SmartBuyGlasses

Poor service

Poor service, spectacle frame came with a high powered lens which weren’t my order.. only gave one side of the demo lens. Slight nip on the box.. brought the frame to my optician and was told the frame was warp( Brand new frame should not be in this state ). Doesn’t mean you have a return policy, you can deliver this sort of product.. totally unacceptable and unprofessional.. wasting consumer time ..

Trusted platform to buy from

Trusted platform to buy from. Will use it for next purchase.

Not trusted .

Not trusted .. I order my item on 22 Aug, and when I checked the website , it says the lens is processing, but I received an email saying it is preparing for delivery. This is after my multiple emails asking on the status of the glasses. This seem like a scam website where in Facebook, many of them had mentioned they did not received their orders.

Customers services never solve my…

Customers services never solve my simple question just asking me to refund

Much cheaper than retail !

Easy and painless at reasonable price

The purchase was very easy and painless. The only improvement I can think of is to have a more detailed description of the item being purchase. The sunglasses I bought had a mirror finish which I was not expecting as I couldn’t see it in the picture nor is it mentioned in the description. Nevertheless I am still happy with my product.

Received item in good condition

Received item in good condition. Good fit

Good buy

Although the goggles were size M, it was still a bit big for a female Asian face. But I wanted a flip up lens to do cross country skiing and if the size was smaller, it would have been perfect. Otherwise, can't complain about the price and fairly quick delivery.

product came good

Ordered a pair of Ray Ban sunglasses…

Ordered a pair of Ray Ban sunglasses and delivery was timely and product was in a good condition. The outer box looks kinda old and the edges were flattened probably due to the delivery but I can live with it.

Slight delay in the delivery but item…

Slight delay in the delivery but item was received in good condition.

Very unsatisfied with service and overall experience

Hi, ordered sunglasses and took over a month to be delivered. Delays along the way as didn't have correct prescription info even though went to one of their partners for eye check. Delivery tracking number didn't work for a number of days. Still haven't received the glasses even though they have been "out for delivery" for 4 days. No contact numbers so can't speak with anyone and reps responding via email just tell you to wait and offer no other help. Very unsatisfied. As an update, Smartbuy contacted me and offered a small discount to my purchase price given my experience which was much appreciated.

rayban aviator has flaw

i bought the rayban aviator, the sunglasses has defect. Both right and left glasses are in different size. The flaw is so obvious that i constantly wonder why smart sunglasses didn’t check it before shipping it to me. Now I have to go through all the hassle of posting the sunglasses back to smart sunglasses. This is an obvious scam. I am dealing with the customer care of smart sunglasses to get my money back. Thanks!

The delivery could be faster

The delivery could be faster. The status of shipment wasn't regularly updated in the shipping company website and was difficult to track. The product, however, was received in good condition.

a bit late on the second delivery

Love the glasses

Love the glasses! Only one minor flaw is that for one pair, one of the sides is imbalanced with the other side. Hope the optician can help me adjust to make both sides of the glasses balanced.

The frame was defective

The frame was defective, one arm was bent and crooked

Fake website with fake item status.

One of the worst experiences. I placed an order for a Ray-Ban RX5228 Highstreet | 50 | Black Single Vision | Very Thin & Light (1.61) | and had included prescription lenses. While ordering, I checked the status of the frame and it said that it was “In stock”. However after placing the order, upon checking it keeps showing the “Stock is in transit”. Upon emailing the company’s customer service I received a response mentioning that the frame will be dispatched from one of its delivery centers to their location after which it will take 2-3 days to fit the prescription lenses. It has been over a week and until know the status shows “In transit”. I have sent multiple follow up emails to customer service without any response. It is obvious that the company was lying about the status of the item being “in stock”. If I had known it would take so long I would have never placed the order. In today’s age who can wait for 10-15 days for delivery? Totally ridiculous. I asked for a refund and received no reply. If you check the status of the item on their website it still shows it is in stock. They are obviously trying to lure customers by showing a false status. I would never recommend anyone to buy from this website. This an update to my review. if you see Michael's reply, it says there was some missing information in my prescription. If the company reads my review carefully, it is clear it has to do with the delay in delivery of the frame itself. As per the company's communication, they stated that the fame is in stock, whereas upon ordering I was told it will take 10-15 days to receive it after which they will fit the prescribed lenses. To reiterate, they are lying about the availability of frames in order to lure customers. It has nothing to do with the prescription. As per the company itself, the prescription process starts after the frame has been received at their store. Also if you see they have verified the orders of all positive reviews and not of the negative reviews. It is obviously a scam.

Have not received after 1 week.

Have not received after 1 week.. Disappointing. Follow up emails no response and updates

Eric ChiaSingapore · 4 reviews · Posted 2019-05-07

I still waiting for my order..

I still waiting for my order... processing prescription lenses since 3.5 weeks ago.. emailed them many times no replies. From bad to worst.. Smart buy replied below and yes item was ship.