Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
Is SmartBuyGlasses legit?
SmartBuyGlasses (smartbuyglasses.com.sg) has a 3.7 out of 5 rating on OK.one, based on 565 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 70% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt shipping services, mentioning that items arrive well-packaged and exactly as advertised. Many people also highlight the helpful customer support team, highly reasonable pricing, and the wide selection of available brand frames.
However, some customers noted that delivery sometimes took longer than initially expected or shown on the website. A few reviewers also mentioned encountering occasional issues, such as misaligned parts or receiving orders without proper processing. Consumers occasionally experienced delays with refunds or encountered specific difficulties that required contacting support to resolve.
Auto-generated from all reviews of this business. For reference only.
Stay away unless you don't mind waiting for weeks and months
Good: Purchase process is easy. Online customer chat service is available.
Bad: Delivery is NEVER on time. Three out of three purchases. In fact it is ridiculously longer than they claim on the website. There is a chat service but they can't solve the problem. So what is the point of having it?
Reply from SmartBuyGlasses2017-08-27
Dear Valued Customer,
Thank you for your feedback.
We are sorry to hear that you are not happy with our service.
I understand that your order took long however note that there are brand which takes long time to source out due to exclusivity of the brand. As mentioned on the website, the normal processing time for the item purchased is 3-4 weeks.
We reviewed your LiveChat conversation with our Customer Service representative and see that you were assisted with your request for an exchange. The exchanged has been arranged accordingly.
To assist you we will send you an email to discuss the issues further.
Best Regards,
Ben
SmartBuyGlasses
Dear Customer,
I am really sorry to hear that the received tracking number is not working. Please accept my apologies for the inconveniences.
I have already sent you an email to help you solve this issue. Please reply to my email at your earliest convenience.
Best Regards,
Michael
SmartBuyGlasses
The worst possible services I have ever received from any service or online portal.
1) No value of time, wrong dates are promised every time
2) Committed to sell product at a price that was changed while billing.... can you believe it and justified that items are changing real time.
3) Status showed and email received that item shipped but upon checking with shipping agency even after 5 days item is not picked or handed over to company. This is 2 times in a row as I ordered 2 articles.
4) I was confirmed several times that my excess money has been refunded back but even after so many days it didn't reflect in my CC account unless it takes ages to get refund.
5) Worst ever experience of my life and they don't deserve any star but no option as one is the least
Reply from SmartBuyGlasses2017-08-14
Hi Gurvinder,
Thank you for your feedback.
We are sorry for what happened to your order. Yes, unfortunately status of the order changes in real time basis so as the price of the item. The price will depends on the market price provided by the Official Brand Distributors however this won't affect the existing orders. If the price increased, the item's price of an existing orders will stay the same.
To assist you further with this I advised our Service Manager to get in touch with you and sort this issue out immediately.
We once again would like to apologize for the inconvenience and please be assured that we will do our best to resolve this matter in timely manner.
Best Regards,
Ben
SmartBuyGlasses
The good part: Good range of products, quick delivery for items with available stock.
Areas to improve:
1) the 2 products i initially selected were discontinued after payment was made, the order tracking show d discontinued and I wasn't informed what to do next.
2) customer service was good and live chat helped me understand the situation. I was advised to select other products and balanced payment would be topped up or refunded.
3) After i selected my other products, the website prompted me to make new payment instead of offsetting from my previous payment, and there was not link to the first order. There must be instructions and links to handle such discrepancies.
4) too many items do not have available stocks or discontinued. The website needs to be more updated to remive obsolete products.
Reply from SmartBuyGlasses2017-08-13
Hi Valued Customer,
Thank you for your review and our apologies for the confusion on our website. We sincerely appreciate your suggestions and rest assured that we will take a look into it and will make sure shopping experience with us will be hassle free and will be more convenient for our customers.
Regarding the change on the order, you don't actually need to place another order again on our website. You can inform us of the new model you like and we'd be more than happy to change it for you.
For further assistance, please kindly wait for our email. We will be sending it shortly.
Best regards,
Ben
SmartBuyGlasses
Avoid!!!
