Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
Is SmartBuyGlasses legit?
SmartBuyGlasses (smartbuyglasses.com.sg) has a 3.7 out of 5 rating on OK.one, based on 565 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 70% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames.
However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.
Auto-generated from all reviews of this business. For reference only.
My most recent order was fine (would have got 4 stars). The delivery was a bit strange and I would have liked to have been informed of the delivery method so when they were contacting me I didn’t think it was spam, however it was quite fast and all efficient.
The average rating is that I have previously put in an order and then after weeks and weeks of waiting been told they were unavailable which was really frustrating.
Customer service is very responsive though.
Reply from SmartBuyGlasses2018-11-28
Dear AC,
We appreciate your feedback.
Our apology if your recent experience with us was not perfect. We do our best to provide quality services to our customer and we promise to continue to improve.
We hope that you will consider purchasing from us in the future and give us the opportunity to show the improvements we have made.
Best regards,
Ben
Smarbuyglasses
After placing the order for a pair of sunglasses for my kid, I was receiving email updates over a few weeks stating that my item was being back ordered, then it suddenly got discontinued without any alternatives being offered.
I tried searching for another pair of sunglasses on the website for an alternative that was similarly sized and priced, but I could not find any.
I emailed Customer Service to express my displeasure at the terrible after sales service and offered to accept a replacement of another colour of the same design. The Customer Service sent me a payment request via PayPal instead to ask me to top up the price difference. Obviously, I did not accept this and asked for a refund of my purchase.
The rude Customer Service, who kept greeting me with "Hello there", could not bother to address me by my name for even once in our multiple email correspondence. She was not willing to process the replacement at no extra cost to me, neither was she going to make a refund to me.
This is ridiculous! DO NOT buy from SmartBuyGlasses!
Reply from SmartBuyGlasses2018-11-23
Dear Wong,
Thank you for sharing your online experience with us.
First, please accept my sincere apologies for what happened to your order. Unfortunately, despite our effort to source out the item you purchased the availability varies on a real-time basis. We are sorry for not being able to fulfill your order.
Regarding the previous CSR, I would like to apologize if she were not able to address your concern properly. We get in touch with you shortly to discuss this further.
Best regards,
Ben
Smarbuyglasses
Terrible
I ordered my glasses as per all of the instructions. They took the money instantly. It is now 8 weeks later and i still don't have any glasses. Or money for that matter. I was informed that they had shipped but when ever i used the tracking number all i got was that it was an error. I have now been told that they have beed returned to stock and that i will have to wait again.
I THINK NOT
Reply from SmartBuyGlasses2018-11-19
Dear Daniel,
Thank you for taking the time to review us. We are sorry to hear that your experience with us hasn't been perfect. We will get in touch with you shortly to resolve the issue.
Kind regards,
Ben
The reply of the customer service followup on my queries is very slow. Also if there is live chat channel or a hotline to call where we can make our enquirers will be more efficient.
Reply from SmartBuyGlasses2018-11-12
Dear Magdelene,
The slow communication you experienced is unusual and not the standard of our company. We are sorry for the inconvenience and annoyance this incident caused.
We will get in touch with you shortly to resolve the issue.
Kind regards,
Ben
Pathetic. I’ve tried to use this site twice now. Both times with a valid prescription. They come again and again and ask for more info that what they say they need on the website. Customer service is vague, unclear and does not pay attention to what you say to them. Don’t bother wasting your time. I cancelled my first order as it was too painful. Am now just on the verge of cancelling the second. Seriously, there are easier ways to get a good deal on glasses. Terrible. DONT BOTHER.
Reply from SmartBuyGlasses2018-11-12
Dear Jill,
Thank you for taking the time to review us.
We are sorry to hear that your experience with us hasn't been perfect. Our Service Representative will be in touch with you shortly to resolve the issue.
Kind regards,
Ben
Don't waste your time with this site.
Order changed from processing to backordered to discontinued and back to backordered. No one can tell me what's going on. Once payment is completed the customer service response time went to the gutters. Don't even think you can get a response the same day. Even items that are marked as same-day shipping can be delayed by up to 10+ days (+ because I still have no idea where my product is)
Edit :
Guess what. After one email, the CS rep disappeared again. What "great" customer service.
