Snagged & Bagged is your premier destination for luxury fashion at outlet prices. With a curated selection of premium designer items from renowned fashion houses, we offer unbeatable discounts on a wide range of products, from apparel and accessories to footwear and more. Whether you're looking for timeless classics or the latest trends, our online outlet provides the perfect blend of quality, style, and savings. Shop with confidence and elevate your wardrobe with sophistication without breaking the bank, only at Snagged & Bagged.
Written by the business, not verified by us.Snagged & Bagged (snaggedandbagged.com) has a 3.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 37% give 1 star; The business has replied to 70% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-30.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fantastic value and bargain prices offered across various items. Reviewers often commend the rapid delivery speeds and the ease of navigating the ordering process. Many people are pleased with the overall condition of the products upon arrival, noting they are often new with tags. However, some customers were concerned about inconsistent sizing across garments, with several noting pieces were significantly too big or too small. A few other people mentioned receiving items with defects, such as incorrect seam cutting or damaged packaging. Some reviewers felt that items were not as described or encountered issues with sales fulfillment and replacement policies when problems occurred.
Auto-generated from all reviews of this business. For reference only.The worst customer service. They said it is delivered but in fact it was delivered to their own warehouse and I asked for resolution; they said they are not able to reship or refund this package and recommend following up with the local police station. The worst experience ever.
Hello! Can you please share your order number so that we can look into this? If the package was returned to sender, we will issue a refund.
FALSE ADVERTISING. BAIT AND SWITCH. Purchased a long sleeve autumn cashmere sweater. They sent me. 3/4 sleeve sweater. After a dozen emails in which they refused to exchange for the advertised item, they finally agreed to a return if I pay shipping. BUYER BEWARE.
🔴 Public Review Title: Absolute Bait-and-Switch – Stay Away!Review Text:Avoid this store! I ordered what was explicitly advertised on my invoice as premium "Vaneli - Women's Premiata Bonnie Sneakers" for a gift. Instead of the luxury model pictured, they shipped a completely different, lower-tier shoe (the Vaneli Penny sneaker) in a plain pink box.When caught, customer service admitted it was a "listing error" because they didn't even have the premium shoes in stock to begin with. Their solution to completely ruining my gift plans? A generic apology and a lousy $20 discount code to spend more money with them.They are forcing me to spend my own personal time and gas to drive to the post office to mail back their mistake before they will release my money. This is a classic bait-and-switch tactic to get consumers to buy cheap stock under luxury labels. Do not trust their listings!
Hi Dani, This was a genuine mistake on our end, which we replied to within 20 minutes of your email. There was no bait and switch involved, and the return was approved immediately. We understand your frustration and apologize again for the photo error on the listing.
They sent the wrong size, after it took like 3 weeks to receive my package. It was two pairs of running shoes, which are one size too big. So now I have two pairs of shoes that don’t fit and they will not exchange them, even though they sent the wrong size. DO NOT ORDER FROM SNAGGED AND BAGGED!!!!
Hi Jon! We've replied to your email; please check there for instructions on your request. We did not send the incorrect size, shoes were shipped in size 10.5 as ordered and shown in your order confirmation.
I ordered an item in late April. I was sent the item in the wrong color. I have been trying to contact the company since early May to have the issue resolved. Sometimes I get back an email saying "we're looking into it," sometimes no response at all. BUT THE ISSUE HAS NOT BEEN RESOLVED. I AM LOSING HOPE.
Hello! Can you please provide your name or order number so that we can be sure this is resolved? We reply to all emails within 24 hours and would like to ensure we are receiving your messages.
I love being able to find current and past season clothes that I've liked but are above my budget. I've had great results. Only downside is you can't return the item, so make sure the sizing, etc.is correct. Condition has been new, as expected.
ITEM NEVER DELIVERED I would caution you NOT to buy anything from this website. I purchased Staud mules that cost $161.00. I received an email stating that the shoes were left in the big section of our community mailbox that requires a key for access. This never happened. Either the mailman delivered the shoes to the incorrect box or house, or never put it any mailbox. I contacted Snagged &Bagged, they refused to refund the purchase because they had a delivery confirmation. I have no reason to lie, I never received my shoes and will never purchase from this website again. Snagged & Bagged decided to use USPS for its deliveries and should be responsible when USPS failed/fails to delivery paid for goods.
⭐☆☆☆☆ One of the worst online shopping experiences I've had. I placed an order expecting to receive the items I purchased, but instead I received the wrong product. After contacting customer service, the situation only got worse when a second shipment arrived and it was also incorrect. The first item I received raised serious concerns about authenticity, and the second item was completely different from what I ordered. I ordered jeans and received a pair of floral, flowy pants. What is most frustrating is that these were not isolated mistakes. Multiple items were incorrect, which suggests significant issues with quality control and order fulfillment. As the customer, I was left spending my own time documenting errors, contacting support, and arranging returns for products that should never have been shipped to me in the first place. While customer service was polite, the resolution placed the burden on me rather than taking responsibility for repeated fulfillment errors. I have completely lost confidence in this company and would not recommend purchasing from them.
