Award-winning, innovative pet products and accessories for dogs, cats, and small critters that are safety tested. You shouldn't have to guess about the safety of your pet's products. Every product is designed with thoughtful features to enhance a pet’s well-being and then tested for safety. From the BPA-free silicone in Sleepypod’s Yummy Travel Bowls to the crash-testing of Sleepypod’s entire carrier and car harness lines at U.S., Canadian, and E.U. child safety seat standards, Sleepypod devotes careful and caring attention to each detail in every product. Sleepypod.com
Written by the business, not verified by us.Sleepypod (sleepypod.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 75% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 27% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-06.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the pet carriers and safety harnesses are exceptionally sturdy, very comfortable for animals, and well-suited for safe car travel. Additionally, many customers strongly appreciate the straightforward online ordering procedures, fast shipping times, and responsive customer support teams whenever assistance is necessary. People often emphasize how secure their pets feel during trips. Some reviewers were not happy with inconsistent sizing, unexpected mechanical defects, and straps or fasteners breaking during regular use. Other users also encountered significant difficulties adjusting the buckles properly or experienced poor product fit for specific dog body types.
Auto-generated from all reviews of this business. For reference only.I have had a sleepypod for years. Loved it. Velcro began to wear so i ordered another one. Re measured same cat and was still same size. It came and I unpacked it. Next day re fit it twice. Too big around the neck. Took 5 minutes to get out of. Emailed you wondering how I could return it as I list the packaging. NO REPLY!!!!!! It cost me $100 canadian dollars. POOR SERVICE.
The product and customer service are excellent.
Great travel bag, well constructed and intelligently designed. Shipped fast. Thank you!
A great product and delivery was soo fast.Thank you for it🙏 The safety of your animal is so important and this product is the right for this.
Well made harnesses and easy to put on the dogs. I am happy they are safe in the car now.
The carrier is more friendly to our cat than other carriers by the front door access.
Quick replacement for my cracked buckle. Thank you.
Hats off to Sleepypod for their amazing customer service. I had an issue with the sleepypod I ordered and they immediately set me up with a replacement. Zero hassle for me. It’s such a relief knowing a company not only makes safe, high-quality products but also truly stands behind them. In my expirence if you get a defective product from a business online it can be a nightmare to resolve the issue. I was pleasantly suprised to have the issue resolved the next buisness day. All businesses should take a note from sleepypods team, as this is what will bring customers back and not scare them away.
High-quality product, quick shipping, great communication throughout. Overall, an excellent buying experience.
Difficult to get belt to right length and it then slips through the metal buckle (although slowly). Entire process is awkward although still better than unrestrained animal.
Product was shipped quickly and well packed. Exactly what we expected.
Honestly it wasn’t a great experience, the medium didn’t fit my dog so I messaged customer service, with no response for days I returned the item and ordered a small, then they said that wouldn’t work with my dogs weight so that was cancelled. I wasn’t even given the money back for shipping very frustrating
I love this product. We used the original Sleepypod with my older dog for nine years, and it gave me peace of mind on every car trip. We just bought the Terrain model for our 50-pound dog—the medium fits her well and the build quality is excellent. I never drive without securing my dogs, and when our new puppy is full-grown she’ll get her own Sleepypod too. I always encourage dog parents to invest in a truly crash-tested harness for safety, and recommend sleepypod.
The Pod is very well-made. The negatives are its weight- heavy. Also, the Velcro to hold the door open is very small and comes open by itself- not effective. How easy would it be to have a decent size piece of Velcro so it works? I think I will modify it myself.
We appreciate you taking the time to provide feedback on the Sleepypod. The hook and loop closure opening by itself is not something we've seen before. Please reach out to our customer experience team to troubleshoot this issue. We're here to help! You can reach the Sleepypod team by email at [email protected] or web chat at sleepypod.com during regular business hours MT.
Good product once I received it but it was very hard to get an actual person in customer service to answer a question that wasn't addressed on their website. Kept getting directed to an AI bot which was useless.
Thanks so much for taking the time to share your experience with us! We're so sorry to hear there were issues reaching the customer experience team. Sleepypod strives for customer satisfaction in all areas. We'll be sure to pass along the feedback.
Fantastic company and product. We have two Poms that mean the world to us so we bought Sleepypod mobile pet beds for both. It's worth every penny knowing they are safe and comfortable when we travel. There was a slight problem with one when it was delivered, and Sleepypod made it right immediately. Great customer service
First and foremost, we appreciate your trust in Sleepypod for your two furry family members. It means the world to us! It's wonderful to hear that our customer experience team was able to assist you with your issue; customer satisfaction is very important to Sleepypod. Many thanks for taking the time to share your feedback and experience.
Thank you for taking the time to contact us. We're truly sorry to hear that this has been your experience. Sleepypod's Customer Experience team strives for timely responses and customer satisfaction, so we're unsure of the cause for the delay. We've sent a note to the team with the email you provided here. In the meantime, please check your SPAM box in case communications from the team were delivered there.
First, I have a corgi, which is a very difficult dog to fit. My first harness, while it fit on paper, just didn't work in real life. After a quick consultation with a pro at Sleepypod, it was decided to try a different model & size. Son of a gun, it fit! Two weeks later we took a long road trip with our dog buckle in his Sleepypod. Our fussy puppy was comfortable & relaxed, while we were relieved to know he was much safer than before.
Dogs, like people, come in all shapes and sizes, so it's really wonderful to hear that after consulting with a Sleepypod team member, you were able to find the best Sleepypod product to fit your dog's body build. We loved hearing that your pup was comfortable and relaxed while traveling in his new Clickit harness! Thank you for taking the time to share your experience with us. More importantly, we appreciate your trust in Sleepypod for your furry family member.
Overall I’m happy with how this functions. On one of my harnesses the reflective tape started falling off the day I got it and within a week was completely gone. That was disappointing for the price of this harness and the S-clip didn’t work well for my seatbelt so I had to make my own modifications. That said I would purchase again. I hope the quality of the reflective stripes gets better or maybe I just got a lemon.
Thank you so much for taking the time to provide your feedback. If you have not already reached out to Sleepypod’s Customer Experience team, we’ll be sure to share your product feedback with the team. Customer experience and feedback are very important to Sleepypod. We appreciate your trust in Sleepypod for your dog’s travels!
The measurements listed on the harnesses are not detailed enough, as I purchased two separate harnesses based on the information given for measurement brackets, and neither fit my dog properly (I also needed dimensions on the neck, etc). Weight categories also aren't listed, and I found that information on a different site. I tried to reach out to Customer Service and I found the response time really slow; my last email went 8 days unanswered when I tried to find information on whether one of the harnesses would be safe to use given it was slightly loose. I found this information somewhere else, and realized that my dog isn't within the tested weight category for that harness at a medium size, and so I decided to return it because I couldn't be confident if it was safe, or not, to use.
Thank you so much for taking the time to provide your valuable feedback. Like humans, pets come in a wide range of shapes and sizes. While the current Sleepypod harnesses address a broad range of dogs, there are some dogs that do not fit well in the two available models. Sleepypod's new model, Clickit Range, addresses a broader range of dogs -- including narrow- and barrel-chested dogs, as well as dogs with long body builds like sighthounds. We anticipate this harness will be available in September. We hope you will keep in touch with us via social media for any announcements on this product. Regarding the late response from our Customer Experience team, our team strives for timely responses and customer satisfaction, so we're unsure of the cause for the delay. We’ll check in with them to determine the reason. Thank you for your patience and persistence!
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