SmartBuyGlasses

Very prompt response but one of the…

Very prompt response but one of the shades is not like the one which I expected to be..

Delivery is quite fast

Delivery is quite fast. More importantly the product is genuine

Oakley Holbrook Rx

The frames that were delivered did not sit comfortably and can clearly be seen as warped. I have another pair I bought directly from the optometrist and they sit perfectly. The pair sent to me seemed to be a demo set, worn by many people.

Good communications

Good communications - I had to provide more information than initially expected for the prescription. The glasses were not in stock, I didn't receive any emails about this and had to follow up, but in response I received accurate information

GlenSingapore · 3 reviews · Verified · Experienced 2022-10-26 · Posted 2022-10-27

Hassling me to change my review

Following my review of bad experience posted in September, the team at SmartBuyGlasses has constantly requested for me to change my rating to a positive one. I have already reviewed my rating from one star to two stars, but they were unhappy and still continue to contact me via email and SMS multiple times to tell me to give them a positive rating. Please stop bothering my about the review.

Not the best experience

update: Have received a full refund for the unwanted pair of sunglasses and they have offered me a 10% discount on next purchase. Ordered a pair of sunglasses which were stated as the last pair in stock, paid for them - then got an email saying they were out of stock and on back order. Waited a few weeks, nothing. Waited a few months, still nothing - then told they are discontinued. Was offered an alterative selection. Ordered a pair of Mont Blanc that looked similar to the ones i had originally ordered but were 3x more expensive, so paid the difference and ordered them. Glasses arrived but didn't look much like the stock photo, so sent them back for refund. Refund issue for only the price difference! No i'm chasing again for the rest of my money. Honestly, don't buy from these clowns. Save yourself the hastle of a million emails back and forth.

Over all they have fair and fast…

Over all they have fair and fast customer service. Had issues with my order but they are very communicative and will try to resolve the issue. Items may get customs charges but they defend without any fuss

Oakley 8850 clear polished

A decent frame. Got my own progressive prescription lens. Will be even better if bridge is narrower

Nice frame.

Nice frame and solid product.

Overall is good

Overall is good, I had brought 3 times and I always look for the "in stock" items so I know the delivery date is more accurate.

GlenSingapore · 3 reviews · Experienced 2022-09-06 · Posted 2022-09-26

Please refund me

I bought a pair of Ray Ban RX5387F Asian Fit in size 54 (the only size that was available) on 6 September 2022 and it arrived on 13 September 2022 - IN THE WRONG SIZE (size 52). I don't know how this was possible since it was only available in size 54. Nonetheless, I arranged a return and posted it back to them on 14 September. I was told I would get a refund of the shipping fee I incurred as well. I received a refund of the cost of the glasses on 20 September, but the shipping cost was not included in the refund, so i emailed them to ask about it. I was told in a reply to my email enquiry that they can only refund the cost of the glasses to my credit card and no more. I was told to give them details on my paypal account for the refund and I said I dont use paypal. I was never informed that only the cost of the glasses could be refunded, and the shipping cost could not be refunded via the card, even though they told me they would be refunding the shipping cost. I provided them my bank account details for a refund on 22 September and was informed they would perform a transfer via bank transfer 'if [I] insist' - what a joke. It has been several days and the refund is nowhere to be seen. UPDATE: I have received a refund of the postage cost via bank transfer on 26 September, shortly after Steffany reached out via email.

Very easy to buy and fast delivery

Good support team

I m happy to buy your spectacles

I m happy to buy your spectacles , but i would be happy if i can get tested for my lens , as i have precribed lens . I love your spectacles. thanking you

Delivery is a little slow

Delivery is a little slow. Photos of the glasses are sometimes insufficient to make a decision

Good quality and customer service

Fast response to my concern and provide good solution to my exchange. Good quality products and good customer service guaranteed.

Sunglasses came cracked

Sunglasses came cracked. Customer support was kind and arranged for exchange smoothly. However, I had to pay additional $11 for shipping for the exchanged pair while the original order was free shipping.

Persistence Delivery

Persistence delivery. Very sincere to deliver to customer. But should leave contact number on local website.

Great service provided

Didn’t disappoint it’s orders

Frame ordered came as its is, pleased!