Reply from SmartBuyGlasses2018-10-26
Dear Customer,
Our apology for what happened to your order with us. Unfortunately, the availability of the eyewear varies in real time basis.
We will be in touch with you shortly to discuss this issue. We are sorry for the inconvenience this is causing you.
Best regards,
Ben
Smarbuyglasses
Ordered since August ,delay after delay since then ,this is really unacceptable
Reply from SmartBuyGlasses2018-10-26
Dear Richard,
Our apology for the delay in the fulfillment of your order.
Your order has been shipped and now on its way to you. You can expect to receive it soon.
We will send you the shipment details shortly.
Best regards,
Ben
Smarbuyglasses
Ben, thank you for your response. I am not vindictive, it doesn't matter to me personally that your company didn't deliver the glasses and will refund my funds after holding for over 60 days (2 months). I just want other potential customers to know the fact.
Sorry, no solution was offered to me. SmartbuyGlasses didn't let me know why you didn't deliver for over 40 days. Due to your poor/slow communication/response, in frustration, I said: "just refund". So, the solution you gave was to refund, that too funds will be credited only in 5-6 days. So, if you think that is a solution, then "wish you all the best".
On the positive side, let me confirm that I have received the refund amount. Thank You.
Reply from SmartBuyGlasses2018-09-06
Dear Suraj,
Your follow up feedback is highly appreciated.
We would like to sincerely apologize once again that you did not receive the order within the specified time frame.
As per checking, the package was sent back to us by the courier which is what our logistics is currently investigating on at the moment. I can also see that our Service Manager is already in contact with you to provide further assistance. I am glad to hear that you have already received the refund. Please be assured that we are working to improve our service and product offering on a daily basis.
Best regards,
Ben
SmartBuyGlasses
No response from customer service - its been 4 days and 40 days since I placed order for glasses, not delivered.
It's been 3 days (almost 4 days) - no response from Smart Glasses, since I wrote to them that I have not received my glasses and it's boon over 40 days. Never experienced such poor service. No number to call, the only way to get in touch is thru their web site. The response I got was, we have received your email. The team is working very hard, don't send repeat email. We will get back at the earliest we can. Just very very poor experience.
4 Sep 2018
I received an response to the above from Ben @ SmartBuyGlasses. In summary:
1. For No Delivery - "apologize for the delay in the fulfillment of your order".
2. For Poor Communication - "The slow communication is not usual and not our standard".
3. For Solution - "We will immediately look into this matter and get in touch with you to discuss this issue further".
I received an standard email from Customer Service, apololies and we are looking into the matter with logistics (it's been 3 working days with logistics) and we will get back. I had an online chat too - same response "apologies" and "sorry", my colleauge has forwarded the issue to logistic and we will get back. Again, no one seem to offer a solution ..... only days go by.
Just to recollect" order placed 12-07-2018. Despatched on 24-07-2018, after 12 days. Received - NOT YET. Customer Service complain - 5 days back i.e. 3 working days (excluding Sat & Sun) - response after 2 days, we will get back.
Reply from SmartBuyGlasses2018-09-05
Dear Suraj,
First, we would like to apologize for the delay in the fulfillment of your order.
The slow communication is not usual and not our standard. We will immediately look into this matter and get in touch with you to discuss this issue further.
As per our records, a resolution has been provided on this case. We understand that what happened is not ideal for you however, we always make sure to provide assistance in resolving such cases.
Best regards,
Ben
Smarbuyglasses
Ordered on 12-07-2018. Today is 30-08-2018 - Glasses not received.
I placed my order on 12-07-2018 and today is 30-Aug-2018, I have not yet received the glasses. When I get into tracking, it shows despatched by Optical88 on 24-07-2018. It's over a month - what kind of despatch is this. I will never place order with SmartBuyGlasses.com etc ever again. After placing order, they bothered me with so many unnecessary questions, when I asked customer service why so many questions, the answer was it's a preformatted email.
