Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
SmartBuyGlasses (smartbuyglasses.com.sg) has a 3.7 out of 5 rating on OK.one, based on 565 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 70% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames. However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.
Auto-generated from all reviews of this business. For reference only.Happy with all the online convenient but sometimes it took a while to be delivered. And the missing part compared to optical store is the fitting adjustment service when collecting the new pair of glasses. Is there to enhance this?
Glasses arrived in good condition and on time.
First time trying out at this website and i’m happy with the fast delivery. Its a genuine product with a low price compare to other retailers. I surely will get my next spectacle at SmartBuyGlasses!! 😀
This pair of glasses was a gift for my best friend’s birthday and she is a fan of Ray Ban Sunglasses. So I will get her a pair every year for her birthday. This is my first time ordering glasses online as this foldable model is not easy to find in SG. The glasses arrived a couple of days earlier than the estimated lead time in excellent condition. She was delighted and enjoying her new glasses.
Just purchased a pair of oakley’s sunglasses from this e-commerce merchant. The product does not even look remotely like what was advertised on its catalogue. Furthermore, there is no option for a refund which makes this whole business pretty suspicious. Would like to speak with smart buy glasses about return options. Edit: Smartbuy glasses customer service was quick and efficient in initiating a refund. I am impressed. I have moderated my rating based on the customer service experience but still hope that the quality of smartbuyglasses’ products can be improved.
Dear Jeremy, I am really sorry to hear that you are not satisfied with the received glasses, however, please do not worry, as we inform in our website, you have 100 days to return the order for an exchange or full refund. As I can see, one of our agents is already helping with your return request. Please note that I will contact you as well keep you updated. Sincerely, Rafael
Automated updates weekly. No actual knowledge of where my prescription spectacles are. Enquired with Customer service but no response.
Dear Enzo, Please note that your order has been put on hold because we need some specific information in order to ship prescription lenses to Singapore. We already sent you two emails requesting the information, however, unfortunately we did not got a reply from you. Please note that I will contact you right away to help solve the problem. Sincerely, Rafael
There was no update for a long time and had no idea when they would arrive
Dear Sangeeta, I am really sorry to hear that your order is yet to be received. Please accept my apologies for the inconveniences caused. I will contact you right away to help solve this problem. Sincerely, Rafael
Great spectacles! Luv it!
Trusted partner
It has been 12 days and my order still preparing for delivery. Delivery not as promised and very slow. Order Tracking system is not detailed. Very disappointing.
Dear Miguel, Please accept my apologies for the delay on the delivery of your order and for the inconveniences caused. Unfortunately, I did not receive your order information. If possible, please kindly reply to my request with your order number so I can properly assist you. Sincerely, Rafael
Hi Srinivasa, I am so sorry to hear that the item received did not fit well. The size of the item ordered may not be suitable for you. I will contact you right away to help resolve this case. Sincerely, Ira
Product purchase not available. No new from Smartbuyglasses whether they are going to wait for stock or refund.
Hi Azman, Please accept my apologies for the issue on your order and for the inconveniences caused. If possible, please reply to my request with your order information so I can help solve the problem. Sincerely, Ira
Hi Management of SmartBuyGlasses, I wouldn't resort to post it here unless it is taking too much of over committing and under deliver, of my order. This is really disappointing. Let me know if you'd need my Order ID. I have placed my order on the 03 Nov 2019 and till today, I have yet to receive my item. I am very upset with this order with SmartBuyGlasses, as this is the experience I and other consumers are getting. 1. Since I've placed my order, there's no updates on the processing status until I have to email to your team (2 weeks later) to check on the status, and getting to understand that I was being informed by your staff that the system did not capture my prescription (which I have also uploaded it to your website under my account), thus I have to be troubled to resend the prescription. And I've been told to wait for another 3-5 days to be delivered. (But it did not) 2. Since then, I have been informed by your staff to wait for "the never ending" 24-48 hours for updates, and its keeps going on and on until today. Worst, the last email update from your team was on 02 Dec 2019 and there is no email response despite my email follow up for 2 times. This is really reflecting bad in your business in terms of the customer service and over committing which under deliver of your products to consumers. Please let me know once and for all, for my orders and deliver my items to me. I am not sure what kind of compensation you will offer for us due to this lapse services your team is handling. Please refer to my email correspondences if you'd need to investigate. I look forward to your response. Thank you.
Dear Robin, Please accept my apologies for the delay in your order and for the inconveniences caused. If possible, please kindly reply to my request with your order number so I can step in and help solve the problem. Sincerely, Michael
Authentic products but delivery was late, not as efficient as they have promised.
Dear TWN, I am sorry to hear that the delivery took longer than expected. Please accept my apologies for the inconveniences. I will follow up the problem with our logistic team to be sure that such delays will not happen in the future. In any case, I am glad to hear that you are satisfied with your glasses. If there is something else we could do for you, please do not hesitate to contact us. Sincerely, Michael
smooth delivery, reasonable price & items received in good condition.
Hi I love the glasses. The packaging was good and well received . Just one thing for improvement the delivery took very long time . It would be nice if you post the estimated date of arrival , in this way I don’t have to anticipate when is the arrival date
SmartbuyGlasses delivers on time and correctly.
Poor service and very poor experience. Place order on 18th October and 11 days later, the order is still outstanding despite having provided them with a prescription from a registered optician - one gets the feeling that they are always wanting to steer you towards their own optician. Communication has been poor and makes me wonder whether this is a scam. I regret using this service and would not recommend them.
Dear Joma, Please accept my apologies for the delay in your order. Please note that as we have informed you, in order to cope with the local laws we need a copy of your prescription including certain personal information. However, please do not worry, I will contact you right away to help solve this problem. Sincerely, Michael
Worst customer experience, bought Tom Ford glasses but frame rusted before 6mths. After contacting customer service they ask me do i want to exchange or refund. When I chose refund and they said can’t refund. They ask me to return the item first and to exchange. I explains them I don’t have spare glasses so Jeramie from customer service told me he will make sure glasses is ready to ship once i returned the item. Just provided postage receipt and he will ship the exchange glasses. But after providing postage receipt, they said once returned item arrived they will ship my exchange item. Never encountered that kind of customer service cheated and lied to a customer. I can provide evidence as our previous email conversations. Guys buy at your own risk. It’s too bad there is no 0 star which they deserve.
Hi Nyi Nyi, I can’t express enough how sorry I am about this situation. I understand your frustrations and and I really apologize for the inconvenience and disappointment caused by this incident. I will contact you right away to help resolve this case. Sincerely, Sam
4 stars only because returns are not free. But customer service is prompt
565 reviews matching
LIS-SKINS
MAYFEYR
Olive Basics
Delugs
The Shirt Bar
dwarvesshoes.com
STYLEBASE
GENESI