Experienced 2023-06-01 · Posted 2023-07-05

gotten very bad

concerning to shopee.ph: this has gotten very bad. delivery times are beyond good and bad. Immediately after the order is placed, the item is declared as "packaged" and it is then no longer possible to cancel. a week after the "packaging" then the message that the item is on the Ninja truck. It is best to check payment on delivery because some things may never arrive. my friend paid in advance and nothing ever arrived. it's not possible to contact shopee directly, i couldn't find an email address on the website... i just ordered a chainsaw with lazada, let's see, maybe just lazada soon. I deleted the shopee account

E LimSingapore · 1 review · Experienced 2023-06-20 · Posted 2023-06-23

Getting bad to worse

All along since few years ago, I have been a regular customer of shopee. And now the delivery service is getting worse, packages delayed, fees are much higher than other shopping platforms, customer service are not helpful. Imagine a local parcel take almost a week and still not deliver yet, delivery status failed despite customer is at home waiting and NO CALLS from delivery person.

mun tingSingapore · 1 review · Experienced 2023-06-19 · Posted 2023-06-19

The most badly run company in the world

The most badly run company in the world. CEO is sleeping. Customer service department is the worst in the world. After you changed a new handphone, but retained the old number, you can't buy anymore. And it took the customer service more than 3 months, yet don't know what to do. A bunch of jokers.

Shopee express sucks

I don't know, Whether Shopee Singapore CEO even looking into these reviews or he is chilling out in beach always. No accountability regarding courier related queries. They take their own time to deliver the parcels. When approached CC, Response is very rude. If you want your pacakge extend the shopee warranty. if not we can cancel the order and refund you once it reaches back to seller, You people absolutely failed to deliver a product which is marked as out for delivery and talking about sending back to seller. So i have to wait another year to get my refund or so.

Reasonable Prices but Inaccurate Seller/Product Ratings

Reasonable prices for goods from Chinese factories. One problem is that when a product is faulty (which is pretty frequent) and you return it, you are not allowed to review the product so that other consumers can be warned. This results in inaccurately positive reviews for products, where the only reviews (genuine or not) are positive, but the people who had to return merchandise are not allowed to make their voices heard.

My experience with Shopee has been great, but just a suggestion...

My experience with Shopee has been alright so far, I even have purchased from Shopee multiple times and I love it, ever since the Phua Chu Kang advertisement. But last Christmas, it just dawned upon me, I have to pay for different delivery fees buying different presents from different merchants for my family, even though I am using Shopee Xpress as my delivery option. This adds up to a lot of my total bill! I wished Shopee can work with their merchants to create a single order transaction for me and pay the delivery fee one shot instead of the delivery fee piling up and causing me to pay more! Other than that, it has been a great experience shopping with Shopee.

RESOLVED : Case No 1607700565765533729

RESOLVED : Case No 1607700565765533729 I got in touch with their Customer Service via FB Messenger and it seems to be much more responsive compared to their hotline . Also the customer service is also better and faster online compared to the hotline. They seem to know the information relating to the case more promptly. Shopee agreed to do the full refund and added a $50 complimentary voucher as well for the trouble.

Shopee not transferring payment to seller for completed orders

I can't seem to find anything about it on Google. I'm a seller and Shopee has not been transferring payment to my account for completed orders. I'm still waiting for a follow-up from their non existing customer svc. I don't believe this is an isolated issue and want to find out if any other seller is experiencing the same.