I saw some positive fast delivery review, I am happy to provide proof to any one wanting mt details - my email is suraj.mishra.sg @ gmail. I am a very disappointed, even Aliexpress delivered faster than SmartbuyGlasses.
condition is bad, printing suck !! although delivery is within 2 weeks but still , why no QC before delivery ? this is not like damage or cracked , is the printing on the outside (temple ) inside on only inside , was asked to return for exchange but i requested for a same design of a new one you send to me to check on the quality before i could return the defect ( printing error on the wrong side of the temple ) . such disappointment with my 1st experience online with you . Will NEVER recommend to others FOR SURE !!! or maybe is only me i guess. but this let me lost faith total. is not cheap though after discount . Is these sunglasses a return piece ? that's why discount is given . disgusted BY SUCH QUALITY.
Reply from SmartBuyGlasses2018-07-24
Dear Andy,
We appreciate your feedback.
We are sorry for receiving items with a problem. This is odd as we do quality screening to all the items prior to dispatch.
We understand your frustration on what happened however, I can see that one of the Service Manager is already helping you with this issue.
you can be assured that this will be resolved in a timely manner.
Best regards,
Ben
Smartbuyglasses
I'm waiting for my second pair of glasses from Smartbuyglasses. The first pair are great, very good quality, good communication. Very happy. But the second pair has real problems with their delivery, and communication. When I go to the delivery company, Aramex, it tells me it is has shipped from Singapore to Singapore, but it has taken two weeks and I have heard nothing. The Aramex site's contact form fails, and the phone gets no response. I go back to Smartbuyglasses customer help, two days, no response. Smartbuyglasses's site also hasa "For Computer" button. But there is no information on what this means. Does it add 1.50 to the lens power? Does it add the UV filter? I tried avoiding it, and simply asking for a second, more powerful prescription. But having two prescriptions on their files created a lot of confusion, and constant re-explaining, to two different help people. I like their site a lot, but I am trying elsewhere next time.
Reply from SmartBuyGlasses2018-05-30
Hi Gray,
We are glad that you brought this to our attention.
I would like to apologize for the delay in the delivery of your order. This is not expected and we assure you that it is not a usual problem we encounter.
To discuss this further we will be in touch with your shortly by email.
Best regards,
Ben
Smartbuyglasses
the customer service is good and prompt reply. happy with it..waiting for an exchange. hope it is a good one.
Reply from SmartBuyGlasses2018-05-22
Hi Michelle,
Your feedback is much appreciated.
I am glad that you are happy with our customer service. Rest assured that we will closely monitor the exchange and will let you know as soon as it has been dispatched. We will be in touch with you via email.
Best regards,
Ben
SmartBuyGlasses
Pro = cheap price and good quality
Sorry cant give u 5 stars … i have an incident where the CS already confirmed to wait for my prescription before shipping but infact internal arrangement was not done properly and it was shipped without my prescription
Reply from SmartBuyGlasses2018-03-25
Hi Eko,
We appreciate your feedback.
We are terribly sorry if your glasses were shipped without prescription.
We have received your order on the 15th for frame only. We then received your email requesting to add lenses however since the item is a Fast Shipping Item or In stock item it was shipped on the same day.
I understand that you require a lenses and to help you we will be in touch with you via email to discuss the options.
We appreciate your support with us.
Best regards,
Ben
Smartbuyglasses
I ordered a pair of sunglasses with a wooden frame at the start of January but I was sent a wrong product (sunglasses with black-colored arms) which is fine since mistakes happened. But after shipping it back within the week and the miscommunication that happened, I finally received my sunglasses nearly 2 months later.
I can live with the delay and the wrong product sent the first time but the problem is this, the 2nd time they sent this pair of sunglasses, I got the EXACT same wrong product again. The same pair of sunglasses with black-colored arms instead of wood.
The only reason why I never gave 1 star is because of the excellent help provided by Ana from their customer support team but someone down the production line needs to figure this thing out.
And now if I want to get a refund or get the correct pair, I would probably have to ship this back again, paying for shipping of a SINGLE product 3 times. Once for when I order, another when I sent it back and now another time when i going send it back again. I've just sent an email to Ana again, hoping this time I can get the right one.
Reply from SmartBuyGlasses2018-03-15
Hi Jia Le Woo,
We are sorry for receiving incorrect pair.
