Shipment was little delayed
Shipment was little delayed, but was able to get email feedback from SmartGlasses😃 However parcel was left on doorstep without notification.
About SmartBuyGlasses
Data updated- Website
- smartbuyglasses.com.sg
- Category
- Health & Medical
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 110 reviews
- Replies to negative
- 97% (120/124)
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About this business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
Is SmartBuyGlasses legit?
SmartBuyGlasses (smartbuyglasses.com.sg) has a 3.7 out of 5 rating on OK.one, based on 565 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 70% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames. However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.
Auto-generated from all reviews of this business. For reference only.What people say
Great sunglasses!
I didnt know that it is a pre order. But it was ok since i did not need it urgently. Reach me safely although the outer box was dented. Felt relieved after i open it and found it was bubble wrapped. The box and glasses was safe. Everything was good. The holbrook XL prizm polarised was superb! Looks good on me, and the prizm effect, brings it out on a whole new level. Thank you seller! Im waiting for you guys to bring in the holbrook deep water.
Reply from SmartBuyGlasses2022-02-16
Hi Fendy, We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone, and we hope we will provide a perfect experience next time. Sincerely, Steffany
Not bad though service can be improved.
The glasses are great though the fitting is slightly loose, but not a major issue as I can bring them over to a nearby optical shop for tightening. Staffs are attentive and quick in their responses but they are not flexible in terms of providing solutions to my simple request like asking for an invoice when products are already confirmed on purchase and just awaiting to be shipped. I understand they are just doing their job and adhering to the company's protocols and instructions but I feel something as simple as an invoice (when both products have been charged to my credit card) should be given UNLESS these items have yet to be charged to the card. Company should look into this if they want returning customers.
Reply from SmartBuyGlasses2022-02-15
Hi Zulaila, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our guidelines over time and look forward to seeing you soon! Sincerely, Famekha
great price point
Reply from SmartBuyGlasses2022-02-05
We are incredibly grateful that you took the time to leave us this note. Our company’s top priority is making sure our customers are 100% satisfied. It's customers like you that make our job wonderful. We look forward to serving you again.
Recent Purchase
Item received within days of placing orders. Well describe and fit well (Asian Fit)
Reply from SmartBuyGlasses2022-02-01
Hi Quah, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We've taken your thoughts to heart and we relayed your feedback to the concerned department. I appreciate your kind words and professional demeanor and look forward to your next purchase. Sincerely, Hannah
Fast delivery
Fast delivery. Cheaper than I got from shop
Reply from SmartBuyGlasses2021-12-28
Hi there, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We've taken your thoughts to heart and we relayed your feedback to the concerned department. I appreciate your kind words and professional demeanor and look forward to your next purchase. Sincerely, Hannah
Quality, classic pair of glasses
Speedy delivery - received within 5 days. Thank you!! As for the glasses, it has a raised nose bridge but it does slide down when I perspire. You might have to adjust the ear stems to get a better fit. Came a little loose. The frame is wider than the folding wayfarers so those with slim faces may wish to consider the folding instead. Quality wise - its superb. 5 stars. Top notch. Some may find it too heavy but the plastic is solidly built. That's the beauty of getting RBs. I found the original wayfarers has too much of a pantoscopic tilt and decided to get this instead. This definitely sits upright. The lenses are great. Blocks medium to bright light. It does let a bit of light in so there are times i find i experience a tad of glare. Overall I enjoy wearing this pair - although adjustment to the ear piece was needed.
Reply from SmartBuyGlasses2021-12-09
Hi there, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We've taken your thoughts to heart and we relayed your feedback to the concerned department. I appreciate your kind words and professional demeanor and look forward to your next purchase. Sincerely, Hannah
Timely updates and Delivery of Order
Updates are provided timely and order was shipped quickly.
Reply from SmartBuyGlasses2021-12-05
Hi! I am glad to know that you are happy with our service. SmartBuyGlasses is committed to providing the best services to our valued customers. Happy to hear that you'll come back. We'll definitely wait! Sincerely, Katherine
Reliable and fast
Item is in great condition. Shipping was also fast!
