For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Health & Medical

SmartBuyGlasses

ClaimedCollecting reviews

565 reviews

3.7565 reviews
Write a review

About SmartBuyGlasses

Data updated
Website
smartbuyglasses.com.sg
Category
Health & Medical
Location
Singapore
Status
Unclaimed
Last 12 months
110 reviews
Replies to negative
97% (120/124)
Do you own SmartBuyGlasses? Claim this profile for free and start replying to reviews.

About this business

Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.

Is SmartBuyGlasses legit?

SmartBuyGlasses (smartbuyglasses.com.sg) has a 3.7 out of 5 rating on OK.one, based on 565 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 70% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames. However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.

Auto-generated from all reviews of this business. For reference only.

What people say

Overseas purchase

Purchasing overseas can be stressful moreover this was the first time getting it online too. It would be great that the importance of pre-empting customers to be ready with information required for the local authorities could be made upfront to limit the back and forth clarification. Nevertheless, specs came, all was perfect and certainly was a good experience.

Reply from SmartBuyGlasses2023-07-25

Hello Jerome, Thank you for sharing your feedback. I am very sorry to hear that you have concerns with the processing when it comes to order prescription lenses. I sincerely apologize for the inconvenience this has caused you. Here at SmartBuyGlasses, we strive to provide the best experience we can for our customers. I genuinely apologize for the inconvenience this has caused you. We take our customers’ feedback very seriously so I will be contacting you shortly to help resolve this issue. Sincerely, Ronald Hi :) We have sent you an important email regarding your recent order. Please check your spam/junk email box and respond as soon as possible. UPDATE - Hi :) We have sent you an important email regarding your recent order. Please check your spam/junk email box and respond as soon as possible.

Romar reached out to me after I…

Romar reached out to me after I provided my feedback on the Porche design glasses I ordered few months ago. Most of the online shop will not take customer feedback seriously but Smartbuyglasses is the exception. Romar also go all the way to compensate me with 10% discount refund and refund the import tax incurred when the courier delivered the item to me. Overall, I am more than satisfy with my first time purchase from SmartBuyGlasses and definitely will recommend to other buyers. I will buy my glasses from SmartBuyGlasses in the future as Romar gave me a life time 10% off for my subsequent purchase. Kudos to Romar!

One of the best in services for eCommerce Store

I have experienced one of the best pre and after-sales services from SmartBuyGlasses. I bought a pair of glasses and the process was easy and well-informed on every step from purchase to delivery. I had to refund it but the after-sales service was approachable and gave clear instructions so it was easy to ship the product back to them. They even take the initiative of informing me of updates on the refund process when I did not really chase them for it. I will definitely purchase from them again.

People also looked at