We understand this is not acceptable especially that you had to wait for replacement pair only to received wrong item again. This is not usual and not the standard of our company.
We are reviewing the issue further and we will make sure that this will be resolved immediately.
We will be in touch with you about this and we expect to hear from you soon.
Best regards,
Ben
Smartbuyglasses
The delivery was supposed to be in 2/3 days (I paid extra money for fast delivery). it did not take place on time and I did not have my girlfriend's present on time. No one from support team could help. Terrible experience all in.
I am now back from holidays and the delivery was planned for today. I stayed the 4 hours of the delivery slot stuck at home and no one showed up.
Avoid this un-reliable company.
Reply from SmartBuyGlasses2018-03-12
Hi Nicolas,
We are terribly sorry if the item was not delivered as expected.
We indeed received your order and your payment for express shipping however as stated on the website the delivery takes 2-3 working days. and 3-5 working days for Standard shipping.
We received your order on the 12th and since it is already passed 5pm we were not able to dispatch on the said date. However we immediately shipped it the next day the 13th and now on its way to the delivery address you have provided.
To discuss this further we will be in touch with you. We hope to hear from you soon.
Best regards,
Ben
Smartbuyglasses
Company doesn't deliver as promised. Waited for a month and nobody handled. A total terrible experience and a waste of time.
Reply from SmartBuyGlasses2018-02-15
Hi James,
We appreciate your feedback.
We would like to apologize for the delay on the fulfillment of your order.
Unfortunately your order is still on hold due to lack of prescription requirement. We are unable to process your lenses as your prescription does not meet the regulation of Singapore. We need detailed information and to discuss this further we will be in touch with you shortly.
We are sorry for the inconvenience. Please be assured that we will do our best to resolved this issue immediately.
Best regards,
Ben
Smartbuyglasses
Wow, what a horrible experience so far. I purchased a pair of Sunglasses online that was according to the website in stock and ships the same day. It is now 7 days later and the customer service representatives has absolutely no idea why my order has not been processed or shipped. They aren't able to contact their warehouse through any other means than their online system which means that their hands are cut off and the warehouse is deciding when and where people will receive their orders.
I have now been asked to wait another 24-72 hours for the item to be processed. If 72 hours that means that it will be 10 days since I placed and paid for the order which means that their website is giving false information. Very very angry and super disappointed. Who knows if I will actually get the Sunglasses.
Reply from SmartBuyGlasses2017-12-13
Hi Lindi,
Your feedback is highly appreciated.
I am terribly sorry to hear that you had a bad experience with your previous communication with us.
As per our records, your order has been dispatched and on its way to you. You can expect to receive it soon. To make sure, we will be in touch with you and discuss this further.
Best regards,
Ben
Smartbuyglasses
I have yet to receive any confirmation email on my purchase. Purchased on the 15 Oct and also wrote in to ask for my confirmation email.
No reply as of 17 oct .
Reply from SmartBuyGlasses2017-10-17
Hi Jia Jia,
I am sorry if you have not receive confirmation of your order.
The updates has been sent to the email address you provider during the ordering process.
Your order has been shipped and now on its way to you. We will follow up with you by email to make sure and provide you the tracking details.
We appreciate your support with us.
Best regards,
Ben
Smartbuyglasses
Extremely late delivery after promises of fast shipping
I ordered a pair of persol sunglasses that were marked as fast shipping (little airplane picture next to the product) after checking with their online chat on delivery deadlines. It is a present and I was very concerned about getting it on time. I was informed that fast shipping items shipped within two days. After ordering, I checked with the online chat again and was told again that the item would ship in two days. After two days my order had not yet been shipped and this time online chat said estimate delivery date is 10 DAYS after expected. My present is ruined and this seller is untrustworthy. UPDATE - I have cancelled my order after receiving an email without any information on the final date of delivery. Avoid this company, it is not trustworthy (they gave me fake information on the delivery date twice).
Reply from SmartBuyGlasses2017-10-13
Hi Juliana,
We would like to offer our deepest apologies for the trouble you had to experience with your recent order with us.
I understand that the item is for a gift and needed urgently. We will follow up this matter with you via email and make sure to find resolution immediately.
We appreciate your support.
Best regards,
Ben
Smartbuyglasses
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