Advertise discontinued items
Advised almost two weeks after order placed that the particular item was discontinued. Offered other options. Found same style but different color and asked to check if available. Yes just 5 plus day to process Advised nope discontinued as well. Dispite this yep all still advertised on the website. Responses from smartbuys were prompt and polite
Reply from SmartBuyGlasses2021-11-19
Hi there, I am really sorry to hear about this inconvenience that ruined your experience with us. Can you please answer my private message here via Trustpilot, so that I can help you further? Sincerely, Jelena UPDATE Hi there, Thank you for sharing your order details with me. I will contact you shortly to help you further with this issue. Sincerely, Jelena
Reasonable price and fast shipment
Reply from SmartBuyGlasses2021-11-09
Hi Tony, Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at SmartBuyGlasses. Sincerely, Katherine
well received and customer respond to…
well received and customer respond to my email enquiry promtly.
Reply from SmartBuyGlasses2021-11-09
Hi Siew, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Looking forward to your next purchase. Sincerely, Katherine
Fast delivery and good packaging!
Reply from SmartBuyGlasses2021-11-02
Thank you so much for your kind words, Kuo. We really appreciate you taking the time to share your experience with us. We count ourselves lucky to have customers like you. We look forward to welcoming you again to SmartBuyGlasses! Sincerely, Allison
well received and customer respond to…
well received and customer respond to my email enquiry promtly.only bad side is at times the delivery took to long to send out.
Reply from SmartBuyGlasses2021-10-07
Hi CK, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our delivery process over time and look forward to seeing you soon! Best Wishes, Jem
Price is cheaper than other places
Price is cheaper than other places. Received item in good condition. Recommended.
Reply from SmartBuyGlasses2021-10-03
Hi Lim, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations! Sincerely, Katherine
Came quickly
Came quickly, good product.
Reply from SmartBuyGlasses2021-10-15
Hi Simon, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! If there's anything we need to improve on, we're always open to feedback. We look forward to seeing you soon! Many thanks, Allison
Great service
Great service. Customer service assisted in cancelling my order when I typed in the wrong shipping address.
Reply from SmartBuyGlasses2021-10-15
Hi Kenneth, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We've taken your thoughts to heart and we relayed your feedback to the concerned department. I appreciate your kind words and professional demeanor and look forward to your next purchase. Sincerely, Hannah
First time customer and happy with the purchase!
Ordered Oakley spectacle frames. It was taking a while for them to process the non prescription lenses but after I contacted them and switch the order to frames-only, my frames were shipped out immediately and arrived within the week. It was really quick. Items are original and in mint condition! 👌
Reply from SmartBuyGlasses2021-10-15
Hi Xuan, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our service over time and seeing you soon! Best Wishes, Jelena
Sketchy Shop
It took a long time for them to realize that the delivery to Singapore requires paying additional tariff. They had this sketchy third party send me an invoice requesting me to pay additional fees before I can receive my delivery. I'm not comfortable paying additional fees on top of what I have already paid and asked them for a recall and it's taking them a long time as well...so far it's been a month since my order was placed, and I have not received any delivery or refund yet. UPDATE: refund received today.
Reply from SmartBuyGlasses2021-09-19
Hello Ren, Thanks for your feedback. We do realize that customs duties can be imposed as we ship from overseas. 99% of our deliveries to Singapore do not have this, but we cannot always guarantee that as it is completely up to customs authority. We make sure to reimburse the taxes in full when you provide us the invoice. I understand you've requested a recall/refund. We would love to resolve this problem for you, however, we did not receive your order ID with your review. Could you kindly provide your order ID so I can assist you? Best regards, Allison Update 09/23/21: Hi There, Thank you for providing your order details. Please note that we have processed your refund and I have sent you an email yesterday. Kindly check and get back to me at your earliest convenience. Sincerely, Katherine
The customer service executives are…
The customer service executives are very responsive to emails but they just need to coordinate their request. I received 2 separate requests to submit my prescription when I have already done so in the first request.
Reply from SmartBuyGlasses2021-10-15
Hi JC, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We've taken your thoughts to heart and we relayed your feedback to the concerned department. I appreciate your kind words and professional demeanor and look forward to your next purchase. Sincerely, Hannah
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