I have purchased prescription sun glasses and in more than 13 days, they are unable to deliver. Customer service is not helpful, not knowledgeable.
I would not be using them ever again.
Reply from SmartBuyGlasses2017-07-24
Hi Ba2,
Thank you for your feedback and our apologies for the delay in delivering your order. I regret to hear that our Customer Service was not helpful enough to ensure delivery of your item within your expected time frame.
Our Service Manager will be in touch with you shortly to further assist you.
Best regards,
Ben
SmartBuyGlasses
shipping is slow. After placing order, no update on logistic status for about 5 days, and when the tracking number was given, status cannot be checked
Reply from SmartBuyGlasses2017-07-16
Hi Cy,
Thank you for your feedback.
Our sincere apologies for the wait on your order and I am sorry to hear that you cannot track the tracking number we've provided. We will be sending you an email shortly to assist you further on this delivery issue.
I hope we can extend your patience for a little longer.
Best regards,
Ben
SmartBuyGlasses
Waited almost two weeks to get a pair of glasses with the wrong lenses because the optician they recommended made a mistake. If this happens then you are expected to go the post office to send the glasses back before they can send you uncut correct lenses which you then have to take to an opticians to cut. So you are expected to make at least 2 maybe 3 trips to the opticians and one trip to the post office.
I'll let that sink in for a minute given this entire business model is supposed to decrease time and energy spent having to go to the shops yourself. I would have said that in total i have wasted over two days with this company and don't have any glasses to show for it.
I would have happily been a loyal customer for yrs but just another ecommerce business that doesn't care
Reply from SmartBuyGlasses2017-07-08
Hi AJG,
Thank you for your feedback.
I am so sorry to hear about your order. I fully understand the inconveniences and the hassle you've experienced. Our Service Manager is already in correspondence with you. We are doing our best to resolve the concern as efficiently and as less hassle as possible.
I hope we can still continue to count on your patience and cooperation in this matter.
Best regards,
Ben
SmartBuyGlasses
Very poor experience. They lost my prescription, then said that they had never received it. They kept sending me emails saying that my glasses were preparing for delivery. After six weeks of that I contacted them and they told me they were still waiting to receive the prescription I had sent twice. They said that "preparing for delivery" means the frames have been sent to the lab. Only in Orwellian doublespeak does it mean that. They have now said that they can't read my prescription. It is perfectly legible to me and I am myopic. Talking to their customer service department is like trying to chat with a computer. Avoid.
Reply from SmartBuyGlasses2017-07-08
Hi Wilde,
We appreciate the feedback.
Our sincere apologies once again for the wait and the trouble of processing your lenses. I'm afraid due to import regulation of Singapore, we have to follow more strict procedure in processing prescription. We have asked for a copy of your script for further verification though I am sorry that we haven't received the 1st two attachments you've provided. The last one we were able to receive has enough information though the details were not clear and our lab cannot make out the details they needed to see to further proceed.
I fully understand your frustration and with this we sincerely apologize once again. If you require any further assistance on our end, please feel free to send us email to [email protected].
Best regards,
Ben
SmartBuyGlasses
Quality subpar for the price paid. Exchanged for a new pair since the pair i bought is not suitable. Been waiting ever since, reply from CS slow too. Mind you that shipping charges for exchanges are on your own expenses.
Next time it's better to get refunds and look for local shops. No more ordering from this again
Reply from SmartBuyGlasses2017-06-16
Dear Customer,
Thank you for your feedback.
I would like to apologize for the long wait on the fulfillment of your exchange order. I advised the Service Manager to get in touch with you about this matter and find resolution immediately.
We appreciate your support and hoping for your understanding.
Best regards,
Ben
SmartBuyGlasses
This website is absolute crap . I placed an order for my glasses on the 22/04/17 and up till today 20/05/17, I still have emails regarding delay of shipment from the website. Last week I received one email stating that the item will be delayed for 5-9 days . One week later, today , one would expect progress in shipment , however much to my dismay , I received the exact same email . Throughout my entire process after paying for the glasses , it has been hell trying to communicate with the customer service end , because they keep getting my Prescription details wrong and further delaying the process . Lookout guys , after paying the money , their service drops severely . I definitely do not reccomend this website to anyone out there . Save your money , save your time and most of all , spare yourself the trouble
Reply from SmartBuyGlasses2017-06-08
Hi Brandon,
I am so sorry to hear about the long wait and the delay on your order. I fully understand your frustration and we sincerely apologize for all the inconveniences this has caused you. Please be assured that we are continuing to improve our service and product offering on a daily basis.