Hi Ilana, I see that our team quickly helped to resolve your issue and I want to apologize again that you received the 1 incorrect item. There was a shipping label mixup and it was an honest mistake that we immediately took steps to resolve. You mentioned multiple items were incorrect but I am only able to note the 1 item in your email resolution for the 1 incorrect pant, as you confirmed in your message that the Just Jean was correct.
I ordered a pair of sandals and I never got them waiting a solution for that two weeks and they only think they did is telling me we ship it so go to the police to do an investigation. The worst costumer service I have ever had I lost 60$ and no shoes received
Buyer beware. I ordered a pair of shoes from Snagged & Bagged that never arrived. Although USPS marked the package as delivered, my building has both a doorman and a package management system that logs every package entering the building. There is no record whatsoever that this package was ever received. I immediately contacted the company, explained the situation, and provided details about the missing delivery. Rather than helping investigate, offering a replacement, or providing any meaningful proof of delivery, I was simply told that USPS showed the package as delivered and that I was out of luck. What makes this experience even worse is that I ended up paying for a second pair of shoes out of my own pocket because I still wanted the item. Despite spending additional money with the company, they refused to offer any accommodation, replacement, store credit, or refund for the original order. I understand that shipping carriers make mistakes. What I cannot understand is a company that places 100% of the risk on the customer and provides no support when a package disappears. The issue isn’t that a package went missing. The issue is how Snagged & Bagged chose to handle it. In my experience, once they have your money, customer service is nonexistent. I will not be purchasing from this company again.
Has been sitting in Same shipping status - label created not yet received by usps - for over a week.
Hi Emana, I'm sorry USPS lost your package. Unfortunately, we could not reship these items because they were the last in stock. We know this is frustrating and have confirmed that your full refund was processed. We hope you will give us another chance to exceed your expectations, even though USPS dropped the ball :(
I ordered a workout tank from this company. They sent me the wrong size. Instead of offering to send the correct item, the only resolution they offered was to send me a refund, but only if I jump through all the hoops of returning the incorrect item they sent to me. The item/ size I originally ordered is now out of stock. Horrible customer service. Do not recommend.
Hi Katie, we are truly sorry that you received the wrong size. We make every effort to correct the order with an exchange when we have the item in stock. We completely understand your frustration and have coached the shipping team on this mix-up. I see your full refund was processed, and I apologize again for the error.
They falsely advertised products on their website. Refused a return because of their "no return policy" when they were at fault. Do not support. I waited a while to write this review so they wouldn't know who I am because company's nowadays love to doxx people!
Hi! I am not able to locate your order, and you have not replied to our outreach for contact info. We would be happy to look into your claim if you provide the order number. If we made a mistake, it will absolutely be resolved. Otherwise our items are final sale when shipped as ordered. I'd love to help if you provide your info!
Everything is wrong with this order. Don’t even try to get a customer service representative on the phone because you won’t. They are sending me the wrong size and they told me it’s a final sale. What a scam. I would never do business with this company again. I had never heard of them before this. EDIT: shortly after involving my bank and writing this review they did cancel my order and reimbursed me
Hi Dawn, I see we resolved this immediately and canceled your order for the 8 wide. We apologize if you missed the wide-width specification on the listing, but glad we were able to resolve this for you!
Terrible return policy and poor customer service
Hi Jared, we're not able to find an order under your name. Please let us know how we can help by providing your order number or emailing our team. Our final sale policy allows us to offer the best pricing possible. The full policy is listed on each item and also at this link: https://snaggedandbagged.com/policies/refund-policy
Do not buy from this place. I bought a paid of pants and they looked nothing like the picture. Besides that their size chart was way off on size. The pants they sent me would fit 3 of me in them. I notified Snagged and Bagged and they refused to exchange them of give me a refund. Also, the quality of their clothes are poor. I WOULD URGE EVERYONE TO STAY AWAY FROM SNAGGED AND BAGGED.
Prices are misleading. For example, items are often listed as retailing at a price that they never actually retailed for, with a "sale" price that's more than the actual retail price. I contacted them and they claimed it was due to "factors" that explained nothing about why list the wrong retail prices and offer a sale price at more than retail. Long story short, not to be trusted. You might be able to grab a bargain, but never assume you're getting one.
Horrible company. Product did not show up as promised and package did not protect the product. The company couldn't care less. Heed the warning, there is a reason the have only 3 stars. Unethical business practices.
Hi Roger, can you please reach out to out team about your claim that the order did not show up? We have confirmed delivery and noted your email regarding exchange sizes, which is unfortunately not something we offer.
They advertise things they don’t have…for That reason I won’t do business with them. That sucks, good luck!
Hi Ryan, We are constantly working to ensure our inventory is accurate, and I'm sorry the item you ordered was incorrect in our system. We'd be happy to personally confirm an item for you in the future to earn your business. Please just send us an email or chat!
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