Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses (smartbuyglasses.com.sg) has a 3.7 out of 5 rating on OK.one, based on 565 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 70% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames. However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.
Auto-generated from all reviews of this business. For reference only.Even though the goods is from Hong Kong but surprisingly received the parcel just few working days. Moreover the frame is in good condition, and nicely packed too.
Hi Jason, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our service over time and seeing you soon! :) Best Wishes, Jelena
Fast delivery, good quality
Hello Herman, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving even more over time and look forward to seeing you soon! Many thanks, Allison
I bought at smartbuyglasses.com.sg and charge in SGD, but when I received my credit card statement there is DCC (dynamic-currency-conversion), hence there is additional charge outside my invoice.
Hi, I am really sorry to hear about this inconvenience. I will now contact you privately to help you further with this case. Sincerely, Jelena
The customer services is great. I also love that i am able to track the delivery status.
Hi Steven, Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. I'm glad we were able to meet your expectations! Sincerely, Hannah
Delivery was fast and without fuss.
Shipped from HK within a week. Authentic Ray Ban, recommended.
Online purchase was smooth, and delivery was prompt. Item was well packaged, and frame quality is good. Only downside is the frame design is not Asian fit, hence not suitable for people with flat nose bridge.
Delivery was a little long. Product wise is as pictured.
Good customer support but the product did not met my expectations. Thank you.
Hi Cris, We are sorry to hear about your disappointing experience with us and I would like to personally assist you to make things right. Please reply to my private message and let’s work together to resolve this. Sincerely, Hannah
Meet expectation. Fast delivery. Good products
The glasses were delivered on time and good price. Wish that we had a box and a bag though so it's good enough to gift. Thanks.
Good quality glasses at a much cheaper price
ok. generally higher then my expectation. important is the delivery agent call me before deliver. so I will not miss out, as I always not at home.
Hello Jack I am glad to hear that you are satisfied with our services and that it exceeded your expecations. However, please note that, as you rated us with only 3 stars I will contact you to check if there has been an issue with your order. Thank you for your time to share your purchase experience with us! Sincerely, Nicole
The case was not the same as the one shown on the website. A minor issue. the frame would need adjusting to balance it, so that it sits level on the table.
I've got the specs and tried on.
First time purchasing my glasses from here. The purchasing process was a breeze. Only flaw is that there isn’t much opticians that are partnering with them. Had my orders cancelled for 2 times due to the product out of production, which to me was weird cause they still are placed in the selection menu. Decided to go with another type of glasses. The customer service team was excellent in assisting me with all the help that I needed. When the product came, I wasn’t disappointed. It was quite good. It also came with 2 years warranty from smartbuyglasses themselves.
Customer support was excellent. Questions were answered within a day, and prompt support were given. Spectacles arrive after arnd 3 weeks.
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