As per checking, your item has already been shipped since 5th of June. We will be sending you an email with the tracking details for your reference.
I hope we can extend your patience for a little longer.
Best regards,
Ben
SmartBuyGlasses
Delay in shipping
It has been a month since my order and my glasses are being delayed. Recently, I have changed the order and I hope I get it as soon as possible.
Reply from SmartBuyGlasses2017-05-15
Dear Amalina,
We're very sorry for this delay! Our support team have assisted in updating your order and will follow up on this closely to ensure a timely delivery.
Regards,
Ben
SmartBuyGlasses
My overall experience on product delivery/speed is good, but I won't say so regarding the exchange and promptness of customer service. It has been 2-weeks and a few emails/chats and my exchange request have not been addressed clearly. Information given are rather random and I'm left stuck not knowing what to do with my current product.
Reply from SmartBuyGlasses2017-04-19
Hello Eirene,
Thanks for your review.
I regret to hear that the exchange process might confuse you. Please don't worry, I will contact you immediately to erase any confusions you have.
Sincerely,
John
SmartBuyGlasses
I made my first order with this company, principally as the prices seemed to be very commercial. I was looking at buying Persol sunglasses and ordered the pair I wanted.
The glasses arrived within 4 days of ordering. Sent from Hong Kong to my home in Singapore.
My order arrived, I opened the box and got a big disappointment. What I received was not what I ordered. For starters what was in the box weren't even sunglasses! That seems like a fairly serious error to make...
To be fair my biggest concern, given the low prices, was that the products might not be genuine. I believe what I received was genuine.
I'm now waiting for a response from their customer service about this matter.
For now I'm left with something I didn't order and wondering when, or if, I will get my sunglasses.
Reply from SmartBuyGlasses2017-04-10
Dear Customer,
First of all, on behalf SmartBuyGlasses, I do sincerely apologize for sending you the incorrect item. I could completely understand how frustrated you are, please don't worry, I will contact you immediately to arrange a fast return for exchange for you.
I appreciate your patience and cooperation in this matter.
Regards,
John
SmartBuyGlasses
Getting worried after reading much negative reviews..
I came upon this site back in 2013 and was quite shocked by the low prices. Browsed through reviews and thought "nah.. maybe next time."
4 yrs later which is now I needed a new pair of prescription glasses. Enquired about designs that I'm interested and finally ordered an Oakley on 15 Mar. My eyes got indecisive as I saw another design which I preferred more. Customer service was good as I was told I could still change my order. Finalised on the model on 18 Mar and went for the so-called FREE eye test which u had to pay the optician $20 first then they will give u a code to deduct that from the price of the glasses. Before also these I was given a promo code for my birthday to get a 12% off. Who doesn't want discounts? I put that code in and paid for my item, and then I made a change of model blah blah blah.. I chat with the staff online and asked how do I get my $20 back. She told me I could provide the code and it will be refunded after the shipment back to my original mode of payment.
As I was communicating with another staff through email, I brought up the reimbursement of the $20. She told me I COULDN'T GET ANYMORE DISCOUNTS BECAUSE I ALREADY HAD MY BIRTHDAY DISCOUNT. What discount is that $20?? Isn't the eye test FREE?? So all the promotions that I received from you I can't apply during checkout if I want to get back the eye test $20 fee when you claim that is free?? The lady in the email told me I could keep that for my next purchase. Ridiculous! After reading so many negative reviews u think I would want to risk another few hundreds bucks and waste my weeks on waiting for ur glasses? Though I have not received my glasses because I have just ordered them but after reading much bad news about shipment and stockings and quality of product, I'm getting very worried that I might only get to receive it on my next birthday..
P.s. I still wish to have my $20 back since u said it's FREE.
