Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
Is SmartBuyGlasses legit?
SmartBuyGlasses (smartbuyglasses.com.sg) has a 3.7 out of 5 rating on OK.one, based on 565 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 70% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames.
However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.
Auto-generated from all reviews of this business. For reference only.
I recently placed an order to buy a Oakley sun glasses, as I need it as a gift I therefore paid for express delivery service which is supposed to be delivered in 2-3 days, but my order became untraceable after one day even their customer service also unable to track my order. The order did not arrive in 3 days, but continue to go missing and untraceable according to their customer service. This has gone on for more than 10 days despite all the promises by their customer service. What is worse and became unaccountable is that each time I contact and reply to their customer service, there sure to be a new person respond to me, but never the same person, and their reply were of standard phrases probably crafted by their PR firm, this means SmartbuyGlasses is never serious in looking after their customers especially after sales service and care. I am supposed to receive my order in 3 days time but end up having to go through the agony of checking and chasing for my order and only to be told “we are sorry and we thank you for your patience and understanding “, what kind of rubbish is this ??? The reason I bought from SmartBuyGlasses is I thought they have presence in Singapore because of their website site SmartBuyGlasses.com.sg, but never had I expected my order is not ship from Singapore but elsewhere, hence to all Singaporeans please do not commit the same mistake as I did, think twice or thrice before buying from them. I am still very sore about this worse ever online buying experience with them.
Reply from SmartBuyGlasses2024-05-09
Hi Eng,
Thank you for sharing your feedback. I am sorry for the confusion if you are not aware of the whereabouts of our company or where will your order be shipped. Please note that we are an online provider, and we are a global company with teams all over the world. Our global headquarters are located in Hong Kong, where we serve local customers through our optical stores and showrooms.
We also have shipping bases all over the world, such as Italy, Hong Kong, Australia, USA (partner drop-shipping bases). You can find more information at https://www.smartbuyglasses.com.sg/faq
To further explain your other concern, could you kindly please help to provide your Order ID or Email Address you used when you placed this order?
I hope to hear from you soon again.
Sincerely,
Elveen
Good value and postage was quick. Highly recommended!
Reply from SmartBuyGlasses2024-05-05
Hi,
Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next purchase.
As always, we are at your service!
Sincerely,
Steffany
We're incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful. We look forward to serving you again.
Great service, delivery quick, product as described, easy to deal with
Reply from SmartBuyGlasses2024-05-01
Hi there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
Hi there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
This is easily my 3rd or 4th purchase from SmartBuy. This website has been recommended to me by a friend of mine who is an optometrist.
I’ve previously purchased a pair of glasses which were a little faulty. SmartBuy was quick to respond and service have been smooth to rectify the issue.
In the current purchase (valued at SGD$500+), everything is as per what I’ve intended to purchase. Great quality and of a good value. Highly recommended and I would gladly make my next purchase again.
Reply from SmartBuyGlasses2024-04-21
Hi Miyuki,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We count ourselves lucky to have customers like you. We look forward to welcoming you again to SmartBuyGlasses!
Hi there,
We are grateful that you took the time to leave us a review and I'm glad to hear that you're satisfied with our service/item. Your feedback helps us to improve service for our future customers.
We hope to welcome you again to SmartBuyGlasses.
Sincerely,
Ronald
Hassles free process end-to-end. Product received in good condition.
Reply from SmartBuyGlasses2024-04-14
Hi!
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful.
We look forward to seeing you again.
Sincerely,
Ellen
I ordered a pair of glasses almost 3 weeks ago. “still sourcing” and no status update - even after SEVERAL emails to customer service! How can I cancel my order and get my 500 dollars back?? This feels like a huge scam! Be aware!
Reply from SmartBuyGlasses2024-03-23
Hi Therese,
I am so sorry that you had disappointing experience with us and I apologize for all the inconveniences caused. As I understand your item is still in sourcing stage and no update has been received from us.
