SmartBuyGlasses

Good service

Although I receive the item late due to current challenges in the logistic chain, I am pleased with the prompt response of staff to my queries. Thank you

So far

So far, positive experience.

No stock but still accepting order ???

I had place an order and received a confirmation email of my purchase from your company...and thereafter another email telling me no stock??? And the customer service respond is slow ....I had not gotten an answer from you????

Straight forward replies to all my…

Straight forward replies to all my enquiries. Recommended one stop buy.

Overall process very smooth

Overall process very smooth! Glassess arrived very well packed and protected.

The delivery was not satisfied

Very professional and fast service

Very professional and fast service, the best prices in the market

Flimsy glasses that broke in two days

This is my second time buying glasses from this site as the first time went alright and I was happy with my glasses and left a good review. These glasses, while similarly priced as the first, felt flimsy and badly made as soon as I took them out of the case. I didn't mind so much as I'd only gotten them as spare glasses to watch TV with. The second day I got this pair of glasses, one of the nose pads fell off (I wasn't being rough with them). I emailed customer service on this and they responded that I could either go get them fixed myself or I could return them to SBG via post at the post office (both at their cost). In view of the pandemic, I asked if they could please arrange collection from me with their courier, which they refused. I responded to their customer satisfaction survey stating that their options were not workable during a pandemic as I cannot leave home due to the lockdown. Their only response to this was to tell me to order replacement nose pads online. I tried checking online but the problem is that there are more than 1 type of nose pads being sold online and I'm not sure which to get. As such, my glasses will remain useless until the pandemic is over and I can get them fixed. EDIT: Upon seeing my review, the company reached out to me with a replacement pair of glasses, which they sent across without requiring me to send them back the initial pair and for which I am grateful. I have therefore amended my rating on this.

it worked

It Worked I took the risk, it paid off.

Good buy at flash sales

I happy with your product.

Authentic Products and ships fast.

Product is great

Product is great. Nicely packed, but delivery a bit too long otherwise i would give a 5 star rating.

Too slow - no idea when I’ll get my spectacles

I placed the order of my spectacles and prescription on 19th September. The company then proceeded to only contact me on 22nd to get additional details which I provided promptly. They should have asked me earlier. For some reason they only processed it by 24th. Then, even now on 27th September they still say that they are away 8 working days from me getting my item. This is clearly unacceptable that a spectacles takes more than 2 weeks to arrive when frame is available. Not sure what is the advantage of this over a local optical store.

Pls consider to use 360 degree rotation…

Pls consider to use 360 degree rotation view to better display your glasses.

Arrived as sold

Arrived as sold. Efficient process. Great glasses

Fast and safe

Fast, safe and reliable delivery of correct item in perfect condition.

Have to say it's good wrt variety and…

Have to say it's good wrt variety and interface The virtual trial is helpful too for right frame types that suit each individual's facial features instead of just referencing others Prices are OK but can be more competitive given that it's an online platform Packaging can be improved So is searching rules and results

Good

Good,fast respone from customer service and package delivered quite fast !

Lady Dior O3F

Love the Lady Dior spectacles which came with free quality lens. Item is authentic, beautiful and the fit is good too. I am a little disappointed as the pouch and case that came along is from the Dior Homme range which is different from what was shown in the picture. However, it was mentioned on the website that the packaging make be different, so I guess I couldn’t complain about it. Will be good if it had came with Dior case and pouch instead as the Homme range is a men’s range. Overall it is still a good buy as the price is much lower than retail.