Reply from SmartBuyGlasses2017-03-22
Dear Peck,
Thanks for taking the time to write us a detailed review.
I could completely understand your concern and I do agree with you that we should refund you that $20 eye test fee since we like to offer some services in the local shops that you can easily access. Absolutely it's our free service that we have partnership in some local optical shops.
Your order is in processing as we speak, I will contact you immediately to assist you with the refund and keep you posted for your order status.
My sincere apologies for any inconvenience that has caused you.
Regards,
John
SmartBuyGlasses
No email received after order and money deducted from account.
Ordered item on the 04/02/17. I know its not so long ago but Im worried as I was promise with an email a few minutes after order. Money in account was deducted already. But no updates on my item. Good thing i did snapshot a picture stating that my order is confirm, but still without black and white documents stating any updates on the item of cause I don't feel safe at all. Its suppose to be a gift for husband birthday. Im already on a very tight budget and this is what happen. Tried emailing contact us site but till today no news at all. I just want my money back. I guess i don't need the shades already. After reading all the bad reviews I feel that I have been cheated. Do get back to me.
Reply from SmartBuyGlasses2017-02-08
Dear Normarlina,
I could totally understand your worry. Upon checking our record, we replied your email two days ago. I guess our emails must have gone to your spam folder.
I am going to contact you again to make sure you will be happy with your purchase.
Regards,
John
SmartBuyGlasses
Takes forever if you are trying to get prescription glasses
Sent my prescription form the day of making my order and even after 2 weeks the lenses were still processing. I talked to one of the customer service staff 3 days ago, telling me that the glasses will be shipped after 24-72h. However i received an email, on the same day, asking for my prescription again, even though i have already sent it. Messaged another staff today who told me that my lenses have not even been made yet and would get back to me later on. So i have no clue what is going on and when i will be receiving the glasses.
Reply from SmartBuyGlasses2017-02-02
Dear Chen,
Thanks for taking the time to share your experience.
I do apologize for any inconvenience that the confusions about your order status have caused you. Upon checking the most recent order status, I am glad to see that your prescription lens have been completely and your order was shipped today.
I will contact you right away to follow up your shipment until you have received them. Thanks for your patience in this matter.
Regards,
John
SmartBuyGlasses
Dear Customer,
I am extremely sorry to hear that there is defect issue for your product. I do sincerely apologize for any inconvenience and disappointment that has caused you. I can see that our customer service is assisting you for a return, feel free to contact us for any further assistance.
Regards,
John
SmartBuyGlasses
Item as marketed but delivery service could be better
The item received in good condition. However, it is only after 10 days post purchase. Understand the item was dispatched from seller 1-2 days upon order confirmation but the courier company used by seller took more than a week to deliver the item to my address.
Reply from SmartBuyGlasses2017-01-11
Dear Customer,
Thanks for your feedback.
I am so sorry to hear that it took longer than expected to complete your delivery. Usually the delivery takes approximately three days, I will forward your feedback to our logistics so that we can investigate your delivery issue with the courier company.
Your patience in this matter was much appreciated, I hope you will enjoy your new glasses.
Regards,
John
SmartBuyGlasses
Placed an order on 16 Dec, 2016 but till date 09 Jan 2017 (almost a month), I have yet received the product nor any contact from the courier even after all this time. Disappointed.....
Reply from SmartBuyGlasses2017-01-09
Dear Kerk,
Thanks for your feedback.
I regret to hear that you have not received your delivery. Upon checking on the courier website, it shows that the shipping address is incorrect or incomplete. Please don't worry, I will contact you immediately to coordinate the delivery for you.
Regards,
John
SmartBuyGlasses
I take order on 10/12/16, till now 29/12/16 still haven't receive. Don't know this year still get chance to have it or not. (T_T)
Reply from SmartBuyGlasses2016-12-29
Dear Customer,
Thank you for your feedback and I am sorry to hear about the wait on your order.
I can see that it has already been shipped since 21st of December. We will check with the courier what was the hold up and I will also send you an email shortly to keep you updated.
I hope we can extend your patience for a little longer.
Sincerely,
John
SmartBuyGlasses
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