Honestly i trusted shopee up until a…

Honestly i trusted shopee up until a transaction failed and my money just disappeared, google said the money will be returned to me but like bruh it’s not a good experience when u transact a huge amount of money. Secondly expensive purchases i made us said to be unsuccessful? it’s scary man

Weng Sum WongSingapore · 4 reviews · Experienced 2022-11-16 · Posted 2022-11-16

i made multiple purchases

i made multiple purchases. so far when it was marked out for delivery it would arrive within the day or two. then the nonsense started, claimed no one was there to receive, worse of all, as of today it felt like your driver deliberately not delivering my parcels, all 5 were marked out for delivery one was since 12th November and it is now 16th November, enquiries were copy paste answers, worse is investigating plus investigating days after days but no follow up, i want my purchases, not refund and reorder, some sellers wouldn't even want to accept my reorder worried that it will go missing round two and i ended up not able to purchase the item. your logistics has serious issues and your drivers has issues. i'm quite done with shopee, my 6th order which cost me $200 if goes missing i will never ever buy from your platform again. and indeed i was ghosted multiple times, as the customer service agents were quite powerless in taking any actions. despite giving answers suddenly at 3am and said my parcels are on the way but still as now the time of my edit 17th November 15:40 i haven't seen my parcels, one of it already passed its delivery date reedit: soulreaperd3 orderid: 221106ARK46DSW expired delivery time out for delivery since 12th still missing as of now.(parcel refunded on17th probably lost it) 🤦‍♂️💢 2211035FHNT1K6 out for delivery since 14th (received at 16th 18:50)☑️ 221105A93CRGUT out for delivery since 14th received at 16th 18:50)☑️ 221108GEQEHN0T out for delivery to collection point since 14th💢 and still nowhere to be seen 221110NVCTYQ69 out for delivery since 15th but bizarrely this one was delivered today 16th at 16:10.☑️ so what happened to the rest that went out for delivery earlier? still the review will be updated as and when i received the parcels. my 6th parcel was to be delivered 17th, "expedited " due to delay, was advised to extend guarante but i already did and that was the delayed delivery date SG227415878905J (purchased on 3rd November, arrived in Singapore 17th November)❓⁉️ still sitting in delivery hub 18th despite "expedited"

Reliable if no hiccups

Been using the app weekly for some time. 95% of deliveries came in good shape. The refund procedure or dispute can be frustrating. Its requires alot of patience and endurance to get the process through. Be sure keep all delivery documents and take plenty of evidence for disputes.

Been using for 3 years so far no…

Been using for 3 years so far no problem deliver on time and if their issue with item will get refund...maybe I only buy will local seller in shopee.sg...their overseas seller are overpriced anyway

not easy to get a refund from shopee

i had justified reason for a refund n return the item , shopee link me to the seller. refund n return was agreed, but they made it so much hassle and confusing for me to sent back the item , that i gave up i was willing to forgo that amount of money. my question is if shopee n the seller are sincere, why the hassel, get your courier service to collect the item. i will be wary to buy from shopee again. the so call grauntee is a question.

shopee has been great with me!

Impossible to get a refund

My experience with shopee is that it provides me a false sense of security with its shopee guarantee but in reality it does not perform due diligence on its seller and it’s impossible to get a refund when one receives spoilt goods unlike other online shopping platform. There was no follow up on my Case Number 229830482 Update: I have received refund although I did not receive response on the case, thank you for the assistance

Do NOT use Shopee Express delivery

Do NOT use Shopee Express delivery. Twice, they have claimed to have “delivered” my package, always at the end of the day at around 9+ pm. I know for sure that no delivery attempt was made because I live in a condo and they will have to ring my unit to come in. No call, no text, no doorbell ring. And within a few minutes of receiving delivery notification, I went to my front door, riser, to check. Nothing. False declaration! Because this happened twice within a matter of a few weeks, I’m pretty sure it’s no coincidence. Some Shopee sellers use J&T delivery service which is much better and reliable. So please check with the seller. Most local sellers use J&T. Unfortunately, I mostly order from overseas (South Korea) and they all use the standard Shopee Express service, which is terrible. Be warned!

Daniel L.Singapore · 1 review · Posted 2021-06-08

Satisfied user

Satisfied user, no problems whatsoever. Web interface and phone app works great. Vouchers could be a little more universal and less restrictive. Hopefully they do not end up going down the qoo10/lazada route of diminishing vouchers overtime..