Skillshare

Hi Leslie, Thank you for sharing this thoughtful review! It’s wonderful to hear that Skillshare has become one of your favorite ways to keep learning and stay inspired. We’re so glad you’ve been enjoying the variety of classes and learning from engaging, knowledgeable teachers across the platform. It’s also great to know that the flexibility of being able to learn in short moments or longer sessions has fit well into your routine. Creating an experience that feels accessible, inspiring, and easy to navigate is something we care deeply about, so your feedback truly means a lot to our team. Thanks again for being part of the Skillshare community!

Hi Viktor, Thank you for sharing your feedback. We’re sorry to hear the content selection has felt limited for you. We’re always adding new classes across a variety of topics, and feedback like yours helps us continue improving the experience. We appreciate you giving Skillshare a try and hope you’re able to discover more classes that match your interests.

Hi Yonkou, Thanks so much! We’re glad to hear you’re finding Skillshare to be good value for money.

Hi, Thank you for your kind feedback! We’re glad you’re enjoying the short, informative classes and finding Skillshare a great resource for learning new skills.

Hi Ikenna, Thank you for sharing your experience! We’re happy to hear the refund process was quick and easy for you. Our team always aims to provide smooth and efficient support, and it’s wonderful to know we were able to help.

Hi Zineb, We're sorry to hear this was your experience. We can understand how frustrating it feels to be charged for something you didn’t intend to keep using, especially if you didn’t get any real use out of the platform. Our goal is never to make anyone feel misled, and we know subscription renewals can sometimes catch people off guard if the trial or billing details were missed along the way. We truly appreciate you sharing this feedback because it helps us understand where the experience can feel unclear or frustrating from a customer’s side. To ensure that your issue receives the attention it deserves, we kindly ask you to submit a support ticket detailing your concern. This will allow our dedicated support team to investigate the matter thoroughly and provide you with the assistance you need.

Hi Daniela, We're sorry to hear how frustrating this experience has been for you. We can understand why you’d feel upset, especially if you believed your trial had been canceled and were still charged afterward. Our trial promotion is a great opportunity to try out a Skillshare membership, but it does automatically transition into a charged subscription at the end of the trial period, unless you've cancelled beforehand. As we're aware that the trial can pass quickly, we're careful to provide subscribers a dated reminder of when their card will be charged at the time they sign up, via their confirmation email. Please be assured that it was definitely not our intention to catch you off guard with your subscription charge. Our system is set to automatically renew at the end of all membership packages. Your satisfaction is our priority, and we're ready to address any issues you may have experienced. If you have an existing ticket with us, please reply to our information request with your current ticket number. Rest assured, one of our team members will promptly follow up to provide further assistance.

Hi Cyndi, Thank you for sharing your experience with us! We’re glad to hear that your first course made such a positive impact and that you’ve been enjoying the platform during your trial. It’s also wonderful to know you appreciate the talented community and smooth learning experience on Skillshare. We truly appreciate your kind words and hope your learning journey continues to inspire you!

Hi, We can understand how frustrating this is. We sincerely value each of our member's feedback, and are very sorry to hear that you had a less than stellar experience with Skillshare. We'll be taking your thoughts into account for further consideration as we work to make Skillshare better and better each day. We understand that this charge may have been unexpected. Skillshare trials automatically transition into a paid subscription unless cancelled before the trial ends, as outlined in the confirmation email sent at signup. For more detailed information about our refund policy, please refer to: https://help.skillshare.com/hc/articles/204536798 Also, we provide various notifications along with your membership sign-up confirmation, you can see more here: https://help.skillshare.com/hc/articles/13898861927437 If you ever need anything else, don’t hesitate to reach out. We’re always happy to assist!

Hi Lena, Thanks for taking the time to share such detailed feedback. We’re sorry to hear the course selection and teaching style didn’t meet your expectations, especially for the specific software and skill level you were looking for. We understand how important it is to have a variety of instructors and more advanced learning options, particularly for experienced users wanting deeper, more polished content. Your comments are valuable, and we’ll be sure to share them with our content team as we continue expanding and improving our catalog. We appreciate you giving Skillshare a try and sharing your honest experience.

Hi Doğan, Thank you for sharing your experience with us! We’re glad to hear that your first course made such a positive impact and that you’ve been enjoying the platform during your trial. It’s also wonderful to know you appreciate the talented community and smooth learning experience on Skillshare. We truly appreciate your kind words and hope your learning journey continues to inspire you!

Hi Robin, Thank you for your kind words! We’re so glad to hear you found our support prompt, polite, and helpful. We truly appreciate your feedback!

Hi Saud, Thank you so much for your kind words! We’re happy to hear you’re enjoying the platform and appreciate your support.

Hi Parthasarathy, We're happy to hear that you found our explanation helpful. Thank you for your kind words!

Hi Linda, Thank you for taking the time to share your experience with us. We’re sorry to hear that you had difficulty finding the right classes and that the platform didn’t fully meet your expectations. We understand how important it is to easily discover content that matches your skill level without unnecessary repetition. As we're aware that the trial can pass quickly, we're careful to provide subscribers a dated reminder of when their card will be charged at the time they sign up, via their confirmation email. Please be assured that it was definitely not our intention to catch you off guard with your subscription charge. Our system is set to automatically renew at the end of all membership packages. We would like to address though that our system shows an email reminder was sent and delivered. Thank you again for your honest feedback — it helps us do better.

Hi Abdul, We love hearing that! There’s truly an incredible amount of talent in the Skillshare community, and we’re so glad you’re enjoying being part of it.

Hi Mohamed, Thank you for sharing your experience! We’re glad to hear that Skillshare has helped you build your technical skills across different software and supported you with a structured learning path from beginner to advanced levels. We appreciate you being part of our community!

Hi Robin, We’re glad to hear you’ve been exploring topics that interest you and picking up new tricks along the way! That’s what Skillshare is all about. Thanks for sharing your experience!

Hi, Thank you for sharing your experience with us! We’re glad to hear how much you were able to learn and that our teachers made such a positive impact with their practical and honest approach. We understand how hard it can be when access comes to an end, and we really appreciate your kind words about the platform. It means a lot to us that Skillshare was able to support your learning journey, and we hope to welcome you back again in the future.

Hi, We’re happy to hear you’re loving the classes so far! Thanks for learning with us — we’re excited to be part of your journey.