To track your order, please refer to this link: https://www.smartbuyglasses.com.sg/order
I will now contact you privately via email and will personally provide information about your order.
Sincerely,
Ellen
-Update-
Hi
I have sent you an important email about this order. Please check your spam / junk emails if you cannot find it in your inbox.
I hope to hear from you soon!
Sincerely,
Kristel
Fuss-free purchase and ships on time. Authentic Oakley and appreciate the communication as well!
Reply from SmartBuyGlasses2024-04-10
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you loved doing business with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
We look forward to seeing you again!
Hi Rajkumar,
Thank you for leaving such a positive review! Your feedback means a lot to us and makes our work enjoyable. We're grateful to have customers like you.
Best wishes,
Katherine
This is the 3rd time I have purchased sunglasses from the site. I am very pleased with all my purchases. Every item that I have bought has been well packed and received within days of my purchase. I will not hesitate to buy or recommend the site to anyone who wishes to buy any branded sunglasses or spectacles.
Reply from SmartBuyGlasses2024-04-04
Hi there,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
We hope to welcome you again to SmartBuyGlasses.
Sincerely,
Ronald
Hi there,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
We hope to welcome you again to SmartBuyGlasses.
Sincerely,
Ronald
Can I suggest use video photo with the illustrations.
Can I suggest use video photo with illustrations to present the product for better understanding. Let the customer know the product ship from where. I can only know base on the email address. Thanks
Reply from SmartBuyGlasses2024-04-01
Hi Jason,
We greatly appreciate the time you've taken to share your valuable feedback with us. It means a lot when our esteemed customers share their experiences.
Rest assured that your insights have been thoroughly reviewed, and we've relayed your feedback to the appropriate department.
I'm truly thankful for your positive comments and the professionalism you've demonstrated. I'm looking forward to your next purchase with anticipation.
Best regards,
Katherine
I'm a returning customer having made several past purchases and SmartBuyGlasses has never disappointed, including the most recent order!
There is a wide variety of options to choose from, very fairly priced and the product detail provided allows a potential customer to have all the information needed to make an informed purchase (eg. if the glasses are suitable for progressive lenses).
Placed the order on Feb 19 and had it delivered on Feb 27. Appreciate the expeditious processing and dispatching of orders! It also came very well packaged so that is always appreciated.
Would confidently recommend to others to utilize their service. For myself, I'll definitely will be back for all my optical needs!
Reply from SmartBuyGlasses2024-03-28
Hi there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
Item received on time in good condition. Very responsive customer service
Reply from SmartBuyGlasses2024-03-19
Hello there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
It is on time as stated delivery date and quality of product is good.
Reply from SmartBuyGlasses2024-03-10
Hello there!
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
I'm glad we were able to meet your expectations!
Sincerely,
Elveen
I really liked the sunglasses that I purchased! Took some time to deliver but it arrived all fine.
Reply from SmartBuyGlasses2024-02-14
Hi C,
Reviews like yours make our day, because it makes all the hard work worthwhile. It's so fantastic that our product made such a difference and fulfilled your needs.
Thanks again for choosing SmartBuyGlasses and we can't wait to see you again!
Sincerely,
Ellen
This is the first time i'm buying from SmartBuyGlasses....…
This is the first time i'm buying through this website. The price was much² cheaper than purchasing off shelf or at my local store. I was very² sceptical at first but after reading alot of the good reviews from previous customer, i decided to proceed with my purchase. To my surprise the Oakley sunglasses came less than 2 weeks. I have check and confirm it is genuine and oirginal. Very² happy with my purchase and definitely this will not be the last time i buy through this website. Keep up the excellent work everyone. You all are doing a fantastic job and i appreciate it so much. Thank you and cheers. 🙏🍻
Reply from SmartBuyGlasses2024-02-14
Hi Zulkifli,
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful.
We look forward to seeing you again.
Sincerely,
Ellen
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